Kia Sorento Complaints (2012)

880 consumer complaints on file.

#10990503May 19, 2017
STRUCTURE:BODY
THE DRIVER'S SIDE REAR DOOR HANDLE CAME OFF. I WAS TRYING TO OPEN THE DOOR, AND THE HANDLE JUST FELL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985936May 16, 2017
ENGINE
I HAVE CONTACTED THE KIA DEALERSHIP THREE TIMES ABOUT THIS CAR BURNING OIL. THEY TOLD ME THIS IS NORMAL FOR A VEHICLE THAT HAS 90,000 MILES ON IT. ONE TIME I HAD TO PUT 2 QUARTS OF OIL IN IT AND THEN AFTER DRIVING 400 MILES I HAD TO PUT ANOTHER 1 QUART OF OIL IN IT. I UNDERSTAND THEY COULD BE A PROBLEM WITH THE 2.4 ENGINE IN THIS VEHICLE. ALL I AM ASKING IS FOR THEM TO DO A COMBUSTION TEST ON THE ENGINE WHILE IT IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984842May 11, 2017
AIR BAGS
THE AIR BAGS DID NOT COME OUT AND THE CAR WAS TOLLED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984187May 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHEN APPLYING THE ACCELERATOR PEDAL. THE DRIVER NOTICED THAT SMOKE WAS EMITTING UNDER THE HOOD OF THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND A FIRE ERUPTED UNDER THE HOOD. A PASSERBY STAYED WITH THE DRIVER UNTIL A STATE TROOPER WAS PRESENT AS THE VEHICLE WAS ON FIRE AND THE FLAMES WENT OUT OVER TIME. THE DRIVER WAS ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TOWED TO A MECHANIC YARD. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS WAITING TO DETERMINE A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE HOW THE FAILURE OCCURRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. ..UPDATED 06/27/17 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983574May 4, 2017
AIR BAGS
CAR PURCHASED IN NOVEMBER 2014. DRIVER'S SIDE AIRBAG LIGHT CAME ON A WEEK AGO ABOUT 81,700 MILES. TOOK TO KIA DEALER ON 5-4-17 AND WAS TOLD I NEEDED A NEW AIR BAG COSTING $1,032 AS EXTENDED WARRANTY DOES NOT COVER IT. WARRANTY SHOULD COVER COST OF REPLACING AIRBAG AS IT IS PART OF THE VEHICLE AND IS FAULTY THROUGH NO FAULT OF MY OWN. I HAVE READ NUMEROUS COMPLAINTS ONLINE ABOUT SIMILAR ISSUES. I AM NOT ABLE TO REPLACE AIRBAGS AT THIS TIME DUE TO COST. PLEASE HELP. SHOULDN'T THERE BE A RECALL FROM MANUFACTURER ON THIS. SAFETY IS A PRIORITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981539May 1, 2017
SEATS
BOTH DRIVER AND FRONT PASSENGER SEAT TRIM THAT HOUSES THE SEAT POSITION ADJUSTMENT KNOBS ARE DESIGNED POORLY AND FAIL UNDER NORMAL USE. ONCE FAILURE OCCURS TRIM CAN MOVE EASILY WHICH CAN CAUSE THE SEAT ADJUSTMENT SWITCHES TO BE ENGAGED CAUSING THE SEAT TO MOVE WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981084April 27, 2017
ENGINE
DRIVING AND THE CAR CUT OFF ON THE HIGHWAY. NO LIGHTS NO WARNING.. ENGINE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981104April 27, 2017
ENGINE
