Kia Sorento Complaints (2014)

988 consumer complaints on file.

#10874211June 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS DRIVING 70 MPH DOWN HIGHWAY WHEN CAR SHUTDOWN AND STERLING LOCKED, UNABLE TO CONTROL VEHICLE. COME TO FIND OUT NEXT FEW DAYS IT WAS THE ACCELATOR THAT CAUSED IT. I HAD NO CONTROL AND ALMOST GOT KILLED BY A 18 WHEELER DRIVING IN NEXT LANE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10863467May 5, 2016
STEERING, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE CONTACT ATTEMPTED TO ACCELERATE, THE VEHICLE JOLTED THREE TIMES BEFORE ACCELERATING. THE FAILURE RECURRED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO INSPECTED THE VEHICLE AND FOUND NO FAILURES. THE FAILURE RECURRED ON A DIFFERENT DAY. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST STEERING AND BRAKING ABILITY. AS A RESULT, THE VEHICLE DROVE INTO A DITCH. THE BRAKE AND STEERING ABILITY RETURNED AND THE CONTACT DROVE TO ANOTHER LOCAL DEALER WHO WAS ALSO UNABLE TO FIND THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND FOLLOWED UP WITH THE DEALERS, BUT THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE CONTACT WAS TOLD TO DRIVE THE VEHICLE UNTIL THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862006April 28, 2016
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I LOVE MY 2014 KIA SORENTO, BUT FOR THE SPEEDOMETER NEEDLE. IT IS VIRTUALLY UNREADABLE DURING THE DAYTIME AND CONSTITUTES A SAFETY ISSUE WHEN THE DRIVER HAS TO TAKE HIS EYES OFF THE ROAD FOR SEVERAL SECONDS TO SEE HOW FAST HE IS GOING. THIS IS ESPECIALLY DANGEROUS ON A METROPOLITAN FREEWAY. THE LOCAL KIA DEALER (MESA, AZ) SAID THEY HADN'T HEARD OF THE PROBLEM AND, IN ANY EVENT, COULD NOT HELP AND REFERRED ME TO CORPORATE KIA. CORPORATE KIA REFERRED ME BACK TO THE LOCAL DEALER. I UNDERSTAND FROM INTERNET FORUMS DISCUSSING THIS ISSUE THAT, FIRST, I AM ONE OF MANY COMPLAINING ABOUT THIS SPEEDO-UNREADABLE ISSUE AND, SECOND, KIA CORPORATE IS INDEED AWARE OF THE PROBLEM (SEE CASE # [XXX], JUNE 10, 2013), BUT OFFERS NO RELIEF, OTHER THAN "THEY ARE WORKING ON IT." I AM TOLD KIA MAY HAVE RESOLVED THE ISSUE IN ITS 2015 MODEL (WHICH SEEMS AN ADMISSION OF FAULT), BUT THAT DOES NOT HELP ME AND OTHER OWNERS OF THE 2014 MODEL. IT SEEMS A SIMPLE FIX: REPLACE THE 2014 SPEEDOMETER UNIT WITH THAT OF 2015. OR, HECK, PAINT THE SPEEDO NEEDLE WHITE, INSTEAD OF THE EXISTING DULL RED ON A BLACK BACKGROUND. I RESPECTIVELY REQUEST THE NHTSA TO RESOLVE THIS SAFETY ISSUE, SOONEST. THANK YOU. :) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854555April 9, 2016
WHEELS
WHILE TRAVELING 70 MPH, I SUFFERED A FRONT TIRE FAILURE. A NARROW STRIP 1" WIDE BY 6" LONG SEPARATED FROM THE TIRE. I WROTE TWICE TO KUMHO WITH NO RESPONSE. I HAVE DRIVEN 50+ YEARS AND I HAVE NEVER HAD SUCH A TIRE MALFUNCTION. I DID NOT DRIVE OVER ANYTHING AS THERE WAS NO OTHER DAMAGE. THIS KUMHO TIRE SHOULD BE REVIEWED FOR SAFETY REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851409March 24, 2016
EXTERIOR LIGHTING
THE HEADLAMPS ARE FREQUENTLY GOING OUT AND REQUIRE TO BE REPLACED. I LIVE IN A STATE WHERE HEADLAMPS ARE REQUIRED IN RAIN (SO MANY TIMES I AM IN VIOLATION) AND THE ROADS ARE NOT WELL LIT AT NIGHT. EVEN WHEN THE HEADLAMPS ARE WORKING PROPERLY, THEY ARE INADEQUATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845984March 10, 2016
