Kia Sorento Complaints (2017)

808 consumer complaints on file.

#10948107January 28, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS PROBLEM IS IDENTICAL TO NHTSA ID NUMBER 10917569. ON THREE DIFFERENT OCCASIONS THE SMART CRUISE CONTROL/ABS/STABILITY CONTROL WARNING: BASICALLY ALL WARNING LIGHTS LIT ON THE DASHBOARD. CAR HAD LESS THAN 500 MILES, DOING 65MPH ON A CLEAR DAY. STOPPED AND RESTARTED CAR, ALL LIGHT S CLEARED. DEALER FOUND NO CODES STORED. SO FAR IT HAS ONLY HAPPENED WHEN USING THE LDWS. LEAVE IT OFF IT NEVER OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947789January 26, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT PULLED OVER TO THE SHOULDER, AND TURNED OFF AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC BRAKE HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FIVE OTHER TIMES BUT THERE WAS NO REMEDY TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 418.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945678January 17, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO GET THE VEHICLE TO STOP MANUALLY. THE CONTACT STATED THAT THE AUTONOMOUS EMERGENCY BRAKING SYSTEM MALFUNCTIONED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940441January 8, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
1.) DRIVING VEHICLE AT HIGHWAY SPEED. NOTICED PARKING BRAKE LIGHT ON (HAD NOT EXPLICITLY ENGAGED BRAKE). TRIED TO DISENGAGE PARKING BRAKE, AND THE LIGHT STAYED ON. PULLED OVER, PUT CAR IN PARK. TRIED TO DISENGAGE AGAIN, STILL WOULD NOT. TURNED CAR OFF, ON AGAIN, WAS ABLE TO DISENGAGE. 2.) DRIVING CITY ROAD, APP 40MPH, ACCELERATOR PEDDLE BECAME PHYSICALLY STUCK, TOOK FOOT OFF PEDDLE, PEDDLE STAYED IN POSITION AND CAR CONTINUED TO ACCELERATE. TRIED TO GENTLY PUSH PEDDLE, BUT IT WOULD NOT DISENGAGE. TAPPED PEDDLE HARD AND IT CAME LOOSE. THIS HAS OCCURRED TWICE. CAR HAS 15K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917569October 20, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
PROBLEM: INTERMITTENT PROBLEM WITH ADVANCED SMART CRUISE CONTROL AND AUTONOMOUS BRAKING ON A NEW 2017 KIA SORENTO WITH LESS THAN 1100 MILES. WHAT HAPPENED: WHEN USING THE ADVANCED SMART CONTROL FEATURE, THE SMART CRUISE CONTROL WILL SHUT DOWN RANDOMLY. ON FOUR OCCASIONS, WHILE DRIVING WITH SMART CRUISE CONTROL, ON A HIGHWAY ON A CLEAR DAY, MY KIA'S DASHBOARD LIT UP WITH "CHECK SMART CRUISE CONTROL SYSTEM." THESE ADDITIONAL WARNING LIGHTS LIT UP ON THE DASHBOARD: ANTI-LOCK BRAKE WARNING LIGHT, ELECTRONIC BRAKE FORCE DISTRIBUTION SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND ELECTRONIC STABILITY CONTROL INDICATOR LIGHT. THE CRUISE CONTROL WILL NOT WORK AND ALL LIGHTS STAY ON UNTIL THE VEHICLE IS TURNED OFF AND THEN BACK ON. AFTER ONE OCCURRENCE, I TOOK THE VEHICLE TO THE DEALER TO DIAGNOSE THE PROBLEM. AS THIS ONLY HAPPENS RANDOMLY THEY WERE NOT ABLE TO REPLICATE THE PROBLEM. THE VEHICLE WAS ALSO NOT STORING ANY DIAGNOSTIC CODES. AFTER THE 3RD TIME IT WAS IN THE DEALER FOR THE SAME ISSUE THEY SAID A CODE WAS STORED. THEY SAID IT HAD SOMETHING TO DO WITH THE CAMERA MOUNTED ON THE TOP OF