Kia Sorento Complaints (2014)

988 consumer complaints on file.

#10592402May 19, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE DIGITAL SPEEDOMETER NEEDLE WAS VIRTUALLY INVISIBLE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586837May 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE ENGINE WOULD ROAR EXTREMELY LOUD. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, WHO STATED THAT THEY COULD NOT DIAGNOSE THE FAILURE. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER DEALER WHERE IT WAS DETERMINED THAT THE FAILURE WAS CAUSED BY A BLOCK IN THE ENGINE. THE CONTACT WAS ADVISED THAT THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583866April 21, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2014 KIA SEDONA. THE CONTACT STATED THAT ONCE THE FACTORY SPARE TIRE WAS INSTALLED ON THE VEHICLE, THE INSTRUMENT PANEL FAILED. ADDITIONALLY, THE LOW TIRE PRESSURE SENSOR WOULD NOT OPERATE WITH THE SPARE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE TIRE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583882April 21, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE SPEEDOMETER NEEDLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579474April 13, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON THE HIGHWAY WITH NO OTHER CARS NEAR, THE GLASS SUNROOF ABOVE THE DRIVERS HEAD EXPLODED LEAVING A BOWLING BALL SIZED HOLE IN THE MIDDLE OF THE GLASS TOP. NOTHING HIT THE TOP, IT EXPLODED OUTWARD WITH FORCE....UPDATED 04-30-14 *BF UPDATED 10/1/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577695April 9, 2014
TIRES, SEATS, STRUCTURE, WHEELS
2014 KIA SORRENTO. CONSUMER WRITES IN REGARDS TO THE DRIVER SEAT, ACCELERATOR AND BRAKE PEDAL ISSUES. *SMD THE CONSUMER STATED THE VERY LARGE SEATS WERE A PROBLEM FOR HER, AS THEY WERE HARD TO ADJUST. THE DISTANCE BETWEEN THE DRIVER'S SEAT AND THE ACCELERATOR PEDAL, IN THE MOST FORWARD AND HIGHEST SEAT POSITION, WAS SO GREAT, SHE WAS ONLY ABLE TO ENGAGE THE PEDALS WITH HER TOES. THE CONSUMER STATED SHE COULD BARELY SEE THE HOOD AND COULDN'T SEE OR DISTANCE THE FRONT OF THE VEHICLE. THEREFORE, SHE WAS FORCED TO USE BOTH A MANUFACTURER'S VEHICLE SEAT CUSHION AND A THICK CHAIR CUSHION UNDERNEATH THAT, TO BE ABLE TO RAISE HER BODY UP AND CLOSER TO THE DASH. ALSO, THERE WAS AND CONTINUES TO BE A SUBTLE, CHIRPING, RHYTHMIC SOUND COMING FROM THE DRIVER'S SIDE FRONT TIRE OR WHEEL WELL. THE SERVICE TECHNICIAN STATED HE DID NOT HEAR A NOISE. THE TRACTION LIGHT ILLUMINATED. THE CONSUMER DISCOVERED THE TIRES HAD NO TRACTION, AS THEY DID NOT GRIP THE ROAD PROPERLY. SHE WAS INFORMED THE TIRES WERE INFERIOR, SO SHE WAS FORCED TO PURCHASE 4 NEW WINTER TIRES AT A COST OF $ 657.18. *JB UPDATED 04/21/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576142April 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE NUMBERS ON THE SPEEDOMETER WERE TO SMALL TO READ. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 0. THE CURRENT MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575370March 28, 2014
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, BOTH SIDE MIRRORS INDEPENDENTLY ADJUSTED INWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568475March 11, 2014
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
