Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11268289October 14, 2019
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE IN THE AUTO SETTING, THEY WILL RANDOMLY TURN OFF WHILE DRIVING. I MOST OFTEN NOTICE THIS AT NIGHT, BUT I CAN SEE IT HAPPENS AT TIMES DURING THE DAY IF THE LIGHTS ARE ON BECAUSE I NOTICE THE DASHBOARD INDICATORS CHANGE. THIS SOMETIMES OCCURS AFTER USING THE TURN SIGNAL, BUT THAT'S NOT ALWAYS THE PRECURSOR. IT HAPPENS WHEN GOING 65 MPH ON A HIGHWAY, GOING 45 MPH ON EXIT RAMPS, ON 25 MPH ON LOCAL STREETS. I REPORTED THE ISSUE TO KIA CUSTOMER SERVICE, AND THEY SAID I HAD TO TAKE TO A DEALER. I TOOK IT TO A DEALER IN OCTOBER 2018. THE TECHNICIAN DROVE IT 50 MILES ROUND TRIP TO AND FROM HIS HOME, BUT COULD NOT REPRODUCE THE ISSUE. THE ISSUE CONTINUED INTERMITTENTLY AND I TOOK IT TO A DIFFERENT DEALER IN SEPTEMBER 2019. THEY DIAGNOSED THE PROBLEM AS A BAD ELECTRONIC CONTROL UNIT AND ORDERED THE PART. I RETURNED TO THE DEALER ON OCTOBER 12, 2019, TO HAVE THE PART INSTALLED. WHILE DRIVING LATER THAT NIGHT, THE HEADLIGHTS TURNED OFF WHILE I WAS GOING 65 MPH ON INTERSTATE 270. I TRIED TO QUICKLY JIGGLE THE LEVER, AND THEN THE LIGHTS TURNED BACK ON. MANY OTHERS HAVE REPORTED THIS SAME ISSUE. IT'S OBVIOUSLY DANGEROUS, AND KIA SHOULD FIGURE OUT THE PROBLEM AND ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257920September 25, 2019
EXTERIOR LIGHTING
DISCREPANCIES: 1. [HIGH DANGER TO SAFETY THAT COULD RESULT IN VEHICLE DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE] HEADLIGHTS SHUT OFF RANDOMLY WHILE VEHICLE IS DRIVING OR STATIONARY AND CAN NOT BE RECOVERED VIA MANUALLY SWITCHING THROUGH "AUTO: ON: OFF"; LIGHTS MAY RECOVER RANDOMLY WHILE LEFT IN "AUTO" POSITION; HIGH BEAMS STILL WORK WHILE THIS HAPPENS (THIS HAS HAPPENED ON MULTIPLE OCCASIONS) 2. EXTERIOR LIGHTING HAS TURNED ON RANDOMLY IN THE MIDDLE OF THE NIGHT ON 2 OCCASIONS, KILLING THE BATTERY BY MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257563September 23, 2019
EXTERIOR LIGHTING
WHILE DRIVING, THE VEHICLE'S HEADLIGHTS TURN OFF WITHOUT WARNING. THIS HAS HAPPENED ON HIGHWAYS AND ON SURFACE STREETS. IN ALL CASES THE LIGHT CONTROL SWITCH WAS ON "AUTO." AT LEAST TWICE, THE LIGHTS WENT OFF AFTER USING THE TURN SIGNAL TO INDICATE A LANE CHANGE. AT LEAST ONCE, THE DASHBOARD DISPLAY CAME UP AFTER SEVERAL SECONDS, AS IF THE DRIVER WAS MANUALLY CHANGING THE LIGHTS FROM AUTO TO ON OR OFF, BUT THE DRIVER WAS NOT TOUCHING THE CONTROLS. IN ALL CASES THE HEADLIGHTS CAME BACK ON AFTER SEVERAL SECONDS. LIGHT INDICATORS HAVE COME ON DURING DAYLIGHT HOURS AS WELL, MAKING IT APPEAR THE ISSUE HAPPENS DURING DAY AND NIGHT. WHEN RETURNING TO THE VEHICLE AFTER IT WAS DRIVEN, THEN PARKED FOR AN HOUR OR MORE, WE HAVE ALSO FOUND THE HEADLIGHTS AND TAILLIGHTS ALL ON. THE LIGHTS WOULD NOT GO OFF WITHOUT MANUALLY TURNING THEM OFF AND THEN BACK TO AUTO. THE LIGHTS HAVE ALSO ALL COME ON IN THAT SAME MANNER, WHEN THE CAR WAS PARKED AND SOMEONE LEANED UP AGAINST IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255091September 12, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY HIGH BEAMS DON'T WANT TO TURN ON AND WHEN THEY DO THE ONLY WAY TO GET THEM OFF IS TO TURN MY LIGHTS ALL THE WAY OFF AND BACK ON. IF YOU PULL THE BAR TOWARDS YOU TO BRIEFLY LOOK AT SOMETHING, THE HIGH BEAMS WILL NOT COME ON. ALSO MY CAR IS IN THE SHOP, IT KEEPS KICKING BACK WHEN I GO TO STOP. THEY SAY NOTHING IS WRONG WITH MY HIGH BEAMS OR MY BRAKES, THEY SAY EVERYTHING IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253395September 5, 2019
