Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11180081February 14, 2019
UNKNOWN OR OTHER
I'M WORRIED ABOUT THIS MODEL OF CAR BECAUSE ARE BURNING, IN MY CAR I HAD BEING EXPERIENCING SOME SMELL LIKE SOMETHING IS HEATING OR BURNING WHEN I ACCELERATE IN PASSING GEAR MODE THEN I FEEL LIKE A BAD SMELL INSIDE THE CAR THEN IT DISAPPEAR, THE THING IS THAT I'VE BEING SEEING SOME ISSUES ABOUT THIS MODEL THAT THEY START WITH SPONTANEOUS COMBUSTION ON THE ROAD. CAN YOU PLEASE VERIFY IF MY CAR DOESN'T HAD AN ELECTRICAL PART REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174832February 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I AM A LITTLE PERPLEXED WITH YOUR JUDGEMENT CALL KIA...I OWN A 2014 KIA SORENTO THAT'S AS APART OF YOUR ENGINE RECALL...THE CAR 'PASSED' THE TESTS RAN ON IT TO DETERMINE IF A NEW ENGINE WAS NEEDED, ONLY TO HAVE THE ENGINE COMPLETELY CEASE GOING 50MPH ON A MAJOR HIGHWAY IN VIRGINIA...I RECEIVED A CALL TODAY ABOUT AN OPEN RECALL ON A FUEL PUMP ISSUE POTENTIALLY CAUSING FIRE...WHILE I WAS AWARE OF THIS SITUATION DUE TO THE NATIONAL NEWS THE ISSUE HAS RECEIVED I WAS NOT PREPARED FOR THE SUPPOSED RESOLUTION TO THIS ISSUE...I WAS TOLD THAT I NEEDED TO BRING THE VEHICLE IN FOR INSPECTION TO DETERMINE 'IF THEY' THOUGHT THE FUEL PUMP NEEDED TO BE REPLACED...SO, LET ME GET THIS STRAIGHT YOU WANT ME TO YET AGAIN TRUST PEOPLE THAT TOLD ME MY ENGINE WAS COMPLETELY FINE WHEN IT WASN'T TO NOW TELL ME I DON'T NEED A NEW FUEL PUMP BUT POTENTIALLY CATCH FIRE ??? SOMETHING IS SERIOUSLY WRONG WITH THIS SITUATION ! THE FACT THAT YOU ARE WILLING TO PUT PEOPLES SAFETY AT JEOPARDY IS DISHEARTENING...I HAVE ZERO TRUST THAT IF I AM TOLD THE FUEL PUMP DOESN'T NEED TO BE REPLACED THAT I AM SAFE...YOU NEED A BETTER RESOLUTION AND YOU NEED ONE FAST....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172982January 29, 2019
ENGINE, VEHICLE SPEED CONTROL
MY SORENTO FEELS LIKE IT'S GOING TO STALL, ESPECIALLY WHEN ACCELERATING. IT'S ALSO BURNING OIL AT AN ALARMING RATE. THE OIL LAMP FLICKERED ONCE WHILE DRIVING ON THE HIGHWAY. THERE IS NO OBVIOUS OIL LEAK. I TOOK IT TO THE DEALERSHIP AND THEY SAID IT NEEDS A NEW ENGINE IT THAT IT ISN'T COVERED UNDER THE 17V224 RECALL. I'M AFRAID THAT THE ENGINE IS FAILING AND THAT IT IS KIA'S RESPONSIBILITY, BUT THEY ARE IGNORING THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172693January 29, 2019
AIR BAGS, EXTERIOR LIGHTING
TENSIONER BELT FOR AIR BAG RANDOMLY WENT OUT. ALSO BREAK LIGHTS CONSTANTLY STAYING ON. T GT EY COULDN'T FIGURE OUT WHY AT DEALERSHIP. VEHICLE WAS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172446January 28, 2019