CANNOT READ OR EXTREMELY DIFFICULT TO READ THE SPEEDOMETER IN DAYLIGHT MOST OF THE TIME. WORSE ON BRIGHTER DAYS. MUST TAKE EYES OFF ROAD FOR SEVERAL SECONDS TO FIND NEEDLE TO DETERMINE SPEED. ILLUMINATION IS FINE AT NIGHT OR IN VERY SHADED AREAS (IE GARAGE). SEEMS AS IF INSTRUMENT ILLUMINATION REDUCES BASED ON AMOUNT OF INTERIOR LIGHT, EVEN WITH ILLUMINATION DIAL ON MAX. NOT WEARING SUN GLASSES AND HAVE TRIED MULTIPLE COMBINATIONS OF HEADLIGHT/DTRL IN AN EFFORT TO FIND A WORKABLE SOLUTION. DEALER SERVICE SAYS "WORKING AS DESIGNED". THIS IS A MAJOR SAFETY FLAW AS ONE CANNOT READILY DETERMINE THEIR SPEED WITHOUT TAKING THEIR EYES OFF ROAD FOR TOO LONG A PERIOD OF TIME. IN ITS CURRENT STATE THIS CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568105March 10, 2014
ENGINE
ON JANUARY 2014, I BOUGHT A KIA SORENTO, 2014. ON THE SAME DAY I NOTICE A STRANGE NOISE ON THE ENGINE. I TOOK THE CAR BACK TO MEDINA AUTO IN CAGUAS, PUERTO RICO (DEALER) AND THEY SAID THAT THE NOISE WAS DUE TO THE GDI MOTOR TYPE. I TOOK THE CAR SEVERAL TIMES BACK THE DEALER, WITH THE SAME FEEDBACK. "THE NOISE IS DUE TO THE GDI MOTOR TYPE". MY WIFE TOO THE CAR BACK TO MEDINA AUTO FOR IT FIRST OIL CHANGE AND I AGAIN ASK TO CHECK THE STRANGE NOISE ON THE ENGINE... THEY IMMEDIATELY SAID TO HER THAT THE NOISE WAS BECAUSE THE ENGINE TYPE (GDI). THEY CALL MY WIFE TO PICK THE CAR AS IT WAS READY. I WENT WITH MY WIFE TO THE DEALER TO PICKUP THE CAR, BECAUSE THAT NOISE WAS NOT RIGHT. WHEN I GET TO THE DEALER, THEY TOLD ME THE SAME THING. THE NOISE IS DUE TO THE GDI ENGINE TYPE. I REQUEST THAT BEFORE I TURN THE CAR ON, A MECH TECHNICIAN BE WITH ME AND THAT HE PERSONALLY CONFIRM THAT THE NOISE WAS THE GDI. WELL THIS TIME THEY FOUND THAT THE ENGINE BLOCK WAS BAD AND IT HAD TO BE REPLACED... IF IT WASN'T FOR ME, THAT I PUSH THEM TO RE-INSPECT THE NOISE, MY WIFE COULD IT BE DRIVING THE CAR AND I WONDERING WHAT COULD IT HAPPEN TO HER.. AFTER REQUESTING THE REPLACEMENT OF THE UNIT WITH A NEW CAR AND SINCE I NOTIFIED SEVERAL TIMES MEDINA AUTO OF THE NOISE, THE DEALER REFUSED TO REPLACE THE CAR WITH A NEW UNIT AND ONLY OFFERS TO FIX THE ENGINE. I AM WRITING TO YOU, BECAUSE THIS IS NOT THE FIRST TIME I AM LISTENING TO THIS SITUATION WITH THE KIA SORENTO 2014. ANY NOISE FOR THE KIA IN THE ENGINE IS THE GDI... WHAT COULD IT HAPPEN TO MY WIFE AND KIDS IF THE ENGINE STOP RUNNING OR CRANK WHILE MY WIFE WAS DRIVING IT? THERE IS SOMETHING NOT RIGHT WITH THE KIA SORENTO 2014, AND THE DEALERS AND SERVICE DEPARTMENTS ARE FAILING IN IDENTIFY THE SITUATION THAT COULD POTENTIAL CAN CAUSE AN ACCIDENT... EVERY NOISE IN THE ENGINE IS THE GDI FOR KIA, THE DEALERS AND SERVICE DEPARTMENTS..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566975March 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, A STRONG BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE DRIVER EXITED THE VEHICLE. IN ADDITION, SMALL FLAMES IGNITED FROM THE REAR TRAILER HITCH WIRING HARNESS AND DRIVER'S SIDE TAIL LIGHT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DISCONNECTED THE BATTERY. THE CONTACT STATED THAT THE FAILURE OCCURRED TWENTY DAYS AFTER THE NEW TRAILER HITCH WAS INSTALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564638February 17, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE DRIVING ON INTERSTATE 540 N, 70 MPH, NORMAL DRIVING CONDITIONS, AND LIGHT TRAFFIC WHEN THE SUNROOF EXPLODED. IT SOUNDED LIKE WE HAD BEEN HIT BY ANOTHER VEHICLE OR SOMETYPE OF EXPLOSION. I IMMEDIATELY LOOKED IN THE REAR VIEW MIRROR TO SEE A LARGE PIECE OF DARK GLASS FLYING OFF FROM THE TOP OF MY CAR. THE INSIDE SHADE WAS CLOSED, NO GLASS ENTERED INSIDE THE VEHICLE. WE PULLED OFF AT THE ROAD AND DISCOVERED A LARGE HOLE IN THE MIDDLE OF THE FIRST SUNROOF. THE REMAINING PORTION OF THE FIRST SUNROOF IS SHATTERED. WE WERE NOT FOLLOWING A VEHICLE, I DO NOT BELIEVE THIS WAS CAUSED BY A ROCK OR ROAD DEBRIS. THE OTHER PARTS OF THE GLASS ROOF SEEM OK, THIS WAS JUST THE SUNROOF THAT IS OVER THE FRONT SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564396February 14, 2014
