Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11139745October 11, 2018
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138993October 8, 2018
ENGINE
VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132008September 27, 2018
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130223September 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124354September 4, 2018
ENGINE
THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114948July 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115026July 31, 2018
ENGINE, UNKNOWN OR OTHER
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110962July 12, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF. THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE "AUTOMATIC" POSITION. THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103569June 23, 2018
ELECTRICAL SYSTEM
TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101439June 12, 2018
SERVICE BRAKES
ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11090815April 28, 2018
ENGINE
WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089020April 19, 2018
UNKNOWN OR OTHER
WHILE DRIVING(60MPH) ON I10 WEST BOUND IN NEW ORLEANS, LA AT AROUND 7:45PM ON APRIL 18TH, 2018 THE SUNROOF OF MY 2017 KIA SORENTO EXPLODED. IT WAS A CLEAR EVENING AND ONLY A FEW CARS AROUND ME ON THE HIGHWAY. TOOK CAR TO DEALERSHIP AND WAS TOLD BY THE SERVICES PARTS ASSOCIATE "IT WAS ROCK" AS IF HE WAS TRAINED TO AUTOMATICALLY SAY THAT WITHOUT EVEN LOOKING AT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083517April 5, 2018
UNKNOWN OR OTHER
VEHICLES RANDOMLY DOES NOT WANT ACCELERATE. SEEM MOST OFTEN ON TURNS IN TO ON COMING TRAFFIC BUT NOT ALWAYS. SOME TIME'S IT IT WILL DO IT JUST GOING FORWARD. I HAVE ALMOST BE CREAMED TWICE BECAUSE OF THIS. TOOK IT TO DEALER. THE SAID THEY COULD NOT FIND ANYTHING WRONG. THIS HAS ALSO HAPPEN TO FIANCEE. THIS DANGEROUS AND UNACCEPTABLE.AND SO WHERE DO I GO FROM HERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080096March 19, 2018
VEHICLE SPEED CONTROL
THE VEHICLE DID NOT FUNCTION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 60 MPH. THE ENGINE RPM'S DROPPPED FROM 4,000 TO 1,000 AND THE ACCELERATOR AND TRANSMISSION WAS NOT RESPONDING. THE VEHICLE TOOK MULTIPLE ATTEMPTS TO BE OPERATED NORMALLY. THE DEALER COULD NOT REPLICATE THE CONDITION UPON A TEST DRIVE BY THEIR TECNICIAN. THIS FAILURE RECURRED ON SEVERAL OCCASIONS. NOTE: ACCORDING TO THE NHTSA, THIS IS THE EXACT SAME THING THAT HAS HAPPENED AND BEEN REPORTED BY OWNERS OF KIA OPTIMAS. THE DEALER ORDERED A HOSE ASSEMBLY AIR INTAKE PART TO BE INSTALLED UPON ARRIVAL UNDER SA303 PROCEDURE BUT DENIES IT HAS ANYTHING TO DO WITH THE ACCELERATION PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080299March 19, 2018
STEERING
A FEW MONTHS AFTER PURCHASING THE 2017 KIA SORENTO WE BEGAN NOTICING STEERING ISSUES. IT DOESN'T HAPPEN ALL THE TIME BUT APPEARS TO HAPPEN AFTER THE CAR WARMS UP. YOU MUST CONSTANTLY ADJUST THE STEERING TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO THE LEFT AND WHEN YOU TRY TO CORRECT, THE CAR FIGHTS YOU. ALL OF THE SUDDEN, THE STEERING RELEASES AND THEN THE CAR DRIFTS RIGHT AND THE STEERING FIGHTS YOU TRYING TO ADJUST LEFT. IT MAKES IT VERY DIFFICULT TO KEEP THE VEHICLE DRIVING STRAIGHT EVEN ON STRAIGHT, FLAT ROADS. I STATED BELOW THAT IT HAPPENED ON MARCH 6, 2017. THAT WAS THE FIRST DATE THE CAR WAS TAKEN TO THE DEALER FOR SERVICE BUT THE ISSUE HAS BEEN ONGOING SINCE BEFORE THAT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075088February 26, 2018
EXTERIOR LIGHTING
