Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11152796November 20, 2018
UNKNOWN OR OTHER
I SAW ON NEWS MEDIA ABOUT THE KIA SORENTO VEHICLE'S CATCHING ON FIRE WHILE DRIVING NOW THIS CONCERNS ME BECAUSE I HAVE CHILDREN IN MY CAR 24/7 AND I DO TRAVEL OUT OF STATE TO VISIT FAMILY. WHY HAS THERE BEEN NO MENTION OR RECALLS ON THIS PROBLEM? I FEEL AS THOUGH I'M DRIVING A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152542November 19, 2018
ENGINE
MY KIA HAS BEEN IN AND OUT OF THE DEALERSHIP REPAIR FACILITY SINCE JULY 1ST 28. I HAVE HAD TO HAVE IT TOWED THERE TWICE. MY ORIGINAL ID COMPLAINT # WITH NHTSA IS NHTSA ID NUMBER: 11142672. I STILL HAVE AN OPEN COMPLAINT WITH KIA THAT HAS BEEN ONGOING. DUE TO MELTED PARTS CONNECTED TO THE ENGINE THAT HAD TO BE REPLACED A COUPLE WEEKS PRIOR TO THE VEHICLE GOING IN THIS TIME. NOW I AM BEING TOLD THE ENGINE MATING SURFACE IS AN ISSUE. THE CYLINDER HEAD IS WARPED & THE BLOCK IS WARPED. HOW? I HAVE NOT DRIVEN THIS CAR HOT THAT I AM AWARE OF! THIS IS A 2011 KIA THAT IS OUTSIDE OF THE RECALL FOR ENGINE ISSUES BUT IS STILL BEING PUSHED FOR RECALL BY NHTSA...WHAT DO I DO NOW IF KIA WON'T REPLACE THE MOTOR? THERE ARE ONLY 77K MILES ON THIS VEHICLE. I BOUGHT IT WITH 900 MILES ON IT. I AM STILL WAITING TO HEAR FROM KIA. THIS IS GETTING RIDICULOUS! KIA KNOWS VERY WELL THERE ARE PROBLEMS WITH THESE MOTORS AND FEELS CONTENT TO SIT BACK AND LET PEOPLE'S HARD EARNED MONEY RESULT IN A NON-DRIVEABLE VEHICLE. I HAVE BABIED THIS VEHICLE SINCE THE DAY I GOT IT. THIS ISSUE IS THROUGH NO FAULT OF MY OWN. THIS IS ON THEM. SOMEONE NEEDS TO DO SOMETHING. A $25K VEHICLE WITH 77K MILES SHOULD NOT NEED A NEW MOTOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152563November 19, 2018
AIR BAGS
MY 2011 KIA SORENTO IS ACCIDENT-FREE. WHEN THE MILEAGE WAS AT ABOUT 85,000, THE AIR BAG LIGHT TURNED ON WHEN I STARTED THE CAR ONE DAY, AND HAS STAYED LIT WHEN THE CAR IS RUNNING EVER SINCE. AROUND THE SAME MILEAGE, I NOTICED THAT THE PASSENGER AIR BAG "OFF" LIGHT IS SOMETIMES LIT WHEN THERE IS AN ADULT PASSENGER, AND IT IS SOMETIMES NOT LIT WHEN NO PASSENGER IS IN THE PASSENGER SEAT. FROM WHAT I READ ONLINE, THIS IS A KNOWN ISSUE THAT IS EXPENSIVE TO FIX (THE CLOCK SPRING ELECTRICAL ASSEMBLY AND THE PASSENGER OCCUPANT SENSOR MAT OR ENTIRE PASSENGER SEAT NEEDS REPLACEMENT). IT LOOKS LIKE KIA HAD A RECALL ON THIS SAME ISSUE FOR THE 2007-8 KIA RONDO AND THE 2006-8 KIA OPTIMA; THIS SHOULD BE A RECALL FOR THE 2011 KIA SORENTO. I WILL GET THIS REPAIR COMPLETED SINCE IT IS AN OBVIOUSLY UNSAFE DEFECT - I READ MANY CONSUMER COMPLAINTS ABOUT AIR BAGS FAILING TO DEPLOY IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151807November 15, 2018
UNKNOWN OR OTHER