CAR NEVER GAVE A WARNING THAT ANYTHING WAS WRONG, TOOK IT TO GET REGULAR OIL CHANGES AS NEEDED AND SUDDENLY IN TRAFFIC WHILE MOVING FORWARD, THE CAR BEGAN BUCKING AND JUMPING, THE NOISE SOUNDED LIKE A CLUCK. I THOUGHT SOMETHING HAD FALLEN OFF AS THE CAR WAS ORIGINALLY DRIVING SMOOTHLY. I HAD IT TOWEDT TO KIA AND IT WAS SAID THE ENGINE WAS NO GOOD. NO WARNING LIGHTS OR ENGINE LIGHTS EVER CAME ON TO FOREWARN OF ANY ISSUES EVER WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980473April 25, 2017
AIR BAGS
AIRBAG LIGHT CAME ON AND STAYS ON. NO ACCIDENTS OR SUCH. CHECKED FUSES AND THEY ARE FINE. PLEASE HAVE KIA COMPLETE A RECALL. THIS SEEMS TO BE AN ISSUE WITH ALL KIA'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980027April 23, 2017
ENGINE
TOOK THE CAR 6 WEEKS LEFT ON MY WARRANTY. STARTING COLD, ENGINE MAKING NOISE ( LIKE TAPPATS, LOUD} THE SERVICE MAN AND KIA TECH. HEARD THE SOUND AGREED BUT THE WORK ORDER STATED LIKE SIMULAR ENGINE. NOW NO WARRANTY. EXPIRED . KIA REP. STATED MUST BRING THE CAR TO DEALER ( 70 MILES EACH WAY} AND HAVE $300 FOR TAKEN THE ENGINE APART AND DRIVE ROD IS ONLY UNDER WARRANTY IF NEEDED. TRANPORTATION I ON MY OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979865April 21, 2017
UNKNOWN OR OTHER
TRUCK STARTED MAKING A KNOCKING NOISE. TOOK IT TO THE LOCAL DEALERSHIP AND TO MY SURPRISED, WAS TOLD THAT I NEED AN ENGINE. IT WAS SHOCKING BECAUSE THERE WERE NO SIGNS PRIOR TO THE KNOCKING TO INDICATE A PROBLEM. NO LIGHTS ON THE PANEL LIT UP, NO OIL LEAKS OR ANYTHING OF THAT NATURE. THE MOST APPALLING THING IS THAT THEY QUOTED SEVERAL PRICES FOR REPLACING THE ENGINE? IT WAS NOTHING THAT I DID WRONG TO CAUSE THIS PROBLEM. IN RESEARCHING, I FOUND THAT SHAVINGS FROM THE ENGINE COULD CAUSE THIS PROBLEM. THIS IS A MANFACTURE DEFECT. MY HUSBAND WAS DRIVING IT WHEN IT FINALLY STALLED. HE SUFFERED A HEART ATTACK ONE YEAR AGO AND IS NOT ABLE TO PNYSICALL PUSH THE TRUCK OUT OF THE WAY OF TRAFFIC. FINALLY, HE WAS ABLE TO COAST IT OFF THE HIGHWAY. ALTHOUGH IT HAS ONE HUNDRED THOUSAND MILES, IT WAS SERVICED REGULARLY AND SHOWED NO SIGNS OF A PROBLEM. IF THERE WAS A PROBLEM, IT WAS NOT CAUGHT OR IT WAS IGNORED DURING SERVICE APPOINTMENTS. WHAT OPTIONS DO I HAVE? I DO HAVE A LAWYER WAITING TO HELP ME WITH THIS PROBLEM. I WAS NOT GIVEN INFORMATION THAT SUPPORTED THE NEED OF A NEW ENGINE AT THE COST OF $8,000.00 WHICH IS MORE THAN THE VALUE OF THE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979270April 19, 2017
ENGINE
BOUGHT MY SORENTO BRAND NEW. HAVE HAD FOR 5 YEARS AND HAVE 1 YEAR LEFT ON LOAN. I HAVE RECORDS OF TAKING VEHICLE TO DEALERSHIP AND HAD SEVERAL COMPLAINTS OF HEARING RATTLE LIKE A PAINT CAN.. YET THEY BLEW ME OFF. GAVE ME POOR EXCUSES FOR REASONING AND STATED THIS WAS NORMAL SOUND.. I FELT THAT THERE WAS AN ISSUE YET BELIEVED THE TECHNICIAN OVER MY CONCERNS.. NOISES CONT FOR COUPLE YEARS YET NOTHING GOT WORSE. THEN SHE. I WAS AT 128 K MILES KIA SENDS OUT THE EXTENDED WARRANTY LETTER AND I TOOK MY VEHICLE TO ANOTHER DEALER TO GET AN UNDERSTANDING THAT THIS ISN'T A NORMAL SOUND AND THAT THERE WAS SOMETHING SERIOUSLY WRONG YET THEY BELIEVED A ENGINE FLUSH WOULD GET RID OF CARBON BUILD UP AND ALL WOULD