Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11184301March 5, 2019
ELECTRICAL SYSTEM
I WAS DRIVING ON A MAJOR HIGHWAY IN PA, RT. 83 AND MY CHECK ENGINE LIGHT CAME ON. LUCKILY I GOT OFF THE HIGHWAY BECAUSE THE NEXT THING THAT HAPPENED WAS NO POWER WHEN I PRESSED ON THE GAS PEDAL. I GOT IT TOWED TO MY GARAGE AND THEY TOLD ME IT WAS THE ACCELERATOR POSITION SENSOR. I GOT IT REPLACED. TWO WEEKS LATER IT HAPPENED AGAIN. I WAS SMART ENOUGH TO GET OFF THE HIGHWAY WHEN THE CHECK ENGINE LIGHT CAME ON. IMAGINE IF I KEEP DRIVING ON THE HIGHWAY. NO ACCELERATION. I WOULD HAVE BEEN KILLED. RT. 83 IS ONE OF THE WORST HIGHWAYS IN SOUTH CENTRAL PENNSYLVANIA FOR TRACKER TRAILER ACCIDENTS. THIS SORENTO IS A 2011 AND ONLY 55,900 MILE. WHAT YHE HECK. TWICE IN A MONTH. I WANT THIS ON RECORD BECAUSE IF THIS VEHICLE CAUSES ME TO GET IN AN ACCIDENT THAT KILLS ME, KIA IS LIABLE. I ONLY PURCHASED THIS VEHICLE IN OCTOBER 2018. I CAN'T AFFORD TO BUY ANOTHER VEHICLE. PLEASE LET ME KNOW WHAT I SHOULD DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184170March 4, 2019
AIR BAGS
THE PASSENGER AIRBAG LIGHT STAYS ON WHILE THEIR IS A PASSENGER IN THE CAR WITH THEIR SEATBELT IS ON WHILE THE VECHICLE IS BEING OPERATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183623March 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
ACCORDING TO THE OBD CODE READER: CODE P0335, $07E8 GENERIC. CRANKSHAFT POSITION SENSOR A CIRCUIT. VEHICLE HAS TROUBLE STARTING. THE TACHOMETER FALLS TO 0 AS OPPOSED TO SITTING AT A HIGHER IDLE, AND DOES NOT MOVE WHEN PRESSING FOOT ON GAS PEDAL WHEN STATIONARY OR IN MOTION. WHEN IN MOTION, THERE CAN BE TEMPORARY LOSS OF POWER, THE INABILITY TO SHIFT GEARS, AND/OR THE VEHICLE SHAKES AND RATTLES. THIS HAPPENS ON CITY STREETS AND HIGHWAYS, WHEN IN ALL TYPES OF TRAFFIC AND WHEN MOVING AT CONSTANT SPEEDS. WHEN THIS SITUATION HAPPENS, THE CAR DOES NOT SHIFT GEARS AT ALL AND MUST BE RESTARTED. THIS HAS CAUSED DANGEROUS LANE CHANGING TO HIGHWAY SHOULDERS AS WELL AS DIFFICULT ATTEMPTS BACK ONTO THE ROADWAYS DURING RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183496March 1, 2019
ENGINE
2011 KIA, JUST OVER 100,000 MILES. STARTED KNOCKING FROM THE ENGINE, PULLED OVER HAD IT TOWED TO MY MECHANIC. STATED THAT LOWER ENGINE BLOCK BROKE THE ENGINE BLOWN. DEALERSHIP WOULD NOT DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183281February 28, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I HAVE BEEN A KIA CUSTOMER FOR OVER 7 YEARS AND ARE ON OUR THIRD VEHICLE FROM THEM. TRADED MY KIA FORTE FOR 2011 SORENTO IN 2016. IT HAS HAD A LOT OF ISSUES WITH THE ELECTRICAL SYSTEM AND IT COST $1,200 TO FIX IT. RECENTLY ON JAN 25TH MY TIMING CHAIN BROKE AND ALSO RUINED THE ENGINE. NOW TOLD THAT I NEED NEW ENGINE FOR $5.100. I HAVE LEARNED OF MANY RECALLS ON SORENTO ENGINE MOTOR BUT STARTING FOR THE YEAR 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182904February 27, 2019
