Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11203023April 23, 2019
ENGINE
MY 2012 KIA SORENTO KEEPS GOING THOUGH OIL IT'S NOT BURNING IT AND IT'S NOT LEAKING SO WHAT HAPPENING TO IT ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203073April 23, 2019
ENGINE
OUR 2012 KIA SORENTO STARTED HAVING THE EXACT SAME PROBLEMS AS ALL THE OTHER MOTORS THAT WERE ON RECALL FOR BAD BEARINGS. I NEVER GOT A CHECK ENGINE LIGHT. IT WOULD DIE RANDOMLY ON ME. ONCE DIED ON ME ON THE FREEWAY WITH ME AND MY 5YR OLD. LUCKILY I WAS NOT AROUND ANYONE OR IT COULD HAVE BEEN VERY TRAGIC. I LOVED THAT CAR, AND NOW IT'S JUST SITTING AT KIA DEALERSHIP COLLECTING DUST AND NOT BEING USED WITH LESS THAN 100K MILES ON IT. THIS IS NOT A OWNER ISSUE. THIS IS A MANUFACTURING DEFECT. EVEN THE DEALERSHIP SAID IT WAS BAD BEARING AND IT SHOULD BE COVERED. YET WE CAN'T GET THIS ISSUE FIXED BECAUSE THEY DON'T WANT TO HELP US, AND YET HAVE ALL THESE BAD REVIEWS ON NOT WANTING TO HELP OUT THEIR CUSTOMERS. SO IT'S JUST SITTING AT THE DEALERSHIP ROTTING AWAY BECAUSE WE REFUSE TO PAY FOR A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196536April 15, 2019
ENGINE
THE ENGINE SEIZED UP. WE HAVE MADE REGULAR OIL CHANGES ON THE CAR. THERE WAS FOUND TO BE METAL SHAVINGS IN THE OIL, WHICH IS A MANUFACTURER DEFECT. IT IS 2012 WITH 88,861 MILES ON IT. IT WOULD NOT START SO WE HAD TO TOWED TO LIBERTYVILLE KIA DEALER. THE SERVICE CENTER SAID THAT THERE SHOULD NOT BE ANY METAL SHAVINGS IN THE OIL PAN WITH THE REGULAR SCHEDULED MAINTENANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191611March 26, 2019
ENGINE
I WAS DRIVING FOR ABOUT 45 MINUTES ON THE HIGHWAY WHEN ALL OF A SUDDEN THE CAR STARTED TO DECELERATE. I HAD JUST ENOUGH FORCE TO GET IT TO THE LEFT SIDE OF THE ROAD SAFELY. NO WARNING LIGHTS OR ISSUES PRIOR TO THIS OCCURRENCE. THE RADIO WAS STILL ON BUT I COULDN'T GET THE ENGINE TO TURN OVER TO DRIVE. IS THERE A RECALL FOR THIS ISSUE??? MY MECHANIC COULDN'T FIND ANYTHING WRONG WITH THE CAR. IT STARTED RIGHT UP AND HE DROVE IT FOR AWUITE A BIT TO BE SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190950March 22, 2019
ENGINE
AS I CAME OFF AN EXIT FROM THE HIGHWAY, AFTER DRIVING FOR ABOUT 90 MINUTES, FOR NO APPARENT REASON THE CAR JUST STOPPED RUNNING. THE TACH DROPPED TO O, AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD TO AVOID GETTING HIT BY THE VEHICLES BEHIND ME. I TRIED TO START THE CAR AND THE CAR WOULD NOT EVEN TURN OVER. I CALLED MY INSURANCE COMPANY, ARRANGED FOR A TOW TO MY MECHANICS GARAGE, ONLY TO HAVE HIM TELL ME THAT THE MOTOR JUST CEASED. AGAIN NO WARNING FROM THE VEHICLES WARNING LIGHTS OR ANYTHING. IT JUST DIED RIGHT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190953March 22, 2019
EXTERIOR LIGHTING
HEADLIGHTS SO DETERIORATED THAT AT NIGHT MUST RUN HIGH BEAM JUST TO SEE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190350March 20, 2019