ON THE MORNING OF NOVEMBER 13, 2018, MYSELF, MY DAUGHTER AND SON N LAW WENT TO LEAVE HER HOME AND MY KIA SORENTO DIDNT WANT TO START, WHEN IT FINALLY DID START WE WERE ABOUT 45 MINUTES INTO OUR TRAVEL AND PULLED OFF AT A REST AREA, SHUT THE CAR OFF, AND THERE WAS THIS AWFUL BURNING SMELL, KINDA SMELLED LIKE RUBBER TO US. WE LET CAR COOL OFF AND BEGAN OUR TRAVELLING. THERE HAD BEEN SEVERAL PREVIOUS TIMES BEFORE THIS DATE THAT MY KIA HAD NOT WANTED TO START AND THE LIGHTS AND GAUGES WOULD FLASH ON AND OFF. I HAVE OWNED THIS VEHICLE GOING ON 3 YEARS NOW, AND HAVE HAD THE STRUTS LITERALLY BREAK ON ME, THE EMERGENCY BRAKE PART REPLACED TWICE NOW, THE DAY I BOUGHT THE CAR ANTIFREEZE WAS LEAKING OUT OF IT AND I NEVER GOT TO DRIVE IT OFF THE LOT THE DAY I BOUGHT IT. THERE HAS BEEN MULTIPLE ISSUES BUT CAR DEALERSHIP TELLS ME THE CAR IS FINE. 'THE BURNING SMELL IS THE COMPLAINT I AM WORRIED ABOUT"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150091November 8, 2018
AIR BAGS, VEHICLE SPEED CONTROL
AIR BAG LIGHT STAYS ON ALL THE TIME IT SEAMS THERE ARE NUMEROUS COMPLAINT ABOUT THIS ISSUE IVE ALREADY READ ABOUT 20 POSTED ON THE INTERNET. THE SAFETY ISSUE IS WHEN THE LIGHT IS ON THE AIR BAG SYSTEM IS NOT FUNCTIONAL. THE LIGHT TURNS ON WHEN I STAR THE CAR THEN GOES OF FOR 2 SECONDS AND STAYS ON ALL THE TIME UNTIL I SHUT DOWN THE CAR. IVE DONE ALL THE QUICK CHECKS LIKE LOSE CONNECTIONS TO NO AVAIL. ON LINE THE MOST COMMON PROBLEM SEAMS TO IN THE PASSENGER SIDE SENSOR MAT. I PROBLEM THAT COST AROUND $2000 TO HAVE FIXED. I FEEL THE PROBLEM IS SAFETY RELATED AND THE MANUFACTURER IS RESPONSIBLE FOR THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150179November 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO BALISE KIA (LOCATED AT 603 RIVERDALE ST, WEST SPRINGFIELD, MA 01089, (413) 316-1500) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 12933624. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144881November 2, 2018
ENGINE
MY ENGINE GAVE OUT AND MY CAR WILL NOT START. I'VE HAD A MECHANIC LOOK AT IT AND THEY TOLD ME I NEED TO REPLACE THE TIMING BELT BUT THE COMPLETE ENGINE IS NO LONGER WORKING.THE CAR DOES NOT START AND WHEN IT DID IT WOULD STILL JOLT FROM TIME TO TIME. I'VE SEEN A RECALL ONLINE FOR MY CAR ONLINE BUT KIA SAID IT'S NOT COVERED BECAUSE IT WAS OFF BY A COUPLE MONTHS. ALTHOUGH THE ISSUE IS THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144875November 2, 2018
ENGINE
MY ENGINE WENT OUT ON MY 2011 KIA SORENTO ON JUNE 8, 2018. I WAS GETTING READY TO LEAVE FOR WORK. I WAS BACKING OUT OF MY DRIVEWAY. IT SOUNDED VERY ROUGH AND STARTED SHAKING REALLY BAD WHEN I PUT IT IN REVERSE. I DIDN'T KNOW WHAT WAS GOING ON. THE CHECK ENGINE LIGHT CAME ON. I PULLED BACK UP INTO THE DRIVE WAY AND PUT IT IN PARK. IT WAS STILL SHAKING VERY BAD AND SOUNDING VERY ROUGH. I TURNED IT OFF AND CALL A MECHANIC OVER. HE PERFORM A CODE DIAGNOSTIC. THERE WERE ABOUT 10 OR 11 ENGINE CODES THAT POPPED UP ON THE SCREEN. I HAD IT TOWED TO HIS SHOP ON JUNE 13, 2018 TO DO A MORE IN-DEPTH DIAGNOSTIC. IT WAS FOUND THAT THE ENGINE IS NON-REPAIRABLE. FROM THERE, HE HAD IT TOWED TO ADVANCED AUTOMOTIVE DIAGNOSTICS FOR A SECOND OPINION. IT WAS DETERMINED THERE ALSO THAT THE ENGINE