EXTERIOR LIGHTING
LEFT HEADLIGHT CONNECTER MELTED AND SHORTS OUT THE CONNECTION TO THE LIGHT BULB. OVERHEATS REALLY BAD. WILL HAVE TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181462February 20, 2019
ENGINE, UNKNOWN OR OTHER
TAKA RECALL- VECHICLE HAS STALLED ON THE HIGHWAY/STREETS WHILE DRIVING SEVERAL TIMES, EXAMPLE I COULD BE IN THE MIDDLE OF DRIVING AND THE CAR JUST COMPLETELY SLOWS DOWN, ALMOST CAUSING ACCIDENTS WHICH CAN BE VERY SERIOUS. I HAVE TAKEN THE CAR BACK TO THE DEALER AND THEY SAID THERE'S NOTHING WRONG, CLEARLY THERE'S AND ISSUE WITH THE CAR. I HAVE BEEN READING STORYS WITH CONSUMERS HAVING THE SAME ISSUES THAT I'M HAVING. KIA HAS NOT ISSUED A RECALL WHICH IS SAD DUE TO THE MANY COMPLAINTS AND LIFE THREADING SITUATIONS THIS HAS PUT PEOPLE IN. I'M IN THE PROCESS OF HIRING AND ATTORNEY TO LOOK INTO THIS BECAUSE NO ONE IS GIVING ME ANSWERS. NOT SURE WHAT IT COULD BE BUT I'VE ASK AROUND AND SOME SAY IT SOUNDS LIKE A TRANSMISSION ISSUE I NEED ANSWERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180900February 18, 2019
ENGINE
A CAM SENSOR MELTED, THERE WERE PIECES OF PLASTIC ON THE SPARK PLUGS, AND ALL MECHANICS WE TALKED TO HAVE NEVER SEEN ANYTHING LIKE THIS. THEY INITIALLY THOUGHT THAT IT WAS THE EXHAUST VVT SOLENOIDS, BUT AS THEY INSPECTED FURTHER THEY REALIZED SOMETHING ELSE WAS MAJORLY WRONG. WE WERE ON A ROAD TRIP WHEN THIS HAPPENED AND HAVE BEEN STRANDED FOR 4 DAYS BECAUSE THEY HAVEN'T BEEN ABLE TO FIX THE PROBLEM. THE ONLY SOLUTION THEY FOUND IS TO REPLACE THE ENGINE. THE SYMPTOMS SEEM TO BE CONSISTENT WITH THE NHTSA CAMPAIGNS #11V258000 AND #17V224000 AFTER DISCUSSING WITH THE MECHANICS WE'VE WORKED WITH. SEE ATTACHED IMAGE OF MELTED CAM SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180592February 17, 2019
STRUCTURE:BODY
MY DRIVER'S SIDE DOOR WILL NO LONGER OPEN FROM THE OUTSIDE. I HAVE TO REACH ACROSS THE PASSENGER SIDE AND PULL THE INTERIOR DRIVERS SIDE DOOR HANDLE TO OPEN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179887February 13, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY THEN HEARD A VERY LOUD EXPLOSION. BY THE TIME I REALIZED WHAT IT WAS I WAS HOME. KIA ISN'T TAKING RESPONSIBILITY FOR WHAT HAPPENED SO ONLY HAVING ONE VEHICLE I HAVE TO PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176495February 12, 2019
ENGINE
MY CAR WENT INTO LIMP MODE AFTER CHECK ENGINE LIGHT CAME ON FOR TRANSMISSION AND ELECTRICAL SYSTEM FAILURE IN SOLENOID A OF TRANSMISSION. CAR STRUGGLED TO SHIFT BETWEEN GEARS AND WOULD WOULD JERK ME DRIVING. DRIVING YESTERDAY AND PEDAL WENT STRAIGHT TO THE FLOOR CAUSING TOTAL MOTOR LOSS AND HOLE IN MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174843February 6, 2019
