Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11318036March 14, 2020
ENGINE
DRIVING TO WORK, THE ENGINE SEIZED AT A RED LIGHT. MANAGE TO ROLL TO PARKING LOT. LOST STEERING AND BRAKING. MY SHOULDER STILL HURTS FROM PULLING ON STEERING WHEEL SO HARD. VERY SCARY AS WAS ON VERY BUSY 2 LANE (EACH WAY) IN MORNING RUSH HOUR TRAFFIC. CALLED AAA IMMEDIATELY. THEY TOWED THE CAR TO OUR MECHANIC. MECHANIC SAID BEARING/ENGINE LOCKED AND WOULD NEED TO BE REPLACED. SORENTO HAD 103K MILES SO NOT WORTH THE EXPENSE. RADIO/BLUE TOOTH, ETC. HADN'T WORKED FOR LONG TIME. SOLD SORENTO TO SALVAGE YARD THAT SAME DAY. THEY TOWED THE VEHICLE OFF OUR MECHANIC'S LOT. I WAS TOLD ABOUT THE RELATED RECALL AFTERWORDS. HAVEN'T CONTACTED KIA YET BUT JUST FOUND THIS #, 800-333-4542, WHICH I CAN TRY TO ASK THEM ABOUT THIS SITUATION. DOCUMENTS: I HAVE RECEIPT FROM THE SALVAGE YARD. AAA DIDN'T GIVE ME ANY PAPER WORK BUT I'M SURE THIS CAN BE DOCUMENTED. MY MECHANIC FELT BAD AND DIDN'T CHARGE ME SINCE HE COULDN'T FIX AND DIDN'T GIVE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317742March 12, 2020
ENGINE
WHEN I WAS DRIVING ON A HIGHWAY,CAR SUDDENLY STOPPED WITH BIG NOISE AND NOW LEAKING OIL FROM ENGINE AND NOT ABLE TO START MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317072March 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BEARINGS FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER DORAL KIA (10155 NW 12TH ST. DORAL FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 17V224000 (ENGINE). THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316521March 6, 2020
SUSPENSION
I JUST HAD TO REPLACE THE LOWER BALL JOINTS IN MY 2013 SORENTO SX WITH ONLY 60,000 MILES ON IT. THEY WERE IN BAD SHAPE, AND MADE NOISES WHEN TURNING CORNERS OR GOING OVER BUMPS. BALL JOINTS SHOULD LAST FAR LONGER THAN THIS. I SEE MANY CANADIAN SORENTOS HAD A BALL JOINT RECALL. BRAKES ARE SPONGY, TOO. I HAVE REPLACED THE BRAKES, AND HAD THE FLUID CHECKED FOR AIR, BUT STILL NOT A SOLID FEEL TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315693March 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 30 MPH THERE WAS AN ABNORMAL KNOCKING NOISE DETECTED AND VEHICLE LOSS MOTIVE POWER AND STALLED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL. THERE WERE NO WARNING LIGHTS ILLUMINATED, THE VEHICLE WAS TOWED TO RICK CASE KIA LOCATED AT (3190 SATELLITE BLVD, DULUTH, GA 30096, (678) 321-1590 WHERE IT WAS DIAGNOSED THAT CYLINDER THREE FAILED. THE VEHICLE WAS NOT REPAIRED. THE WARRANTY COMPANY WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312001February 28, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR STALLED GOING AROUND 65-70 MPH ON THE HIGHWAY, AND POWER STEERING AND ACCELERATION COMPLETELY CEASED. AFTER PULLING OVER I WAITED A MINUTE AND TRIED TO START IT AGAIN AND MY ENGINE HAS A VERY LOUD KNOCKING SOUND COMING FROM IT, AND IT DRIVES EXTREMELY ROUGH. I NEVER HAD ANY WARNING SIGNS PRIOR TO THIS, AND NOW MY CHECK ENGINE LIGHT HAS BEEN BLINKING. I HAVE ALWAYS KEPT UP WITH THE MAINTENANCE AND OIL CHANGES ON MY VEHICLE, AND NOW IT IS THROWING A "P1326" CODE. I HAD IT TOWED TO MY HOUSE TO PREVENT FURTHER DAMAGE OR POSSIBLE ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312154February 28, 2020
POWER TRAIN
WHILE DRIVING DOWN RESIDENTIAL STREET CAR STOPPED AND WOULD NOT TURN ON. THE CAR STARTED BACK UP AND WE WERE ABLE TO GET CAR BACK TO DRIVE WAY. I TOOK THE CAR TO A LOCAL REPAIR SHOP AND THEY TOLD ME CAM PHASER GEAR WAS LOCKED. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THAT THE REASON CAM PHASER LOCKED WAS A BAD BEARING ON CYLINDER 3. I WAS ALSO TOLD THE CAR WAS NOT A RECALL LIST AND THAT IT WOULD BE ABOUT 3-5000 DOLLARS TO FIX A CAR ENGINE WIH FAILED BEARINGS ON CYLINDER 3.. THIS CAR HAS ONLY 78K MILES ON IT. THIS SHOULD NOT HAPPEN ON A CAR WITH SO LITTLE MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310688February 22, 2020