IS NON-REPAIRABLE. THERE WAS NO WARNING AND I GOT MY SERVICING IN REASONABLE TIME-SPANS. I AM AT A LOST. I AM STILL PAYING ON A VEHICLE AND CARRYING INSURANCE ON A VEHICLE THAT I CANNOT DRIVE RIGHT NOW. I AM REPORTING THIS BECAUSE I SAW WHERE THE 2012 AND A FEW OTHER YEAR SORENTO'S HAD A ENGINE RECALL. I BELIEVE THAT THE 2011 KIA SORENTO SHOULD HAVE BEEN INCLUSIVE IN THAT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144650November 1, 2018
STRUCTURE:BODY
DOOR WON'T OPEN FROM THE OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144252October 30, 2018
EXTERIOR LIGHTING
HEAD LIGHTS GO OUT EVERY MONTH AND HAVE TO BE REPLACED. LIGHTS GO OFF WHILE DRIVING WHICH IS VERY SCARY WHEN IT HAPPENS AT NIGHT OR ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143645October 29, 2018
ENGINE
CAR HAS BEEN IN SHOP SINCE JUNE AWAITING AN ENGINE . I AM TOLD THAT WHEN AND IF I GET AN ENGINE I HAVE TO PAY 6, 500 DOLLARS FOR IT . I KNOW THAT SOME 2011 SORENTOS HAVE A RECALL ON THERE ENGINES . I AM TOLD THAT MY MANUFACTURER HAS NOT PUT A RECALL ON. AFTER WAITING ALL THIS TIME IT SEEMS TO ME THIS SHOULD BE A RECALL. THE VEHICLE JUST SEIZED ON THE HIGHWAY. THAT'S ALL I WAS TOLD. I HAD JUST PURCHASED THIS CAR. HAD IT CHECKED BY A MECHANIC WHO TOLD ME IT WAS FINE. HOW DOES THIS HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143700October 29, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL CONTROLS ON STEERING WHEEL STOPPED WORKING AROUND 120,000 MILES. BLUETOOTH, RADIO CONTROLS AND CRUISE CONTROL. ALL POWER SOCKETS AND USB SOCKET STOPPED WORKING AROUND 110,000 MILES. WHINING SOUND COMING FROM ENGINE AREA WHEN CAR IS ON STARTED AROUND 128,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143422October 27, 2018
AIR BAGS
SRS LIGHT ON, REPLACE ENTIRE PASSENGER SEAT $3000. NO ACCIDENT AIR BAGS NEVER DEPLOYED, CAR STATIONARY LIGHT COMES ON YET PASSENGER IN SEAT SENSOR WORKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142542October 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THROTTLE POSITION SENSOR (PART OF THROTTLE BODY) HAZARD! RANDOM. THE VEHICLE RADIO WILL SHUT OFF, ALL DASHBOARD LIGHTS WILL ILLUMINATE (SAME LIGHTS ILLUMINATE WHEN THE VEHICLE IS STARTED), AND THEN THE THROTTLE PEDAL LOSES THE ABILITY TO ACCELERATE EVEN WHEN PRESSED ALL THE WAY TO THE FLOOR. THERE IS NO ACCELERATION/POWER WHAT SO EVER! THE VEHICLE WILL MAINTAIN A SPEED 20 MPH. THIS HAS BEEN CONFIRMED AS THE VEHICLE IS PULLED OFF THE ROAD TO SAFETY. TO CORRECT, EMERGENCY EXIT TO SIDE OF THE ROAD, PLACE THE VEHICLE IN PARK, TURN THE VEHICLE OFF, AND THEN RESTART THE VEHICLE. THIS HAS HAPPENED ON NUMEROUS OCCASIONS WHILE DRIVING AT ACCELERATED SPEED (40-60 MPH) OF WHICH THE VEHICLE WAS PULLING OUT INTO TRAFFIC, WHILE ON THE HIGHWAY, AND WHILE ACCELERATING AFTER A STOP LIGHT. THIS IS A VERY HAZARDOUS/DANGEROUS CONDITION THAT HAS NEARLY PLACED ME INTO AN ACCIDENT THAT COULD HAVE ETHER SEVERELY INJURED OR KILLED ME BY ONCOMING TRAFFIC. THERE ARE MULTIPLE COMPLAINTS REGARDING THIS ISSUE WHEN SEARCHED ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=NHQAQURNFV0 HTTPS://WWW.YOUTUBE.COM/WATCH?V=834XLHQGRNO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142672October 25, 2018
