Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10955178February 16, 2017
STRUCTURE:BODY
YOU SAY YOU WANT ME TO REPORT IT WHEN THE MANUFACTURER FAILS TO PERFORM THE RECALL WORK, BUT YOU HAVE NO WAY FOR ANYONE TO DO THAT. YOU ARE AS BAD AS THE MANUFACTURER WHO FAILED ME. I CAN'T COUNT ON YOU TO DO ANYTHING, YOU'VE MADE THAT VERY APPARENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954076February 12, 2017
POWER TRAIN
THE TRANSMISSION IS BANGING EVEN WHEN NOT SHIFTING. I WAS DRIVING AND HEARD A BANG AND A JOLT, I THOUGHT I HIT SOMETHING, BUT THERE WAS NOTHING AROUND ME. IT'S STARTING TO HAPPEN MORE OFTEN. I THINK THERE'S SOMETHING WRONG WITH THE TRANSMISSION. I LOOKED ONLINE AND FOUND A BUNCH OF COMPLAINTS FOR THE SAME THING. I DON'T FEEL I SHOULD HAVE TO PAY FOR A DEFECTIVE TRANSMISSION WHEN IT APPEARS IT'S A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954091February 12, 2017
ELECTRICAL SYSTEM
PUSH BUTTON START. SOMETIME IT STARTS AND SOME TIME IT DOES NOT. HIT AND MISS. BATTERY REPLACED. ALTERNATOR REPLACED, STARTER CHECK. CAR DOES NOT ALWAYS START THE 1ST, 2,3,4,OR 5TH TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954100February 12, 2017
ELECTRICAL SYSTEM
THIS VEHICLE HAS THE ABS LIGHT, TRACTION CONTROL LIGHT, AND THE DOWNHILL ASSIST LIGHTS THAT COMES OFF AND ON WHIE DIVING THE VEHICLE. AFTER DRIVING FOR A WHILE THAN THEY MAY GO OFF, NOW THEY ARE BACK ON AND THEY ARE STAYING ON WHICH MY WIFE IS SCEPTICAL OF HAVING ON AND SO AM I, WHEN I CHECKED TIS PROBLEM ON THE INTERNET FR COMPLAINTS THER WE MANY FOR THIS SAME PROBLEM AND THE DEALERS CAN'T SEEM TO KNOW HOW TO FIX THE ISSUE. I WRATE A LETTER TO THE KIA CORPERATE OFFICE TODAY TO SEE WHAT CAN BE DON WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950079February 7, 2017
AIR BAGS
AIRBAG WARNING LIGHT ON BUT NO REASONS, NO ERROR CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950159February 7, 2017
UNKNOWN OR OTHER
HELLO, IT SEEMS THAT THE RECALL SC 089 THAT WAS DONE ON MY KIA DID NOT FIX THE ISSUE WITH THE TRANSMISSION. KIA SHOULD COME UP WITH THE BETTER SOLUTION CAUSE THERE IS A HIGH RISK OF THE TRANSMISSION FAILURE. WE HAD THE SAME ISSUE WITH OUR TRANSMISSION AS DESCRIBED ON SC 089 AND ALMOST CRASHED ON THE HIGHWAY. KIA DEALER SAID IT IS NOT THEIR ISSUE CAUSE THE REPAIR WAS DONE. SO EVEN KIA AFTERSALES PROCESSES DO NOT WORK AS THEY KEEP THE DANGERS CARS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949875February 6, 2017
UNKNOWN OR OTHER
WE ALMOST DIED ON THE HIGHWAY TODAY! WE WERE TURNING TO HIGHWAY WE STOPPED AND AGAIN. UNFORTUNATELY THE CAR MOVED ONLY 3 YARDS AND STOPPED. MECHANIC SAYS IT WAS THE TRANSMISSION AND THE RECALL SC 089 WAS NOT DONE PROPERLY OR NEVER DONE BEFORE EVEN KIA DEALER SAYS OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949662February 5, 2017
STRUCTURE:BODY
REAR DRIVER SIDE DOOR WILL NOT OPEN FROM OUTSIDE OR INSIDE. NO IMPACT OR DAMAGE.DOOR HANDLE JUST STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949545February 4, 2017
STRUCTURE:BODY
I HAVE A 2011 KIA SORENTO AWD LX THE FRONT DRIVERSIDE DOOR WILL NOT OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949262February 3, 2017
UNKNOWN OR OTHER