THE WINDSHIELD. THE SERVICE TECH DISCONNECTED AND RECONNECTED THE CAMERA WITH THE THOUGHT THAT IT MIGHT BE A LOOSE CONNECTION. THE SAME ISSUE HAPPENED AGAIN AFTER THEY ADJUSTED THE CAMERA. THEY HAVE A NEW CAMERA ON ORDER BUT IT IS NOT IN STOCK ANYWHERE IN THE COUNTRY. THIS IS A SERIOUS SAFETY CONCERN. I CONTACTED KIA MOTORS CONSUMER AFFAIRS SEVERAL TIMES, AND THEY JUST SEND ME BACK TO THE DEALER. PROBLEM IS STILL UNSOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917574October 20, 2016
SERVICE BRAKES
PROBLEM: WHILE DRIVING THE VEHICLE IN VERY SLOW STOP AND GO TRAFFIC THE ELECTRONIC PARKING BRAKE ENGAGED. I WAS UNABLE TO DISENGAGE THE ELECTRONIC PARKING BRAKE BY PRESSING THE BUTTON. TO GET THE CAR TO MOVE FORWARD I HAD TO SHUT THE CAR OFF AND BACK ON. CONCERNED THAT THE ELECTRONIC PARKING BRAKE COULD ENGAGE ON ITS ON AT ANY TIME AND CAUSE AN ACCIDENT. DON'T KNOW IF THIS IS ALSO RELATED TO THE ISSUE WITH THE SMART CRUISE CONTROL. THE SMART CRUISE CONTROL WAS ON, BUT THE DASHBOARD DID NO LIGHT UP AND THE CRUISE CONTROL DID NOT TURN OFF AS IN MY PREVIOUS COMPLAINT. THINK THERE IS A CHANCE THIS IS A SEPARATE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917367October 19, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
PROBLEM: INTERMITTENT PROBLEM WITH ADVANCED SMART CRUISE CONTROL AND AUTONOMOUS BRAKING ON A NEW 2017 KIA SORENTO WITH LESS THAN 500 MILES. WHAT HAPPENED: WHEN USING THE ADVANCED SMART CONTROL FEATURE, AS EXPLAINED TO ME BY THE DEALER, THE MANUAL, AND KIA VIDEOS, THE CAR WILL STOP AUTONOMOUSLY WHEN APPROACHING A CAR AT A STOP LIGHT. MY KIA STOPS AUTONOMOUSLY MOST OF THE TIME, BUT NOT ALL OF THE TIME. ON THREE OCCASIONS, WHILE DRIVING WITH SMART CRUISE CONTROL, ON A STRAIGHT ROAD ON A CLEAR DAY, MY KIA SLOWED DOWN BUT DID NOT STOP, CAUSING ME TO TAKE EMERGENCY EVASIVE ACTION AT THE LAST SECOND. AFTER TWO OCCURRENCES, I CONTACTED THE DEALER AND ASKED TO SIMPLY HAVE THE SYSTEM CHECKED. THE DEALER STATED THAT THEY DO NOT HANDLE SAFETY CONCERNS, AND DIRECTED ME TO CALL KIA, WHICH I DID MORE THAN A MONTH AGO. THE KIA REP TRIED TO TELL ME THAT THE VEHICLE CANNOT STOP WHILE USING ADVANCED SMART CRUISE CONTROL, DESPITE THEIR TV ADS, INSTRUCTIONAL VIDEOS, AND MY OWN EXPERIENCES WHICH SAYS THE CAR DOES INDEED STOP IN THE SMART CRUISE CONTROL MODE. THE KIA REP SAID SOMEONE FROM KIA WOULD FOLLOW-UP, BUT THAT NEVER HAPPENED. SO, AFTER WAITING MORE THAN A MONTH, I AM FILING THIS REPORT TO SEE IF OTHERS ARE EXPERIENCING PROBLEMS WITH THIS CRITICAL SAFETY TECHNOLOGY. OTHERWISE, THE KIA OPERATES NORMALLY AND IS A VERY NICE SUV. I JUST WANT MY SORENTO CHECKED OUT BEFORE AN ACCIDENT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908489September 21, 2016
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY IMPLODED WHILE DRIVING AT SLOW SPEED ON NEIGHBORHOOD STREET. A BRIEF INTERNET SEARCH HAS INDICATED THAT THIS IS NOT AN ISOLATED INCIDENT ON SORENTOS AND HAS HAPPENED TO NUMEROUS OTHERS. THIS VEHICLE IS ONLY 2 MONTHS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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