Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11058000January 2, 2018
STEERING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE STEERING WHEEL BECAME LOOSE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (SHOTTENKIRK KIA OF WEST BURLINGTON IN WEST BURLINGTON, IA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON DECEMBER 20, 2017. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,563.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057881January 1, 2018
ENGINE
VEHICLE WAS RUNNING FINE, NO NOISES, NO UNUSUAL ISSUES. WENT TO START IN THE MORNING AND RAN FINE. WENT TO MY DESTINATION. WHEN I CAME OUT 2-HOURS LATER, VEHICLE WOULD NOT START. HAD IT TOWED TO A MECHANIC WHO SAID THE ENGINE NEEDED TO BE REPLACED. 108,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055114December 17, 2017
STRUCTURE:BODY
MY FRONT DRIVER AND REAR DRIVER DOOR WILL NOT UNLOCK FROM THE OUTSIDE. THIS HAPPENED ABOUT 6 MONTHS AGO AND HAVE READ IT'S A KNOWN ISSUE. I IT FIRST HAPPENED TO THE DRIVER DOOR THEN ABOUT A MONTH LATER THE THE BACK DRIVER DOIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055043December 16, 2017
SUSPENSION
COIL SPRING FROM FRONT STRUT ON 2011 SORENTO BROKE AND LEFT PIECE OF SPRING ON GROUND, CAUSING A MAJOR SAFETY HAZARD. SPRING CAN CUT TIRE SIDE WALL AND CAUSE A CRASH WITH MAJOR INJURIES/DAMAGE TO PASSENGERS, DRIVER, AND VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053756December 10, 2017
STRUCTURE:BODY
WITH THE VEHICLE STATIONARY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. CAN OPEN FROM THE INSIDE ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053595December 9, 2017
AIR BAGS
KIA HAS BEEN SELLING CARS WITH FAULTY AIR BAGS. MY CLOCK SPRING WENT OUT, AND I HAD TO PAY WELL OVER $600 TO PASS INSPECTION, THAT VIRGINIA REQUIRES. THE MECHANIC TOLD ME THE AIRBAG COULD HAVE WENT OFF WITHOUT EVEN HITTING ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046500November 16, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DOOR HANDLE WAS LOOSE. THE CONTACT TOOK THE VEHICLE TO KIA OF GREENVILLE (424 LAURENS RD, GREENVILLE, SC)WHERE THE FRONT DRIVER AND PASSENGER DOOR HANDLES WERE REPLACED PER A CUSTOMER SATISFACTION CAMPAIGN. THE VEHICLE WAS REPAIRED; HOWEVER, THE REAR PASSENGER DOOR HANDLE EXPERIENCED THE SAME ISSUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045777November 13, 2017
AIR BAGS
FOR NO REASON AIRBAG LIGHT CAME ON AND STAYS ON. CHECKED WITH DIAGNOSTIC TOOL- CODE B1481-DRIVER AIRBAG RESISTANCE TOO HIGH(2ND STAGE) SHOWED UP. CAR HAS 84000 MILES. READING A LOT OF COMPLAINS ABOUT AIRBAG PROBLEMS. SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041871November 1, 2017
POWER TRAIN
THE CAR HAS A NO-STAR CONDITION, UNEVEN ENGAGEMENT WHEN SHIFTING GEARS. WHENEVER DRIVING AND IF I WANT TO SUDDENTLY SPEED TO AVOID AN OBJECT OR TO ADJUST TO TRAFFIC SPEEDS THE CAR HESITATES FOR A SECOND OR TWO. I ALMOST CRASH TODAY DUE TO THIS PROBLEM, PUTTING AT RISK MY WHOLE FAMILY... I BELIEVE THERE A SOME RECALLS ON SIMILAR VEHICLES WITH THIS PROBLEM BUT MY VIN IS NOT ON THE LIST YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040962October 29, 2017
STRUCTURE:BODY
PASSENGER DOOR WON'T OPEN FROM OUTSIDE WHEN VEHICLE STATIONARY. ACTIVATOR PIECE IN DOOR LATCH BROKEN. MANY COMPLAINTS FROM OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039476October 24, 2017
AIR BAGS
AIRBAG LIGHT STAY ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034221October 18, 2017