THE RIGHT AND LEFT REAR OUTSIDE DOOR HANDLE COVER/CAP AS COME OFF THE CAR. SEEMS IT WOULD BE SOME KIND OF MANUFACTURING ISSUE THAT BOTH HANDLES WOULD COME OFF. THE REPLACEMENT PART IS ONLY ABOUT $15 BUT THE DEALER WANTS $100+ TO INSTALL THE REPLACEMENT. ONE DOOR HANDLE CAME OFF IN OCTOBER 2016 AND THE OTHER CAME OFF THIS LAST WEEK IN JANUARY 2017. I DON'T MIND PAYING FOR THE REPLACEMENT PART BUT NOT THE INSTALLATION COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949323February 3, 2017
EXTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE PASSENGER SIDE DOOR FROM OUTSIDE THE VEHICLE, THE LOCK FAILED TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 156260000 (POWER TRAIN) AND 13V114000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948388January 30, 2017
STRUCTURE:BODY
I HAVE TWO DOORS THAT WILL NOT OPEN FROM THE OUTSIDE. I SEARCHED ONLINE AND SEE THAT THIS IS A COMMON PROBLEM BUT I DO NOT SEE A RECALL. I THINK SOMETHING NEEDS TO BE DONE TO FORCE KIA TO RECALL AND FIX THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948396January 30, 2017
POWER TRAIN
TRANSMISSION IS STUCK IN 4TH GEAR WHILE DRIVING I CAN GO IN REVERSE AND FORWARD BUT WHEN I GO FORWARD IT IS STUCK IN 4TH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948099January 28, 2017
UNKNOWN OR OTHER
WHILE I WAS DRIVING AT APPROXIMATELY 65 MPH, THE PANORAMIC SUNROOF SPONTANEOUSLY DETACHED, FLEW OFF, AND SHATTERED LEAVING A GAPING HOLE IN THE ROOF. IF SOMEONE HAD BEEN DRIVING BEHIND ME, THEY COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THE BODY SHOP THAT REPLACE THE SUNROOF EXPLAINED THAT A MANUFACTURING DEFECT CAUSED THE FAILURE. I REPORTED THIS PROBLEM TO KIA, BUT KIA WAS UNINTERESTED. I'M REPORTING THIS BECAUSE I FEAR THAT SOMEONE COULD BE HARMED OR KILLED IF THEIR ARE OTHER SORENTOS WITH THE SAME MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948074January 27, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I WAS INFORMED BRAKE LIGHTS WERE NOT ILLUMINATING. ELECTRIC STABILITY CONTROL IDIOT LIGHT SHOWED UP ON DASHBOARD RIGHT BEFORE BEING INFORMED. CAR IS ALSO NOT SHIFTING INTO PARK OR REVERSE. DRIVE GEAR SEEMS OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946537January 19, 2017
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
ON 1/16/2017 I WENT TO A DR APPOINTMENT. WHEN I CAME OUT I UNLOCKED THE CAR AND THE OUTSIDE HANDLE ON THE DRIVER'S SIDE DOOR WOULDN'T WORK. THE DOOR WAS UNLOCKED BUT THE HANDLE WOULD NOT WORK. I HAD TO GO INTO THE CAR FROM THE PASSENGER SIDE AND CLIMB OVER TO OPEN THE DOOR FROM THE INSIDE. THIS WAS NOT EASY AS I AM A SHORT 67 YEAR OLD WOMAN. TOOK THE CAR INTO A MECHANIC AND HE HAD TO ORDER THE ENTIRE LATCH ASSEMBLY $243.50. I CHECKED ON THE NHTSA SITE AND THERE ARE SO MANY OTHER CARS THAT HAVE HAD THIS SAFETY ISSUE ALSO. IT LOOKS LIKE THAT THIS PROBLEM IS BECOMING A BIGGER PROBLEM AS OUR CARS AGE. HOPEFULLY MY OTHER DOORS WON'T BREAK ALSO AS WAS THE CASE FOR SEVERAL OTHER OWNERS. PLEASE LOOK INTO THIS EXTREMELY POTENTIALLY DANGEROUS ISSUE AND HAVE KIA ISSUE A RECALL. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945879January 17, 2017