ENGINE
APPROXIMATELY 6 WEEKS AGO MY VEHICLE BEGAN ACTING FUNNY, LIKE IT WANTED TO DIE OUT WHILE DRIVING AND WOULD CUT OUT AT RED LIGHTS. WHEN THE ENGINE LIGHT CAME ON I TOOK IT TO A KIA DEALER AND WAS TOLD THE ISSUE WAS EXHAUST CAM SHAFT AND IT WAS BROKEN OFF /MELTED IN CYLINDER HEAD. TO REPLACE HEAD HAD TO BE REMOVED. WHEN HEAD WAS REMOVED CRACKS WERE FOUND ON COILS 3 & 4 IN HOUSINGS AND NOTICED METAL SHAVINGS IN MOTOR. YESTERDAY I DROPPED AT DEALER WHO NOW SAYS VEHICLE MAY HAVE A BLOWN HEAD GASKET OR WORSE. MADE KIA AWARE WITH 1ST ISSUE AND THEY COVERED 1/2 OF REPAIR COST. STILL HAVE AN OPEN CASE # WITH THEM AND REPORTED THE NEW ISSUE UNDER THE SAME CASE NUMBER. BROKEN AND MELTED PIECES IN CYLINDER HEAD & METAL SHAVINGS TELLS ME ENGINE ISSUES THAT I AM NOT RESPONSIBLE FOR. COULD THIS BE RELATD TO SAME ISSUE AS FIRES IN ENGINES ON 2011 SORENTOS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142449October 24, 2018
UNKNOWN OR OTHER
WAS INVOLVED IN A CAR FIRE THAT WAS A TOTAL LOSS OF THE CAR. IT WAS MY DAUGHTER, MYSELF AND 4 DOGS HEADING TO SEE MY DAD IN WIGGINS,COLORADO. IF NEED MY DAUGHTER HAS PHOTOS OF THE CAR FIRE AS WELL AS VIDEOS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141976October 23, 2018
AIR BAGS
AIRBAG SENSOR CAME ON DESPITE NO ACCIDENT AND HASN'T GONE AWAY. NO DAMAGE OR HITS TO MY VEHICLE TO CAUSE ANY MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141840October 22, 2018
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
MOTOR MOUNTS ARE BROKE. I NEED TO REPLACE 3 OF THEM. THIS ISN'T NORMAL AT ALL. THE CAR HAS NEVER BEEN WRECKED. THE PAINT KEEPS PEELING OFF. I REPAINTED 1 X ON AN AREA, KIA IS AWARE. I TOOK TO THEM AND THEY SAID KIA WASN'T RESPONSIBLE (BUT , I DISAGREE). I PAID OVER 30,000 FOR THIS KIA.. , BODY SHOP COULDN'T GUARANTEE DUE TO THE PAINT JOB KIA DID ON MY AUTOMOBILE. NOW THE PAINT IS PEELING ON OTHER SPOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141434October 19, 2018
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 50 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE DECELERATED TO 10 MPH; HOWEVER, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO TURNER KIA (4201 CHAMBERS HILL RD, HARRISBURG, PA 17111, (717) 564-2240) WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE CONTACT WAS INFORMED THAT THE ENGINE MIGHT BE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000. *TT CONSUMER NOTIFIED CORPORATE HEADQUARTERS. UPDATED 12/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141451October 19, 2018
STRUCTURE:BODY
REAR OUTSIDE DOOR HANDLE WILL NOT OPEN THE DOOR. ONLY CAN BE OPENED FROM THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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