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD AT NIGHT AND THE HEADLIGHTS SET TO AUTO, THEY WILL RANDOMLY TURN OFF ON THEIR OWN. I HAVE ALMOST BEEN IN A HEAD ON COLLISION BECAUSE OF THIS. TURNING THE LIGHT CONTROL MANUALLY TO EITHER OFF OR MANUAL ON AND THEN BACK TO AUTO GETS THEM BACK ON. HOW CAN SUCH A SAFETY ISSUE NOT BE ADDRESSED? I SEE POSTS ABOUT THIS ALL OVER THE INTERENT - ESPECIALLY FOR THE 2017 MODEL. THE DEALERSHIP WANTS TO CHARGE ME $500 TO REPLACE THE WIRING! THE VEHICLE HAS UNDER 35K MILES. PLEASE APPROACH KIA AND HAVE THEM ISSUE A RECALL FOR THIS ISSUE. PEOPLE WHO LIVE IN RURAL AREAS WITHOUT LIT ROADS CAN BE SERIOUS INJURED - ESPECIALLY IF ITS THE FIRST TIME IT OCCURS AND THEY ARE NOT PREPARED TO FIDDLE WITH THE LIGHT CONTROL TO GET IT OPERATING AGAIN. DATE PROVIDED IN THE FORM REPRESENTS THE MOST RECENT OCCURRENCE OF THE ISSUE - NOT THE ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243358August 12, 2019
AIR BAGS, STRUCTURE:BODY, ENGINE
I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND STRUCK HEAD ON BY ANOTHER VEHICLE. THE DAMAGE IS SHOWN BELOW IN THE UPLOADED IMAGE. MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11241445August 3, 2019
ENGINE
CAR STALLS FOR NO APPARENT REASON WHILE DRIVING. THE DEALER CAN'T FIND ANYTHING WRONG BECAUSE IT'S NOT SHOWING ANY CODES. FIRST TIME CAR WAS TOWED TO DEALERSHIP. SECOND TIME THE CAR STARTED BACK UP SO I DROVE IT TO THE DEALER. THIS CAN CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240835July 31, 2019
ENGINE, UNKNOWN OR OTHER
BOUGHT THE CAR IN 2018 MARCH I HAVE A 2017 SORENTO. HAVE DONE REGULAR 5000 OIL CHANGES. KIA SAID IT WAS SLUDGE IN ENGINE, HOWEVER THERE ARE METAL SHAVING INSIDE THE THE OIL AND SLUDGE CAUSED BY CRANK SHAFT. AS OF NOW NO RECALL. OUT OF WARRANTY BY 5000 MILES. CURRENT SITUATION WAITING FOR "GOOD FAITH" HELP APPEAL. WAS DENIED STATING NOT MAINTAINING OIL CHANGES. GOT PROOF PROVIDED TO SERVICE DEPT AND WAITING FOR DECISION. THIS COULD HAVE GONE REAL WRONG. NO ENGINE WARNING LIGHT NO OIL LIGHTS EVER CAME ON. THANKFUL I WAS NOT DRIVING ON HIGHWAY( WITH BABY )AND ENGINE COULD HAVE SHUT DOWN. I HEARD KNOCKING AND TOOK IT DIRECTLY TO KIA.THEY KIA SERVICE DEPT ADVISED NOT TO DRIVE SO I LEFT IT THERE. I HAVE A RENTAL AND ITS BEEN A WEEK TODAY. STILL WAITING FOR ANSWER. THE WHOLE REASON BUYING THIS KIA WAS FOR A RELIABLE CAR FOR MY FAMILY. IT IS 2 YRS OLD NO REASON ENGINE FAILURE. MY PROBLEMS ARE SIMILIAR TO OTHER REPORTS I HAVE READ SO THERE IS A MAJOR ISSUE WITH KIA MOTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240493July 29, 2019
UNKNOWN OR OTHER