WHILE ON AUTO, HEADLIGHTS TURNED OFF WHEN THEY SHOULD NOT HAVE. TWO TIMES DURING DUSK/TWILIGHT, AND ONCE DURING THE NIGHT WITHIN A THREE WEEK PERIOD. THE TIME IT HAPPENED AT NIGHT, AND THE ONE TIME DURING TWILIGHT WAS ON AN UNLIT RURAL ROAD . THE OCCURRENCE DURING DUSK WAS AT A LIGHTED RURAL INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066534February 1, 2018
STEERING
WHILE DRIVING THE CAR ON ANY ROAD (CITY OR HIGHWAY) IT WANTS TO DRIFT TO THE SIDE AND WHEN YOU GO TO CORRECT THE STEERING IT FEELS STICKY, FOR LACK OF BETTER WORDS, AND THERE IS A DELAY IN THE RESPONSE. SO I END UP OVER CORRECTING, AND I'M ALL OVER THE ROAD. THIS CAR IS SO UNSAFE AS IT IS RIGHT NOW. I'VE TAKEN MY CAR INTO THE DEALERSHIP TWICE, CALLED CONSUMER ADVISORS FOR KIA, HAS A TECH GO FOR A TEST DRIVE, AND SPOKE TO THE SERVICE MANAGER. WHILE THEY CAN VERIFY THERE'S AN ISSUE, THEY CAN'T DO ANYTHING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064925January 25, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO LOU SOBH KIA (1135 BRUFORD RD, CUMMING, GA 30041), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE DRIVING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062773January 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON FOUR DIFFERENT OCASIONS THIS VEHICLE COMPLETELY DIED EACH TIME WHILE GOING DIFFERENT SPEEDS. ONE OF THESE TIMES I WAS IN HIGH SPEED TRAFFIC ON AN EXPRESSWAY, ALMOST CAUSING A WRECK. THE FIRST TIME IT DIED I WAS ON A ROAD GOING ABOUT 40 MILES PER HOUR, THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON AND IT STARTED MAKING A SURGING SOUND. THE THIRD TIME I WAS IN HIGH SPEED TRAFFIC GOING 65 AND IT COMPLETELY DIED, THE FOURTH TIME I HAD JUST STARTED DRIVING AND WAS GOING ABOUT 15 MPH WHEN IT DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058232January 3, 2018
UNKNOWN OR OTHER
I'M REPORTING ON A SUNROOF THAT EXPLODED WITHOUT ANY APPARENT REASON. ON DECEMBER 29, 2017, MY WIFE AND I WERE RETURNING HOME FROM A TRIP IN OUR 2017 KIA SORENTO. (MILEAGE AT TIME OF INCIDENT WAS ABOUT 16,080) IT WAS PURCHASED NEW IN DECEMBER 2016. THE TIME WAS AROUND 10 AM, IT WAS RAINING AND ABOUT 37. THE HIGHWAY WAS BARE AND WET AND IN GOOD CONDITION ' NO POTHOLES OR ANYTHING OF THAT NATURE. WE WERE TRAVELING NORTH ON HIGHWAY 95 JUST NORTH OF LEWISTON, ID. THE POSTED SPEED IS 65 MPH AND THAT WAS THE SPEED I WAS TRAVELING. THERE WERE NO CARS WITHIN AT LEAST A HALF MILE IN FRONT OF US. THERE WERE NO CARS IN THE OPPOSITE LANES. THE UPHILL LANE WE WERE TRAVELING IN IS ACROSS FROM THE HILLSIDE WHICH IS ACROSS THE HIGHWAY TO THE WEST. THE HIGHWAY IS FOUR LANES WITH A MEDIAN AND JERSEY BARRIER. TO THE EAST OF THE LANE WE WERE TRAVELING IN, THE TERRAIN IS HILLY BUT NOT STEEP AND DOES NOT HANG ABOVE THE ROAD. (THIS IS TO ESTABLISH THAT THERE WERE NO AREAS WHERE A ROCK COULD RANDOMLY FALL OFF A HILLSIDE, BOUNCE UP AND FALL ONTO THE SUNROOF PANEL.) AT ABOUT 10:05, THERE WAS A TREMENDOUS NOISE AND INSTANTLY THERE WAS AN INITIAL RUSH OF AIR OUT OF THE CAR AFTER WHICH SOME BITS OF GLASS SHARDS CAME DOWN ON US. I COULD HEAR LARGE CHUNKS OF GLASS MOVING ALONG THE ROOF TOP TO THE REAR OF THE VEHICLE AND THE NOISE OF A SUDDENLY OPEN TOP. THE LINER WAS OPEN SO THERE WAS NO PROTECTION FROM THE GLASS OR THE ELEMENTS. I PULLED OVER AS SOON AS I SAFELY COULD TO INSPECT THE DAMAGE. I CLOSED THE LINER TO KEEP THE RAIN OUT, GOT OUT OF THE CAR AND STOOD ON THE DOOR JAMB TO GET A CLOSER LOOK. THE GLASS WAS POOCHED UP AROUND THE HOLE WHICH WAS ABOUT 2 FEET IN DIAMETER IN THE CENTER OF THE PANE. (THE PANE THAT SHATTERED WAS THE ONE THAT RETRACTS AND IS RIGHT ABOVE THE DRIVER AND PASSENGER SEATS.) WE LOOKED AROUND FOR GLASS AND THERE WERE JUST TINY BITS IN THE FRONT AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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