AIR BAGS
AIRBAG LIGHT CAME ON RANDOMLY. HAS NOT SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173747February 3, 2019
STRUCTURE:BODY
IN 2017 MY DRIVER SIDE EXTERIOR REAR DOOR HANDLE WAS BEING OPENED BY MY 98 LBS DAUGHTER AND THE DOOR HANDLE BROKE OFF. CAR WAS IN PARK THEN IN 1018. THE PASSENGER EXTERIOR REAR DOOR HANDLE BROKE OFF BY THE SAME 98 LB DAUGHTER. TO ME THIS IS A SAFETY ISSUES. IF I WAS IN A CAR WRECK AND PASSED OUT. YOU WOULDNT BE ABLE TO GET INTO THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173785February 3, 2019
AIR BAGS, ELECTRICAL SYSTEM
STEERING WHEEL CONTROLS FOR RADIO/PHONE QUIT WORKING AND THE AIRBAG LIGHT CAME ON. NO ACCIDENT ETC, JUST QUIT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173061January 30, 2019
ENGINE
2011 KIA SORENTO WAS PARKED IN THE ATTACHED GARAGE AT 7:30 PM. IT HAD A NEARLY FULL TANK OF GAS. NO PROBLEMS WERE NOTED. MY SON WENT CYCLING THE NEXT MORNING AT 5:30 AM AND RETURNED AT 7:30 AM. HE WENT INTO THE GARAGE TO TURN ON SPRINKLER SYSTEM. NOTHING OUT OF THE ORDINARY WAS NOTICED. AT APPROXIMATELY 7:45 AM HE STARTED TAKING A SHOWER. A FEW MINUTES LATER HE HEARD A LOUD POP. THEN A FEW MINUTES LATER ANOTHER LOUD POP. THEN A FEW SECONDS LATER THE LIGHTS WENT OUT. THEN HE HEARD A LOUD BANGING AT THE FRONT DOOR. A MAN WAS YELLING THAT THE GARAGE WAS ON FIRE. MY SON AND ANOTHER YOUNG MAN WHO WAS RENTING ONE OF THE BEDROOMS IN THE HOUSE ESCAPED WITHOUT INJURY. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE BUT THE CAR THE ATTACHED GARAGE WERE COMPLETELY DESTROYED. THE REST OF HOUSE SUFFERED EXTENSIVE SMOKE AND WATER DAMAGE. SEE ATTACHED PICTURE TAKEN AT 7:59 AM. GARAGE IS TOTALLY ENGULFED IN FLAMES. FIRE INVESTIGATORS DETERMINED THAT THE FIRE APPEARED TO BE CENTER AT THE FRONT OF THE 2011 KIA SORENTO. THE CAR WAS TOTALLY DESTROYED. INVESTIGATORS HIRED BY THE HOME INSURANCE COMPANY WERE NOT ABLE TO DETERMINE WHAT COMPONENT IN THE ENGINE COMPARTMENT FAILED AND CAUSED THE FIRE. NOT ENOUGH LEFT TO BE CERTAIN. KIA MOTORS USA HAS STONEWALLED US ALL THE WAY. THEY SENT PEOPLE TWICE TO MAKE SURE THERE WAS NOT SOMETHING ELSE IN THE GARAGE TO BLAME THE FIRE ON AND TO MAKE SURE THAT THE FIRE INVESTIGATORS MADE A DEFINITIVE DETERMINATION OF OF WHAT COMPONENT FAILED OR OTHERWISE HAD TO SAY IT WAS UNDETERMINED. THEY ALSO HIRED A LOCAL LAW FIRM TO OBSERVE ALL THE INVESTIGATION EFFORTS. INTIMIDATION AND STONEWALLING IS WHAT KIA HAS PROVIDED TO US. MY CONCERN IS THAT SOMEONE IS GOING TO HAVE TO DIE BEFORE KIA AND HYUNDAI ADMIT THEY HAVE DEFECT IN THEIR ENGINE MANUFACTURING PROCESS AND GET IT FIXED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11171592January 23, 2019
