Kia Sorento Complaints (2019)

435 consumer complaints on file.

#11702763December 3, 2025
UNKNOWN OR OTHER
I have a huge paint peeling situation on the roof of my vehicle. I do have a white Kia Sorrento and there is about a 24" by 6" spot where the paint is either peeling or is gone. It's directly above my front window on the roof of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702414December 2, 2025
ENGINE
I am submitting this safety complaint regarding a critical oil leak on my 2019 Kia Sorento, currently at 125,000 miles. I observed a significant amount of engine oil leaking onto the ground where the vehicle was parked, indicating a substantial loss of lubricant. The oil pressure warning light has been illuminating intermittently on the dashboard, confirming that the engine's oil pressure or level has dropped to a critical point. This has been an ongoing issue for several years with this car. What started as a small oil leak that nobody could find has turned into a big issue and safety issue. I am requesting that an investigation be made into this model for oil pressure sensor. The oil dummy light only comes on when the rpms drop or brakes are applied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702415December 2, 2025
UNKNOWN OR OTHER
When I purchased this car in 2020 it had approximately 30,000 miles on it and the paint was already flaking in one place. The paint is snow white pearl and it is now flaking in several places. I would like to request an investigation into this specific paint and flaking issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702057November 30, 2025
ENGINE, POWER TRAIN
2019 Kia sorento with the 2.4 is consuming so much oil and is very noisy. I just changed the oil 4k miles ago and the dipstick doesn’t show any oil. Dealer says it’s normal. There is clearly a problem with these motors. The Kia dealership doesn’t want to figure it out unless they’re getting paid a ridiculous amount of money. Kia should take care of this and pay the bill. They basically said to drive it until it dies and maybe the motor will get replaced. So basically my family and I have to drive this thing and hopefully we don’t get hurt if it seizes up. They want to charge me for an oil change, oil consumption test and an $800 cleaner for a maybe temporary fix. I don’t have a date when this started because it’s been so long with getting the run around. Kia is avoiding our problems when we spend so much money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701059November 23, 2025
ENGINE
I have been having heavy oil leaks with my vehicle and when I check my oil a few days after adding oil it registers bone dry. Excessive oil can be seen in my drive way after pulling in and out. The oil ight has been coming on intermittently and now it stays on. Took it to Kia dealership and inquired about problem and possible recall and they said their was none and instead tried to sell me a nother vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700960November 22, 2025
UNKNOWN OR OTHER
Exterior paint (Snow White Pearl) has delaminated resulting in chipping in several places on the hood. This has been previously identified in 5 other NHTSA complaints (11663682, 11636915, 11630983, 11521467, 11498038). The root cause of the issue seems to be a known (but unconfirmed) manufacturer paint defect by Kia. Problems as far back as 2012 involving the paint (Snow White Pearl) have been reported on the Kia owner forum, Reddit, Facebook, and possibly other social media sites. I have always maintained my vehicle to the highest standard and my vehicle mileage is significantly UNDER the average annual mileage of 10K. I have just begun the journey to seeking remedy for this unfortunate situation and would appreciate an investigation by NHTSA on behalf of all who have filed complaints and told their stories. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700706November 21, 2025
ENGINE
1. Vehicle Information Make: Kia Model: Sorento Model Year: 2019 VIN: [XXX] Approximate Mileage: 87,000 miles 2. Incident Details Complaint Title: Critical Oil Pressure Sensor/Switch Leak Leading to Oil Warning Light, Rapid Oil Loss, and Safety Risk Narrative: I am submitting this safety complaint regarding a critical oil leak on my 2019 Kia Sorento, currently at 87,000 miles. The leak originates specifically from the Oil Pressure Sensor (Switch). Symptoms and Diagnosis: 1. I observed a significant amount of engine oil leaking onto the ground where the vehicle was parked, indicating a substantial loss of lubricant. 2.The oil pressure warning light has been illuminating intermittently on the dashboard, confirming that the engine's oil pressure or level has dropped to a critical point. 3.A dealership/mechanic officially diagnosed the issue as a severe leak at the Oil Pressure Sensor. Safety Concern and Precedent: The rapid and severe loss of engine oil creates an unreasonable risk of sudden engine failure/seizure while driving, which is an extreme safety hazard. Additionally, oil leaking onto hot engine components poses a potential fire hazard. I note that Kia has previously issued safety recalls and/or substantial warranty extensions for this exact type of Oil Pressure Sensor/Switch leak on other Kia models and earlier model years of the Sorento. This defect appears to be recurring in the $\text{2019}$ model year, suggesting the core safety defect has not been resolved for this vehicle group. I request that NHTSA investigate this specific issue in the 2019 Sorento and mandate a proper safety recall to replace the faulty component and eliminate the serious risk of engine failure and fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700804November 21, 2025
ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact checked the oil level after arriving at the residence and noticed that it was very low, almost empty. The contact added two quarts of oil to the engine. Several weeks later, the oil pressure warning light illuminated. The vehicle was taken to the dealer, where the contact was informed that an oil consumption test needed to be performed. The contact stated that the vehicle passed the oil consumption test. The dealer cleaned off the top of the engine. The contact needed to add two quarts of oil every 1,500 to 2,000 miles driven. The contact stated that on a separate occasion, while her husband was driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact's husband was able to drive back to the residence at a slower speed. The vehicle was taken to an independent mechanic who diagnosed that the engine had failed and needed to be replaced. In addition, the contact was told that the manifold had melted and advised the contact to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was confirmed that the engine had failed. The contact was informed that a bearing clearance test needed to be performed. The vehicle failed to pass the test. The contact was informed that cylinders #1 and #4 had misfired. The dealer changed the ignition coils. The contact stated that the failure had recurred, and the vehicle was parked and was no longer driven due to safety concerns. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699008November 12, 2025
ENGINE, POWER TRAIN
Engine has a leak, the engine oil sensor was defected ,front axel leak and needs replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697040November 2, 2025
