Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11222191June 24, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION. THE ENGINE USES 1 QUART OF OIL EVERY 500 MILES. UNABLE TO MAINTAIN FULL OIL, ENGINE MAKES KNOCKING NOISES WHEN NOT AT FULL LEVEL. VEHICLE CONTAINS THE THETA ENGINE INCLUDED IN PREVIOUS RECALLS BUT HAS NOT FAILED YET. DEALER RESISTANT TO REPLACE ENGINE DUE TO MILEAGE OVER 100,000, OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222147June 24, 2019
AIR BAGS
THE AIRBAG INDICATOR LIGHT CAME ON WHILE DRIVING RECENTLY. THE CODE APPEARS AS B1346, VOLTAGE IN WIRING OF DRIVER AIRBAG. ALL INDICATIONS ARE IT IS THE CLOCK SPRING MECHANISM IN THE STEERING COLUMN. THE VEHICLE HAS ONLY 110,475 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221984June 23, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WE ARE HAVING TO REPLACE LOW BEAM LIGHTS EVERY 2 TO 3 MONTHS WHICH ALSO LEAD TO THE PASSENGER SIDE LOW BEAM WIRING HARNESS TO BURN UP AND ALSO LED TO BURNING UP THE BRAKE LIGHTS , WE REPLACED THE BURNED WIRING HARNESS AND REPLACED LOW BEAM LIGHTS TO LED LIGHTS WITH FANS BUILT INTO THE LIGHTS AFTER 2 WEEKS REPLACING LED LIGHTS THEY ALSO BURNED OUT. KIA REALLY NEEDS TO LOOK AT THIS ISSUE AND STEP UP AND FIX AND REPLACE THIS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221958June 23, 2019
ENGINE, UNKNOWN OR OTHER
DRIVING DOWN THE ROAD AND ALL OF A SUDDEN OUR KIA STARTED MAKING A KNOCKING SOUND IN THE ENGINE. WE SLOWED DOWN AND STARTED TO PULL OVER WHEN WE HEAR PIECES OF OUR CAR BREAKING OFF AND SAW A HUGE CLOUD OF WHITE SMOKE. WHEN WE PULLED OVER AND GOT OUT OF THE CAR, THE WHOLE UNDERNEATH OF THE ENGINE WAS ON FIRE. THE ENGINE WAS SEIZING AND CAUSED THE BEARING TO PUNCH A HOLE INTO THE ENGINE. THE PARTS WE HEAR FLYING OFF WERE ACTUALLY PIECES OF THE ENGINE EXTERIOR, WHICH CAUSED SPARKS AND IGNITED THE FIRE WHEN THE ENGINE OIL STARTED POURING OUT. THIS HAPPENED WITHOUT WARNING AND WE HAVE KEPT UP ON MAINTENANCE. LESS THAN 100K MILES. VIN IS NOT PART OF ENGINE RECALL, HOWEVER IT IS CLEAR UPON LITTLE RESEARCH THAT KIA KNOWS ABOUT THIS PROBLEM, THEY DON'T CARE, AND THEY ARE DOING LITTLE TO FIX IT. IT'S OBVIOUSLY A HUGE SAFETY ISSUE, THESE ARE PEOPLE'S LIVES WE'RE PUTTING AT STAKE AND THESE CARS NEED OFF THE ROAD. THEY ARE NOT SAFE. PLEASE HELP THE PUBLIC DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11221711June 21, 2019
ENGINE
MY SORENTO WAS MAKING A NOISE IN AUG 2018. I TOOK MY SORENTO TO KIA. KIA STATED THE NOISE WAS A LOW ENGINE BEARING NOISE ON START AND RECOMMENDED ENGINE REPLACEMENT AT MY COST. THE CAR AT THIS TIME HAD 117,090 MILES, WHICH JUST PUT IT OUT OF WARRANTY. FAST FORWARD TO JUNE 2019. WE WERE DRIVING MY SORENTO ON A HIGHWAY GOING A SPEED OF 55-60 MPH, WHEN MY ENGINE STOPPED RUNNING AND 3 CHILDREN AND MYSELF BARELY MADE IT OFF THE ROAD (THIS COULD HAVE BEEN MUCH WORSE IF I WAS PULLING OUT INTO FAST MOVING TRAFFIC). THE CAR SAT FOR 30 MINS AND RESTARTED, BUT MADE A FUNNY NOISE. IT TOOK US 2 HOURS TO GET TOW TRUCK TO COME ON THE SIDE OF THE BUSY HIGHWAY TO GET OUR CAR AND US MOVED TO SAFETY. THEY FINALLY ARRIVED AND THE CAR WAS TOWED ON A WED NIGHT TO THE SAME KIA THAT WORKED ON IT IN 2017 AND A NOTE WAS LEFT WITH MY KEYS ABOUT WHAT HAPPENED INCLUDING THE NOISE. THE NEXT MORNING (THURS) I CALLED