ENGINE
THERE IS A CONSTANT BURNING WIRE/ELECTRICAL SMELL THAT GETS WORSE AFTER IT'S SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172676January 28, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
EVER SINCE WE TOOK OUR KIA FOR THE RECALL SERVICE AND THEY "FIXED IT" TURNS OUT THE MADE IT WORSE AND NOW THE ENGINE MAKES A LOUD RATTLING SOUND, THE BREAKS WHICH ARE NEW HAVE HORRIBLE PERFORMANCE AND THE ELECTRICAL ISSUES WE ARE HAVING WITH THE ODOMETER AND THE TRANSMISSION SENSORS DUE TO THE RECALL AS WELL BUT THE LOCAL KIA DEALERSHIP THAT "FIXED IT" WILL NOT TAKE A LOOK AT WHAT THEY BROK WITHOUT US HAVING TO PAY THEM FOR IT WE HAVE HAD NO ACCIDENTS AND IT GETS MAINTENANCE DONE ON TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171779January 24, 2019
STRUCTURE:BODY
PAINT COMING OFF A BRAND NEW CAR. I AM ORIGINAL OWNER AT ONLY 39,000 MILES PAINT STARTED COMING OFF MY CAR. I ALWAYS PURCHASED NEW VEHICLES NEVER HAD THIS PROBLEM. I WAS TOLD THE PAINT IS ONLY COVERED TO 36,000 MILES. NOT LIKE THE SONG THEY SING WHEN SELLING YOU THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170778January 18, 2019
UNKNOWN OR OTHER
I WAS IN MY CAR AROUND 5:45 AM ON DEC. 23,2018, IN THE DRIVEWAY OF OUR PLACE IN THE COUNTRY (400 0AKWOOD DRIVE HUNTSVILLE TX 77320) THE CAR WAS RUNNING AND IN PARK. I WAS CHECKING MESSAGES AND EMAILS FOR MAYBE 7 TO 10 MINUTES WHEN A FLASH OF LIGHT MADE ME LOOK UP. THATS WHEN I SEEN FLAMES COMING FROM THE FRONT OF THE CAR. I TURNED THE ENGINE OFF AND TRYED TO LEAVE THE CAR BUT THE DOOR DIDN'T OPEN. IT WAS LOCKED AND THE ELECTRIC DOOR UNLOCK BUTTON WAS NO LONGER WORKING. I PULLED ON THE MANUEL UNLOCK AND WAS ABLE TO GET OUT OF CAR. MY NEIGHBOR WAS OUT SIDE COMING TO HELP BUT I ASKED HIM TO CALL FIRE DEPT. HE INFORMED ME THAT WAS ALREADY DONE. I RAN A GOT MY GARDEN HOSE AND POURED WATER ON THE FIRE BUT FIRE WAS WAY TO BIG AND HOT FOR A GARDEN HOSE SO I SPRAYED THE GRASS AROUND THE CAR AND PUT OUT THE FIRES THAT STARED WHEN PARTS OF THE HOT CAR EXPLODED AND LANDED AWAY FROM THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170614January 17, 2019
ENGINE
WHILE DRIVING DOWN I75 ACROSSING THE ZILWAUKEE BRIDGE TWO GUYS IN A PICKUP, LATER I CALL MY ANGELS, TRIED TO GET ME TO PULL OVER. NATURALLY MY INSTINCT WAS NO. WHEN I WOULDN'T, THE DRIVER STARTED INCHING OVER TOWARDS MY CAR TO MAKE ME STOP. I PUSHED ON THE BRAKES AND THERE WAS NOTHING TO PUSH. WHEN I FINALLY STOPPED ONE GUY JUMPED OUT .. PULLED OPEN MY DOOR AND TOLD ME MY CAR WAS ON FIRE, PULLING ME OUT. BY THE TIME WE RAN TOWARDS THEIR PICKUP, THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I WAS LUCKY THEY WERE THERE OR I WOULDN'T BE HERE TO WRITE THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170422January 16, 2019
