Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10894683August 10, 2016
ELECTRICAL SYSTEM
IN AUGUST 2010 THERE WAS A RECALL TO REROUTE THE WIRING HARNESS FOR THE STARTER AND WAS SUPPOSEDLY CORRECTED. THREE WEEKS AGO I WAS COMING DOWN A MOUNTAIN IN THE VEHICLE (2011 KIA SORENTO) AND I NOTICED A LITTLE HESITATION. WHEN I STOPPED THE VEHICLE, IT WOULD NOT START AGAIN. I HAD IT TOWED TO THE LOCAL KIA DEALER AND THEY ADVISED THAT THE FUSE PANEL HAD BEEN SHORTED OUT AND WAS DEFECTIVE. THEY SAID THAT KIA WOULD PROVIDE THE FUSE PANEL IF I WOULD PAY THE COST OF THE LABOR. I RELUCTANTLY AGREED. WHEN I PICKED UP THE VEHICLE, THEY STATED THEY HAD TO PUT A "SALVAGED STARTER" ON THE VEHICLE TO GET IT TO START. I AGAIN RELUCTANTLY AGREED BECAUSE I DIDN'T HAVE MONEY FOR A NEW STARTER($500). WHEN I CHECKED MY PAST REPAIR TICKET I NOTICED THAT KIA AND THE DEALER SUPPOSEDLY REROUTED THE STARTER WIRING HARNESS ON A RECALL. AFTER CHECKING WITH OTHER TECHNICIANS, THEY ADVISED THAT IF THE WIRING HARNESS WAS NOT INSTALLED CORRECTLY, IT COULD HAVE SHORTED OUT THE STARTER AND FUSE PANEL AND POSSIBLY COULD CAUSE THE VEHICLE TO SUDDENLY LOOSE POWER EVEN WHILE DRIVING. I'M AFRAID TO DRIVE THE VEHICLE NOW; FEARFUL THAT IT WILL LOOSE POWER WHILE IN OPERATION CAUSING AN ACCIDENT AND POSSIBLY LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894439August 9, 2016
STRUCTURE:BODY
OUTSIDE DRIVER DOOR HANDLE FAILED. COULD NOT OPEN DOOR FROM OUTSIDE EVEN WHEN UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892744August 3, 2016
UNKNOWN OR OTHER
BOTH FRONT DRIVER AND DRIVER PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN FROM THE INSIDE. THE PASSENGER DOOR BROKE ABOUT 8 MONTHS AGO. DRIVER SIDE JUST BROKE. WAS WORKING FINE THEN I WENT TO GET INTO THE CAR AND DOOR WOULD NOT OPEN. I HAVE 176000 MILES ON CAR. THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892746August 3, 2016
UNKNOWN OR OTHER
AIR CONDITIONER MAKES A CLICKING NOISE WHEN PUT ON MAX. IT WILL EVENTUALLY STOP, BUT IT DOES IT EVERYTIME I TURN ON THE A/C OR CHANGE FROM MAX TO ANOTHER SETTING AND THEN BACK TO MAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892749August 3, 2016
STRUCTURE:BODY
BACK DRIVER SIDE REAR DOOR WILL NOT OPEN FROM SIDE. IF I CANNOT GET TO MY CHILDREN AND SOMETHING HAPPENS TO THEM I WILL SUE THE SNOT OUT OF KIA. NOW, MY DRIVER SIDE DOOR BROKE AND WILL NOT OPEN FROM OUTSIDE. SAFETY HAZARD BECAUSE I CANNOT GET INTO MY CAR VERY QUICKLY. I HAVE TO GO TO PASSENGER SIDE AND CRAWL ACROSS SET TO OPEN DRIVER DOOR. THIS IS NOT SAFE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892786August 3, 2016
STRUCTURE:BODY
FRONT PASSENGER SIDE DOOR CANNOT BE OPENED FROM THE OUTSIDE. THIS HAS JUST OCCURRED IN AUGUST 2016. PRIOR TO THIS DATE IT WAS WORKING FINE. DOOR CAN ONLY BE OPENED USING INSIDE HANDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892443August 2, 2016
STRUCTURE:BODY
DOOR HANDLE INSIDE PLASTIC CLIP BRAKES DISABLING ENTRY INTO VEHICLE FROM OUTSIDE. DRIVER HAS TO ENTER FROM ANOTHER DOOR AND CLIMB INTO COCKPIT TO OPERATE VEHICLE. FOUND HUNDREDS OF THESE COMPLAINTS ON KIA FORUMS AND OTHER SITES. ACCORDING TO OTHER COMPLAINANTS, OTHER DOORS EVENTUALLY FAILED AFTER FIRST REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891993August 1, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER AND PASSENGER DOORS AND THE REAR PASSENGER DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892173August 1, 2016