AND SPOKE TO THE SERVICE MANAGER AT KIA AND REPEATED THE NOISE AND ISSUES THAT BROUGHT MY CAR INTO THEM. HE CALLED ME BACK STATED HE LET THE CAR RUN FOR 1.5 HOURS, CHECKED THE ELECTRICAL SYSTEM, AND ALL THE FLUIDS. THE CAR DIDN'T SPUTTER OR STALL OUT. ON FRI THEY RAN DIAGNOSTICS ON THE CAR. THEN THEY TEST DROVE THE VEHICLE TO SEE IF THEY COULD REPLICATE THE NOISE. THE CAR DID NOT MAKE IT FAR FROM KIA BEFORE THE CONNECTING ROD BLEW 2 HOLES THROUGH THE ENGINE AND LANDED ON THE RADIATOR. ALL FLUIDS WERE LOST PER SERVICE MANAGER AT KIA. HE STATED THAT THEY DID NOT HEAR THE KNOCKING OF THE ROD PRIOR TO HIT HAPPENING WHEN THE TECHNICIAN TOOK IT ON A TEST DRIVE. NO PAPERWORK HAS BEEN SHARED REGARDING THE CURRENT STATE OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221268June 19, 2019
ENGINE
WHILE DRIVING ON THE INTERSTATE WE ACCELERATED TO APPROXIMATELY 65 MPH AFTER ENTERING THE INTERSTATE ON AN ON-RAMP. WITHIN ABOUT 1 MILE, THE VEHICLE STALLED WITH NO WARNING/TICKING/KNOCKING, AND GAUGE/WARNING LIGHTS CAME ON. WE COASTED TO AN EXIT RAMP AND AFTER COMING TO A STOP REALIZED THE ENGINE WAS STOPPED AT 0 RPM. I TRIED TO START THE VEHICLE MULTIPLE TIMES IN ORDER TO MOVE OUT OF THE WAY OF TRAFFIC COMING FROM BEHIND, FOR SAFETY REASONS, BUT THE ENGINE WAS SEIZED AND WOULD NOT TURN OVER. THE ATTEMPTS TO START THE VEHICLE ADDITIONALLY CAUSE THE STARTER TO FAIL. DURING THE ATTEMPTS TO START THE VEHICLE, SMOKE CAME FROMT HE ENGINE AREA AS WELL AS THE SMELL OF BURNING METAL. I AM UNSURE IF THE SMOKE CAME FROM THE ENGINE OR STARTER. AFTER THIS TWO OTHER DRIVERS STOPPED, I WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL, AND WE PUSHED THE VEHICLE TO A SAFER LOCATION. WE ARE WORKING WITH KIA TO REPLACE THE ENGINE. KIA IS STATING THE REPAIR IS NOT COVERED BY THEIR RECALL SC147 AND THAT RECALL INSPECTION WAS ALREADY COMPLETED ON OUR VEHICLE, EVEN THOUGH THE FAILURE IS SYMPTOMATIC OF THE RECALL DEFECT/ISSUE. KIA HAS STATED THAT THE ENGINE WILL BE REPLACED UNDER WARRANTY AS PART OF A PRODUCT IMPROVEMENT CAMPAIGN BUT I AM WAITING FOR MORE CLARIFICATION FROM KIA. AS PART OF THE SC147 RECALL AND RELATED KIA NOTICES TO KIA DEALERS, KIA DEALERS ARE TO PROVIDE A LOANER OR ALTERNATE MEANS OF TRANSPORTATION (RENTAL CAR TO CUSTOMERS). IT HAS BEEN 2.5 WEEKS SINCE THE INCIDENT AND KIA HAS FAILED TO PROVIDE A LOANER OR RENTAL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220983June 18, 2019
STRUCTURE:BODY
MY CAR HAS 2 DOOR HANDLES THAT HAVE FALLEN OFF. ONE RIGHT AFTER ANOTHER. THIS IS ALSO SOMETHING I SEE FREQUENTLY ON OTHER KIA SORENTOS I PASS ON THE ROAD SO OBVIOUSLY THIS IS A COMMON OCCURRENCE AND IT NEEDS TO BE FIXED. I DID NOT PAY FOR A CAR TO HAVE TO STICK MY ARM THROUGH AND AROUND TO THE OTHER DOOR TO OPEN IT, THAT'S RIDICULOUS. ALSO, THE CAR WAS IN PARK IN THE DRIVE WAY AT MY PARENTS HOUSE, IT WASN'T EVEN TURNED ON, THE KEYS WEREN'T EVEN IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219723June 13, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
LEFT REAR WHEEL SPEED SENSOR NEEDS TO BE FIXED. APPARENTLY MANY OTHERS HAVE SAME ISSUE BUT THERE IS NO RECALL ON MY VIN NUMBER. ABS WARNING ON, DOWNHILL WARNING AND TRACTION CONTROL WARNING LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219768June 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE STOPS / CUTS OFF WHILE DRIVING. VERY DANGEROUS. HAVE NEARLY BEEN RAN OVER BY OTHER VEHICLES ON HIGHWAY. ALSO SOMETIMES WHILE AT A RED LIGHT OR IDLING WHILE IN PARK THE CAR WHILE JUST CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219443June 12, 2019