STRUCTURE:BODY
The paint is peeling terrible. Has not been inspected by anyone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696426October 29, 2025
ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that an oil consumption test needed to be performed and instructed the contact to return after driving 1,000 miles. The contact stated that the vehicle had to be returned to the dealer on multiple occasions due to exceeding the 1,000-mile interval. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694686October 21, 2025
VISIBILITY/WIPER
My backup camera had a safety recall issued previously. In March of 2024 I received a letter from Kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in Oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the Kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691044October 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Kia Sorento. The contact stated that the oil level was constantly checked since purchasing the vehicle. The contact stated she was aware of the oil consumption because the oil had to be topped off after each oil change. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to the dealer where the vehicle was purchased. The dealer performed several oil consumption tests, and confirmed that the vehicle was consuming an excessive amount of oil. The contact was informed that a local Kia dealer was contacted and informed the dealer where the vehicle was purchased, to allow the owner to drive the vehicle until the engine failed and then have the vehicle towed to the Kia dealer for evaluation. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691074October 2, 2025
ENGINE
Knocking noise started when pulling off the interstate. No engine light came on. No oil registered on 'dip stick'. Oil change was due at 130,449. The mileage on the car was 132,635. Had towed to Kia dealership where they said there was no test that could be done due to the vehicle being a 6 cylinder engine. They said the 'sound' points to needing an engine replacement. I inquired about a oil pressure switch test and oil consumption test due to past recalls and known engine issues. I was told due to the car being out of powertrain warrenty they would not perform such tests. I have video that shows the car is burning oil. Visible out of the exhaust. This is not something I was aware of until after this incident. These are the same issues as noted in previous recalls. Dealership said would need full engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690362September 29, 2025
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
I get an error message on all the forward collision and lane departure system. A mechanic has looked at this and they cannot determine the issue. They say maybe the front cameras are acting up but the car has never been in a accident that would impact the cameras. In addition the drivers mirror will not reset from the reverse setting to drive mode. When driving it needs to be manually adjusted each time in order to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689821September 26, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My sorento started smelling like gas , inside & outside. Worse when I stop driving. The fuel pump pressure hose (that’s in a compartment under my backseat) is spraying fuel everywhere inside the compartment it in. The safety for myself and my grand sons that are all 2years old (3 of them) is we are inhaling the fumes from it separating steadily out under the seat their car seats are sitting on. I have not taken my vehicle to anyone but my friend after seeing a video of why a guys vehicle smelled like gas No inspection has been done by anyone I’m not even sure what steps I need to take or what to do now. There were NO messages, lights, etc., that flashed or popped up on my message center. It just all of a sudden one day started smelling like gasoline in my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689670September 25, 2025
ENGINE
Vehicle: 2019 Kia Sorento (VIN: [XXX] at Incident: 171,800 Description of Incident: On Sunday, August 31, 2025, at approximately 12:30 PM, my 2019 Kia Sorento experienced a sudden and catastrophic engine failure while in motion. I was driving with my two children at approximately 60 mph on Highway 111, a major highway in Palm Springs, CA. Without any warning whatsoever, no dashboard lights, sounds, or symptoms, the engine failed and the vehicle immediately lost all power. The gas pedal became completely unresponsive, and I was left to coast from highway speeds down to a natural stop. My safety and the safety of my children were severely at risk. Being in a vehicle that is unable to accelerate or even maintain speed on a major highway creates an immediate and extreme hazard for being rear-ended by other traffic moving at 60+ mph. We were a vulnerable, slow-moving obstacle with no ability to power ourselves out of a dangerous situation. The vehicle was towed to the Palm Springs Kia dealership in Cathedral City, California, where it was inspected by their service department. A certified Kia technician confirmed the cause of failure was a cracked engine valve, requiring a full engine replacement. I am the original owner of this vehicle and have a complete and documented history of performing all scheduled maintenance. This incident represents a severe safety defect, as a sudden loss of motive power in traffic places the vehicle occupants and surrounding drivers at high risk of a serious collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687808September 17, 2025
POWER TRAIN, ENGINE
This has to do with your investigation into the oil pan caps cracking. I had my vehicle serviced 6 months ago and KIA of York PA required me to pay for replacement. Over $150 to correct this issue that seems to be a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686869September 12, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving at 70 MPH, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed because the engine oil level was extremely low. The contact stated that the vehicle was not due for an oil change at the time of the service. Despite the oil change, the failure worsened as the sound became increasingly louder. The vehicle was then taken to another independent mechanic and was diagnosed it with engine failure, and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 164,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685839September 9, 2025
ELECTRICAL SYSTEM
Adding to NHTSA Safety Issue ID # 11685509. The car was taken back to the dealership on 9/8/2025 and the maintenance department was showed were the Junction box that controls a lot of safety features could be the issue and why normal diagnostics tools used could not isolated the issue to it. Online research shows that this Junction box is a common issue and an undiagnosed issue with major safety issues. Actually the maintenance department had no clue as to were it was even located on a 2019 KIA Sonata. Please look into this issue. I am having mine replaced but it will take a week to do it. It maybe because of the unavailability because of quality fixing the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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