Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11105305July 3, 2018
ENGINE
2012 KIA SORENTO -SIMILAR TO OTHERS, OIL PRESSURE LIGHT AND CHECK ENGINE LIGHT CAME ON. RATTLING NOISE HEARD DURING ACCELERATION. MY MECHANIC INFORMED ME MAIN REAR SEAL BLOWN. CALLED KIA AND LEARNED MY ENGINE IS NOT INCLUDED IN THE CURRENT RECALL. AFTER READING OTHER REPORTS, SEEMS LIKE KIA MAY NEED TO EXPAND THE RECALL TO INCLUDE OTHER ENGINES IN THE SAME TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103757June 25, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE WEATHERSTRIPPING AROUND THE DRIVER AND PASSENGER SIDE DOORS WAS LOOSE AND PREVENTED THE DOORS FROM OPENING. TEAM KIA OF BEND (611 NE PURCELL BLVD, BEND, OR 97701) DIAGNOSED THAT THE WEATHERSTRIPPING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO GET IN TOUCH WITH THE REGIONAL MANAGER FOR THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102204June 15, 2018
ELECTRICAL SYSTEM, ENGINE
I HAD A FEW PROBLEMS WITH MY CAR, ONE OF THEM IS THAT MY CAR MADE A BIG RATTLE NOISE WHILE DRIVING AT ABOUT 45MPH IN THE STREET, I CALL KIA MADE AN APPOINTMENT TOOK THE CAR AND WHEN THEY GOT BACK TO ME THEY SAID IT WAS THE THROTTLE NEED IT TO BE REPLACE ($500) THEN THE STARTED ($600) I HAVE REPLACE THIS 2 TIMES ALREADY, THEN THE DRIVE BELT IDLER PULLEY AND THE BRAKE LIGHTS GO OFF VERY OFTEN, AND SO ON. MAKE STORY SHORT MY CAR WAS IN THE SAFETY RECALL, MY CAR AS SHOWED ALL THE SIGNS, RATTLE NOISE, THE OIL LIGHT GOES ON AND OFF THE DASHBOARD I HAVE SPEND A LOT OF MONEY IN THIS CAR BUT THEY REFUSE TO REPLACE THE ENGINE. I RECEIVED A SECOND SAFETY RECALL NUMBER 17V224 ON OCTOBER 17, 2017. AND THEN ANOTHER NOTICE FROM KIA SAYING THEY EXTENDED THE WARRANTY ON MY CAR TO 120,000 MILES. ON MY POINT OF VIEW THAT DOESN'T FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101197June 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE COMING FROM THE VEHICLE AND THEN THE MOTOR FAILED TO FUNCTION. THE DEALER (CRAIN KIA OF SHERWOOD, 5830 WARDEN RD, SHERWOOD, AR 72120, (501) 542-6042) DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE DEALER FURTHER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT REFUSED TO PROVIDE GOODWILL ASSISTANCE DUE TO THE VEHICLE'S HIGH MILEAGE. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100661June 9, 2018
UNKNOWN OR OTHER
THE PUSH BUTTON TO OPEN THE GAS TANK DOOR CONTINUOUSLY HAS PROBLEMS ACTIVATING TO OPEN THE DOOR. YOU HAVE TO PUSH THE BUTTON SEVERAL TIMES RIGOURSLY TO ENGAGE THE UNLOCK MECHANISM. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. I'VE BEEN ADVISED BY OTHER SORENTO OWNERS THEY TOO ARE HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100696June 9, 2018
AIR BAGS
THE AIRBAG LIGJT CAME ON AND STAYED THEN IT CUT OFF BUT IT WAS NEVER IN A ACCIDENT AND NOTHING ELSE HAS CAME ON HAVE YOU HEARD OF MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099910June 5, 2018
ENGINE
MY SON WAS DRIVING OUR 2012 KIA SORENTO AND AS HE EXITED THE FREEWAY TO THE SERVICE ROAD AND APPROACHED THE INTERSECTION WHICH WAS ON AN UPHILL GRADE, THE ENGINE SUDDENLY STALLED. HE LOST BRAKING AND STEERING CONTROL ON THE CAR. THE CAR ROLLED BACKWARDS INTO THE CAR BEHIND HIM AND COLLIDED WITH THE CAR RESULTING IN $1,820 DAMAGE TO THE OTHER CAR. THE ENGINE HAD SEIZED AND THREW A ROD INTO THE VEHICLE STARTER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11098911May 31, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY FRONT "LOW BEAM" HEAD LAMPS GO OUT FREQUENTLY. IT HAS HAPPENED AT NIGHT ON A DARK ROAD, WITH MY CHILDREN IN THE CAR. EXTREMELY DANGEROUS! I HAVE JUST CONTINUED TO BUY NEW LIGHTS, REPLACE & DO OVER & OVER. FINALLY IT NO LONGER WORKED. I HAD IT CHECKED OUT & THE CONNECTOR AND SOME WIRING