Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11133319October 4, 2018
ENGINE
VEHICLE ENGINE CAUGHT FIRE WITH NO WARNING WHILE DRIVING ON A HIGHWAY TURNING ONTO AN INTERSECTION AT NIGHT , BURST INTO FLAMES, POWER STEERING, BRAKES AND ELECTRICAL WENT OUT AS WELL , VEHICLE WAS ENGULFED IN FLAMES INSTANTLY AND WAS DECLARED A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133011October 2, 2018
ENGINE
THE KIA WAS BEING DRIVEN ON A HIGHWAY IN JUNE OF 2018 WHEN THE ENGINE JUST FROZE UP AND STOPPED WORKING. THE CHECK ENGINE LIGHT CAME ON AFTER THE ENGINE STOPPED. THE CAR WAS FULL OF OIL AND BEING PROPERTY MAINTAINED. THE CAR WAS TOWED TO THE KIA DEALERSHIP IN KILLEEN. INITIALLY, THE DEALERSHIP EMPLOYEE SAID THE KIA ENGINE COULD NOT BE REPAIRED, THEY SAID THE ENGINE WAS BLOWN. I CALLED KIA CORPORATE AND ONCE THEY WERE INVOLVED, I WAS TOLD IT NEEDED A SHORT BLOCK AND IT COULD BE REAPAIRED. KIA CORPORATE HAS AGREED TO PAY FOR JUST OVER HALF THE REAPAIR (AROUND $3500) IF I PAY THE OTHER PART (AROUND $2500). THEY KEEP PUSHING OUT THE DATE THE NEW SHORT BLOCK WILL BE DELIVERED. AFTER RESEARCHING KIA SORRENTO RECALL ONLINE, I FIRMLY BELIEVE MY KIA SHOULD HAVE BEEN UNDER THE RECALL FOR THE OTHER 2012 KIA SORRENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132878October 2, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
FRONT HEADLIGHT FAILED, UPON INSPECTION THE HARNESS WIRE TO HEADLIGHT BURNED AND MELTED AND BRAKE LIGHTS DON'T WORK WHEN THE HEAD LIGHT WIRE BURNED. THIS IS MAJOR SAFETY ISSUE WITHOUT BRAKE LIGHTS. WENT TO COMPUTER AND THIS PROBLEM IS ALL OVER THE INTERNET, EXACT SAME ISSUE HAPPENING TO KIA OWNERS OF NUMEROUS MODELS. APPARENTLY KIA INSTALLED A ODD SYSTEM THAT CONTROLS HEADLIGHTS AND BURNS OUT WIRING . VERY DANGEROUS ISSUE CAUSING TO VEHICLE TO LOSE BRAKE LIGHTS AS WELL. TOOK CAR TO DEALERSHIP BUT THEY WON'T REPAIR THIS SAFETY PROBLEM CREATING A EXPENSIVE REPAIR FOR OWNER FOR A BADLY DESIGNED ARRANGEMENT. THIS PROBLEM OCCURRED WHEN DRIVING AT NIGHT ON I 95 IN DELAWARE THIS IS NOT A ISOLATED INCIDENT BUT IT'S ALL OVER THE INTERNET HAPPENING ONLY ON KIA VECHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132280September 29, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
THIS KIA SORENTO CAUGHT FIRE WHILE BEING DRIVEN. THE DRIVER REPORTED THAT THE STEERING LOCKED UP AND SHE COULD SEE SMOKE AND A FLAME COMING FROM THE ENGINE. SHE LEFT THE VEHICLE UNHARMED HOWEVER THE EXPERIENCE WAS FRIGHTENING. THE FRONT END OF THE VEHICLE WAS ENGULFED IN FLAMES AND THE CAR IS NOW A TOTAL LOSS. THE CAR WAS PURCHASED FROM DALLAS AUTO AUCTION BY MAS MOTORS IN DALLAS TX. THE ORIGINAL OWNER WAS KIA OF ARLINGTON.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131126September 25, 2018
EXTERIOR LIGHTING