ENGINE
FEB12, 2020MORNING, MY SON AND HIS GIRLFRIEND WERE DRIVING MY CAR TO WORK. HE CALLED ME AND SAID THE CAR HAD STALLED OUT AND WON'T START. I ASKED ALL THE QUESTIONS RELATED TO AN ALTERNATOR ISSUE LIKE DID RADIO TURN OFF LIGHTS GET DIM . NO WAS RESPONSE, SAID CAR WOULD SURGE INCREASING SPEED THEN IF TOOK FOOT OFF ACCELERATOR WOULD DRASTICALLY SLOW DOWN. WHEN APPROACHING STOPLIGHT JUST CUT OFF. NO WARNING NO LIGHTS, WOULDN'T START. THANKFULLY THE TRAFFIC WASN'T HEAVY AND A NICE PERSON HELPED THEM GET IT OFF THE ROAD. HAD IT TOWED HOME THEN TO THE MECHANIC FOR WHAT WE THOUGHT WAS ALTERNATOR ONLY TO GET DISTURBING CALL SAYING THE MOTOR IS SHOT. I HAD THE SAME TOW TRUCK DRIVER PICK IT UP AND TAKE IT TO MECHANIC AND HE KEPT ASKING IF I WAS SURE IT WAS THE ALTERNATOR, HE HAD TOLD ME HE THOUGHT THE ENGINE HAD SEIZED BY HOW IT SOUNDED WHEN HE TRIED TO START IT TO TRY AND POSITION IT BETTER FOR THE ROLL BACK, I HAD HOPE HE WAS WRONG.THERE WERE REGULAR OIL CHANGES DONE AND I HAVE CHECKED MY VIN AGAINST THE RECALL AND ALTHOUGH THE YEAR AND MAKE ARE CORRECT MY VIN IS NOT INCLUDED. I OPERATE A CLEANING SERVICE AND DESPERATELY NEED MY CAR. IN FACT WE WERE SEARCHING FOR MY SON A CAR AS HE HAD GRADUATED AND BECAME EMPLOYED AND NOW INSTEAD OF LOOKING FOR ONE WE'VE GOT TO GET TWO. AND STILL MAKE PYMTS ON THIS ONE TO SAVE MY CREDIT. IT'S REALLY SAD THAT KIA IS DOING VALUABLE CUSTOMERS LIKE THIS. PEOPLE NEED THEIR CARS. LAST YEAR I TRIED TO TRADE IT IN THEY OFFERED SUCH A LOW VALUE FOR MINE I CAN'T HELP BUT BELIEVE THEY KNEW IT'S A PROBLEM CAR. THIS IS A REAL PROBLEM, I HAVE READ SO MANY ISSUES WITH THIS YEAR AND MAKE AND KIA IS NOT OFFERING ASSISTANCE. I'M GOING TO TRY THEM AND HOPE AND PRAY THEY WILL HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310535February 21, 2020
ENGINE
I WAS DIVING AS USUAL, TAKING MY KIDS TO SCHOOL AND THE CAR SUDDENLY GAVE UP. WITH VERY LOUD RATTLE, HAD TO STOP, THOUGHT CAR WAS GOING TO EXPLODE. SO, I GOT IT TOWED AND LOOKED AT BY AUTO MECHANICS. TOOK IT TO 2 MECHANICS TO VERIFY. I HAVE ALL DOCS TO CORROBORATE THAT THE ENGINE GAVE UP COMPLETELY. HAD TO REPLACE ENGINE. CALLED KIA TO ASK IF THERE WAS A RECALL ON MY VEHICLE. THE MAN SAID "NO." BUT I AM SURE, THEY WILL BE RECALLED SOON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310642February 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMED AN EXCESSIVE AMOUNT OF OIL. THE CONTACT DID NOT NOTIFY A DEALER AND THE VEHICLE WAS NOT DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS INSPECTED FOR EXTERNAL LEAKS HOWEVER, NO LEAKS WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,873.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308949February 13, 2020
ENGINE
WAS DRIVING CAR STRAIGHT DOWN CITY STREET WHEN IT SUDDENLY LOST POWER AND ENGINE SHUT OFF. WAS ABLE TO RESTART AND IT KEPT DOING SAME THING AND MADE A CLICKING NOISE FROM ENGINE. TOOK IT TO SHOP AND BATTERY AND ALTERNATOR FINE, THEY ARE TELLING ME THAT ENGINE IS SEIZING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308249February 10, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WHILE THE ACCELERATOR PEDAL WASS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BULLDOG KIA LOCATED AT 4305 ATLANTA HWY, ATHENS, GA 30606 (888) 348-8159 WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE CONTROL UNIT (ECU) NEEDED TO BE REPROGRAMMED. THE SOFTWARE WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307760February 7, 2020
ENGINE
