Kia Sorento Complaints (2012)

880 consumer complaints on file.

#10958256March 2, 2017
ENGINE
VEHICLE WAS ON THE HIGHWAY AT APPROXIMATELY 55 MPH, READY TO GET OFF OFF RAMP WHEN VEHICLE STARTED RUNNING ROUGH AND TURNED OFF, ON 2-28-17 IN THE MORNING. WE TOWED IT TO THE KIA SERVICE. THEY DIAGNOSED SLUDGE IN THE ENGINE AND THAT IT HAS TO BE REPLACED. THE VEHICLE ONLY HAS 84K MILES AND THE OIL CHANGES HAVE BEEN DONE EVERY 3 TO 4 K. THEY REQUESTED ALL THE OIL SERVICE RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956309February 22, 2017
EXTERIOR LIGHTING
HAVE A 2012 SORENTO THAT CONSTANTLY NEEDS LOW BEAM HEADLIGHTS REPLACED BECAUSE OF A SHORT THAT THE SERVICE DEPARTMENT CAN'T FIGURE OUT. I HAVE FOUND THAT SHORTLY AFTER REPLACING ONE BULB THE OTHER BURNS OUT WITHIN A WEEK OR LESS. I HAVE REPLACED BOTH AT THE SAME TIME AND THEY WILL ONLY LAST ONE MONTH BEFORE BURNING OUT. I HAVE A SIMILAR ISSUE WITH THE BRAKE LIGHTS BURNING OUT AS WELL. THIS IS A HUGE SAFETY ISSUE AND KIA HAS SAID THAT REPLACEMENT WITH OEM BULBS SHOULD FIX IT. THIS IS NOT THE CASE FOR ME, AS I HAVE TRIED OEM AND AFTERMARKET BOTH WITH SAME ISSUE. THIS IS AN ISSUE THAT MANY OWNERS HAVE HAD ISSUES WITH VIA FORUMS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955428February 18, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE FAILURE ENGINE STOPPED IN MIDDLE OF HIGHWAY TRAVELING AT 55 MPH STRAIGHT HIGHWAYPUT FAMILY IN DANGER 2016 JUNE OIL LEAKING ALL OVER GROUND AND ELECTRICAL FAILURE PUSHED CAR TO SIDE OF HIGHWAY .140000 MILE PAST WARRANTY KIA REFUSE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955378February 17, 2017
UNKNOWN OR OTHER
THE DOOR WILL OPEN FROM THE INSIDE BUT NOT FROM THE OUTSIDE. AFTER SPEAKING TO OTHERS I HAVE FOUND OUT THAT THIS HAS BECOME A COMMON PROBLEM WITH THE SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948614January 31, 2017
AIR BAGS
LETTER FROM KIA SAYING AIRBAG MAY BE ISSUE. WHEN I CALLED DEALER I TOLD THEM AIRBAG LIGHT WAS ON AND THEY SAID I'D BE CHARGED IF NOTHING WAS WRONG WITH IT. THIS WAS NOT A RECALL ACCORDING TO KIA. AFTER LOOKING ONLINE MANY OTHER KIA OWNERS HAVE FACED SAME ISSUE WITH THE SORENTO AND OTHER KIA MODELS. UNDER WARRANTY, DEALERS HAVE CHANGED OUT SEATS AND RESOLVED THE AIRBAG ISSUE. MOST CASES THOUGH, DEALER WANTS TO CHARGE TO CORRECT THIS VERY IMPORTANT SAFETY ISSUE! THIS SHOULD BE INVESTIGATED AND MADE A RECALL FOR KIA OWNERS. IF YOUR DEPARTMENT WOULD INVESTIGATE THE NUMBER OF COMPLAINTS ON THIS ISSUE, I'M SURE YOU'D AGREE THAT A RECALL SHOULD BE ISSUED. THANK YOU FOR YOUR TIME AND I HOPE YOU WILL ADDRESS THIS ISSUE ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945414January 15, 2017
STRUCTURE:BODY
ON 12/27 THE REAR PASSENGER DOOR HANDLE FELL OFF WHEN MY 10 YEAR OLD DAUGHTER ATTEMPTED TO OPEN THE DOOR AND IT WAS FIXED BY THE DEALER WITH A COST OF ALMOST $300. THE HANDLE WAS IN HER HAND. YESTERDAY THE REAR DRIVER DOOR HANDLE FELL OFF WHEN I ATTEMPTED TO OPEN THE DOOR. THIS IS VERY DANGEROUS IN THAT WITHOUT THE HANDLE YOU CANNOT OPEN THE DOORS FROM THE OUTSIDE, AND AS SUCH EMERGENCY RESPONDERS WOULD NOT BE ABLE TO REACH THE REAR PASSENGER IN AN EMERGENCY SITUATION. WE HAVE CANALS NEXT TO THE ROAD IN SOUTH FLORIDA. THUS I AM REPORTING THIS. TWO DIFFERENT DOOR HANDLES IN TWO WEEKS. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943707January 8, 2017
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
SUNROOF EXPLODED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940101January 6, 2017