STRUCTURE:BODY
PAINT PEELING OFF. DEALERSHIP WILL NOT HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219454June 12, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
INITIAL ISSUE-VEHICLE WAS DRIVING PERFECTLY AND WE HAD JUST GOTTEN BACK FROM THE STORE. NO INDICATION OF ISSUES. WE WERE GOING TO GO SOMEWHERE AND NOTICED KEY FOB NOT WORKING. WE UNLOCK THE DOOR MANUALLY AND WHEN WE WENT TO START IT HORN STARTED GOING OFF AND CAR WOULD NOT START. WE READ INTO ISSUES AND WE DECIDED TO TAKE BATTERY IN TO GET CHECKED AND IT WAS FULL CHARGED. WE CLEANED BATTERY CABLES AND GOT CAR STARTED BUT THIS TIME RADIO NOT WORKING AND KEY FOB NOT WORKING. CAR DRIVING GOOD FOR ABOUT 2 DAYS AND COMING HOME LAST NIGHT, WHILE ON HIGHWAY, ALL LIGHTS TURNED ON -ON DASHBOARD, VEHICLE LOST POWER, IT SPUTTERED ALL THE WAY HOME. WINDSHIELD WIPERS WEAK AND IT WAS RAINING. POWER WINDOWS BARELY WORKS AND COULD NOT PUSH ON GAS! WE BARELY MADE IT BACK HOME AND PARKED VEHICLE BUT GEAR SHIFT WOULD ONLY GO UP TO NEUTRAL GEAR. WON'T LET US PUT INTO PARK AND CAR IS DEAD. VEHICLE IS JUST SITTING THERE NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219491June 12, 2019
ENGINE
DAUGHTER WAS DRIVING CAR ON CITY STREET, AND ENGINE STALLED COASTED TO S STOP. RECALL FOR FAULTY MACHINING ON 2.4 L 4CYL KIA MOTORS. RECALL # SC147. KIA STATES THAT THIS VIN DOES NOT FALL UNDER THE RECALL, BUT SAME ISSUE AS OTHER 2013 KIA'S. INTERNET STATED THAT ALL 2.4 L 4CYL ENGINES WERE COVERED BY THE RECALL FOR ENGINE SEIZING UP FROM BAD MACHINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218400June 6, 2019
AIR BAGS
AIRBAG LIGHT ON. PASSENGER SEAT OC MAT SENSOR BAD. ONLY WAY TO FIX IS REPLACING SEAT $2100. TOLD AIRBAG WONT DEPLOY UNLESS FIXED. THERE SHOULD BE A OVERRIDE TO FORCE DEPLOYMENT IF SENSOR GOES BAD. SAFETY ISSUE SHOULD BE WARRANTEE UP TO 10 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218008June 5, 2019
ENGINE
ENGINE IS KNOCKING WHILE IN USE. DEALER SAYS THE ENGINE IS FAILING AND NEEDS REPLACED. ISSUE WITH THE ENGINE IS SIMILAR TO OTHER RECALLS. ENGINE MANUFACTURED SAME TIME AT SAME PLANT AS OTHER ENGINE RECALLS. ENGINE AT RISK FOR FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217699June 4, 2019
AIR BAGS
MY AIRBAG WARNING LIGHT CAME ON. THE MECHANIC RAN A DIAGNOSTIC TEST AND FOUND THAT THE CLOCK SPRING NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217893June 4, 2019
ENGINE, POWER TRAIN
OUR FAMILY WAS DRIVING ON THE INTERSTATE AND THE VEHICLE STARTED MAKING A LOW CLICKING NOISE. WE GOT OFF ON THE NEXT EXIT AND THE CAR JUST TURNED OFF. NO SIGNALS OR LIGHTS TURNED ON. AFTER INSPECTION FROM THE DEALERSHIP IT WAS DISCOVERED THAT THE ENGINE ROD BEARING HAD BLOWN OUT AND MADE A HOLE ON THE ENGINE. THE VEHICLE ONLY HAD APPROXIMATELY 72K MILES ON IT. HOW DOES THIS HAPPEN. RECALLS FOR OTHER KIA SORENTO HAVE BEEN ISSUED BUT NOT MY 2013 KIA. FOR THIS REASON THE ENGINE AND PARTS WAS NOT COVERED BY WARRANTY. ENGINE WAS BACKORDERED FROM NOVEMBER AND CAME IN AT THE END OF MARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217250June 1, 2019