A LITTLE AFTER 100,000 MILES, THE LOW BEAM LIGHTS CONTINUOUSLY WENT OUT. THERE WAS NO RHYME OR REASON. I SIMPLY BOUGHT MORE LIGHTS AND REPLACED THEM UNTIL ONE DAY I FOUND THE DRIVER SIDE CONNECTOR HAD MELTED. I WAS ABLE TO BUY A NEW HARNESS AND HAVE IT WIRED IN. THEN, ABOUT A YEAR LATER, THE PASSENGER SIDE CONNECTOR LOOKS LIKE IT IS STARTING TO COME APART, WITH THE LOW BEAM LIGHT FAILING ABOUT 50% OF THE TIME NOW - SO I ASSUME THAT THIS ONE IS ALSO ON THE WAY TO MELTING AS IT IS FOLLOWING THE SAME MANNERS AS THE DRIVER SIDE HAD PRIOR TO MELTING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131539September 25, 2018
UNKNOWN OR OTHER
SUNROOF RANDOMLY EXPLODED WHILE DRIVING. JUST THE FRONT PORTION THAT OPENS UP HAS COMPLETELY SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130665September 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD DEPLOY. THE VEHICLE WAS TAKEN TO UNION CITY AUTO MALL (4080 JONESBORO RD, UNION CITY, GA 30291, (770) 964-3825) AND THE AIR BAG SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,892.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130396September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING THE ENGINE SHUT OFF. THE VEHICLE WAS MERGED OFF THE ROAD AND WAS ABLE TO RESTART AFTER A JUMPSTART. THE ENGINE MADE CLICKING NOISES BUT WAS ABLE TO BE DRIVEN HOME. THE FOLLOWING DAY, THE VEHICLE WAS ABLE TO START BUT EVENTUALLY STALLED AGAIN AND ALL THE WARNING LIGHTS ILLUMINATED. THE ENGINE STARTED CLICKING BUT WAS ABLE TO BE DRIVEN HOME AT 10 MPH. THE CONTACT CALLED THE DEALER (VIVA KIA BASSETT PLACE, 5800 MONTANA AVE, EL PASO, TX 79925 (915) 834-2300) WHO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT ABLE TO SPEAK WITH THEIR CUSTOMER SERVICE DEPARTMENT. THE FAILURE MILEAGE WAS 77,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130346September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 60 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE THEN BEGAN TO LOSE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE "ENGINE THREW A ROD". THE DEALER (STOKES KIA, 202 S. GOOSE CREEK BOULEVARD, SOUTH GOOSE CREEK SC, 29445, (843)-572-7300) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS UNDER THE VIN AND TO SCHEDULE AN APPOINTMENT WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 99,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129261September 13, 2018
ENGINE
MULTIPLE COMPLAINTS HAVE BEEN FILED FOR THE ENGINE CATCHING FIRE BUT YET NO RECALLS HAVE BEEN ISSUED. WHY IS THIS? WHAT ARE WE DOING TO FIX THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129412September 13, 2018
EXTERIOR LIGHTING
HEADLIGHTS AND BRAKE LIGHTS HAVE BEEN REPLACED MULTIPLE TIMES. THE LIGHTS WILL WORK ONE MINUTE AND THEN THE NEXT THEY WON'T. OFTEN TIMES, WE'VE HAD TO PULL OVER, LIFT THE HOOD, MESS WITH THE WIRING AND THEN IT WILL WORK FOR EITHER 3 MINUTES OR 30 MINUTES. EACH TIME WE TAKE IT TO THE DEALERSHIP, THEY WANT TO RUN A DIAGNOSTIC TEST WITH A FEE AND THEN CHARGE A FEE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128846September 12, 2018
ELECTRICAL SYSTEM