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND MAKING A LEFT TURN INTO THE PARKING LOT TO PARK THE VEHICLE, THE STEERING WHEEL AND THE BRAKES FAILED. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846035March 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 60 MPH, THERE WAS A LOUD ABNORMAL NOISE AND THE PRESENCE OF SMOKE EMITTED OUTSIDE AND INSIDE THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT LIFTED THE HOOD AND NOTICED FLAMES NEAR THE MOTOR. THE VEHICLE WAS COASTED OVER TO THE SIDE OF THE ROAD. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS PARKED AT THE DEALER'S FOR WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT IT WAS UNCERTAIN AS TO WHEN THEY WOULD INVESTIGATE THE FAILURE AND PROVIDE A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10816485December 28, 2015
SEAT BELTS
WHEN DRIVING VEHICLE UPON COMING TO STOP WHEN YOU STEP ON BRAKE TO STOP CAR THE SHOULDER STRAP OF SEAT BELT WILL NOT ENGAGE UNLESS A CERTAIN AMOUNT OF PRESSURE IS USED, AND, EVEN THEN IT WILL NOT ENGAGE ALL THE TIME.THE TECHNATION SAID THIS IS THE WAY THE SHOULDER STRAP WORKS.I WORK FOR USPS AND WHEN WE COME TO A STOP I VEHICLES STEAT BELTS LOCK YOU IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811785December 22, 2015
UNKNOWN OR OTHER
I DROVE MY KIA TO THE END OF THE DRIVEWAY TO GET THE MAIL. UPON SHUTTING THE DOOR, MY REAR WINDSHIELD EXPLODED OUTWARD. I CONTACTED KIA AND SPOKE WITH JOSE AND WAS GIVEN A CASE NUMBER. I WAS INSTRUCTED TO TAKE IT TO A KIA DEALERSHIP SO THEY COULD DETERMINE IF THE WINDSHIELD WAS DEFECTIVE. MY HUSBAND TOOK IT TO SPITZER KIA AND AFTER WAITING 4 HOURS WAS TOLD THEY WOULDN'T COVER IT. SHAWN WAS THE MECHANIC THAT LOOKED AT THE WINDSHIELD AND TOOK PICTURES. PICTURES WERE SENT TO STEVEN RUPERT, FIELD TECHNICAL REP FOR KIA. MR. RUPERT MADE THIS DECISION VIA EMAIL TO SHAWN, PER SHAWN. I CONTACTED KIA ONCE AGAIN AND WAS TOLD THEY GO BACK WHAT IS REPORTED AND THERE WAS NOTHING THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809591December 10, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
NOVEMBER 6 2015 AT APPROXIMATELY 5:15 PM MY WIFE HAD AN ACCIDENT IN OUR CAR TOUR OF THE FRONT END TOOK IT TO THE REPAIR SHOP IN THE BODY SHOP AFTER 4 WEEKS WE GOT THE CAR BACK AFTER ONE DAY THE CAR CUT OFF AND WOULD NOT START AGAIN TOOK IT BACK TO THE DEALER HE SAID IT WAS THE FUEL PUMP THAT WASN'T COVERED BY THE INSURANCE BUT I DON'T UNDERSTAND THE CARD NEVER CUT OFF BEFORE THE ACCIDENT SO WHY DID HE CUT OFF AFTER THE REPAIR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10789150November 9, 2015
ELECTRICAL SYSTEM
CAR WAS PARKED IN GARAGE OVER THE WEEKEND, FROM FRIDAY 4PM TILL MONDAY 6AM, STARTED CAR SUNDAY NIGHT, BACKED OUT OF THE GARAGE TO PUT OUT THE TRASH FOR MONDAY PICKUP, PULLED THE VEHICLE BACK IN THE GARAGE AND SHUT IT OFF. MONDAY AT 6AM BATTERY WAS DEAD. NOTHING WAS LEFT ON OVERNIGHT IN CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783170October 18, 2015
VEHICLE SPEED CONTROL
TURNING TO PARK MY CAR IN A PARKING LOT, TOOK A SLIGHT TURN INTO THE SPOT AND THE CAR SHOT UP THE INCLINE LIKE A ROCKET BY ITS SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781342October 11, 2015
VEHICLE SPEED CONTROL
WHILE ACCELERATING TO MERGE ONTO THE FREEWAY, THE CAR SEEMED TO LOSE POWER. IT CONTINUED TO RUN FOR A WHILE, BUT WOULD NOT ACCELERATE PAST 60 MPH. LIGHT WENT ON INDICATING ENGINE PROBLEM. PULLED CAR OVER TO SIDE OF THE ROAD AND IT DIED COMPLETELY. WE HAD A VERY SIMILAR PROBLEM WITH THIS VEHICLE APPROXIMATELY 2 YEARS AGO. AFTER BRINGING THE CAR INTO OUR DEALERSHIP MULTIPLE TIMES 2 YEARS AGO, OUR KIA DEALERSHIP TOLD US THAT THEY COULD NOT RECREATE THE PROBLEM AND RESET SOME ELECTRICAL PORTION OF THE CAR. BOTH TIMES THAT THIS (2015 AND 2013/4) HAPPENED WE HAD OUR YOUNG CHILDREN IN THE CAR. I FEAR FOR MY SAFETY AND THE SAFETY OF MY CHILDREN IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778924October 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 2 MPH FROM A STOP, ANOTHER VEHICLE FAILED TO STOP AT A LIGHT AND CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED RIB, CLAVICLE, ABDOMEN, SPLEEN, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS UNAVAILABLE.....UPDATED 10-27-15 *BF NO VIN AVAILABLE...UPDATED 4/12/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10746169August 4, 2015