MY DAUGHTER WAS DRIVING ON THE INTERSTATE GOING 65 MPH WHEN SHE HEARD A HELICOPTER LIKE NOISE AND THE MOTOR SHUT OFF. SHE WAS IN HEAVY TRAFFIC AND JUST MANAGED TO CROSS 2 LANES OF TRAFFIC AND GET OFF THE ROAD. CAR DOES NOT EVEN CRANK OVER. MECHANIC SAYS MOTOR IS SEIZED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307041February 4, 2020
ELECTRICAL SYSTEM
ON 02/04/2020 DROVE VEHICLE FOR ABOUT 15 MINUTES AND WHEN I PARKED THE VEHICLE, PUT THE AUTOMATIC TRANSMISSION SHIFTER IN PARK, TURNED OFF THE ENGINE AND ATTEMPTED TO REMOVE THE KEY. THE KEY WAS STILL IN IGNITION AND COULDN'T GET KEY TO RELEASE. HAD TO RESTART THE VEHICLE, TOOK SHIFTER OUT OF PARK AND THEN PUT BACK INTO PARK, STRAIGHTENED STEERING WHEEL AND TURN OFF VEHICLE AND WAS ABLE TO REMOVE IGNITION KEY. THIS HAS HAPPENED OVER 15 OR MORE TIMES SINCE OWNING VEHICLE AND I HAVE ASKED LOCAL DEALER WHO PERFORMS ROUTINE MAINTENANCE TO CHECK FOR PROBLEM IN THE PAST AND THEY CANNOT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302151January 27, 2020
AIR BAGS
AIRBAG WARNING LIGHT IS ON & THEY MAY NOT DEPLOY ACCORDING TO THE MANUFACTURER. I FIND MANY KIA MODELS/OWNERS REPORT THIS SAME PROBLEM. SHOULD BE COVERED W/A RECALL!, REFUND, ETC. OWNERS ARE NOT AT FAULT & AGE OR "NORMAL WEAR & TEAR" OF THE VEHICLE IS NOT TO BLAME! NHTSA SHOULD HAVE REQUIRED THE KIA/HYUNDAI CORP. TO ORDER A RECALL OR NOTIFY OWNERS THEY'D FIX THIS IF IT HAPPENED. REPAIR IS BETWEEN $800-$2100+!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301760January 25, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING ON THE INTERSTATE AND AT 70 MPH I HAD SUDDEN POWER FAILURE AND THE THE ENGINE COMPLETELY DIED. AFTER ABOUT 30 MINUTES IT STARTED UP JUST LONG ENOUGH TO GO A HALF A MILE AND IT DID THE SAME THING. 10 HRS LATER IT STARTED UP AGAIN AND WE WERE ABLE TO HAVE A DIAGNOSTIC READING DONE WHICH SHOWED NOTHING. THE BATTERY AND ALTERNATOR WERE TESTED AND ARE BOTH WORKING COMPLETELY FINE. LATER ON IT RAN FINE FOR ABOUT AN HOUR AND THEN SUDDENLY DID THE SAME THING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299463January 15, 2020
EXTERIOR LIGHTING
HEAD LIGHT KEEP BURNING.. THE PASSENGER ONE.. LADY 3 MONTHS I HAVE CHANGED THREE TIMES THE HEAD LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299543January 15, 2020
ENGINE
MY NAME IS [XXX] . MY DAUGHTER HAD A 2013 SORRENTO... TOOK GREAT CARE AND DID THE SCHEDULED OIL CHANGES ... NOW I HAVE THE VEHICLE BECAUSE SHE DIED 2017. DID NOT DRIVE IT MUCH.. IT HAS AROUND 40000 MILES . 2018 THE ENGINE FROZE UP. I COULD START IT. I HAD IT TOWED TO THE CANTON MICHIGAN KIA DEALERSHIP ... I WAS TOLD THEY WOULD PUT A NEW ENGINE IN BECAUSE IT'S THEIR FAULT. JUST NEED TO HAVE THE PROPER PROCEDURES TO GET AN APPROVAL FROM KIA... AFTER WEEKS THEY CAME BACK AND SAID NO UNLESS I CAN PROVE EVERY 6 MONTHS SHE AND MYSELF HAD SCHEDULED OIL CHANGES. I'M 90 YEARS OLD AND TRYING TO CALL THE DIFFERENT KIA DEALERSHIPS TO GET RECORDS. AND I HAD OTHER PEOPLE DO OIL CHANGES. I WOULD NOT BUY AN SORRENTO. I PUT TO BATTERIES IN IT THINKING MY PROBLEM WITH THE CAR WAS THAT. NOW THE CAR IS SITTING IN THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298354January 10, 2020
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE RPMS DROPPED TO ZERO. IN ADDITION ON ANOTHER OCCASION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (NEMET KIA LOCATED AT 153-03 HILLSIDE AVENUE, JAMAICA, NY 11432) FOR A DIAGNOSIS WHICH WAS INCONCLUSIVE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY RESOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298272January 9, 2020
AIR BAGS
INVOLVED IN A CAR ACCIDENT WHILE TRAVELING ON HIGHWAY.SOMEONE HIT ME VERY HARD LOST CONTROL OF THEIR VEHICLE. AIRBAGS DID NOT DEPLOY AT ALL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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