WAS MELTED. I PAID TO HAVE THIS FIXED, ONLY TO HAVE IT HAPPEN AGAIN 2 - 3 WEEKS LATER. I JUST HAD IT FIXED AGAIN, BUT AM SCARED TO DRIVE THIS CAR! 1ST ENGINE FAILED WHILE GOING DOWN THE ROAD @ 45 MPH... IT COULD HAVE ENDED FAR WORSE. THAT HAS BEEN FIXED, BUT MY WIRING/HEADLAMPS ARE A HUGE PROBLEM & CONCERN. I HAVE ALSO HAD TO REPLACE MY BRAKE LIGHTS MORE TIMES IN THE PAST 5 YEARS THAN I HAVE IN 20 YEARS I'VE OWNED MY 1998 CAMRY. THIS HAS TO FALL UNDER A RECALL TO BE FIXED BY KIA. IT'S DEFECTIVE PARTS & ASSEMBLY AND COULD BE FATAL! THIS HAS HAPPENED MULTIPLE TIMES WHILE DRIVING LATE AT NIGHT AND ALMOST CAUSED ME TO SLAM INTO A DEER. I HAVE EVEN RENTED A CAR WHEN DRIVING ON VACATION FOR FEAR OF MY CAR HAVING THIS MALFUNCTION OR WORSE. PLEASE HELP ME. MY FAMILY IS SURVIVING ON BASICALLY 1 INCOME & THIS NEWEST HURDLE IS THAT " PROVERBIAL STRAW"... DATE LISTED BELOW IS TODAY'S DATE OF THE MOST RECENT REPAIR. I CAN GET THE DATE ABOUT 3 WEEK'S AGO IF YOU NEED IT. I HAVE ALSO BOUGHT ALL OF THE HEADLAMPS AND BRAKE LIGHTS THAT I HAVE REPLACED FROM THE SAME AUTO SUPPLY STORE TO MY KNOWLEDGE. SO I CAN GET THOSE RECORDS AS WELL IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098245May 28, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
TAKATA RECALL MY TRANSMISSION IS MAKING A NOISE WHEN I BRINGING IT TO A STOP AND MY TIRES START GOING TO THE LEFT ALSO IT HAS NO TRANSMISSION OR MOTOR LIGHT FLASHING BUT I CAN FEEL THATS THERES SOMETHING WRONG ALSO WHEN I PARK IT MOVES A LITTLE I HAVE TO MAKE SURE THE EMERGENCY BRAKE IS ON SO THAT IT WONT BOUNCE INTO GEAR AND MOVE AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097793May 24, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2012 KIA SORENTO. WHILE DRIVING 75 MPH, THE VEHICLE CAUGHT FIRE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT ALSO STATED THAT THE TEMPERATURE GAUGE FAILED TO INDICATE AN ENGINE FAILURE. THE CONTACT STATED THAT THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) IN AUGUST OF 2017 AT THE DEALER (RAY SKILLMAN SHADELAND KIA & MITSUBISHI, 1300 SHADELAND AVE, INDIANAPOLIS, IN 46219). THE DEALER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO KIA'S WARRANTY DEPARTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097667May 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED FOR APPROXIMATELY TWO MONTHS, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (MENTOR KIA IN MENTOR, OHIO, 440-953-1000) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG SEAT SENSOR WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096957May 20, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE STALLS WHILE IN MOTION AND WHEN STOPPED. WHEN IT STALLS IN MOTION, THERE IS NO STEERING OR BRAKES. AWD KICKS IN FOR NO REASON AND WILL NOT GO OFF. I HAD THE VEHICLE CHECKED AND BOTH THE MAP SENSOR AND VCMA ACTUATOR WERE BOTH REPLACED AS RECOMMENDED BY THE DIAGNOSTIC COMPUTER. I DID HAVE A TUNE UP ON THE VEHICLE ONE DAY PRIOR SO I HAD HOPED THE SPARK PLUGS WERE THE PROBLEM. PROBLEM RESUMED ONE DAY AFTER BRINGING HOME FROM SHOP. I CALLED KIA AFTER SEEING THERE WAS A RECALL IN MAY OF 2017 THAT COVERED CERTAIN SORENTO MODELS THAT WERE STALLING, HOWEVER I WAS TOLD MINE WAS NOT A PART OF THIS RECALL. I DON'T KNOW WHAT TO DO NOW OTHER THAN TO TAKE IT TO KIA AND SPEND ENORMOUS AMOUNTS IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096654May 18, 2018
ENGINE
MY CAR STALLED OUT IN THE MIDDLE OF THE ROAD WHILE DRIVING ON A CITY STREET. I TOOK IT TO THE KIA DEALERSHIP CERTAIN IT HAD TO BE THE ENGINE SAFETY RECALL. THEY SAID IT WAS NOT, BLAMED THE ISSUE ON SOMETHING ELSE AND CHARGED ME OVER $1,000 TO FIX IT. I TOOK THE CAR HOME AGAIN. THE NEXT MORNING, IT STALLED AGAIN WHILE DRIVING IN THE MIDDLE OF A MAIN CITY ROAD. I HEARD A KNOCKING SOUND FROM THE ENGINE AND THEN IT DIED. KIA IS PUTTING MY FAMILY'S LIVES AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093994May 15, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
