Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11445485December 29, 2021
UNKNOWN OR OTHER
The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 20 mph when the vehicle began to lag in acceleration when attempting to go uphill. The driver noticed a spark within the instrument panel directly behind the steering wheel. The driver then immediately pulled over and both the driver and the passenger (the contact) exited the vehicle. The vehicle then caught fire. The fire department showed and distinguished the fire. A report was made. There were no injuries. The vehicle was towed and deemed totaled. The dealer was not contacted. The manufacturer was contacted and made aware of the failure. A case was opened regarding the matter. The approximate failure mileage was unknown
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11445279December 28, 2021
WHEELS
All four tires cupped on vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444455December 20, 2021
ENGINE
The oil pressure switch sensor is going bad. Common problem with the 3.3 Lambda V6 engine. The oil light comes on when the vehicle is at idle. I now have an oil leak which is another symptom of the sensor going bad. Costly repair, sensor located deep in the engine between the two cylinder banks. This is a fire hazard with oil pooling on top of the engine if not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443335December 10, 2021
STEERING
While driving 40mph+, steering appears to "stick" and driver has to make a more forceful jerk with the steering wheel to "unstick" the steering. Driver ends up over compensating for stuck steering and is jerking the car on the road. Steering appears to not "stick" as much when going under 40mph. Steering sticks more often going around bends or small turns on the open road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442847December 6, 2021
UNKNOWN OR OTHER
Steering began sticking at about 55K miles. Got worse over time. Causing difficulty with accurate lane changes or straight steering. Car has electric motor assisted power steering. Found multiple similar cases on line where solution was to replace entire steering column assy. Took car in to dealer (Peoria Kia, Peoria AZ) 15Oct2021. Dealer said had to replace entire column assy- steering. Was covered by 3rd party extended warranty on car, 2 months later, steering stopped working completely. We were able to get the car to the side of the street and stop. Had car towed back to Peoria Kia. They now report broken steering gear, which appears to be related to previous repair. Solution pending back ordered parts. Work order for first repair attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442104November 30, 2021
UNKNOWN OR OTHER
The horn on my Kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn. (I was informed there were actually 2 horns). My vehicle was purchased 10/8/16. Since it was under warranty, in June 2021, I provided KIA the receipt to get reimbursed for the horn replacement. After 5 months of my persistent communication with KIA, they denied reimbursement. Early on one of the KIA emails asked for proof of payment (which I provided) and it also stated reimbursements can take up to 60 days. I have the defective horns in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439212November 3, 2021
STEERING
The contact owns a 2017 KIA Sorento, which he purchased new. The contact stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. The contact had initially taken the car to the dealership (Gunther KIA), where he purchased the vehicle as new. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. The contact agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, the vehicle was returned to the dealership’s service dept. They performed a software update on the car. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. The contact had taken the vehicle back to the dealership, where a case was filed and opened; however, after a few days in their possession, the dealership could not diagnose or duplicate the failure. At one point, the master adviser at the dealership told the contact that he himself had the same experience with his own Sorrento. And he learned to deal with it and said to the contact (car owner) should learn to deal with it because the dealership would not give him a new vehicle. The contact replied by stating that he didn’t want a new car; he wanted his car fixed because he fears for his family’s, and grandchildren’s safety. The adviser also mentioned that a recall should happen, but the manufacturer has never issued one. The manufacturer had yet to be notified of the failure. As a result, the vehicle was not repaired. The failure mileage was 43,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438486October 28, 2021
ENGINE, POWER TRAIN
my car went from running perfectly fine to completely breaking down in less than 10 miles. Complete engine failure. I was lucky it did not catch fire. I am writing this because Kia needs to change the status of their "product improvement campaign" PI1802 to a full blow recall. This is a wide spread issue that affected thousands of Kia vehicles, but because they refuse to call it a recall, it does not show up on nhtsa or on Kia's website. Kia states that numerous notices were mailed, but I did not receive anything. They cannot prove that I received them any more than I can prove that I didn't. They are now refusing to cover or help cover the cost of a whole new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438004October 25, 2021
EXTERIOR LIGHTING
when driveing at night the head lights are very very dim and the kia dealership can not adjust the head lights any more it is very very bad driveing at night what can you do to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437769October 22, 2021
STEERING