JULY 20, 2019: CAR FIRE: DRIVING BACK FROM NEW JERSEY SHORE (65 MPH), 11:00 AM, 96 DEGREES, SORENTO ENGINE MADE A NOISE, AND I COULD SMELL SMOKE AND SAW WARNING LIGHTS CAME ON. I GRABBED MY DAUGHTERS AND EXITED THE VEHICLE WATCHING THE ENTIRE SUV, AND ALL THE CONTENTS FROM OUR TRIP GO UP IN FLAMES IN LESS THAN 12 MINUTES. VERY TRAUMATIC FOR THE GIRLS AND ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11234040July 23, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS TURN OFF WHILE DRIVING DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232238July 16, 2019
ENGINE
WE DROVE HOME FROM A WEEKEND OUT OF TOWN. THE TRIP TOOK 5 HOURS. WHEN WE ARRIVED HOME I LET THE DOGS OUT OF THE CAR, GRABBED TWO SUIT CASES AND BROUGHT THEM INTO THE HOUSE. WHEN I WENT OUTSIDE TO FINISH UNPACKING THE CAR (5 MINUTES LATER) THE CAR WAS COMPLETELY ENGULFED IN FLAMES AT THIS POINT I HAD MY WIFE CALL 911 AND TRIED TO GET THINGS OUT OF MY CAR THIS WAS IMPOSSIBLE. WE LOST THE KIA AND ANOTHER CAR IT WAS PARKED NEXT TO AS WELL AS SIGNIFICANT DAMAGE TO OUR HOME. THE CAR WAS PARKED IN THE DRIVEWAY AND WAS TURNED OFF 5 MINUTES PRIOR TO DISCOVERING THE FIRE. WITHIN 15 MINUTES BOTH CARS AND MY GARAGE WERE IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11230405July 9, 2019
SEATS
THE FRONT SEAT HEAD RESTS PUSH THE HEAD WAY TOO FAR FORWARD AND ACTUALLY HURT MY NECK/SHOULDERS WHEN DRIVING. MANUAL SAYS SOME MODELS HAVE FORE-AFT ADJUSTABLE HEADREST. UNFORTUNATELY MINE DO NOT, AS I FOUND OUT WELL AFTER I PURCHASED THE SUV. DID SEE SAME ITEM IN ONLINE DISCUSSIONS. MY FIX AS SUGGESTED IN ONLINE FORUM, WAS TO TURN THE HEADREST AROUND BACKWARDS. AT LEAST THAT PREVENTED FROM THE EXTREME HEAD FORWARD POSITION, BUT ALSO HAD TO STRAP AN ADDITIONAL CUSHION SO THAT IT WAS NOT TOO FAR BACK, AS WHEN YOU TURN BACKWARDS IT GOES EXTREMELY FAR BACK. THIS IS A KNOWN ONLINE ISSUE AND KIA SHOULD SUPPLY A PROPER ADJUSTABLE HEADREST AS THIS WOULD BE A SAFETY ISSUE IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11230523July 9, 2019
ENGINE
WHILE EXITING A HIGHWAY, HEARD A NOISE. STEERING BECAME DIFFICULT. ENGINE STALLED, ALL WARNING LIGHTS LIT UP. SMOKE SEEN IN REARVIEW MIRRORS. CAME TO A STOP AND DISCOVERED A FIRE UNDER THE ENGINE. CAR WAS ENGULFED WITHIN 7 MINUTES. TOTAL LOSS, NOTHING LEFT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11229996July 8, 2019
UNKNOWN OR OTHER
MICHELIN PREMIER TIRES HAVE BEEN SHREDDING ON EACH TIRE, AT EVERY TREAD. TIRES ALSO MAKE HUMMING NOISE AND YOU CAN FEEL A ROUGHNESS IN THE RIDE. TIRES HAVE BEEN DOING THIS SINCE CAR PURCHASE. DEALER CONTACTED MICHELIN BUT THEY SAID NO RECALL AND ONLY OFFERED PRORATED DISCOUNT ON NEW TIRE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223037June 27, 2019
ENGINE
CHECK ENGINE LIGHT STARTED FLASHING AND ENGINE SPEED BECAME RESTRICTED. TOOK TO KIA DEALERSHIP AND SAID KIA AGREED TO REPLACE ENGINE UNDER WARRANTY. 