EXISTED THE FREEWAY, STOPPED AT 2 STOP LIGHTS WITH OTHER CARS WITH NO INDICATION OF TROUBLE. STARTED FORWARD FROM LIGHT 100+ YARDS AND MAYBE 20 MPH WHEN FIRE ERUPTED FROM UNDER THE ENGINE COMPARTMENT WITH LARGE FLAMES. I PULLED TO SIDE OF THE ROAD AND FIRE BURNED FROM MOTOR COMPARTMENT INTO DASH AND CEILING OF PASSENGER AREA. VEHICLE IS TOTALED! THE ENGINE HAD BEEN REPLACED BY KIA ON A RECALL JUST 5 MONTHS AGO. ONLY ABOUT 9000 MILES ON THE NEW ENGINE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093502May 12, 2018
ENGINE
116,000 MILES. I HAVE BEEN CHANGING THE OIL EVERY 2K MILES SINCE I FOUND OUT ABOUT AN ENGINE PROBLEM WITH MY MAKE/MODEL. NO MATTER HOW MANY ENGINE FLUSHES AND ENGINE CLEANERS I USE IT BURNS OIL LIKE CRAZY. YESTERDAY I DROVE 1 BLOCK FROM MY HOUSE BEFORE REALIZING THE CAR WAS NOT ACCELERATING BEYOND 20 MILES PER HOUR. NO MATTER HOW HARD YOU STEP ON THE GAS IT WON'T REACH MORE THAN 2 ON THE RPM DIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092557May 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY MECHANIC SAID MY ENGINE SEIZED ON ME. I WAS DRIVING ON A HIGHWAY WHICH TURNS INTO A CITY STREET AND THE CAR STOPPED ON ME AND WHEN I TURNED THE STEERING WHEEL RIGHT TO GET OFF OF THE BUSY STREET IT WAS DIFFICULT TO TURN. I THEN TRIED TO START THE ENGINE, ALL THE LIGHTS CAME ON BUT THERE WAS NO NOISE WHEN I TURNED THE KEY. SMOKE STARTED COMING OUT OF THE ENGINE ON THE PASSENGER SIDE. I HAD TO GET THE CAR TOWED AND THE MECHANIC SAID THE ENGINE SEIZED ON ME. THERE WERE NO WARNING SIGNS. I CALLED KIA BUT THEY SAID MY CAR DOES NOT QUALIFY FOR A RECALL BECAUSE IT IS NOT A GDI MODEL, EVEN THOUGH IT FALLS INTO THE SAME YEAR FOR THE ENGINE RECALL. I CALLED KIA TO SEE HOW MUCH IT WOULD COST TO GET THE ENGINE REPLACED AND WAS TOLD THEY DISCONTINUED MY ENGINE MODEL. SO THEY TOLD ME MY BEST BET WOULD BE TO SEARCH FOR A USED ENGINE IN A JUNK YARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090390April 27, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING THE VEHICLE, THE SUN ROOF SHATTERED. THE CONTACT STATED THAT GLASS PARTICLES FELL ONTO THE PASSENGERS. THERE WERE MINOR SCRAPES, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,414.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11084913April 13, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN EXTREMELY LOUD AND ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE BRAKE AND ENGINE INDICATORS ILLUMINATED, AND THE VEHICLE DROVE ROUGHLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V224000 (ENGINE AND ENGINE COOLING) AND 15V626000 (POWER TRAIN), BUT THE CONTACT HAD NOT RECEIVED THE RECALL NOTICES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083719April 6, 2018
UNKNOWN OR OTHER
ON 06 APRIL 2018 AT 1743, MY WIFE WAS DRIVING OUR 2012 KIA SORENTO AND THE SUNROOF EXPLODED. AFTER FURTHER INVESTIGATION, THE VEHICLE'S GLASS WAS SPREAD ACROSS THE TOP OF THE VEHICLE. NO FOREIGN OBJECT, ROCK OR MAJOR TEMPERATURE CHANGE CREATED THE ACCIDENT AND THE VEHICLE WAS TRAVELING AT FIFTEEN (15) MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083307April 4, 2018
ENGINE
MY KIA SORENTO DIED BY THE SIDE OF THE ROAD ' STALLING REPEATEDLY WHILE I WAS DRIVING AND, OF COURSE, STEERING WHEEL LOCKS UP ' AND WAS TOLD EVENTUALLY THAT THE ENGINE SEIZED UP. THEY HAD TO REPLACE ENGINE (AT MY COST, OF COURSE) AS WARRANTY NOT CONSIDERED VALID BY LACK OF ENOUGH MAINTENANCE RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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