2012 KIA SORENTO WAS SERVICED AT DEALERSHIP ON REGULAR BASIS. OCTOBER 7, 2017 CAUGHT FIRE AND BURNT TO THE GROUND. CALLED KIA AND THEY WOULD DO NOTHING! STATED THEY DID NOT DEAL WITH CONSUMERS AND TO DEAL WITH MY INSURANCE. INSURANCE ONLY PAID BOOK VALUE AND WAS UNABLE TO PURCHASE A VEHICLE WITH THAT AMOUNT! I DID EVERYTHING BY THE BOOK AND KEPT MY KIA IN EXCELLENT SHAPE AND THEY DID NOT STAND BEHIND THEIR PRODUCT! I HAD A APPOINTMENT TO SERVICE ON MONDAY AND IT BURNT ON SATURDAY! I FOUND OUT THAT THEY HAD ISSUED A RECALL AND I AM SURE THAT THE DEALERSHIP WOULD HAVE TAKEN CARE OF IT AT SERVICE ( I DID NOT RECEIVE A RECALL NOTICE). MY NIECE WAS DRIVING FROM KENTUCKY TO MY HOME IN VIRGINIA (HER VEHICLE WAS BROKE DOWN AND THE DRIVE WAS A HOUR AWAY). THE VEHICLE STARTED MAKING A NOISE AT WHICH TIME SHE PULLED OFF THE ROAD AND THEN THE VEHICLE DIED AND STARTED SMOKING. IT WAS NIGHT TIME AND SHE CALLED ME AND I STARTED ON MY WAY TO MEET HER. SHE EXITED THE VEHICLE AND WENT TO RAISE THE HOOD BUT TWO GUYS HAD STOPPED TO SEE IF THEY COULD HELP AND ONE SEEN THE RED OF THE FIRE IN THE CRACK OF THE HOOD AND ADVISED HER TO GET AWAY. WITHIN SECONDS FLAMES ENGULFED THE INSIDE OF THE VEHICLE AND BURNT COMPLETELY BY THE TIME THE FIRE DEPARTMENT ARRIVED. THE FIRE CHIEF TOLD ME WHEN I ARRIVED THAT IT WAS DEFINITELY ELECTRICAL. WE WERE BLESSED THAT MY NIECES 6 MONTH OLD WAS WITH ME AND NOT IN THE VEHICLE WITH HER BECAUSE SHE WOULD NOT HAVE BEEN ABLE TO GET HER OUT! VERY DISAPPOINTED IN KIA AND I WAS A HUGE FAN BUT NOT ANYMORE AFTER DEALING WITH CUSTOMER SERVICE! I DO NOT FEEL IT IS FAIR THEY ARE NOT HELD RESPONSIBLE FOR THEIR PRODUCT! THEY WOULD NOT HELP ME AT ALL!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128852September 12, 2018
ELECTRICAL SYSTEM
MY HEADLIGHT PIGTAIL CAUGHT ON FIRE...I HAD IT REPLACED ...REPLACED THE HEADLIGHTS IN IT AND NOT EVEN 2 WEEKS LATER THE PIG TAIL CAUGHT ON FIRE AGAIN...THEY SAID IT MUST NE A SHORTAGE IN THE WIRING SOMEWHERE AND IT WILL START AT 200$ TO LOOK AT IT TO FIX....MU CAR ISNT THAT OLD TO HAVE THIS ISSUE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128814September 11, 2018
UNKNOWN OR OTHER
MY SORENTO MADE A CLANGING NOISE THEN THE ENGINE CAUGHT FIRE. THE CAR WAS TOTALLED. I WAS ON A BUSY CITY ROAD IN CINCINNATI WHEN IT CAUGHT FIRE. IT WAS IN MOTION, I PULLED INTO A PARKING LOT BEFORE IT DIED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11124571September 5, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2012 KIA SORENTO. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE AND THE TEMPERATURE GAUGE INCREASED TO HIGH. MINUTES LATER, THE TOP OF THE HOOD NEAR THE WINDSHIELD CAUGHT ON FIRE AND THE ENTIRE HOOD ERUPTED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE BATTERY APPEARED TO BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS A TOTAL LOSS AND WAS TOWED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11124430September 4, 2018
ENGINE