SERVICE BRAKES, STEERING
I PRESSED ON MY BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR VEERED LEFT AND STARTED TO SWERVE. IT STARTED SPINNING OUT OF CONTROL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745174July 30, 2015
ENGINE
WHILE DRIVING AT POSTED HIGHWAY SPEED, A NOISE DEVELOPED, SEEMED TO COME FROM THE FRONT OF CAR, PULLED OVER TO CHECK THE SOURCE. SEEMED TO BE COMING FROM THE ENGINE, QUIET AT IDLE, MORE LIKE A KNOCKING SOUND WHEN REVING THE ENGINE ABOVE IDLE RPMS. NO CODES OR WARNING LIGHTS VISIBLE ON DASH BROUGHT TO KIA DEALER FOR DIAGNOSIS.. WAS TOLD THE COMPLETE ENGINE NEEDS TO BE REPLACED, INTERNAL ENGINE PROBLEM. WILL BE COVERED BY WARRANTY. I TRAVEL BY CAR EXTENSIVELY LONG DISTANCES, FORTUNATE IT DIDN;T HAPPEN ON ONE OF MY TRIPS. THIS HAPPENED WHILE SUMMERING IN MASSACHUSETTS. MY HOME IS IN FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726832June 23, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. AFTER THE VEHICLE WAS PARKED FOR FIVE HOURS, THE FUEL TANK CAUGHT FIRE WITHOUT WARNING. THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. THE FIRE DEPARTMENT CONFIRMED THAT THE FUEL TANK CAUSED THE FIRE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10713177April 27, 2015
EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS DRIVING INTO MY DAUGHTERS DRIVEWAY APPROX. 5-10 MPH I HEARD A LOUD POP AND THEN GLASS RAINING DOWN FROM THE PANORAMIC SUNROOF ONTO THE BACK SEAT OF THE VEHICLE. ALL THE WINDOWS AND SUNROOF WERE CLOSED AT THE TIME OF THE OCCURRENCE. ONLY THE REAR PORTION OF THE GLASS ROOF SHATTERED, THE FRONT GLASS REMAINED IN TACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694347March 15, 2015
ELECTRICAL SYSTEM
LEFT 2014 SORENTO SXL AT AIRPORT PARKING AND FLEW TO ANOTHER CITY FOR ONE WEEK. CAME BACK TO FIND VEHICLE WILL NOT START. BATTERY WAS DEAD. I SPRAINED MY BACK TRYING TO OPEN THE SUV TRUNK FROM INSIDE AS THERE WAS NO POWER AVAILABLE TO RELEASE THE TRUNK LOCK. FIVE (5) SIMILAR EVENTS HAVE HAPPENED TO ME, ONE OF THEM AT THE KIA DEALERSHIP AND THEY HAVE NOT BEEN ABLE TO FIND THE CAUSE OF THE PROBLEM. IN RESEARCHING THE WEB, IT SEEMS TO BE A COMMON PROBLEM THAT KIA HAS NOT RESOLVED AND MANY PEOPLE ARE AFFECTED WITH BATTERY DRAIN WITHIN 3 TO 5 DAYS OF LEAVING THE CAR IN THE GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10690981February 26, 2015
UNKNOWN OR OTHER
APPROXIMATELY ONE MONTH AGO MY CHECK ENGINE LIGHT CAME ON (P2098) IN MY 2014 KIA SORENTO EX V6 GDI WITH ABOUT 11,000 MILES ON THE ODOMETER. I TOOK IT IN TO KIA. THEY STATED IT WAS A KINKED WIRE. LAST WEEK, CHECK ENGINE LIGHT RETURNS (P2098). IT WAS CHECKED THIS TIME AND A REASON COULD NOT BE FOUND. A TECHLINE FOLDER WAS OPENED AND IT WAS RESEARCHED WITH KIA ENGINEERS WHO SAID THEY ARE AWARE OF THIS PROBLEM IN OTHER SORENTOS. THEY ARE SEARCHING FOR THE ANSWER TO THE PROBLEM AND I AM TO CONTINUE TO TAKE MY SORENTO TO THE DEALER WHEN THE CHECK ENGINE LIGHT TURNS ON SO THAT THEY HAVE A RECORD OF IT. THEY ARE SUPPOSED TO LET US KNOW WHEN A SOLUTION HAS BEEN FOUND SO IT CAN BE REPAIRED. I JUST DON'T KNOW HOW LONG THIS IS GOING TO GO ON BEFORE A FIX IS IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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