Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11057204December 28, 2017
UNKNOWN OR OTHER
ASSIST EMERGENCY BRAKING/FORWARD COLLISION SYSTEM DOES NOT WORK TO IDENTIFY, WARN OF POTENTIAL IMPACT, AND DOES NOT APPLY EMERGENCY BRAKING FOR ANOTHER VEHICLE OR PEDESTRIAN AT ANY SPEED AS DESCRIBED IN 2017 KIA SORENTO MANUAL. THE VEHICLE DOES NOT DISPLAY ANY WARNING THAT THE SYSTEM IS NOT IN OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056570December 26, 2017
POWER TRAIN
VEHICLE WAS PARKED, AND RUNNING, ON SLOPED DRIVEWAY. MY WIFE, WHO HAD EXITED THE CAR, RETURNED TO TURN THE CAR OFF. SHE OPENED THE DOOR AND TURNED THE CAR OFF. THE CAR THEN BEGAN ROLLING DOWN THE DRIVEWAY. THE CAR DOOR WAS STILL OPEN AND MY WIFE ENDED UP RUNNING BACKWARDS WITH THE CAR, WHICH WENT INTO A STREET AND HIT A CURB. THE DOOR HIT MY MY WIFE IN THE HEAD CAUSING HER TO FALL. SHE SUSTAINED ROAD RASH ABRASIONS ON HER HIP AND SHOULDER. SHE HAS NO RECOLLECTION OF THE INCIDENT. SHE SPENT A NIGHT IN THE HOSPITAL AND HAD TO UNDERGO A CT SCAN, BRAIN MRI, EEG AND HIP XRAY. ALL THOSE TURNED OUT NEGATIVE. THE DIAGNOSIS FROM THE DOCTOR WAS TRANSIENT GLOBAL AMNESIA.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11056611December 26, 2017
VEHICLE SPEED CONTROL
AS I WAS MAKING A RIGHT HAND TURN ON TO A BUSY HIGHWAY, MY GAS PEDDLE STOPPED WORKING AND I WAS STUCK IN THE MIDDLE OF THE ROAD WITH ON COMING TRAFFIC. MY CAR WAS TAKEN TO KIA AND HAD A WIRE REPLACED THAT CONNECTED TO THE COMPUTER. A FEW DAYS LATER AS I WAS ON THE INTERSTATE MY CAR WAS TRYING TO DRIVE ITSELF. MY CAR WAS TRYING TO EXCEL FASTER THAN I WANTED IT TO GO. I WAS BEHIND A TRACKER TRAILER AND I WAS SCARED I WAS GOING TO HIT IT. MY CAR IS NOW AT KIA SERVICE. THEY WERE GOING TO REPLACE THE FULL THROTTLE BODY BUT THEN RECEIVED NOTICE TO PUT A HALT ON THAT BECAUSE OF ANOTHER ISSUE. I DO NOT FEEL SAFE PUTTING MY CHILDREN BACK IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048772November 27, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE GONE OUT ON TWO SEPARATE OCCASIONS, WHILE OPERATING THE VEHICLE AT NIGHT WITH THE HEADLIGHT CONTROL IN THE AUTO MODE. THE HEADLIGHTS COMPLETELY SHUTDOWN FOR APPROXIMATELY 2 TO 3 SECONDS DURING THIS ISSUE AND AUTOMATICALLY CAME BACK ON. BOTH TIMES THIS OCCURRED AT HIGHWAY SPEEDS WITH NO OTHER LIGHT SOURCE IN THE AREA. THE VEHICLE HAS BEEN CHECKED BY THE LOCAL KIA DEALER. THE ISSUE COULD NOT BE DUPLICATED BY THE SERVICE DEPARTMENT AND NO TROUBLE CODES WERE FOUND. WE HAVE BEEN INSTRUCTED TO ONLY OPERATE THE VEHICLE WITH THE HEADLIGHTS IN THE MANUAL MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044636November 8, 2017
UNKNOWN OR OTHER
OUR SUNROOF EXPLODED WHILE DRIVING SOUTH ON US I-5 JUST NORTH OF EVERETT, WA. THE GLASS BLEW UPWARD OUT OF THE CAR & GLASS SHARDS FLEW ON US AND OUR DOG. WE CLOSED THE FABRIC ROOF COVER SO THE GLASS WOULDN'T FALL ON US. KIA TACOMA SAID IT WAS NOT COVERED BY WARRENTEE. THEY REPLACED THE SUNROOF SO WE COULD CONTINUE OUR TRIP TO ARIZONA. THE COST WAS $944 US. WE CONTACTED KIA CANADA WHO HAVE OPENED A CLAIM BUT WE DON'T KNOW IF WE WILL BE REIMBURSED. THIS PROBLEM HAS EXISTED FOR SEVERAL YEARS. I HOPE PEOPLE WILL REPORT IT TO YOU SO THAT YOU CAN INSIST ON A BETTER QUALITY FOR SAFE SUNROOFS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043107November 3, 2017
UNKNOWN OR OTHER
MY VIN IS COMING UP AS INVALID WHEN I SEARCH FOR RECALLS. [XXX] IS WHAT IS ON MY REGISTRATION AND ON THE DASH. ATTACHED IS A PICTURE OF THE DASH VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041007October 30, 2017