ENGINE, POWER TRAIN
I NOTICED THAT UPON STARTING , MY KIA LET OUT BLUE SMOKE. I SAW NO WARNING LIGHTS, NO OIL ON THE GROUND, NO INDICATION OF A SERIOUS PROBLEM OTHER THAN THE SMOKE. I HAVE A LITTLE OVER 95,000 MILES ON THE CAR AND A 100,000 MILE WARRANTY I MADE AN APPOINTMENT TO SERVICE THE CAR AND HAVE IT LOOKED AT. EVERYTHING WAS RUNNING FINE AND DRIVING FINE. THREE DAYS LATER, THE CHECK ENGINE LIGHT CAME ON. NO OTHER INDICATORS WERE PRESENT. I DROVE THE CAR A SHORT DISTANCE AND IT SEIZED UP WHILE I WAS TRAVELING AT ABOUT 45 MPH. I CHANGED THE OIL ON A REGULAR BASIS & DID THE NORMAL SERVICE WORK. THE CAR WAS TOWED TO THE DEALER. THE DEALER INSPECTED THE CAR AND SAID IT NEEDED A NEW ENGINE AND REAR END. THE REAR END WOULD BE COVERED UNDER WARRANTY BUT THE ENGINE WOULD NOT. I DID NOT HAVE MY RECEIPTS FOR OIL CHANGES. I AM TRYING TO GET KIA TO HONOR THE WARRANTY. THEY WILL COVER THE REAR END BUT NOT THE ENGINE AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938549December 29, 2016
ENGINE
TL* THE CONTACT OWNED A 2012 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE ABRUPTLY DECELERATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER, ATTEMPTED TO CHECK UNDER THE HOOD, AND FOUND THAT THE ENGINE WAS ON FIRE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10934565December 11, 2016
ENGINE
THE ENGINE STARTED BURNING OIL, THE ENGINE HAD 65,707 MILES WHEN WE NOTIFY THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE. WE ASKED THE DEALERSHIP PEOPLE TO REPLACE THE WHOLE ENGINE AND THEY ONLY REBUILD IT. WE'RE SO UPSET AND NOT SUPPORTED SINCE WE ARE STILL PAYING A LOT OF MONEY FOR THIS VEHICLE AND NOT HAVING GUARANTEE O HOW LONG THIS FIX WILL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934130December 9, 2016
ENGINE
CATASTROPHIC ENGINE FAILURE, STATIONARY, ENGINE SEIZED UP AFTER OWNING IT FOR 10 MONTHS. 104,000 MILES, OIL CHANGES REGULAR, METAL SHAVINGS IN OIL, NO OIL LIGHTS OR ENGINE LIGHTS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927249November 21, 2016
SUSPENSION, WHEELS
WHILE DRIVING APPROXIMATELY 35 MILES PER HOUR ON A PAVED CITY ROAD, THE DRIVER'S SIDE FRONT WHEEL CAVED INTO THE VEHICLE (DETACHED FROM THE VEHICLE). THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT NOR HIT ANY SIGNIFICANT HOLES. THE INCIDENT WAS SPONTANEOUS WITHOUT ANY APPARENT CAUSE. THE VEHICLE WAS TOWED TO A KIA DEALER, WHO FOUND THAT THE BOTTOM BOLT OF THE STRUT HAD BROKEN AND FALLEN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926447November 16, 2016
ENGINE
DRIVING ON A CITY HIGHWAY AT APPROX 40MPH, ENGINE DIED, CHECK ENGINE LIGHT CAME ON. LOST POWER STEERING ETC. COASTED TO SIDE OF ROAD, CAR WOULD NOT RESTART. HAD TO CALL TOWING COMPANY TO GET IT TO KIA MAIN DEALER. ENGINE HAD COMPLETELY SEIZED (SPUN MAIN BEARING). IT HAS HAD REGULAR MAINTENANCE USING MOBIL 1 SYNTHETIC OIL. ENGINE WAS AT 111,000 MILES AND IS BEING REPLACED UNDER KIA 120K MILE EXTENDED ENGINE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926296November 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT; HOWEVER, THERE WAS AN ABNORMAL SOUND FROM THE HOOD. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE HIGHER THAN 50 MPH. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT METAL SHAVINGS WERE LOCATED IN THE OIL, AND THERE WAS CATASTROPHIC ENGINE FAILURE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918116October 23, 2016
ELECTRICAL SYSTEM