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ALOHA KIA OF MAUI (89 E WAKEA AVE, KAHULUI, HI 96732) AND REPAIRED SEVERAL TIMES REGARDING THE FAILURE. THE DEALER STATED THAT THE WEIGHT SENSOR FOR THE PASSENGER SEAT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE ENTIRE SEAT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 117,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189796March 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE RECALL. LATELY I BEEN HEARD A KNOCKING NOISE UNDER THE HOOD OF MY VEHICLE ALSO I HEARD KNOCKING NOICE FROM THE EXHAUST PIPE WHEN I START THE CAR AS WELL. IT COMES N GOES I HEAR IT ONCE IN A WHILE MAINLY IN THE MORNING WHEN I FIRST START THE CAR. I HEAR IT ANY OTHER TIME ONCE IN A WHILE. N I SEE LATELY THERE LEAKAGE COMING THREW THE EXHAUST PIPE AS WELL. I TOOK IT TO MY MACHANIC N HE ADVISED ME TO REPORT TO THE DEALER SINCE IT CAN B A POSSIBLE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183966March 4, 2019
ENGINE
MY KIA'S ENGINE SEIZED UP ON THE HIGHWAY WHILE DRIVING I HAVE NOT EVEN OWNED IT FOR A YEAR. I STILL OWE QUITE A BIT ON THIS AND CAN NOT SEEM TO GET ANY HELP FROM MY LOCAL KIA DEALER WHERE I PURCHASED IT. I LOST MY JOB BECAUSE OF THIS AND CANNOT TRY TO FIND ANOTHER ONE WITH OUT MY VEHICLE - IT IS CAUSING GREAT DISTRESS TO MY FAMILY. I CANNOT AFFORD TO BY ANOTHER VEHICLE OR PURCHASE AN ENGINE. I REALLY NEED HELP AND GUIDANCE WITH THIS ISSUE. I WAS TOLD KIA WAS THE BEST WITH CUSTOMER CARE AND VEHICLE RELIANCE. SOON I WILL NOT BE ABLE TO MAKE PAYMENTS ON MY VEHICLE WITH OUT A JOB. PLEASE HELP ME WITH THIS PROBLEM I DO NOT KNOW WHERE ELSE TO TURN. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183137February 28, 2019
ENGINE
LOSING OIL..NO INDICATOR LIGHTS COME ON. THEY TELL ME I HAVE DROP OIL PAN AND AND GET NEW SEAL. WHY DOESNTINDICATOR COME ON? .HAVE APPOINTMENT MARCH 4TH AT DEALER TO HAVE THIS FIXED. SOUNLD NOT HAVE TO AY FOR IT. INDICATOR LIGHT DO NOT WORK.NOW MY ENGINE KNOCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183184February 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO NAPLETON'S MID RIVERS KIA (LOCATED AT 4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, (636) 206-4284) FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. THE DEALER STATED THAT IF THE ENGINE CONSUMED OIL, IT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 114,276. *TR THE CONSUMER STATED THE MANUFACTURER WOULD NOT ASSIST WITH THE REPAIRS UNTIL THE ENGINE SEIZED. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182285February 25, 2019
ENGINE