power steering sticks when driving causing you to constantly over correct to keep the car going in a straight line. This leads to erratic driving as you are weaving back and forth on the road to keep the car going straight. There are many complaints on the internet of this problem with most dealers saying they don't see a problem and others replacing the steering column.There should be a recall to fix this problem while under warranty, any problem with a cars steering down a road should be fixed as this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437409October 19, 2021
AIR BAGS
I was in a wreck in a 2017 Kia Sorento lx on sept 27,2021. Somehow ended on opposite side of road hit a culvert was thrown in air and bounced rolled tumbled all directions all air bags deployed but the steering wheel and dash. I ended up with my L1 lumbar burst and shattered. The state trooper that was there even noticed the nondeployed airbags. The owners manual and Internet says if steering wheel airbag doesn’t deploy can result in severe spinal injury. The car is totaled but I’m sure someone could still check it out. I am in a backbrace unable to lift up to a gallon of milk or able to stand or walk very long. And can’t bewithout brace on.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11436740October 14, 2021
EXTERIOR LIGHTING:HEADLIGHTS
Headlamp Multifunction Switch set to "AUTO", while using the Turn Signal (either direction) the Headlights will suddenly TURN OFF... while driving at night this is EXTREMELY DANGEROUS AND DISORIENTING... ALMOST CAUSED AN ACCIDENT. To correct this, I had to jiggle the switch or turn it to Manual ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435548October 5, 2021
UNKNOWN OR OTHER
On 10/03/2021 I was driving on the freeway, when I heard a pop then a thumping sound. After pulling over, we discovered that the engine splash guard had come undone (again!!!) There were no indicators in the vehicle that this was about to happen. There was no debris on the freeway to have caused the shield to come undone. I believe that there is a definite manufacturing defect in this particular part, as this has occurred multiple times, always while driving on the freeway, and never with any associated cause. The only thing that I think is happening is that the bolts/shield are poorly executed and cannot withstand the wind speed when being driven (I was going around 70 MPH)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434594September 27, 2021
EXTERIOR LIGHTING
While driving at night (appro 9:00 PM) the headlights went out for several seconds the came back on. When I got home I googled the year and make to find a few entries with people reporting the same occurrences. KIA dealership found multifunction switch to be defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434354September 25, 2021
UNKNOWN OR OTHER
Oil coming out the exhaust
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432633September 12, 2021
UNKNOWN OR OTHER
My engine has given out on me on several occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432512September 10, 2021
UNKNOWN OR OTHER
While driving with headlights in "Auto" mode the lights turn off randomly and stay off for up to 30 seconds. This can cause crash especially while driving at night on unlit roads and highways. This happened many times in 2018 soon after I purchased the car. I brought it to be serviced by Kia several times and it appeared that they had finally fixed the problem. However, over the years it has reoccurred many times and now happens frequently again. I know earlier versions of Kia have been recalled for this same problem but when my car was being serviced they said that my model did not have a recall for this problem. I have seen many complaints online for this same problem. This is a very dangerous issue and needs to be addressed in a Recall!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432126September 8, 2021
STRUCTURE:BODY
The rear door handle fell off as I went to open it. This is also the side that my 5-year-old daughter sits on. If there were an accident and the door handle just fell off, it could be devestating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431847September 6, 2021
EXTERIOR LIGHTING
When the light selection is set to AUTO the headlights will periodically shut off while driving at night. At other times, the light will turn on when the car is parked and no key or occupants are in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429776August 19, 2021
ENGINE
There is an oil consumption problem in Kia engines. AND Kia refuses to cover the problem. I was told the oil consumption issue will cause my engine to completely fail and yet they refuse to cover it under the warranty. My neighbor has the same make and model and her car nearly crashed because of the same failure. For a YEAR I was told Kia would cover the repairs when the engine eventually fails and TODAY August 19 2021, I was told they won’t cover the engine failure due to oil consumption issues. An issue they FINALLY have a test for but refuse to do because “it’s not covered by the warranty.” I have a 100,000 mile engine warranty. I have my oil changed every 3,000 miles and take very good car of a car they KNOW is going to break down. And still there is no recall. There are thousands of complaints about this exact problem. And people being forced to pay 5-7 grand out of pocket for an issue that MUST be covered. Kia KNOWS it’s a problem and they all say well if anything else goes wrong we will test your car then “maybe” it will be covered. Meanwhile, my car is literally a ticking time bomb. That apparently a Kia warranty won’t cover. Please, for the thousands of people like me, investigate and expose Kia for this serious issue. I don’t want my car to seize or explode because of a problem Kia knows of and refuses to repair or recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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