UNKNOWN OR OTHER
DIFFICULTY ACCELERATING IN CONGESTED STOP-AND-GO TRAFFIC AND/OR WHEN PULLING OUT FROM A STOP SIGN OR TRAFFIC LIGHT. IT'S AS IF THE CAR DOES NOT GET ANY GAS, AND THEN IT LUNGES FORWARD. WE WERE ON A FOUR-WEEK CROSS-COUNTRY TRIP AND FELT VERY UNSAFE. FOUR DEALERSHIPS HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM OR DIAGNOSE OR REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039263October 24, 2017
SEAT BELTS
LR SEAT BELT BAYONET FAILED TO RETURN TO FLAT, WHEN PASSENGER ENTERED CAR, DURING TURNING AND TWISTING GETTING IN, HEAD STRUCK BAYONET CAUSING CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11034620October 19, 2017
UNKNOWN OR OTHER
THE AC LEAKS ONTO THE FLOOR AFTER AN HOUR OF HIGHWAY DRIVING. I WOULD NOT NOTICE IF I DID NOT HAVE RUBBER FLOORMATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034181October 17, 2017
ENGINE, POWER TRAIN, SUSPENSION
THIS KIA SORENTO MAKES A VERY HIGH OVER-REVVING NOISE WHILE DRIVING UP THE STREET. THE KIA OFTEN SEEMS TO TRY TO FIND THE GEAR IT NEEDS TO BE IN WHILE DRIVING AND MAKES A LOUD ENGINE NOISE WHEN GOING UP HILL OR DRIVING MORE THAN 20 MPH. THIS KIA ALSO MAKES A INTERNAL CLICKING NOISE WHEN MAKING RIGHT TURNS, WHICH IS OFTEN WORSE WHEN TURNING ON AN INCLINE. THE ENGINE HAS A LOUD RATTLE NOISE WHEN STARTED AND THE CAR IS OFTEN HARD TO START, MEANING WHEN I TURN THE IGNITION KEY, THE CAR MAY START 50 PERCENT OF THE TIME ON THE FIRST START.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033119October 12, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS PARKED OUTSIDE OF AN AUTO BODY SHOP OVER THE WEEKEND, THE CENTER CONSOLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE MELTED CENTER CONSOLE AND BURNT DRIVER SIDE SEAT WERE DISCOVERED BY AN AUTO BODY TECHNICIAN. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE CAUSE OF THE FIRE. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY WAS TO CONTACT THE MANUFACTURER FOR AN INSPECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *LN CONSUMER STATED WIRING FAILURES WITH WINDOW, TRUNK AND CONSOLE. UPDATED 8/22/18*JB THE CONSUMER STATED THE VEHICLE WAS DEEMED A TOTAL LOSS. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015780August 16, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS DO NOT SHINE FAR ENOUGH FOR SAFE STOPPING IN AN EMERGENCY. DEER RAN ON TO ROAD AND ALMOST HIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010576July 25, 2017
UNKNOWN OR OTHER
SIDE LANE WARNING SYSTEM DETECTS A VEHICLE WHEN THERE IS NO VEHICLE THERE. APPLE CARPLAY SYSTEM CAUSES AN EXTREME ECHO ON REMOTE PHONE, THEREFORE HANDS FREE CAR PHONE IS NOT POSSIBLE. IT IS DANGEROUS TO HAVE TO DISCONNECT THE PHONE FROM THE USB CORD AND CALL PEOPLE MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003183July 5, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
AFTER 650 MILES: MERGING ONTO A HIGHWAY: ENGINE RATTLED. ENGINE DIED. WE COASTED TO THE SHOULDER. WE STOPPED. I PUT THE VEHICLE IN PARK. SMOKE WAS COMING FROM UNDER THE HOOD. LOOKING UNDERNEATH, WE SAW THE CAR WAS ON FIRE. INITIALLY THE FIRE WAS UNDER THE ENGINE. WE GOT AWAY FROM THE CAR AND CALLED 911. THE FIRE DEPARTMENT CAME AND PUT IT OUT. BY THIS POINT IT BURNED THE FRONT 2/3 OF THE CAR. THE CAR GOT TOWED TO AN AUTOMOTIVE TOWING PLACE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11001726June 27, 2017