UNKNOWN OR OTHER
THE READ PASSENGER SIDE DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A WELL KNOWN PROBLEM WHICH KIA IS RESUSING TO TAKE RESPONSIBILITY FOR SINCE IT IS NOT A "SAFETY ISSUE" ACCORDING TO THEM. I CAN NOT PUT ON THE CHILD LOCK WHILE TRANSPORTING MY CHILD OR IT WILL NOT OPEN FROM INSIDE OR OUT THEN. THIS IS CLEARLY A SAFETY ISSUE, AS KIA TELLS YOU TO FIX IT IMMEDIATELY, BUT WILL THEN REFUSE TO REIMBURSE RECEIPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891527July 29, 2016
STRUCTURE:BODY
VEHICLE WAS STATIONARY. TRIED TO OPEN DRIVER'S SIDE DOOR AND IT WON'T OPEN FROM OUTSIDE. ALL DOORS WERE UNLOCKED, BUT HANDLE WON'T OPEN DOOR. DRIVER'S DOOR CAN BE OPENED FROM INSIDE. THIS IS A HUGE SAFETY ISSUE SINCE I HAVE A 3 YEAR OLD AND I CAN NO LONGER USE CHILD SAFETY LOCKS IN THE EVENT I CAN'T OPEN DOORS FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889357July 28, 2016
AIR BAGS
THE AIRBAG LIGHT LIT UP SO I TOOK IT TO THE DEALER. THEY SAID IT WAS THE CLOCK SPRING AND NOT COVERED UNDER WARRANTY. THEY ALSO WANTED TO LET ME KNOW THAT MY AIRBAGS WILL PROBABLY NOT DEPLOY IF I GET IN A WRECK. MULTIPLE OWNERS OF SORENTO'S HAVE COMPLAINED AND THERE SHOULD BE A RECALL. KIA RECALLED THE HONDO IN 2007 OR 08 FOR THE SAME PROBLEM. THIS IS NOT ACCEPTABLE! THEY WANT 500.00 TO REPLACE IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889028July 27, 2016
STRUCTURE:BODY
DOOR HANDLE ON DRIVER'S SIDE BECAME UNUSABLE FROM THE OUTSIDE, REQUIRING DRIVER TO OPEN THE DOOR FROM THE INSIDE BY ENTERING FROM THE PASSENGER SIDE OR LEAVING THE WINDOW DOWN. IF A PERSON WERE IN AN ACCIDENT AND COULD NOT OPEN THE DOOR, IT WOULD BE DIFFICULT TO GET THEM OUT OF THE DRIVER'S DOOR. THE MECHANISM HAD TO BE REPLACED - KIA ESTIMATED ALMOST $500 TO EVALUATE, ORDER AND REPLACE THE PART. A CAR WITH LESS THAN 80,000 MILES SHOULD NOT HAVE DOOR HANDLES FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888688July 26, 2016
UNKNOWN OR OTHER
PASSENGER REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THE VEHICLE WAS IN MY GARAGE WHEN THE PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888831July 26, 2016
STRUCTURE:BODY
NEITHER FRONT DOOR WILL OPEN FROM THE OUTSIDE BY KEY, OR KEY FOB. I AM ALMOST 6 FOOT AND NEARLY 200 LBS AND IT IS VERY HARD TO CLIMB FROM THE BACKSEAT TO THE FRONT. IF THERE WAS A FIRE OR WRECK THIS COULD BE DISASTROUS. THERE SEEMS TO BE MANY COMPLAINTS BUT NO RECALLS YET. I HAVE HEARD IT IS APPROXIMATELY $600 TO FIX THE PROBLEM. MY VEHICLE IS PAST THE WARRANTY. MANY HAVE SAID IT IS A PROBLEM IN MANY KIA'S YET NOTHING IS BEING DONE ON IT. UNKNOWN HOW TO FIX THE PROBLEM OR WHAT IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887710July 22, 2016
STRUCTURE:BODY
AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE INTERIOR DRIVERS SIDE DOOR HANDLE DOES OPERATE PROPERLY. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887718July 22, 2016
STRUCTURE:BODY
