Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11388450January 16, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
POWER STEERING WENT OUT. RADIO TURNS ON AND OFF GOING DOWN THE ROAD. HEADLIGHTS TURN OFF AND ON BY THEMSELF. BATTERY IS NOW DEAD. CAR WILL NOT RUN. TRANSMISSION LIGHT CAME ON ALL IN ONE DAY..I'VE HAD THIS VEHICLE FOR 4 TO 5 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387660January 12, 2021
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, AND ALSO WHEN STARTING CAR AT NIGHT. I LEAVE MY LIGHTS ON AUTO. LATELY MY LIGHTS HAVE BEEN TURNING OFF, WHILE DRIVING ON BACK ROADS AND ON INTERSTATE. I HAVE TO TRN LIGHT SWITCH TO OFF THEN TURN TO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387522January 11, 2021
ENGINE
ENGINE LIGHT IS ON TRY TO DRIVE IT'S STOPPING AND IT'S A KNOCKING NOISE COMING FROM ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387594January 11, 2021
ENGINE
MY CARE BURNS OIL YO ALMOST EMPTY BEFORE THE 3000 MILE OIL CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385764December 31, 2020
UNKNOWN OR OTHER
VEHICLE WAS STATIONARY PARKED IN DRIVEWAY. REAR LIFT GATE WAS ACTIVATED BY OWNER WITH KEY FOB. GRANDCHILD RAN UNDER THE LIFT GATE. OWNER PULLED CHILD FROM REAR LIFT. GATE BRUSHED CHILD'S BACK AND CONTINUED TO CLOSE . OWNER THEN PLACED SEVERAL INAMINATE OBJECTS UNDER REAR OF CAR PROTRUDING FROM CARGO HOLD AND ENGAGED THE LIFT GATE. GATE CLOSED EACH TIME UNRESTRICTED TRAPPING THE OBJECT. CALLED KIA REPORTED PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385812December 31, 2020
ENGINE
WAS DRIVING DOWN THE STREET ENGINE STARTED TO MAKE LOUD NOISE AND STALLED COASTED TO A PARKING LOT. NOTICED SMOKE GOT OUT TO FIND THE ENGINE ENGULFED IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11385526December 29, 2020
STEERING
THE STEERING ON MY SORENTO EX FEELS 'STICKY' AND UNSAFE. WHENEVER DRIVING, WHETHER IN THE CITY, ON THE HIGHWAY, OR IN A NEIGHBORHOOD, IT FEELS AS THOUGH THE STEERING WHEEL IS CONSTANTLY GETTING STUCK FOR HALF OF A SECOND AND NEEDS CONSISTENT READJUSTMENT. THE PROBLEM IS ESPECIALLY EVIDENT WHEN DRIVING AROUND A TURN, BUT IT IS VERY NOTICEABLE EVEN WHILE DRIVING ON A STRAIGHT ROAD OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384258December 20, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS INITIALLY WERE JUST FLICKERING ON OCCASION NOW HEADLIGHTS ARE TURNING OFF WHILE DRIVING. SOMETIMES THEY GO BACK ON AND SOMETIMES THEY DON'T. WARNING ⚠️ COMES ON AND DASH DISPLAY ALSO INDICATES A HEADLAMP ISSUE. SOMETIMES TURNING THEM ON AND OFF HELPS.BEEN GRADUALLY GETTING WORSE. NOW ALL LIGHTS WILL NOT TURN ON INCLUDING BRIGHTS. HORN ALSO NOT WORKING. HAS HAPPENED MULTIPLE TIMES AT NIGHT ON BUSY CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382864December 10, 2020
ENGINE
OVER THE LAST SEVERAL MONTHS, MY ENGINE HAD BEEN BURNING OIL EXCESSIVELY. I HAD TO ADD 5 QUARTS OF OIL EVERY 1-2 WEEKS. 3 WEEKS AGO, WHILE DRIVING ON THE HIGHWAY, MY CAR BEGAN TO SLOW, THE LIGHTS ON MY DASH WERE BLINKING AND THE CAR WAS NOT ACCELERATING. WHEN I WAS IN A SAFE AREA, I ATTEMPTED TO RESTART THE CAR AND IT DID NOT START. KIA DIAGNOSED THE CAR WITH WORN BEARING RODS. THE CAR IS 4 YEARS OLD AND HAS 136,000 HIGHWAY MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378519December 8, 2020