SERVICE BRAKES
ON MAY 28, 2019, I MADE AN APPOINTMENT WITH MY MECHANIC AS A RESULT OF MY ABS BRAKE LIGHT APPEARING ON THE DASHBOARD OF MY 2013 KIA SORRENTO WITH A LITTLE OVER 57,000 MILES. I WAS GIVEN AN APPOINTMENT DATE OF THURSDAY, MAY 30TH AND DID NOT UTILIZE THE VEHICLE EXCEPT TO DRIVE IT A SHORT DISTANCE TO THE MECHANIC'S LOCATION. AN HOUR OR SO AFTER DROPPING OFF THE CAR, MY MECHANIC CALLED TO INDICATE THAT DIAGMOSTIC TESTS HAD CONFIRMED WHAT HE HAD SUSPECTED, THAT MY RIGHT REAR ABS BRAKES(ALSO REFERRED TO AS THE REAR WHEEL SPIN/PART OF THE HUB BEARING) WAS DEFECTIVE AND HAD TO BE REPLACED TO THE TUNE OF ABOUT $550.00. HE ALSO MENTIONED AT THIS TIME THAT THERE WAS A SERVICE BULLETIN OUT ON THIS MAKE AND MODEL, AS A RESULT OF WATER GETTING INTO THE WHEEL BEARING CAUSING THIS PROBLEM TO OCCUR PRETTY CONSISTENTLY. I CALLED MY LOCAL KIA DEALERSHIP LOCATED AT 9009 W BROAD ST IN RICHMOND VA, AND SPOKE TO A SERVICE MANAGER. I EXPLAINED THAT I WAS AWARE THAT THERE HAD YET TO BE A RECALL ON ANY VEHICLES BUT THAT NUMEROUS BLOGS, AND FORUMS TOUTING THIS EXACT PROBLEM IN ADDITION TO THE SERVICE BULLETIN SEEMED TO INDICATE THIS WAS A DESIGN FLAW IN THEIR VEHICLES.I WAS TOLD HE WAS UNAWARE OF ANY COMPLAINTS FROM OTHER CUSTOMERS AND THAT SERVICE BULLETINS WERE MERELY A DIAGNOSTIC TOOL TO ASSIST MECHANICS AND SINCE MY CAR WAS NO LONGER UNDER WARRANTY, AND DESPITE THE VERY LOW MILEAGE, THE MOST I COULD EXPECT WAS TO MAKE AN APPT WITH THEIR SERVICE DEPARTMENT. I POLITELY DECLINED. WHEN PICKING UP MY VEHICLE THE NEXT DAY, I QUESTIONED MY MECHANIC ABOUT THE TRUE NATURE OF SERVICE BULLETINS AND HE ADMITTED THAT YES, OSTENSIBLY, THEY WERE CIRCULATED TO ASSIST IN DIAGNOSING PARTICULAR ISSUES, BUT, THEY WERE ALSO FREQUENTLY INDICATIVE OF ONGOING PROBLEMS THAT OFTEN RESULTED IN FUTURE RECALLS. I WOULD SUGGEST THAT KIA BE PERSUADED TO LOOK INTO THIS ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210640May 29, 2019
STRUCTURE:BODY
THE PAINT IS PEELING OFF ABOVE THE FRONT WINDOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210411May 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS EVIDENCE OF SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT VISUALLY INSPECTED THE ENGINE COMPARTMENT OF THE VEHICLE BUT WAS UNSURE AS TO WHERE THE SMOKE ORIGINATED FROM. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. KIA OF CERRITOS LOCATED AT 18201 STUDEBAKER RD, CERRITOS, CA 90703, (562) 860-2424, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS ALSO CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11209717May 24, 2019
ENGINE
OUR VEHICLE IS CONSUMING AN ENTIRE TANK OF OIL UNDER 1,000 MILES OF DRIVING. THE ENGINE MUST HAVE SOMETHING WRONG WITH IT, BUT THE DEALERSHIP INSISTS THE ENGINE IS NORMAL. THEY AGREE THE PROBLEM IS BAD BUT TAKE NO RESPONSIBILITY FOR THE ENGINE. THE SUV RUNS WEAKER THAN NORMAL WITH LESS POWER THAN WHEN WE BOUGHT IT 2 YEARS AGO NOW. IT IS DRIVEN LESS THAN 40 MILES A DAY FOR WORK COMMUTE AND CONSUMES OIL AT AN ASTOUNDING RATE. WHILE I KNOW THERE IS SOME TYPE OF ENGINE RECALL FOR THIS MODEL AND YEAR I AM CONFUSED AS TO WHY OUR VEHICLE IS NOT BEING TAKEN CARE OF AS IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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