THE VEHICLE WAS BEING DRIVEN DOWN THE HIGHWAY AND IT BEGAN KNOCKING. IT WAS PULLED OVER ALMOST IMMEDIATELY (WITHIN A MILE). OIL WAS CHECKED AND ALTHOUGH IT HAD REGULAR SERVICE, IT REGISTERED LOW. AFTER ABOUT A HALF A QUART OF OIL WAS ADDED, THE OIL REGISTERED AT PROPER LEVEL. WHEN TRYING TO RE-START THE ENGINE IT FAILED TO START. THE VEHICLE WAS TOWED TO DEALERSHIP WHERE IT WAS DETERMINED THAT THE VEHICLE HAD CATASTROPHIC ENGINE FAILURE AND WOULD NEED A COMPLETE ENGINE REPLACEMENT. PRICE QUOTED WAS $15,000! THEY CLAIMED THIS WAS DUE TO THE ENGINE NEEDING TO BE REPLACED WITH A SMALLER BLOCK (THEY DON'T MAKE THE 3.5 L ANYMORE) AND THE MODIFICATIONS THAT IT NEEDED. THE CAR WAS PURCHASED USED, HAD 125,054 MILES ON IT AND HAD NO WARNING PRIOR TO THE INITIAL KNOCKING THAT OCCURRED ON THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182326February 25, 2019
STRUCTURE:BODY
SUNROOF EXPLODED WHILE I WAS DRIVING TO WORK ON FEBRUARY 18, 2019. THIS IS THE SECOND TIME THIS HAS OCCURRED WITHIN 2 YEARS. I HAVE CALLED KIA CUSTOMER SERVICE AND THEY HAVE BEEN GIVING ME THE RUN AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181346February 20, 2019
ENGINE
I WAS DRIVING DOWN THE HIGHWAY WHEN MY CARS ENGINE SEIZED UP. I LOST ALL CONTROL OF THE BREAKS AND POWER STEARING AND IT WAS SMOKING AS I COASTED TO THE SHOULDER. I WAS ABLE TO GET THE CAR SEATS OUT OF THE BACK AND LET IT COOL DOWN SOME BUT THE ELECTRIC IN IT WAS NOT WORKING SO IT WOULDNT TURN OVER. IT LEFT ME STRANDED A LITTLE OVER AN HOUR FROM MY HOUSE WITH 2 INFANTS. I HAD IT TOWED HOME AND CHANGED THE BATTERY IN IT TO SEE IF IT WOULD TURN OVER AND IT DID. WHEN I WAS ABLE TO GET THE CAR RUNNING AGAIN THERE WAS A KNOCKING IN THE ENGINE AND THE CAR WOULD STALL IF I PUT THE CAR IN GEAR AND PRESS THE GAS. WHEN I CALLED KIA THEY TOLD ME MY VIN WASNT COVERED IN THE ENGINE RECALL SO IM FILING A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181005February 18, 2019
EXTERIOR LIGHTING
HEADLAMP OUT AND UPON INSPECTION THE PASSENGER SIDE LOW BEAM HEADLIGHT SOCKET MELTED. SEEMS TO HAVE BEEN A FAILURE OF THE SOCKET AS THE WIRING CHECKED OUT FINE. HAD TO REPLACE WITH NEW SOCKET. THIS COULD HAVE RESULTED IN A VEHICLE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180258February 15, 2019
ENGINE
SHORTLY AFTER THE ANALYTIC CONVERTER LIGHT CAME ON, THE ENGINE STARTED SURGING AND THEN DIED WHEN I SLOWED FOR A TURN. I PUT THE CARE IN PARK, RESTARTED THE ENGINE, PUT IT IN DRIVE AND IT DIED AGAIN. I TRIED AGAIN WITH PARK, RESTART AND THEN DROVE INTO A PARKING LOT. I FOUND RECALL SC106 ON LINE BUT THE DEALER CAN'T FIND THIS FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180067February 14, 2019
AIR BAGS
TAKATA RECALL - OCS MAT PASSENGER FRONT SEAT- AIRBAG LIGHT CAME ON WHILE DRIVING DOWN HIGHWAY AND NO ONE WAS SITTING IN THE SEAT - KIA SAID IT IS NOT A DEFECT HOWEVER I SEE MULTIPLE COMPLAINTS ABOUT THIS ISSUE. THEY WANT TO CHARGE $1950.00 TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176439February 12, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY WIFE AND I HAVE BEEN DRIVING THIS VEHICLE FOR OVER 2 YEARS NOW. ABOUT TWO YEARS AGO, THIS BANGING NOISE STARTED WHICH FELT LIKE WE HIT SOMETHING OR AN OBJECT THE ROAD (JUST ONE BIG BANG NOISE). THE SECOND TIME IT HAPPENED WE TOOK IT THE AAA AND THEY SERVICED IT AND MADE SOME REPAIRS TO IT AND REPLACED SOME PARTS. THE NOISE WENT