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS KEEP SHORTING OUT EVERY COUPLE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034829October 16, 2017
ENGINE
I HAVE A 2011 KIA SORRENTO AND HAVE BEEN HAVING TROUBLE WITH IT STALLING WHEN I STOP AT RED LIGHTS . I START TO TAKE OFF AND IT DIDN'T WANT TO GO I PUSH ON THE GAS AND IT JUMPS AND FINALLY GOES. *BF UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033889October 16, 2017
ELECTRICAL SYSTEM
THERE HAVE BEEN 2 INSTANCES WHERE MOST OR ALL THE WARNING LIGHTS CAME ON WHILE DRIVING. BOTH TIMES I HAVE BEEN ON THE HIGHWAY AT NORMAL STEADY SPEEDS. THE FIRST TIME THEY STAYED ON FOR THE DURATION OF THE RIDE, WHICH WAS ABOUT 40 MINUTES, AND THEN WERE OFF BY THE NEXT MORNING WHEN I DROVE THE CAR AGAIN. THE SECOND TIME I TURNED THE CAR OFF AND BACK ON TO SEE IF THAT WOULD RESET IT, BUT THEY WERE STILL ON, AND STAYED ON UNTIL LATER THAT EVENING. I DIDN'T NOTICE ANY PERFORMANCE ISSUES, BUT I WAS ON AN INTERSTATE ROAD IN GOOD DRY NORMAL DRIVING CONDITIONS. THESE 2 OCCURRANCES HAVE HAPPENED WITHIN THE PAST YEAR, AND AS RECENTLY AS A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032162October 7, 2017
ELECTRICAL SYSTEM
I HAVE OWNED THIS VECHICLE SINCE IT WAS NEW. KIA HAS REPLACED AT LEAST 3 REAR VIEW CAMERAS IN MY REAR LIFT GATE. THE LAST ONE WAS ON 2/10/2016. NOW THIS CAMERA IS MALFUNCTIONING, ALL I SEE IS INTERFERENCE. I CAN'T SEE ANYTHING PASSING ACROSS THE REAR OF MY VECHICLE LIKE A CHILD OR SHORT ADULT. KIA CAN'T DEVELOP A FUNCTIONING CAMERA SO THEYSHOULD HAVE TO KEEP REPLACING THEM UNTIL THEY DO. I WOULDN'T HAVE PURCHASED THIS VECHICLE WITHOUT A CAMERA IT'S REAR WINDOW IS VERY HIGH. THIS IS A DAILY ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031527October 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
FRONT BRAKES LOCKED UP WHILE TURNING ONTO THE HIGHWAY VEHICLE WAS IN MOTION, HAD TO SHUT OFF THE AUTOMATIC SKID CONTROL TO UNLOCK THE BRAKES TO DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030573September 29, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE SUDDENLY JERKED FORWARD WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ARCHER KIA, 11614 SOUTHWEST FWY, HOUSTON, TX, 77031), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030272September 28, 2017
SUSPENSION
SWAY BAR FAILURE THE VEHICLE HAS A "KNOCKING NOISE" WHEN TRAVELING OVER SLIGHT BUMPS AND CORNING. UPON INSPECTION, THE SWAY BAR (STABILIZER LINK BAR) IS LOOSE AND IN NEED OF REPLACEMENT. THIS IS A ROUTINE ISSUE WITH THE KIA VEHICLES HOWEVER EVEN AFTER REPLACEMENT THE ISSUE RETURNS. THE SWAY BAR (STABILIZER LINK BAR) IS PART OF THE SUSPENSION SYSTEM WHICH HELPS REDUCE BODY ROLL OF A VEHICLE DURING FAST CORNING AND OVER ROAD IRREGULARITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024663September 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). WHILE ATTEMPTED TO SHIFT THE GEARS, THE VEHICLE LUNGED. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT MENTIONED THAT ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A KIA DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024078September 18, 2017
AIR BAGS
AIRBAG LIGHT WENT ON FOR NO REASON. COIL SPRING IS UNDER RECALL, BUT MINE WAS THE PASSENGER SEAT SENSOR. $2000 TO REPLACE THE SEAT. SHOULD BE COVERED OR BYPASS OPTION OFFERED. I DON'T NEED THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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