VEHICLE SPEED CONTROL
CRUSE CONTROL SET AT 70 AND WHILE DESCENDING WILL DROP TO 3500RPM AND THEN SUDDENTLY DROP 5000RPM. TOOK TO THE DEALER AND THEY COULD NOT FIND A CAUSE OR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991253May 23, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE COLLISION WARNING AND AUTONOMOUS EMERGENCY BRAKING SYSTEMS ON THIS VEHICLE ARE TOTALLY INOPERATIVE AND HAVE BEEN SINCE VEHICLE DELIVERY. VEHICLE NOW HAS ABOUT 1800 MILES ON IT. IT HAS BEEN TO TWO DEALERS FOR REPAIR AND BOTH SAY THEIR TESTS DO NOT INDICATE ANY FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969106March 28, 2017
SEAT BELTS, SEATS
WHEN YOUR IN THE PASSER SEAT AND THE SEATBELT NOT HOOK UP IT DOESN'T ALARM TO LET YOU KNOW YOUR SEATBELT NOT FASTEN. ALL THERE OTHER VEHICLES DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955039February 16, 2017
AIR BAGS
MY PASSENGER SIDE AIR BAG WILL NOT BECOME ACTIVE IF I USE MY AIR CUSHION.I NEED TO BE ABLE TO ACTIVATE THE AIR BAG.KIA TELLS ME TO BAD .I NEED TO USE A CUSHION FOR MEDICAL REASONS.I WANT THE AIR BAG TO BE ACTIVE .I PAID FOR THIS FEATURE.KIA SAID I CAN'T USE A CUSHION. I FEEL THE AIR BAG SHOULD BE ACTIVE ALL OF THE TIME REGARDLESS PLEASE REQUIRE THEM TO PUT SWITCH ON THIS FEATURE TO ACTIVATE THE AIR BAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948851February 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 52 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPMS MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948873February 1, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
15-DEC-2016: TRAVELING APPROX. 50 MPH DURING HEAVY TRAFFIC IN MARIETTA, GA, THE VEHICLE HAD A COMPLETE LOSS OF POWER THEREFORE PREVENTING THE OPERATOR OF SAID MOTOR VEHICLE TO HAVE COMPLETE LOSS OF CONTROL OF THE VEHICLE, (MYSELF) THUS, ILLUSTRATING A SERIOUS SAFETY DEFECT. THIS ISSUE COULD HAVE RESULTED IN SERIOUS INJURY, THE LOSS OF LIFE OF MYSELF OR OTHER MOTORIST, AND OR A CATASTROPHIC EVENT TO PROPERTY AND INFRASTRUCTURE. THE ENGINE LIGHT DID COME ON DURING THIS INCIDENT AND EVER SINCE I HAVE BEEN EXTREMELY FEARFUL TO OPERATE MY VEHICLE EVER SINCE. 2. 22-DEC-2016: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. I WAS PARKED AND THE RPMS ACCELERATED FOR NO REASON. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 3. 05-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE WANTED TO ACCELERATE WHILE PARKED. VEHICLE JERKED WHEN SHIFTING INTO PARK OR DRIVE. VEHICLE ACCELERATED WITHOUT APPLYING ANY THROTTLE. ACCELERATED VERY FAST HAD TO HOLD BRAKES WITH SIGNIFICANT FORCE TO PREVENT FROM ACCELERATING. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 4. 16-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE SEEMS TO SKIP A GEAR WHEN STOPPED AND TRYING TO ACCELERATE. 5. FRONT OF VEHICLE SHOOK AND HAS PROBLEMS ACCELERATING COMING FROM A COMPLETE STOP OR UP A HILL. FEELS LIKE IT MISSES A TRANSMISSION GEAR WHEN TRYING TO ACCELERATE. 0-10 MPH OK BUT 10-35 YOU HAVE TO PRESS ACCELERATOR SIGNIFICANTLY, THEN OVER SPEEDS. 3 DIFFERENT KIA DEALERSHIPS INCLUDING 5 INCIDENTS HAVE TAKEN PLACE AND AND EACH HAVE FAILED TO IDENTIFY THE PROBLEM OR MAKE REPAIRS. KIA CORPORATE TOLD THE LAST DEALERSHIP TO PARK VEHICLE AND NOT MAKE AN ATTEMPT TO REPAIR. VEHICLE HAS BEEN INOPERABLE FOR 31 DAY TOTAL IN KIA'S CUSTODY (SERVICE REPAIR CENTER). LEMON LAW PROCEEDINGS PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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