ENGINE SHUT OFF GOING DOWN INTERSTATE, MECHINCE SAY IT SHOT LITTLE OVER 100,000 MILES TOWED IN ENGINE GONE NEVER HAD A PROBLEM BEFORE JENKINS AUTO GARAGE IN TENNESSEE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122259August 25, 2018
EXTERIOR LIGHTING
FRONT HEADLIGHTS CONTINUALLY SHORT OUT I HAVE REPLACED BULBS CONNECTOR WIRE MULTIPLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121797August 23, 2018
UNKNOWN OR OTHER
SUN ROOF SHATTERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121844August 23, 2018
ENGINE
THE CAR WAS IN MOTION (~30 MPH) WHEN THE ENGINE STALLED AND SMOKE CAME OUT OF THE DRIVERS SIDE HOOD. I PUT THE CAR IN PARK, EXITED VEHICLE AND IT ERUPTED INTO FLAMES. THE CAR WAS COMPLETELY BURNED WITHIN MINUTES. THE ENGINE WAS REPLACED BY KIA UNDER WARRANTY JANUARY 2018; LESS THAN 2 WEEKS LATER THE STARTER WAS REPLACED BECAUSE THE CAR FAILED TO START WHEN PARKED AND OFF. THE CATALYTIC CONVERTER WAS REPLACED MARCH 2018 BECAUSE THE CAR WAS LOSING POWER AND A STRONG GAS ODOR WAS DETECTED. THE CAR FIRE OCCURRED 2 DAYS AFTER IT WAS PICKED UP FROM THIS REPAIR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121956August 23, 2018
AIR BAGS, SEATS
MY AIRBAG LIGHT WENT OFF A FEW MONTHS AGO. I ORIGINALLY THOUGHT IS WAS A SHORT BECAUSE IT WENT OFF ANYTIME I MOVED THE PASSENGER SEAT AROUND. I HAD MY SERVICE TECH CHECK IT A FEW TIMES, AND HE RESET IT. HE EVENTUALLY SAID I SHOULD TAKE IT TO KIA. THEY DIAGNOSED IT AND SAID THE OCS MAT WAS BAD. IT WAS THE PASSENGER SEAT OCCUPANCY SENSOR. I WAS QUOTED $2601.29 FOR JUST THE PART! THEY SAID I NEEDED THE WHOLE CUSHION ASSEMBLY. THIS IS TOTALLY RIDICULOUS. IMO, THEY SHOULD PUT A BACKUP SWITCH TO OVERRIDE THIS IF THEY'RE GOING TO PUT FAULTY PARTS IN THEIR SEATS. OR, THEY SHOULD CONSTRUCT A BETTER WAY TO REPAIR THESE WITHOUT A COMPLETE SEAT REPLACEMENT. IT BASICALLY MEANS, IF I WAS IN A HEAD ON COLLISION, THE PASSENGER SIDE AIRBAG WOULDN'T THINK ANYONE IS PRESENT IN THE SEAT. SO, IT WOULDN'T TRIGGER THE AIRBAG ON THAT SIDE. I'VE CONTEMPLATED BUILDING A BYPASS TO FORCE THE AIRBAG TO GO OFF EVEN IF NO ONE IS IN THE SEAT DURING A COLLISION. IT WAS SO BAD FOR THE 2009 VERSION, THAT YOU CAN PURCHASE THE BYPASS FOR $50. BUT, THERE'S NO GOOD DOCUMENTATION ON THE 2012 MODEL. I DO HAVE 142,000 MILES ON THE CAR. BUT, I WOULD BET THAT THE PASSENGER SEAT HAS BEEN USED ABOUT 30% OF THAT. SO, THIS IS A CASE OF A BAD PART. I HAVE PAMPERED THIS CAR. IT STILL LOOKS NEW. I PAID IT OFF AND HAD PLANNED TO DRIVE IT UNTIL IT BLEW UP. NOW, I'M CONSIDERING GETTING RID OF IT AND BUYING A NEW CAR. I'D PREFER TO DRIVE FREE FOR AWHILE. BUT, I'M CERTAINLY NOT PAYING $3000 TO FIX THIS. I KNEW THEY HAD A RECALL ON PREVIOUS MODELS FOR THIS EXACT SAME THING. I'M NOT CONVINCED THEY CHANGED ANYTHING FOR THE 2012 MODEL. BUT, THAT'S JUST MY OPINION. I CAN PROVIDE ADDITIONAL DOCUMENTATION FOR THIS AS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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