Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11481106August 25, 2022
EXTERIOR LIGHTING
When I make a left-hand turn, the right-hand signal light will come on as I'm making the turn. My vehicle is available for inspection. This puts me and the drivers around me in immediate danger of an auto accident. I have not taken the vehicle to a dealer for this problem. The vehicle has not been inspected. There were no warning lamps, messages or other symptoms of the problem prior to it first appearing three or four months after I purchased the vehicle in May of 2020. I don't want to get rear-ended or accidently pitted because of this problem (especially with passengers in my vehicle).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481194August 25, 2022
ENGINE
Engine seized with no warning. Kia is stating there was a recall but I never received a notice in the mail. They stated it was sent in July of 2022. Even if I did receive the recall letter, that wouldn't be enough time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481252August 25, 2022
ENGINE
The check oil light keeps turning on then turning off. For the last 2 oil changes which are done every 3000 miles with high mileage oil the oil has been non existent. When you pull out the oil it is dry! No leaking of oil is found anywhere even though the exhaust smells of burning oil. When I took it to the dealership I was told "this was a known problem" and all I need to do is start changing my oil every 3000 miles using synthetic high mileage oil. That's not working. The light keeps coming on and off and I've only driven 1000 miles since my last oil change in July! I took it to the dealership when I threw a code that I was told was just because I ran out of oil and my car stalled. My car should not be running out of oil!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480749August 23, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 55 MPH, the vehicle lost power and decelerated to 25 MPH. The contact stated no warning light was illuminated. The contact pulled off to the side of the road and turned off the vehicle and was unable to restart the vehicle. The vehicle was towed to an independent mechanic. The independent mechanic diagnosed the vehicle and determined that the oil level had dropped to a very low level and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480759August 23, 2022
ENGINE
I am trying to understand how my car was running fine no issues and then it stops on the highway while I am driving in 4P rush hour traffic. The dealership gets to my car 3 1/2 weeks later I get to shortage to tell me my engine is gone when there were no warning!! Continue on my car engine going out to be told because I didn't getting a senor upgrade in 2019 when to inform me of the engine going not to fix the engine but to tell me the engine is gone I must pay close to $9000. This is unacceptable and not the fault of the consumer. There was no letter no email no call nothing to inform me. I am a single mom who lives here in Indy where public transportation is not the best and when I take care of car and service car this not fair especially when this is a known issue with this 2016 Kia Sorento. I am a single mom where transportation is not the best and this issue was not a neglect of me. I do not have an extra $9000 to fix a problem that is known with your cars. To tell a consumer that since they did not get this sensor upgrade that they must eat the cost not right at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480404August 21, 2022
UNKNOWN OR OTHER
I noticed a little spot on the hood of my car. It has since continued to peel. It was not hit by anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480343August 20, 2022
ENGINE
oil burning reported to freehold kia numerous times car broke down on road needed to be towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479930August 18, 2022
UNKNOWN OR OTHER
Paint Peeling, Chipping, and Delamination from faulty paint job using Pearl white paint. Car in danger of body rusting and continued severe peeling. My car has low mileage and I live in Northern Virginia. I generally drive kids to and from school.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479706August 17, 2022
ENGINE
There is a continuous buildup of carbon in the intake manifold system in the 2.0 engine causing stalling whenever accelerating from a stop, such as turning either way or accelerating across a road when using the power steering which uses up power while accelerating. This carbon buildup is very expensive and difficult to clean out and is very dangerous as it causes you to stall completely for a few seconds when entering traffic lanes, if it does not restart quickly, you will crash...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479733August 17, 2022
ENGINE
The vehicle is available for inspection upon request. The engine was burning oil at a very high rate, with no indication of a problem. We went in for an oil change and they said the oil was extremely low and we would need to replace the engine. I've reached out to the local dealership to see if there's anything else that can be done, but the engine is making a loud clicking sound now. The fuel pedal stopped working while my son was taking the car to the shop and he had to push the car off of the road. There were no indicator lights or signs of a problem prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479839August 17, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 65 mph, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine seized and was not covered under the warranty. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479852August 17, 2022
ENGINE