I PURCHASED A NEW 2012 KIA SORENTO AND WAS VERY EXCITED ABOUT THE 10 YR / 100,000 MILES WARRANTY ( A BIG PART IN THE DECISION ) TO PURCHASE THIS VEHICLE. IN SEPTEMBER 2016 THE CAR WAS UNABLE TO START , THE MECHANIC STATED THE STARTER WAS THE PROBLEM. I CALLED KIA AND WAS TOLD I SHOULD HAVE TAKEN THE CAR TO A KIA DEALER FOR EVALUATION, AND FURTHER MORE THE STARTER WAS NOT COVERED, EVEN. THOUGH THERE IS A LIST OF ITEMS NOT COVERED AND THE STARTER IS NOT ONE OF THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916289October 15, 2016
ENGINE
WITHIN THE WEEK BEFORE WEDNESDAY, 10/12/16, BOTH MY WIFE AND I HEARD A "CLICKING" NOISE FROM THE ENGINE COMPARTMENT. WE NOTIFIED OUR LOCAL AUTO MECHANIC AND THEY, TOO, HEARD THE NOISE BUT WE'RE NOT ABLE TO MAKE ANY DIAGNOSIS. THEN, ON THE DATE NOTED, AFTER ACCELERATING INTO TRAFFIC ON A 4-LANE HWY (HWY 101, SOUTH TOWARD SANTA ROSA, CA), AT A SPEED OF ABOUT 65 MPH, THERE WAS A LOUD, ALARMING KNOCKING NOISE IN THE ENGINE. THE ENGINE DID NOT DIE / QUIT, BUT WE WERE ABLE TO BRAKE AND PULL OFF IMMEDIATELY. IT WAS OBVIOUS THAT WE COULD NOT PROCEED SAFELY, SO WE CALLED A TOW TRUCK TO TAKE US BACK TO LAKEPORT. THERE OUR MECHANIC INFORMED US OF THE NEED OF AN ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916180October 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHEN THE CONTACT STARTED THE ENGINE, THICK WHITE SMOKE EMITTED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS OIL SLUDGE AROUND THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915477October 12, 2016
ENGINE
10/09/2016 DRIVING HOME FROM BEING EVACUATED BECAUSE OF HURRICANE MATTHEW, WITH MY DAUGHTER, SON-IN-LAW AND GRANDBABY. WHILE GOING DOWN THE HWY 65 MILES PER HOUR, WE HEARD A LOUD NOISE, I FELT A THUMP UNDER MY FOOT ON THE PASSENGER SIDE. WE LATER LEARNED IT WAS THE ROD THAT WENT THROUGH THE ENGINE. THANK GOD MY HUSBAND COSTED THE CAR OVER TO THE SIDE, IT WOULD NOT START. WE CALLED FOR HELP FROM A FRIEND THEY PICKED US UP. TOWED THE CAR TO KIA DEALERSHIP IN MYRTLE BEACH. WE HAVE JUST LEARNED THEY ARE NOT GOING TO PAY FOR A NEW MOTOR. THEY HAVE DETERMINED IT WAS NOT THEIR FAULT!! HOW IS THIS POSSIBLE?? WITH ALL THESE COMPLAINTS. WHY IS THERE NOT A CLASS ACTION LAW SUITE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914515October 7, 2016
ENGINE
ON MY WAY TO WORK I HEAR A LOUD POP. THEN AFTER THAT I COULD HEAR A KNOCKING NOISE EVERY TIME I ACCELERATED. I HAD THE CAR TOWED TO THE DEALERSHIP I BOUGHT THE CAR AT. I WAS TOLD I HAD A ROD KNOCKING, IF I COULD PROVIDE PROOF OF OIL CHANGES EVERY 7500 MILES THEY WOULD SEE IF KIA WOULD COVER THIS. MY OIL IS CHANGED EVERY 5000 BUT DONE AT HOME NOT A DEALERSHIP OR LUBE PLACE. I DID NOT KEEP MY RECEIPTS OF OIL AND FILTER BOUGHT. THEREFORE I WAS OUT OF LUCK. THEY COULD GET A REBUILT MOTOR FOR $6100 WITH A YEAR WARRANTY. BUT, THEY COULD NOT FIND A USED MOTOR. THE GENERAL MANAGER AT THE DEALERSHIP WAS SO RUDE TO ME ON THE PHONE AND EVEN USED FOUL LANGUAGE. HE SAID THAT I HAD NEVER SERVICED MY CAR WHICH IS NOWHERE NEAR THE TRUTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913569October 4, 2016
ENGINE
SON WAS DRIVING VEHICLE ON INTERSTATE. STARTED MAKING A NOISE AND THEN STOPPED. HAD IT TOWED. DEALERSHIP SAID IT WAS THE BEARINGS ON THE UNDERSIDE OF CRANKSHAFT. 114,000 MILES SO OUT OF WARRANTY. HAD TO REPLACE ENGINE AT COST TO ME OF OVER $7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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