BE GOOD.. AFTER PAYING OUT OF POCKET FOR THIS NOTHING CHANGED AND I GOT LITTLE TO NO ASSISTANCE W THE NEW DEALER I TRAILED. I DON'T TO DRIVE THE VEHICLE BC I HAD NO OPTIONS. NO MONEY LEFT TO FIX MY CAR IN WHICH CAST ME MONTHLY... REPAIRED ALL THINGS NEEDED BY THE KIA BOOK AND AS REQUIRED BY SERVICING W FUEL ADDITIVES AS RECOMMENDED YET NOW I HAVE A COMPLETE BLOWN ENGINE. STILL OWE AND NOW FIGHTING TO GET KIA TO HELP ME. THE RECALL LETTER ISN'T OUT YET THERE IS EXPECTED A RECALL.. I NOW HAVE 141K MILES AND NEED HELP.. I'M LUCKY THAT WE WERE NOT HURT.. OUR ENGINE BLEW IN THE MOUNTAINS.. TOOK ME AAA.. 150 BUCKS AND 6HRS TO GET HOME W FRIENDS ASSISTANCE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979123April 18, 2017
ENGINE
LAST YEAR MY CAR STALLED AND HAD TO BE TOWED TO THE KIA DEALERSHIP AND WE WERE TOLD IT WAS THE ALTERNATER (WHICH WAS REPLACED AT THIS TIME) MY CAR SINCE THEN HAS HAD OFF AND ON TIMES WHERE IT WOULD START TO STALL BUT NOT SHUT OFF AND IT HAS BECOME MORE FREQUENT OVER THE PAST FEW WEEKS. THERE IS A RECALL FROM KIA COMING OUT IN MID MAY FOR THIS PROBLEM WHICH HAS CAUSED SERVERAL ACCIDENTS IN OTHER CARS, AND WE HAVE BEEN TOLD BY THE DEALERSHIP AND CUSTOMER RELATIONS THAT I WOULD HAVE TO WAIT FOR THE RECALL TO COME OUT BEFORE ANYTHING CAN BE DONE SINCE THEY CANNOT FIND WHERE IT IS COMING FROM WHILE IT HAS BEEN IN THERE POSSESSION MULTIPLE TIMES AND THE KNOCKING THAT CAN BE BARELY HEARD IS "WITHIN REASON". I WAS ALSO TOLD BY THE KIA CUSTOMER RELATIONS THAT IF MY ENGINE DIED BEFORE THE RECALL THEN THEY WOULD REPLACED IT. I TOLD THEM MY MAIN CONCERN IS I HAVE FOUR CHILDREN THAT I DRIVE AROUND WITH AND DON'T WANT TO GET INTO AN ACCIDENT DUE TO MY ENGINE DYING WHILE DRIVING AND THEY TOLD ME TO TAKE IT TO ANOTHER DEALER TO HAVE THEM CHECK IT OUT, WHICH I WILL BUT I AM PUTTING THIS IN IN THE MEAN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972331April 13, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
CAN NOT MOVE SHIFTER OUT OF PARK WHEN CAR IS STARTED. CAN NOT SHIFT CAR OUT OF SELECTED GEAR WHEN MOTOR IS RUNNING. ESC LITE IS ILLUMINATED ON DASHBOARD AND BRAKE LITES DO NOT FUNCTION WHEN THESE DEFECTS OCCUR. SYMPTONS EXPERIENCED ARE THE SAME AS DESCRIBED IN NHTSA CAMPAIGN 13V114000. KIA DEALER REPLACED BRAKE LITE SWITCH-SAYS SUV DOES NOT FALL WITHIN POPULATION OF VEHICLES IDENTIFIED UNDER KIA SC098 RECALL. I AM OF THE OPINION MY SUV SHOULD HAVE BEEN COVERED UNDER THIS KIA RECALL AND I SHOULD HAVE NOT BEEN CHARGED FOR THE REPAIRS. MY 2012 SUV SHOULD BE INCLUDED IN NHTSA CAMPAIGN 13V114000 / KIA SC098.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971682April 10, 2017
SERVICE BRAKES, ENGINE, SUSPENSION
MY ENGINE SEIZED UP WHILE IN MOTION. THE FRONT END POPS DURING BRAKING, AND A BOLT HEAD BROKE OFF THE AWD HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971238April 7, 2017
ENGINE