ENGINE
MY KIA SORRENTO V6 MOTOR IS GOING OUT IT'S BEEN PARKED SENCE MAY OF 2018. THE LOWER ROD BEARS ARE GOING OUT. CONTACTED KIA AND RECALL IS ONLY ON 4 CYLINDERS AND STATED THAT NO OTHER COMPLAINTS ON V6. IT'S JUST UNREAL THAT 174,000 MILES AND EGINE GOING OUT FOR SAME THING THAT THE RECALL WAS FOR. WE DROVE TO THE STORE AND I HEAD A NOICE THAT'S WHEN I WENT HOME AND CHECK IT OUT HAD IT LOOKED AT BY COUPLE MECHANICS AND TOLD ME TO PARK IT IT WAS ROD BEARINGS SENT VIDEO TO KIA DEALER AND THEY CONFIRMED WHAT I WAS ALREADY TOLD MOTOR SHOT. COST TOO MUCH FOR ME TO REPLACE MOTOR SO IT'S JUST SITTING THERE PAYING ON A CAR I CANT DO ANYTHING WITH. THE COST FOR REPLACEMENT IS 7500 TO 8500 THAT'S NOT IN MY BUDGET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170241January 15, 2019
UNKNOWN OR OTHER
ON JANUARY 6 2019 OUR PANORAMIC SUN ROOF SUDDENLY SHATTERED ON OUR 2014 KIA SORENTO. THIS HAPPENED WHILE TRAVELING AT HIGHWAY SPEED ON INTERSTATE 20 IN ALABAMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166661January 12, 2019
ENGINE
HESITATES UPON ACCELERATION. ENGINE STALLS AND CUTS OFF WHILE DRIVING ON HIGHWAY. LACK OF POWER. KNOCKING NOISE FROM ENGINE. I MADE REPEATED CONTACT WITH MANAHAWKIN KIA AND KIA MOTORS AMERICA, INC., CASE NO. 12960528 WITH NO RESULTS. AT RISK FOR DEATH AND SERIOUS INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165955January 9, 2019
ENGINE, UNKNOWN OR OTHER
HELLO I BOUGHT THIS CAR LAST YEAR AGO I HAVE AN ISSUE WITH THE MOTOR , YOU NEED TO FILL 2 LITERS ON A WEEK I NEED TO KNOW WHAT'S GOING ON REGARD IS NOT NORMAL 2 BY 4 LITER EQUAL 8 IN A MONTH IS TOO MUCH PLEASE GIVE ME MORE DENTAL ABOUT IT THANK YOU SO MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165687January 3, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ACCELERATION. WHEN I ACCELERATE IT HESITATES TO PICK UP. VERY DANGEROUS AS I WAS TRYING TO MERGE INTO THE HIGHWAY OR MERGE INTO A DIFFERENT LANE IT DID NOT ACCELERATE QUICKLY ENOUGH AND THE VEHICLES IN THAT LANE HAD TO BRAKE HARD AS I ENTERED THAT LANE ALMOST REAR ENDING MY VEHICLE. EVEN IF I PRESS THE GAS PEDAL HARD IT DOES THE SAME THING, IT HESITATES BEFORE SPEEDING UP. ANOTHER ISSUE IS THE DOOR LOCK BUTTON FROM BOTH DRIVER AND PASSENGER SIDES WORK SOMETIMES AND DOESN'T WORK SOMETIMES. EVEN WHEN I'M DRIVING THE DOORS WOULD NOT LOCK WITH THE AUTO DOOR LOCK FEATURE ON WHEN VEHICLE GETS IN MOTION. I HAVE TO MANUALLY PUSH THE LOCK