Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11585182April 25, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact stated that while the vehicle was turned off, it rolled away while she was removing groceries from the passenger side of the vehicle. As a result, the contact ran to the driver's side and jump into the vehicle to stop it. While driving at unknown speeds with the windows up and the air conditioner in the on position, smoke was entering through the vents. The engine warning light was illuminated. The driver was able to pull over. An independent mechanic informed the contact that there was an electrical failure. The contact and child occupant had white residue in their noses, and medical attention was provided. There was no reported fire, air bag deployment, or police report. The vehicle was towed to the local dealer, where it was diagnosed that an engine replacement was needed. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 90.000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11585029April 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584872April 24, 2024
ELECTRICAL SYSTEM
The manufacturer has not produced a remedy and has no time frame in the near future for this recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584217April 20, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Some Unknown The vechicle wire and cable has shortage/ electrical problems, no accident occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583888April 18, 2024
UNKNOWN OR OTHER
I got a recall on my Kia in November about it potentially catching fire. My engine light came on and there is no remedy for the recall and it’s been 5 months. This is unacceptable because I don’t want to drive my car around while it could potentially catch fire. I need this to be remedied asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583908April 18, 2024
ELECTRICAL SYSTEM, ENGINE
Good Morning...... I'm the owner of a 2013 Kia Sorrento that is subject to the above safety recall. This has become known as the 'PARK OUTSIDE RECALL' because of the supposed fire danger. I was first notified about this issue my mail on [XXX]. To date, NO remedy has been provided. My local Kia dealer here in Syracuse says they have no information, while Kia USA in California says "we're working on it." If we can collect rocks from an asteroid and return them to earth, it seems like the development of a corrective part could be accomplished in something less than 7 or 8 months (or longer if you use the Sept 25 date in the original recall). Is there a way to get this issue addressed? Thanks in advance for your help. Have a great day…… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583324April 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582640April 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582215April 10, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582016April 9, 2024
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled and would not restart. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with engine failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581693April 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed to take the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581713April 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580852April 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580973April 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact stated that while driving at various speeds, there was an abnormal rubber-burning odor detected. The traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580043March 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579883March 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579678March 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579488March 26, 2024
ENGINE
The oil pressure switch fails, dumping large amounts of oil out while driving and after parked which could cause engine failure. The 2014 models are covered under a recall for this exact problem but there are 2013s with same issue. I contacted kia customer service and they will not help. My oil pressure switch failed on 2/19/2019 at 69,000 miles, on 6/21/2023 with 99,000 miles and again on 3/25/2024 with 110,000 miles. I included repair statements of the first 2 incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576766March 12, 2024
ENGINE
According to my mechanic I needed to contact KIA directly because there was something wrong with my engine. It is engine failure and my mechanic has seen several KIA's with the same thing happen and said there is a recall on them. However, when I am trying to file the claim on the KIA website, it is not allowing me to do so with the VIN and states there is a deadline of April. It states that there is no recall on a 2013 KIA Sorento with VIN [XXX] . However, again, my mechanic is stating that this is the exact same issue with the engine that he has seen with the other KIA's covered under a recall or law suit. Can you please assist? I am a single mother with four children and this is our family vehicle and I still owe $6,000 on it. Any assistance would be greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576554March 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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