I USED MOBILE ONE 5W30, I USED KIA OIL FILTERS (2 GENERIC), I HAD 44,516K MILES ON IT ON AUGUST 7, 2014. I DID 8 OIL CHANGES. MY CAR WAS RUNNING PERFECTLY FINE. NO WHITE OR BLACK SMOKE, NO DASHBOARD LIGHTS, NOT SLUGGISH, NOTHING AND THE ENGINE SEIZED WITHOUT WARNING. I WAS ON THE HIGHWAY DOING ABOUT 65 WHEN I HEARD A FLUTTERING NOISE THAT VERY QUICKLY TURNED INTO A KNOCKING NOISE. I COULD BARELY PULL OVER WITHOUT ALMOST GETTING HIT TWICE. I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID I NEVER DID ANY OIL CHANGES AND THERE WAS APPROXIMATELY 20K MILES WORTH OF SLUDGE IN MY ENGINE. MY OIL WAS CHANGED AROUND MARCH 7, 2014. KIA MOTORS DOWN RIGHT REFUSED TO EVEN LOL AT IT. I HIRED AND ATTORNEY WHO WROTE A DEMAND LETTER AND 4 MONTHS LATER THEY DOWN RIGHT REFUSED TO FIX IT UNDER THE WARRANTY. MY CAR SAT IN MY DRIVEWAY FOR OVER 15 MONTHS. I REPORTED THIS TO NHTSA BACK IN LATE 2012 EARLY 2013. I WORE A LETTER TO THE OWNER OF THE DEALERSHIP AND SHE PUT A USED ENGINE IN IT AND PAID FOR HALF. NEEDLESS TO SAY I'M HAPPY I HAVE MY CAR BACK BUT I DON'T TRUST IT. I HAVE THE TOP OF THE LINE SX AWD AND I ALSO ADDED THE AMBIENT LIGHTING AND TINTED THE FRONT WINDOWS. I LOVE MY CAR BUT FEEL I SHOULD BE COMPENSATED FOR THE SHEAR HELL AND HUGE FINANCIAL BURDEN IT HAS CAUSED MY FAMILY. I'VE HAD IT BACK SINCE NOVEMBER 12, 2016 AND THE FINANCIAL BURDEN IS STILL HAUNTING MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969503March 30, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CHECK ENGINE AND THE CHECK OIL SENSOR LIGHTS ILLUMINATED. AFTER RESTARTING, THE ENGINE SHUT OFF A SECOND TIME. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967040March 19, 2017
AIR BAGS, STEERING, SUSPENSION
TAKATA RECALL- I HAD JUST STOPPED TURNED A CORNER AND THEN VEHICLE PULLED TO THE RIGHT CAUSING ME TO HIT A POLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10958352March 3, 2017
ENGINE
COMPLETE ENGINE FAILURE. WHILE PASSING A LARGE TRUCK ON A NARROW TWO LANE HIGHWAY THE ENGINE COMPLETELY SHUT DOWN MIDWAY THROUGH THE PASS. MOMENTUM ALLOWED THE CAR TO COMPLETE THE PASS, BUT DUE TO THE SPEED AND WITHOUT POWER STEERING IT WAS VERY DIFFICULT TO MANEUVER. FORTUNATELY I WAS FAMILIAR WITH THE ROAD AND ABLE TO MAKE IT SAFELY TO A PULL OFF. MY LOCAL REPAIR GARAGE DETERMINED THE ENGINE IS SEIZED, WITH METAL FRAGMENTS IN THE OIL. HAVE MADE MULTIPLE ATTEMPTS TO CONTACT THE DEALER WHERE THE CAR WAS PURCHASED. TO DATE, NO RESPONSE. CAR IS CURRENTLY NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958564March 3, 2017
ENGINE
RECEIVED LETTER FROM KIA 'EXTENDING' THE WARRANTY TO 120,000 MILES TO COVER CONNECTING ROD PROBLEM THAT COULD RESULT IN ENGINE FAILURE. SEVERAL MONTHS AFTER RECEIVING LETTER AND CAR AT 147K THE ENGINE FAILED FAILED WHILE DRIVING ON HIGHWAY, KIA DEALER SAID IT WAS FAILED CONNECTION ROD. NOW KIA DENIES CLAIM SINCE PAST 120K. THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A RECALL!! VERY UPSET THAT KIA KNEW OF DEFECT AND IS NOT WILLING TO TAKE OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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