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER SIDE DOOR ON MY 2011 KIA SORENTO STOPPED WORKING YESTERDAY,. WOULD NOT OPEN BY REMOTE OR KEY. I HAD TO CLIMB IN AND CRAWL OVER TO DRIVERS DOOR TO GET INTO CAR. THIS IS A SERIOUS DEFECT THAT COULD RESULT IN DEATH OR INJURY TO ME AND MY PASSENGERS DURING A VERY COMMON EVENT IN HOUSTON - FLOODING. IF I WAS PINNED IN MY CAR GOING UNDER WATER AND NO ONE COULD OPEN THE DOOR BY ANY MEANS THEN I WOULD DROWN. JUST HOW MANY COMPLAINTS DO U NEED TO HAVE TO RECALL YOUR OBVIOUS DEFECT? I HAVE SEEN AN ALARMING NUMBER OF PEOPLE WHO HAVE COMPLAINED TO YOU ON THE SAME BUT NO ACTIONS ARE TAKEN BY KIA TO REMEDIATE THIS DANGEROUS DEFAULT. PEOPLE HAVE BEEN CHARGED UP TO $900 TO KIA DEALERSHIP TO FIX THEIR SHODDY COST SAVING CHEAP DOOR ONLY TO HAVE THE OTHER DOOR(S) ON THEIR CAR GO OUT WITHIN WEEKS. IN OTHER WORDS, WE SHOULD ALWAYS BE READY FOR THIS MUCH REPORTED SAFETY HAZARD! IT IS GOING TO FLOOD IN HOUSTON TOMORROW...HOPE I AM NOT TRAPPED IN MY CAR DUE TO YOUR NEGLIGENCE. OH AND THERE ARE LOTS OF OTHER ISSUES THAT COULD HAPPEN, UNABLE TO GET MY GRANDCHILDREN OUT OF THE CAR IN A HOUSTON SUMMER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940241January 6, 2017
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE THE HEAD LIGHTS ON MY VEHICLE LONG BEFORE THEY SHOULD HAVE EVER BEEN NEEDED TO. IN FACT I LITERALLY JUST GOT IT BACK FROM DEALER TODAY AFTER THEY DID RECALLS ON THE VEHICLE AND THE DRIVER SIDE IS OUT, WHICH WAS REPLACED BY AUTO ZONE NOT EVEN A MONTH AGO. THE SIDE BLINKER THAT IS NEXT TO THE HEADLIGHT IS ALSO OUT NOW TOO. I'M NOT SURE OF THEY KNOCKED SOMETHING LOOSE, BUT IT WAS WORKING THIS MORNING. HOWEVER, NOW READING THE OTHER COMPLAINTS ABOUT THE HEADLIGHTS BURNING OUT TOO QUICKLY, I'M STARTING TO WONDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939098January 2, 2017
ELECTRICAL SYSTEM
2011 KIA SORRENTO/THE CAR THE LOCK MECHANISM FAILED. THE CAR WILL NOT LOCK WITH THE KEY FOB OR WHEN PUSHING THE LOCKS IN THE DOOR. APPROXIMATE FAILURE WAS 80,000 MILES. TOOK IT TO THE DEALER SAID I WAS OVER MILEAGE FOR THE REPAIR. IT WILL COST ABOUT $800 FOR REPAIR. I AM SEEKING ADVICE TO SEE IF EXTENDED WARRANTY WILL COVER THIS COST. I HAVE ALREADY REPLACED THE FRONT DRIVERS DOOR LATCH, I RECEIVED A LETTER SAYING THE REPAIR ON THE LOCKS WOULD BE DONE BUT APPARENTLY IT DOES NOT COVER THIS PART. 5 YEAR OLD CAR NO LOCKS WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939102January 2, 2017
ENGINE
THE CAR WAS NOT ALWAYS RESPONDING TO ME WHEN I WANTED TO ACCELERATE, I WOULD HEAR THE RPMS GOING UP BUT THE CAR WOULD NOT GO FASTER, THEN A PUFF OF WHITE SMOKE WOULD COME OUT THE TAIL PIPE. THEN ONE DAY, I WAS DRIVING THE CAR AND IT STARTED MAKING A CLANKING NOISE WHEN I WOULD PUSH THE GAS PEDAL. IT SOUNDED LIKE THE NOISE A ROLLER COASTER MAKES WHEN YOU ARE CLANKING UP THE HILL AT THE BEGINNING. TOOK THE CAR TO THE DEALERSHIP AND THEY TOOK THE ENGINE APART TO FIND THE PROBLEM. THE CAR HAS AN ENGINE DEFECT THAT WAS DIAGNOSED BY A KIA DEALER AS A MANUFACTURERS DEFECT. NOW THE CAR IS NOT DRIVABLE AND KIA IS REFUSING TO PAY FOR A NEW ENGINE. KIA NEEDS TO RECALL ALL VEHICLES WITH THESE ENGINES. THEY ARE BUILT BY HYUNDAI AND THEY RECALLED THEIR VEHICLES WITH THE SAME ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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