Car recall repair for Knock Sensor failure has been done three times car now will not accelerate properly, is using excessive oil and, makes horrible engine noises. Dealer refused to inspect the vehicle after the last recall repair was done 10 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479588August 16, 2022
ELECTRICAL SYSTEM, POWER TRAIN
My 2016 Kia Sorrento is burning oil, about 1 quart every 300 miles. It only has 64,000 miles on it. We have the oil changed every 3000 miles and last time it was black and sludge like. This is not acceptable and called the dealership and they suggest paying $700 to do a carbon test. Not paying that when the car has a warranty still!!!! This issue needs to fixed!!! We have dealing with this for months!! Also the lights on dashboard flicker once in a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479363August 15, 2022
ENGINE, UNKNOWN OR OTHER
I purchased my 2016 KIA Sorento in October of 2018. Oil changes and everything has always been up to date along with regular maintenance. I never had any issues with it then in April 2022 I was driving to work and had complete engine failure with only 88k miles on it. The first obstacle was reaching KIA corporate. Would call several times a day just to be on hold for 30 plus minutes and sometimes over an hour. After speaking to several different people, they advised there was nothing to they could do, and I would have to pay for it out of pocket due to them saying they sent a piece of paper to the fist owner in June/July 2018 and then another one to me the end of 2019 or 2020. They were unsure of when it was sent to me and there was no proof that I received it. With my hands being tied since still owed money on it I went ahead and paid the $5700 to have my engine replaced. Fast forward I finally got my car back the end of July and two days later realized my heat no longer worked (worked before car went in to have engine replaced). Here it is over two weeks later, and I still do not have my car back. I have to call the dealership for an update and when I do call them, they have no clue who I am or why I am calling. Even though throughout this whole process with engine have only spoken to 1 service rep. KIA’s customer service across the board is very poor. I called the dealership today and they said they finally heard back from corporate again to try and run more tests and they will follow up with me by EOB I am not holding my breathe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478752August 11, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle would not immediately start after pressing the start button. After finally starting the engine and while driving 35 mph, the engine suddenly shut off and could not be immediately restarted. After restarting the vehicle, the check engine and traction control warning lights remained illuminated. The cause of the failures was not yet determined. The local dealer was notified of the failures. The manufacturer was not contacted. The failure mileage was 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478906August 11, 2022
ENGINE
I was driving on freeway and all of a sudden my car stopped. The engine blew, I had no oil in car; the oil light didn’t come on. I had recently changed the oil. We kept oil changes up to date every 3000 miles. Called Kia, they said they couldn’t help us. What can we do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478519August 10, 2022
ENGINE
The engine is making a hammer noise when you try to get past 2000rpm. Which has to do with the piston rod system. This will be to be towed if being inspected. This is currently causing engine failure and could blow the engine if it was still on the road. It has been replicated by several people now. And there was not early symptoms just the noise out of no where.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478613August 10, 2022
ENGINE
I was driving 65 miles per hour on US 23, when my engine locked up. No warning, wasn't time for oil change, had plenty of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478465August 9, 2022
STRUCTURE:BODY
Paint started peeling. I thought it might have been a rock chip but it got worse in about 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478266August 8, 2022
ENGINE
There has been an ongoing issue nationwide with the Kia Sorento’s engines. I have been dealing with a burning oil issue and engine issue for months. I spent over 800.00 a few months ago on the oil issue that is still no better today. The engine, Kia is fully aware that there is an issue with the engine however will not state is is a recall as then they will be accountable to replace it. I have been told this by both my local dealership and the warranty company. Two weeks ago my Sorento broke down out of state. It had to be towed back to MA. I was told by the dealership that there are about 12 cars with the same issue in front of mine. It will be several weeks before I can expect any type of resolution. I am without a car and Kia will not pay for a rental until the adjuster comes out. This is very disheartening as I am a single mother on a very fixed income. I cannot afford to rent a car and I absolutely need transportation asap. They say it is an issue with the piston in the engine. I really need my car prioritized or need a rental paid for by KIA. I should also be reimbursed for the issue of which I was charged $800+. I was just told Saturday the 6th of August they would look at my car today the 11th, by the manager, it still has not been looked at, we were also told that if we were to pursue legal action they would not work on it at all. I even purchased the warranty and still nothing. Kia of Burlington MA Pleas help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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