SERVICE BRAKES
REAR RIGHT WHEEL SPEED SENSOR REPLACED AT 136,000. ASB, BRAKE AND TRACTION LIGHTS ALL ON. WAS DRIVING APPOX 45 MILES PER HOUR ON CITY STREET, NO REASON FOR LOGHTS TO SUDDENLY COME ON. OWNERS MANUAL INDICATED THAT BATTERY SHOULD BE CHECKED FOR LOW CHARGE, NEW BATTERY NOT INDICATED IN THIS SITUATION. HAD REPLACED BRAKES, PADS AND ROTATORS THREE MONTHS PREVIOUSLY. GOT THREE QOUTES AND KIA WAS $250 MORE THAT THE OTHER REPAIR OPTIONS AND THE INDEPENTENT COMPANIES INCLUDED PURCHASING THE SENSOR FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171010January 20, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
WHEN DRIVING CAR JERKS AND ENGINE CUTS OUT LOSING ALL POWER AND MOBILITY. USUALLY COMES BACK ON WITHIN SECONDS. THIS HAPPENS WHEN DRIVING AT ANY RATE OF SPEED. A FEW TIMES I HAD TO PULL OVER TO THE SIDE OF THE ROAD WITH NO POWER AND RESTART THE CAR. WHEN LOSING ALL POWER I HAVE BEEN ON THE HIGHWAY DRIVING 55-60MPH. ALL POWER IS LOST AND WITH NO POWER STEERING I HAVE HAD TO GET THE CAR OFF THE ROAD OUT OF THE WAY OF TRAFFIC. THIS HAS HAPPENED ABOUT 6 TIMES. OFTEN SMELL SOMETHING BURNING OR MELTING. SMOKE FROM DASH A FEW TIMES. NO FIRES YET... ALSO PASSENGER SIDE HEAD LAMP CONTINUES TO GO OUT BECAUSE OF THE WIRES AND HARNESS MELTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170556January 17, 2019
UNKNOWN OR OTHER
I WAS GOING TO MY SISTER-IN-LAWS HOUSE TO PICK UP MY SON. WHILE GOING ABOUT 55MPH DOWN A RURAL ROAD I SEEN A FLASH ON THE ROAD THAT SEEMED TO COME FROM THE FRONT LEFT TIRE AND REALIZED MY KIA HAD CAUGHT FIRE. I PULLED TO THE SIDE OF THE ROAD AND IMMEDIATELY RAN TO THE NEAREST HOUSE FOR HELP. IT WAS ONLY A MATTER OF SECONDS AND MY WHOLE VEHICLE WAS ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170613January 17, 2019
ENGINE
I AM HAVING ISSUES WITH ENGINE STALL OR WONT START THEN OIL IS GOING SOMEWHERE AND NO CLUE WHERE. I THOUGHT I HAD A GREAT VEHICLE WHEN I BOUGHT IT DIDNT KNOW THERE WAS ANY ISSUES WITH IT. BUT I AM AFRAID TO EVEN DRIVE IT THAT SOMETHING WOULD HAPPEN WHILE I AM OUT WITH THE GRANDBABY AN FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170428January 16, 2019
POWER TRAIN
TOOK MY CAR IN TO THE DEALERSHIP AND FOUND OUT I NEED TO PAY OVER 4K IN REPAIRS THE REPAIR LISTING CONSISTED OF INTERMEDIATE BEARINGS (WHICH LATER WAS TOLD THEY DIDN'T NEED TO BE REPAIRED AFTER I FUSSED ABOUT THE COST. HAD TO GET MY TRANSMISSION REPLACED AGAIN ALONG WITH 2 CV SHAFT FRONT SUSPENSIONS. WITH LABOR AND PARTS 4K. MY REBUILT TRANSMISSION WARRANTY WAS UP IN AUGUST 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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