EXTERIOR LIGHTING
HEADLIGHT KEEP BLOWING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374578November 13, 2020
EXTERIOR LIGHTING
MY 2017 KIA SORENTO HEADLIGHTS SHUT OFF FOR NO REASON WHEN I AM DRIVING. WHEN THEY ARE IN AUTO MODE THEY WILL TURN OFF FOLLOWED BY A WARNING ON MY SCREEN SAYING THEY HAVE SWITCHED FROM AUTO TO MANUAL. I HAVE TO TURN THE KNOB TO OFF THEN BACK ON. THEY ALSO SHUT OFF IN MANUAL MODE. THIS IS EXTREMELY DANGEROUS AND FRIGHTENING,ESPECIALLY WITH MY TODDLER IN THE BACK SEAT. I AM TOLD A TSB HAS BEEN STARTED AND POSSIBLY A CLASS ACTION LAWSUIT. WHEN WILL KIA DO A RECALL? ONE DEALERSHIP TOLD ME THEY HAVE NO IDEA WHAT IT COULD BE BECAUSE IT HASNT HAPPENED TO THEM, ANOTHER DEALERSHIP SAID THEY HAVE NEVER HEARD OF IT BUT ARE WILLING TO TAKE A LOOK TO SEE IF THEY CAN FIX THIS BUT I WILL HAVE TO PAY. THIS IS NOT RIGHT SINCE THIS IS A KIA DEFECT WITH MULTIPLE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374616November 13, 2020
EXTERIOR LIGHTING
SINCE AUGUST 2019, I HAVE BEEN EXPERIENCING INTERMITTENT HEADLIGHTS FAILURE WHILE DRIVING AND THE HEADLIGHTS WAS SET ON AUTO. THE HEADLIGHTS WOULD SHUT OFF FOR 5-10 SECONDS UNEXPECTEDLY AND WILL TURN ON AGAIN. WHEN IT HAPPENS AGAIN THIS PAST SATURDAY (11/7) , I NOTICED WHEN THE HEADLIGHTS WENT OFF, ONLY THE HEADLIGHTS SYMBOL WAS LIGHTED ON THE DASH. NORMALLY, WHEN THE HEADLIGHTS WERE SWITCHED ON AUTO BOTH THE FRONT AND REAR TAILLIGHTS AND HEADLIGHTS SYMBOL WOULD BE LIGHTED ON THE DASH. I HAVE SPOKEN TO FAIRFAX KIA SERVICE TECHNICIAN ABOUT THIS PROBLEM BUT SINCE THE PROBLEM COULD NOT BE REPRODUCED, HE WAS UNABLE TO RESOLVE THE ISSUE. IN REVIEWING YOUR SITE, IT APPEARS OTHER OWNERS OF 2017 KIA SORENTO HAVE HAD SIMILAR ISSUES WITH THE HEADLIGHTS SHUTTING OFF WHILE USING THE AUTO HEADLIGHTS FEATURE. I FEEL THIS IS A SERIOUS SAFETY CONCERN, THEREFORE, I AM HOPING YOUR AGENCY WILL INITIATE AN INVESTIGATION ON THE MATTER TO RESOLVE THE ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED OR DIE AS A RESULT OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374335November 12, 2020
ENGINE
WHILE DRIVING ON THE FREEWAY AT APPROX. 70MPH THE SORENTO LOST ALL ENGINE POWER AND SHUT DOWN. NO CHECK ENGINE OR ANY OTHER WARNING LIGHT CAME ON. PRIOR TO THE SHUTDOWN THERE WAS NO PERFORMANCE ISSUE WITH THE SORENTO, OR ANY INDICATION THERE WAS AN ENGINE PROBLEM. DRIVER WAS ABLE TO GET SORENTO TO THE SHOULDER. CAR RESTARTED BUT ONLY FOR 1/4 MILE AND SHUT DOWN AGAIN. COULDN'T BE RESTARTED. KIA SAID NEEDED A FULL ENGINE REPLACEMENT, WOULDN'T HONOR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373832November 9, 2020
STRUCTURE:BODY
THE PASSENGER SIDE BACK DOOR HANDLE JUST FELL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373726November 8, 2020
STRUCTURE:BODY, STEERING
STEERING IS STICKY, FORCING DRIVER TO ROTATE STEERING WHEEL IN AN EXAGGERATED WAY TO CORRECT THE ISSUE. DOOR HANDLE COVER ON PASSENGER REAR SIDE BROKE WITHIN 6 MONTHS OF OWNING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372520November 1, 2020
STEERING