AWAY AND NOW (FEB 2019), I AM DRIVING ON THE HIGHWAY AT 60 MILES PER HOUR AND IT CAME BACK AND HAPPENED THREE TIMES ALREADY. UPON RESEARCHING THE CAUSE OF THIS ISSUE, I AM HERE ON THIS SITE TRYING TO FIND ANSWERS FOR THESE ISSUES. NOW, I DO NOT WANT OUR CAR TO CATCH FIRE SINCE I'VE READ A FEW PEOPLE WERE EXPERIENCING THIS HORRIFYING PREDICAMENT. WHAT ARE WE TO DO? WILL KIA TAKE CARE OF THIS ISSUE BEFORE SOMETHING WORSE HAPPENED? IT SEEMS TO BE CASE WITH THESE RECALLS, SOMETHING TERRIBLE HAS TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175885February 9, 2019
ENGINE
MY 20 YEAR OLD SON WAS DRIVING HIS 2012 KIA SORENTO ON THE HIGHWAY AT APPROXIMATELY 60 MPH WHEN THE ENGINE STARTED TO MAKE A KNOCKING NOISE AND LOST ACCELERATION (HE WAS PRESSING THE GAS PEDAL, BUT IT FELT LIKE IT WASN'T DOING ANYTHING.) THE KNOCKING NOISE CONTINUED AND GREW LOUDER. WE TOOK THE CAR TO A NEARBY GARAGE, AND THE MECHANIC WHO LOOKED AT IT SAID THE CRANK BEARING WAS BAD AND THE ENGINE WAS SHOT. HE SAID REPLACING IT WOULD $5,000 OR MORE. HE SAID REPAIRING LIKELY WOULDN'T BE AN OPTION BECAUSE HE HAS SEEN OTHER KIAS WITH THE SAME PROBLEM, AND THE ENGINES WERE FULL OF METAL PIECES. AFTER RESEARCHING, I LEARNED OF THE RECALL FOR 2012 KIA SORENTOS FOR THIS VERY REASON, BUT MY SON'S VIN ISN'T LISTED, AND IT OBVIOUSLY SHOULD BE. THIS VEHICLE ONLY HAS 86,000 MILES AND HAS BEEN SERVICED REGULARLY. IT WAS MY HUSBAND'S VEHICLE BEFORE, SO WE KNOW IT HAS HAD REGULAR MAINTENANCE SINCE THE BEGINNING. EVEN THOUGH THE VEHICLE HAS STAYED IN THE SAME HOUSEHOLD, IT IS NOW IN MY SON'S NAME SO THE WARRANTY DOESN'T APPLY. PLEASE ADD THIS VEHICLE TO THE RECALL! I DON'T HAVE ANYTHING IN WRITING FROM THE MECHANIC, BUT THE VEHICLE IS STILL THERE AND I CAN GET THAT IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175131February 8, 2019
ENGINE
ALL THIS HAPPENED ON CHRISTMAS DAY, 2018. MY FAMILY AND I WERE DRIVING ON THE INTERSTATE TO VISIT FAMILY FOR THE HOLIDAY, WHEN THE ENGINE OUT OF NO WHERE MADE A SQUEAKING NOISE AND THEN STARTED KNOCKING. IT WAS LIKE I IMMEDIATELY LOST A LOT OF POWER OF THE ENGINE AND IT WAS HARD TO STEER OFF THE ROAD. IT DIED AND WHEN RESTARTED IT WAS KNOCKING AND BARELY WANTED TO GO. WE DROVE IT 4 MILES TO THE EXIT AND PARKED IT AT A BK FOR THE NIGHT. WE GOT IT TOWED BACK TO OUR HOUSE 40 MILES AWAY. INITIALLY HAD THOUGHT THE TIMING CHAIN BUT LATER FOUND OUT IT THAT THE WHOLE ENGINE NEEDED TO BE REPLACED. IT HAD METAL FLAKES AND SHAVINGS ALONG WITH PROBLEMS WITH THE CAMSHAFT. WE WERE TOLD BY KIA THAT OURS WAS NOT INCLUDED AND THAT THE WARRANTY EXTENSION WAS ONLY FOR ORIGINAL OWNERS. I AM THE SECOND OWNER AND PURCHASED THE CAR IN 2012. THE VEHICLE IS JUST OVER 100K MILES.I STILL OWE ABOUT $8000 LEFT ON THE CAR. ENGINE REPLACEMENT QUOTES ABOUT $3000 BUT I FEAR PUTTING IN A NEW MOTOR THE SAME PROBLEM COULD EVENTUALLY HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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