BUTTON FOR EACH DOOR AND WHEN I MANUALLY LOCK THE DOORS THAT IS WHEN THE DOOR LOCK/UNLOCK BUTTONS WILL WORK PROPERLY. HAD CHILDREN IN THE BACK SEAT AND WHILE I TRIED TO LOCK THE DOOR IT WOULD NOT LOCK. HAD TO PULL THE VEHICLE OVER TO HAND LOCK EACH DOOR. BUT VERY DANGEROUS EITHER WAY BECAUSE I CAN'T CONTROL WHAT KIDS WILL DO IN THE BACK IN MIDDLE OF THE HIGHWAY AND IF I TRY TO LOCK THE DOOR I WON'T BE ABLE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164332January 1, 2019
ENGINE, UNKNOWN OR OTHER
WHILE SITTING IN OUR 2014 KIA SORENTO LX AWD, 2.4L 4CYCLIDER GDI; THE CAR WAS IDLING IN OUR DRIVEWAY WHEN HE NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE CAR. HE WAS BEARLY ABLE TO GET OUT OF THE CAR BEFORE IT WAS TOTALLY ENGULFED IN FLAMES AND CONSEQUENTLY BURNED TILL THERE WAS NOTHING LEFT BUT THE FRAME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11163664December 27, 2018
UNKNOWN OR OTHER
CAR STOPPED OPERATING WHILE DRIVING DOWN INTERSTATE, AND WON'T RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162911December 21, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
SIMPLE, JUST LIKE EVERYONE ELSE HERE THAT COMPLAINED ABOUT LOSS OF POWER. BUT I HAD A DIAGNOSIS BOTH BY AUTOZONE AND THE KIA DEALER. THE DIAGNOSIS IS: ERROR CODE P0717 TURBINE INPUT SHAFT SPEED SENSOR AND WIRING HARNESS FAULTY DUE TO CORROSION FROM MOISTURE GETTING IN FROM NOT HAVING ADEQUATE SEALING OR POOR QUALITY OF RUBBER SEAL. PULLING OUT OF STORES OR MY DRIVEWAY BECAME VERY DAMAGES AS YOU COULD IMAGINE AND I FEEL THE MANUFACTURER SHOULD ADDRESS ANY AND ALL LOSS OF POWER ISSUE CAUSE IT CAN RESULT IN SERIOUS INJURY OR DEATH! I HOPE YOU AGREE AND TAKE ACTION TO HELP US ALL OUT PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162618December 20, 2018
ENGINE, SUSPENSION
I HAVE A 2014 KIA SORENTO SXL 3.3 LTR V6 WITH 119, 952 MILES ON IT. ON 11/26/2018 AFTER PULLING IN THE DRIVE WAY AND EXISTING THE CAR I SMELLED WHAT I BELIEVED TO BE AN ANTIFREEZE SMELL.MY CAR DID NOT HAVE ANY WARNING INDICATORS ON AND MY TEMPERTURE GAUGE WAS NORMAL. I TOOK MY CAR TO DOBBS ON 11/27/2018, PAID $30.95 AND TOLD IT WAS LEAKING HEAD GASKETS WHICH COST $4500-$5000 TO REPAIR. I DECIDED TO CALL KIA CONSUMER AFFAIRS AND HAD MY CAR TOWED TO A KIA DEALERSHIP FOR DIAGNOSTICS AND THEY DECIDED I NEEDED A MOTOR, THE COST WOULD BE $7600. I THEN CALLED CONSUMER AFFAIRS BACK AND WAS TOLD BY THE AGENT SHE WOULD SUBMIT A REQUEST FOR A GOODWILL REPAIR. KIA AGREED TO REPLACE MY MOTOR AS THE TECHNICIAN DIAGNOSED, BUT I AM RESPONSIBLE FOR LABOR AT $140/HOUR FOR 21.4 HOURS. I REALLY APPRECIATE KIA REPLACING