2 MONTHS LATER IVE GOTTEN NO INFO FROM KIA AS TO WHEN TO EXPECT A NEW ENGINE. IT WAS 3 WEEKS THEN 6 WEEKS MAY BE AS LONG S 4 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222678June 26, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE IS SEVERELY SLUGGED AND THERE WAS NO WARNING EVER. FOUND OUT AFTER AN OIL CHANGED AT 67K AT JIFFY LUBE WHEN I TOOK IT TO THE OURISMAN KIA DEALER IN CHANTILLY, VA. THERE IS NO WARNING THAT ANY OF THIS SITUATION WAS STARTING TO HAPPEN EVEN AFTER A PREVIOUS OIL CHANGE AT KIA DEALER AT 58K MILES. THE DEALERSHIP DENIED MY CLAIM WITH THE 100K MILE WARRANTY BECAUSE I DON'T HAVE PROOF THAT I DID ALL 9 OIL CHANGES. THEY PROCEEDED TO TELL ME THAT I NEED A NEW ENGINE BUT THAT THEY ARE ON BACKORDER NATIONWIDE AND WHO KNOWS WHAT DATE TBD THAT WILL BECOME AVAILABLE. THE REPAIR SHOP I TOOK IT TO PIEDOMONT IN HAYMARKET, VA SAYS THEY THINK IT IS SOMETHING LIKE A YEAR BEFORE IT MIGHT BE AVAILABLE. SO IN THE MEAN TIME NO LOANER WAS EVER OFFERED TO ME AND NO I HAVE A UNUSABLE VEHICLE THAT I HAVE SUBMITTED A CLAIM FOR WITH GEICO. I DO NOT HAVE FUNDING FOR A NEW ENGINE AND THE FACT THAT THE KIA MOTOR COMPANY HAS NO ENGINE TO EVEN SUPPLY TO ME IS COMPLETELY UNACCEPTABLE PRACTICE FOR A BUSINESS. ALSO 1 YEAR AGO MY BATTERY JUST DIED ACCORDING TO THE KIA DEALER DUE TO A PARASITIC DRAIN. THAT SEEMS SUSPICIOUS TO ME SINCE THE VEHICLE WAS ONLY A YEAR OLD AND HAD TO BE REPLACED WITH ONE I BOUGHT AT WALMART. ALSO, THE FUSE FOR THE DRIVER SEAT CONTINUOUSLY BLOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221916June 22, 2019
UNKNOWN OR OTHER
THE DOOR WOULD NOT CLOSE. THE LOCK WAS TRIGGERED SOMEHOW ONLY THE BACK PASSENGER DOOR. I COULD NOT UNLOCK OR CLOSE THE DOOR. IT HAS HAPPENED AT LEAST 3 TIMES. MY SON WAS SITTING IN THE BACK SEAT AND THE DOOR WOULD NOT CLOSE AFTER HE GOT IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219964June 14, 2019
ENGINE
HAD RECALL FOR PI1802 KNOCK SENSOR UPDATE. 2 WEEKS LATER WENT TO GET UP TO SPEED ON HIGHWAY AND WENT INTO LIMP MODE. TOLD ENGINE NEEDED TO BE REPLACED. WAIT A MONTH AND PICK UP CAR. TURNS OUT ONLY WIRING HARNESS WAS REPLACED. ANOTHER FEW WEEKS AND I GO TO GET ON ANOTHER HIGHWAY IN FAST LANE AND IT HAPPENS AGAIN - LIMP MODE. TOLD ENGINE NOT REPLACED, NOW IT WILL BE AND WITHOUT THE CAR AGAIN AND ENGINE BACK ORDERED. DO NOT QUALIFY FOR LEMON LAW - 2 YEARS AND UNDER 11,000 MILES. HOW DOES SHUTTING DOWN THE ENGINE TO SAVE THE ENGINE BE OF HIGHER CONCERN THAN THE PASSENGERS IN THE VEHICLE???? NOT HAPPY AND NOT MUCH I CAN DO SINCE LEASE. IF AND WHEN I GET IT BACK ITS BEING TRADED - I REFUSE TO SIT IN IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206009May 7, 2019
UNKNOWN OR OTHER
MY CAR STALLED IN THE MIDDLE OF THE ROAD. EVERYTHING HAPPENED SO FAST, ONE SECOND THE CAR BROKE DOWN, NEXT SECOND CARS BEHIND ME ARE SLAMMING THE BRAKES AND SCREAMING AT ME. GOING TO TAKE MY CAR IN FOR MAINTENANCE LESS THEN ONE MONTH OF PURCHASING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204240April 28, 2019
ENGINE
WHEN DRIVING VEHICLE FOR MORE THAN 30 MINUTES, ENGINE BEGINS TO OVERHEAT. VEHICLE IS FINE WHILE DRIVING BUT WHEN WAITING AT STOP SIGN OR RED LIGHT ENGINE BEGINS TO OVERHEAT RAPIDLY. ALSO, WHEN DRIVING UPHILL SAME ENGINE HEATING PROBLEM OCCURS. AFTER ENGINE STARTS OVER HEATING FROM ISSUES MENTIONED ABOVE PROBLEMS WORSEN, AFTER WARDS ISSUES EXTEND TO ENGINE OVER HEATING WHILE DRIVING IN CONSTANT SPEED OR C CRUISING AT SAME SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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