WHEN THE VEHICLE IS DRIVING STRAIGHT THE STEERING WILL FEEL LIKE IT HESITATES SLIGHT MOVEMENTS AND THEN RELEASES CAUSING ME TO OVER STEER. ALMOST LIKE THE ELECTRONIC STEERING IS INTERMITTENT. TO THE POINT WHERE I WILL END UP IN THE OTHER LANE SLIGHTLY AND CONTINUALLY HAVE TO COUNTER STEER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367015October 29, 2020
ENGINE
I OWN A 2017 KIA SORENTO WITH 45,000 MILES. MY CHECK ENGINE LIGHT KEPT COMING ON ALONG WITH ENGINE NOISES. EACH TIME I WOULD BRING IT INTO LAYTON, UT KIA SERVICE CENTER, I WAS TOLD IT WAS JUST O2 SENSORS AND ONE TIME IT NEEDED THE ENGINE HARNESS REPLACED. JUST 3 WEEKS AFTER MY LAST VISIT TO THE SERVICE CENTER, I WAS DRIVING ON THE FREEWAY AND MY CAR JUST SUDDENLY LOST POWER AND WENT LIMP. I HAD IT TOWED TO THE SERVICE CENTER WHERE THEY TOLD ME I NEED A NEW ENGINE AND IT WON'T BE COVERED UNDER MY WARRANTY STATING IT WAS CAUSED BY LACK OF MAINTENANCE CAUSING ENGINE SLUDGE. BECAUSE WE HAD MY HUSBANDS COMPANY CHANGE OUR OIL SOME OF THE TIME ( KIA ACTUALLY DID EMISSIONS AND CHANGED IT 3 WEEKS PRIOR) THEY WOULD NOT ACCEPT THEIR DOCUMENTATION ON THIS. THERE IS A RECALL FOR THIS EXACT THING HAPPENING ON SAME YEAR, MAKE AND MODEL BUT ONLY FOR 4 CYLINDER AND WE OWN A 6 CYLINDER. THIS IS OBVIOUSLY A DEFECT WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366774October 28, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I OWN A 2017 KIA SORENTO WITH 45,000 MILES ON IT. I HAVE TAKEN MY CAR IN SEVERAL TIMES DUE TO THE CHECK ENGINE LIGHT COMING ON AND ENGINE NOISES. WE WERE SENT HOME EVERY TIME AND TOLD OUR CAR WAS GOOD TO GO. I WAS DRIVING ON THE FREEWAY WHEN MY CAR SUDDENLY LOST POWER AND WENT LIMP, ALMOST CAUSING AN ACCIDENT. WE ARE NOW BEING TOLD WE NEED A NEW ENGINE DUE TO SLUDGE. THEY ARE STATING IT WAS CAUSED BY LACK OF MAINTENANCE AND REFUSING TO HONOR THE WARRANTY. WE GET REGULAR OIL CHANGES AND THE LAST BEING BY THE DEALERSHIP THEMSELVES JUST WEEKS PRIOR. BUT BECAUSE WE DID 2 CHANGES THROUGH MY HUSBANDS COMPANY, THEY WON'T ACCEPT OUR PROOF OF MAINTENANCE. MY MAKE, MODEL AND YEAR HAS A CURRENT RECALL ON THEIR ENGINES BUT BECAUSE MINE IS A 3.3L AND NOT 2.0 OR 2.4, IT'S NOT COVERED. THIS IS LUDICROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366729October 27, 2020
STEERING
STEERING WHEEL IS HARD TO TURN LEFT / RIGHT, IT FEELS LIKE ITS STUCK AND WILL NOT RELEASE FREE ,THEN YOU HAVE TO PULL IT BACK . ITS SCARES ME ON THE HIGHWAY. I TOOK IT TO THE DEALER AND THEY DIDN'T FIND ANYTHING WRONG. THIS FEELING GOES ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363737October 10, 2020
ENGINE
WHILE DRIVING (IN MOTION) THE VEHICLE, ON A CITY STREET, I IMMEDIATELY LOST POWER, COASTED TO CURB, TURNED VEHICLE OFF (ALTHOUGH ENGINE WAS NOT RUNNING). SEVERAL ATTEMPTS TO RESTART THE CAR HAVE BEEN TO NO AVAIL. PRIOR TO THIS EVENT, THE VEHICLE APPEARED TO BE WORKING GREAT WITH NO WARNING OR SENSOR LIGHTS. VEHICLE HAD TO BE PUSHED IN LOCAL HOTEL PARKING LOT. TOOK THE VEHICLE TO TWO VEHICLE REPAIR GARAGES, INCLUDING A KIA DEALER AND WAS TOLD THAT MY ENGINE HAD SEIZED (LOCKED) AND THAT I WOULD NEED ANOTHER ENGINE TO AFFECT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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