AFTER UNLOCKING THE VEHICLE, THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLY WAY TO ENTER THE CAR IS FROM THE PASSENGER SIDE. THE DRIVER DOOR HANDLE WILL NOT OPEN FROM THE OUTSIDE. THIS APPARENTLY IS A VERY COMMON ISSUE WITH THIS MODEL. IN CASE OF AN ACCIDENT, EXTERNAL ENTRY IS IMPOSSIBLE FROM THE DRIVER DOOR. COST TO REPAIR THIS ISSUE WAS $411.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887827July 22, 2016
UNKNOWN OR OTHER
PASSENGER SIDE DOOR AND REAR-PASSENGER DOOR BEHIND DRIVER CANNOT BE OPENED FROM THE OUTSIDE. THE ONLY WAY TO OPEN THE DOOR IS FROM THE INSIDE. KIA CLAIMS IT IS NOT UNDER WARRANTY AND WANTS TO CHARGE ME $400 TO REPAIR THEIR FAULTY EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887363July 21, 2016
UNKNOWN OR OTHER
THE FRONT AND REAR DRIVERS SIDE DOOR LOCKS ARE NOT WORKING PROPERLY. UNABLE TO OPEN DOOR FROM OUTSIDE. IN THE REAR I AM UNABLE TO OPEN DOOR FROM OUTSIDE OR INSIDE. THIS IS A SAFETY AND SECURITY ISSUE. IF I WERE IN AN ACCIDENT MY KIDS OR PASSENGERS WOULD BE TRAPPED IN THE BACK. FROM EXPLORING ON THE INTERNET KIA EXECUTIVES ARE AWARE OF THIS. DOES IT TAKE A SERIOUS INJURY OR FATALITY TO GET KIA TO RESPOND TO THIS DEFECTIVE PART. INSIDE LOCK WAS REPLACED UNDER WARRANTY (LAST DAY OF WARRANTY, ON A SATURDAY) THAT EVENING CAR WOULD NO LONGER OPEN FROM OUTSIDE. I CALLED ON MONDAY AND WAS TOLD VEHICLE WAS OUT OF WARRANTY, OUTSIDE LOCK WAS FINE UNTIL DEALERSHIP WORK ON INSIDE MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887421July 21, 2016
ENGINE
ENGINE WAS MAKING A CYCLICAL CLICKING/KNOCKING NOISE. WE TOOK THE VEHICLE TO KIA DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY ISSUES WITH THE CAR. ABOUT A WEEK LATER THE CAR BROKE DOWN WHILE DRIVING AT HIGHWAY SPEEDS. AFTER HAVING IT TOWED TO AN INDEPENDENT GARAGE, WE WERE INFORMED THE ENGINE HAD A CONNECTING ROD FAILURE. THIS IS THE EXACT SAME PROBLEM THE HYUNDAI SONATA HAS WITH THE EXACT SAME THETA 2.4 LITER ENGINE. HYUNDAI HAS ISSUES A RECALL BUT KIA FAILS TO ACKNOWLEDGE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886121July 20, 2016
UNKNOWN OR OTHER
2 MONTHS AGO, MY DRIVER SIDE DOOR WOULD NOT OPEN. IT DOESN'T OPEN FROM THE OUTSIDE WITH THE AUTOMATIC KEY NOR IF YOU PUT THE ACTUAL KEY IN THE LOCK DOES IT OPEN. I HAVE TO CONTINUOUSLY CLIMB INTO MY CAR FROM THE PASSENGER SIDE DOOR OR LEAVE THE WINDOW ROLLED DOWN AND UNLATCH THE CAR DOOR FROM THAT WAY OF ENTRY. ON SATURDAY, JULY 16TH, I WAS TRANSPORTING MY SON AND THREE FRIENDS FROM BASEBALL GAME AND THEY COULDN'T GET OUT OF THE BACKSEAT!!! NOT ONLY COULD I NOT GET THEM OUT FROM THE OUTSIDE BUT NOW THEY CANNOT REMOVE THEMSELVES FROM THE INSIDE AS WELL!!! SO NOW ALL DOORS EXCEPT THE PASSENGER SIDE DOOR ARE NOT IN WORKING ORDER!! THIS IS A MAJOR SAFETY ISSUE! THESE BOYS AND MYSELF HAD TO CLIMB OUT THROUGH THE PASSENGER SIDE DOOR TO GET OUT OF THE CAR. WHAT IS WE WERE IN AN ACCIDENT? WHAT IF OUR CAR WAS SUBMERSED IN WATER IN A LAKE, RIVER OR DITCH? WHAT IF OUR CAR WAS ON FIRE? WE WOULD HAVE NO WAY TO ESCAPE AND WE WOULD ALL HAVE DIED!! THIS CANNOT BE A COINCIDENCE THAT FIRST THE DRIVERS DOOR DOESN'T UNLOCK AND NOW 3 OUT OF 4 DOORS IN 3 MONTHS DO NOT WORK?? THIS IS A TRAVESTY AND KIA IS RESPONSIBLE FOR THIS AND NEEDS TO RECALL THE CAR AND FIX THESE DOORS BEFORE SOMEONE(S) DIES FROM THESE FAULTY DOORS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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