THE MOTOR, OBVIOUSLY DUE TO SOME TYPE OF DEFECT.WONDERING IF THERE WILL SOON BE A RECALL ON IT. I'VE HAD 2 STEERING COLUMNS INSTALLED, ALTERNATOR, LOWER OIL PAN AND STILL A POPPING NOISE. I WAS TOLD ON THE 4TH TIME OF COMPLAINING TO DEALER SERVICES, THEY TIGHTEN AN AXLE NUT. WELL THE NUT MUST BE LOOSE AGAIN BECAUSE THE POPPING IS BACK. COULD THIS BE A PROBLEM WITH THE AXLE WHICH HAS BEEN RECALLED ON OTHER MODELS?SHOULD MY MOTOR ALSO HAVE BEEN A PART OF THE MOTORS MOST RECENTLY RECALLED. COULD MY STRUT HAVE STARTED LEAKING DUE TO AN ADEQUATE AMOUNT OF CORROSION SUBSTANCE NOT BEING APPLIED ? I REPLACIND MY STRUTS,ROTORS, BREAKS AND 4 NEW TIRES. I LOVE MY CAR, THIS IS MY SECOND KIA.I AM GREATFUL, BUT A LITTLE DISAPPOINTED ABOUT PAYING $3000. MY 2 MONTH OLD DAUGHTER PASSED AWAY IN HER SLEEP ON MARCH 15. 2017 AND LEFT ME WITH THE STRESS OF LOSING HER, FUNERAL COST AND NOW THIS. I AM A SINGLE MOTHER; THEREFORE MONEY IS TIGHT. CARS SIMILAR TO MINE HAVE CAUGHT ON FIRE DUE TO FAULTY MOTORS AND THAT IS REALLY A SCARY THOUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161189December 13, 2018
AIR BAGS
TAKATA RECALL ON 12/6/18 I WAS TRAVELING AT APPROXIMATELY 40-45 MILES PER HOUR WHEN I REAR ENDED A STOPPED OR SLOW MOVING VEHICLE ON THE EXPRESSWAY. MY CAR WAS HEAVILY DAMAGED BUT THE AIRBAGS DID NOT DEPLOY. I AM CONCERNED ABOUT THIS ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11157111December 9, 2018
ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE STALLS IN MOTION. SPEED IS INCONSEQUENTIAL. WHETHER I'M ON A CITY ROAD OR EXPRESSWAY, THE CHECK ENGINE LIGHT FLICKERS, AND THE ENGINE STALLS. IT'S VERY DANGEROUS ON THE EXPRESSWAY. I HAVE TO COAST IN FRONT OF OTHER SPEEDING CARE TO THE SHOULDER. AFTER A COUPLE OF MINUTES, THE VEHICLE WILL START AGAIN AND THE CHECK ENGINE LIGHT TURNS OFF AGAIN. THE SITUATION REPEATS ITSELF. CHECK ENGINE CODE REFLECTS FAULTY MAP SENSOR. IT'S BEEN REPLACED TWICE. I CONTINUE PAYING FOR DIAGNOSES, BUT THE ANSWER IS THE SAME. MAP SENSOR, OR WE DON'T KNOW. IT CONTINUES TO BE A SAFETY ISSUE. NOW THE AIR BAG LIGHT IS ILLUMINATED, AND I DON'T KNOW IF IT'S RELATED OR AN AIRBAG ISSUE, AND I CAN'T CONTINUE PAYING FOR THE KIA DEALER, OR CERTIFIED REPAIR SHOPS TO CHARGE ME ONLY TO SAY "I'M NOT SURE." THE BUTTONS ON MY STEERING WHEEL ARE NO LONGER WORKING CONSISTENTLY. SOMETIMES THEY DO, SOMETIMES THEY DON'T. IT'S RANDOM. ONE REPAIR FACILITY SAID THEY CAN REPLACE MY MAIN COMPUTER FOR ABOUT $2000, BUT THEY CAN'T GUARANTEE IT WILL RESOLVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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