ENGINE
I JUST BOUGHT A NEW KIA 2014 SORENTO. THE ENGINE ROARS AND NOW I AM GETTING A BURNING SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557315December 26, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I CANNOT SEE THE SPEEDOMETER NEEDLE ON .BRIGHT DAYS. I FOUND MYSELF STARING AT THE SPEEDOMETER TRYING TO SEE MY SPEED FOR WAY TOO LONG ( 4 SECONDS OR MORE). IT IS EXTREMELY DIFFICULT TO SEE THE NEEDLE AS IT IS A 1/2INCH DARK RED TIP AGAINST A DARK BLACK BACKGROUND. IF THERE IS ANY AMBIENT LIGHT STRIKING THE INSTRUMENT CLUSTER AT AN ANGLE, THE REFLECTION MASKS MY ABILITY TO SEE THE NEEDLE. NOT HAVING AN ACCURATE INDICATION OF MY SPEED OR STARING AT THE SPEEDOMETER FOR TOO LONG OF A TIME IS A VERY DANGEROUS SITUATION. THE DEALER SAID THERE IS NOTHING HE CAN DO AS THE MANUFACTURER WILL HAVE TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552411November 15, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
IN BRIGHT SUNLIGHT IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER NEEDLE. THE NEEDLE IS DARK RED AGAINST A DARK BLACK BACKGROUND. ADDITIONALLY IT IS ONLY ABOUT 1/2" IN LENGTH. IF THERE IS ANY AMBIENT LIGHT STRIKING THE INSTRUMENT CLUSTER AT AN ANGLE, THE REFLECTION MASKS THE ABILITY TO SEE THE NEEDLE. NOT HAVING AN ACCURATE INDICATION OF YOUR SPEED IS A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552227November 14, 2013
ELECTRICAL SYSTEM
CAN NOT SEE SPEEDOMETER IN DAYLIGHT, INDICATOR TOO DIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551689November 10, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF SHATTERED WHILE DRIVING ON I-35 NORTH. WE HAVE KIDS ON BOARD WHILE THAT HAPPENED. IT SOUNDED LIKE A GUN FIRE WHEN IT HAPPENS. WE CAN PROVIDE YOU THE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550512November 1, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES
SINCE BUYING THE 2014 KIA FWD 4-CYL VEHICLE, I HAVE HAD ABOUT 5 INSTANCES WHERE THE CAR WOULD NOT START AFTER I PRESSED THE BRAKE PEDAL AND THEN THE IGNITION SWITCH. KIA AND HYUNDAI HAD BRAKE SWITCH ISSUES IN MODELS CIRCA 2011 AND EARLIER, BUT I COULD NOT FIND ANYTHING ABOUT WHETHER KIA FIXED THE PROBLEM IN SUBSEQUENT MODEL YEARS. DURING MY INCIDENTS I HAVE REPEATED THE ABOVE STEPS TRYING TO START THE NON-RESPONSIVE VEHICLE UNTIL IT INEXPLICABLY STARTED UP; TOOK OVER 10 RE-TRIES EACH TIME THIS PROBLEM OCCURRED. I AM TAKING THE VEHICLE INTO THE DEALER ON MONDAY 11/4/13 ASKING THEM TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550086October 30, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER NEEDLE IS A SMALL RED LINE WHICH IS INVISIBLE IN EITHER SUNLIGHT OR WITH DRIVER WEARING SUNGLASSES. THERE IS NO WAY TO SEE WHAT MY SPEED IS. ESPECIALLY A PROBLEM SETTING CRUISE CONTROL AS I HAVE TO REMOVE MY GLASSES, TAKE MY EYES OFF THE ROAD, TO SEE HOW FAST I AM GOING IN ORDER TO SET THE CRUISE CONTROL. THIS ISSUE IS WELL DOCUMENTED ON KIA SORENTO FORUMS. PLEASE REQUEST KIA COME UP WITH A SOFTWARE UPDATE TO CHANGE THE COLOR OR INTENSITY OF THE SPEEDOMETER NEEDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550099October 30, 2013
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE
THE TWO REAR, FIXED WINDOWS LEAKED WHILE THE VEHICLE WAS IN A TOUCHLESS CARWASH. THE DEALERSHIP AND SERVICE DEPARTMENT HAVE BEEN NOTIFIED AND ARE HAVING A GLASS EXPERT INSPECT THE TRIM AND SEAL. THE CAUSE OF THE LEAKS IS CURRENTLY UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento