Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11378301December 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE, WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO THE RESIDENCE. AN INDEPENDENT MECHANIC ARRIVED AT THE RESIDENCE TO INSPECT THE VEHICLE. UPON INSPECTION, THE MECHANIC RECOMMENDED THAT THE VEHICLE BE SERVICED BY AN AUTHORIZED KIA DEALER. THE VEHICLE WAS TOWED TO STOKES KIA (202 S. GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) TO BE DIAGNOSED. THE MECHANIC DIAGNOSED THE VEHICLE WITH ENGINE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO PAY FOR THE PARTS WHILE THE VEHICLE OWNER PAY THE LABOR COST. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) WHICH WAS LINKED TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378115December 6, 2020
ENGINE
OIL DISAPPEARING NO WARNING LIGHT EXCESSIVE AMOUNT OF OIL USE BETWEEN OIL CHANGE ENGINE ALWAYS HOT TOOK TO DEALERSHIP TOLD ME SOMETHING ABOUT A TEST I DIDN'T UNDERSTAND HOW COME THEY COULDN'T GIVE IT ONE OF THOSE DIAGNOSED TEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378154December 6, 2020
ENGINE
I NOTICED THAT THERE IS OIL LEAK AND SOAKING OF THE ENGINE SURFACE BY CHANCE WHEN I WAS REPLACING THE AIR FILTER AND DOING A REGULAR CLEANING. BEFORE THAT I NOTICE A ROARING SOUND COMING FROM THE MOTOR WHEN I AM DRIVING MY CAR MAY BE 2 MONTHS AGO. ALTHOUGH THERE IS NO WARNING LIGHTS BUT I AM WORRIED ABOUT THIS SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377806December 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH ENGINE FAILURE. THE MECHANIC THEN PRINTED OUT INFORMATION ABOUT NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) WHICH THE MECHANIC LINKED TO THE FAILURE. THE CONTACT THEN CALLED NHTSA WHERE SHE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377307December 1, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 KIA SORENO. THE CONTACT STATED THE PAINT ON THE ROOF AND HOOD HAD CHIPPED. ADDITIONALLY, THERE WERE SEVERAL SPOTS THAT HAD DETERIOTED. THE VEHICLE WAS TAKEN TO ALL STAR KIA OF BATON ROUGE 5740 SIEGEN LN, BATON ROUGE, LA 70809 (225) 490-7604 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376844November 28, 2020
ENGINE
ON SEPTEMBER 19, 2020 MY HUSBAND AND I WERE DRIVING OUR 2013 KIA SORRENTO TO GET MY WINDSHIELD REPLACED AS IT HAD A CRACK IN IT. WE HAD DRIVEN DOWN THE MOUNTAIN FROM WHERE WE LIVE TO HICKORY, NC WHERE IT WAS CHEAPER TO GET IT REPLACED. WE HAD DRIVEN ABOUT AN HOUR AND THE CAR WAS DRIVING FINE AND WE HAD NOT BEEN HAVING ANY ISSUES WITH IT STARTING, RUNNING OR MAKING ANY KIND OF NOISES IN THE TIME LEADING UP TO THIS DAY. WE CAME TO A RED LIGHT AND THE VEHICLE JUST STOPPED AND WOULD NOT START UP AGAIN, MY HUSBAND SAID THE CAR WAS NOT RUNNING HOT AND THERE WAS NO WARNING LIGHTS ON THE DASHBOARD. THERE WAS NO EVIDENCE OF OIL OR ANTIFREEZE IN THE ROAD. I GOT OUT OF THE CAR AND PUSHED THE CAR OFF THE ROAD, WHILE MY HUSBAND STIRRED THE CAR BECAUSE WE LOST ALL STEERING FOR THE CAR. WE CONTINUED TO TRY TO START IT, BUT WERE UNSUCCESSFUL. WE ENDED UP HAVING IT TOWED TO THE KIA DEALERSHIP IN HICKORY, NC (PARAMOUNT KIA). IT WAS ON A SATURDAY SO THEY WERE SHORT STAFFED, BUT WERE ABLE TO LOOK AT MY VEHICLE. I WAS SHOCKED BY WHAT THEY SAID THE PROBLEM WAS. WE WERE INFORMED THAT THE V6 ENGINE HAD SEIZED AND IT NEEDED A STARTER AND A NEW BATTERY. WE WERE TOLD THAT IT WAS GOING TO COST OVER $6,000.00 TO GET IT FIXED. HOW COULD AN ENGINE WITH AROUND 114,000.00 MILES JUST STOP RUNNING AT A RED LIGHT WITH NO WARNING AND HOW DOES THE BATTERY AND STARTER ALSO GO OUT AT THE SAME TIME? WE WERE INFORMED THAT THE ENGINE THEY WERE GOING TO PUT IN THE CAR ALREADY HAD 88,000 MILES ON IT (I HAVE ATTACHED THE QUOTE AND DIAGNOSIS SHEET)I HAVE ALL OIL CHANGE RECEIPTS. IT WAS GOING TO COST THIS MUCH AND THIS WAS NOT EVEN A NEW ENGINE AND WHO KNOWS HOW LONG THIS ENGINE WOULD LAST IF IT ALREADY HAS THIS MANY MILES ON IT? I HAVE NEVER HEARD OF AN ENGINE JUST STOPPING LIKE THAT. I KNOW KIA HAS RECALLS FOR 4 CYLINDERS, BUT I WANTED TO MAKE YOU AWARE THAT THERE ARE ISSUES WITH THE V6 AS WELL.*DT*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376886November 28, 2020
FUEL/PROPULSION SYSTEM
DRIVING IT TURN OFF. I WAS ON THE HIGHWAY HAD TO PULL OVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376269November 25, 2020
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP WENT OUT. WENT TO REPLACE AND SAW CONNECTOR FOR FOR BULTB MELTED/BROKEN. READ ONLINE THIS IS A KNOWN ISSUE WITH THIS VEHICLE. DECIDED TO CHECK REST OF LIGHTS AND SEE THAT HIGH CENTER TAIL LIGHT INTERMITTENTLY WORKING WITH SOME BULBS/LEDS BURNED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376282November 25, 2020
STEERING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE WHILE DRIVING THE VEHICLE IN THE RAIN, THE BATTERY FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS POWER STEERING ASSIST. THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375791November 22, 2020
ENGINE
THE ENGINE IS STALLING, IT'S STALLING AT START AND THEN IT'LL START UP AND STALL AFTER DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375734November 21, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
SINCE I PURCHASED MY VEHICLE IN 2015 WITH AROUND 45,000 MILES, I NOTICED PAINT CHIPPING OFF THE ROOF WHERE IT MEETS WITH THE WINDSHIELD. NOW, I HAVE LARGE CHUNKS OF PAINT CHIPPING AWAY ON THE HOOD AND ON THE PANEL BETWEEN THE DOOR AND WINDSHIELD, EXPOSING METAL FRAME. AFTER SEARCHING ONLINE, I NOTICED MANY PEOPLE WITH THIS EXACT SAME PROBLEM WITH THEIR KIA SORENTO; SAME YEAR AND SAME PEARL WHITE COLOR. I HAVE TAKEN IT TO A PAINT SHOP, AND THEY SAID IT'S A "DELAMINATION" PROBLEM, AND IT'S A DEFECT IN THE MANUFACTURER'S PAINT. IT WILL ONLY CONTINUE TO WORSEN. I TOOK IT TO KIA (AFTER HAVING MY ENGINE REPLACED DUE TO ENGINE FAILURE AND SEIZING ON THE HIGHWAY), AND I WAS TOLD THAT I WOULD HAVE TO COVER ALL EXPENSES TO FIX IT. NOT ONLY ARE LARGE CHUNKS OF PAINT CHIPPING OFF, BUT ALL THE AREAS ARE BECOMING SEVERELY RUSTED. THIS SHOULD NOT HAPPEN!! NOT ONLY IS IT A PAINT DEFECT THAT KIA SHOULD COVER, BUT IT CAN BECOME A SAFETY HAZARD WHEN IT BEGINS TO WEAKEN AROUND THE WINDSHIELD! I HAVE HAD TO HAVE MY ENGINE REPLACED (WHICH I HAD TO FIGHT FOR AS WELL BEFORE ALMOST CAUSING A MAJOR ACCIDENT ON THE HIGHWAY ONCE MY CAR SEIZED AT 70 MPH) AND MY PAINT IS COMING OFF IN LARGE QUANTITIES AND RUSTING, DEPRECIATING THE VALUE AND SAFETY OF MY CAR, AND IT'S NOT EVEN 10 YEARS OLD!!! I'VE HAD NOTHING BUT PROBLEMS SINCE I STARTED FINANCING MY CAR. KIA KNOWS THIS IS A PROBLEM, YET WILL NOT DO ANYTHING ABOUT IT. I WANT SOMETHING DONE! A RECALL SHOULD BE SET IN PLACE, ESPECIALLY AFTER HUNDREDS OF CONSUMERS HAVE HAD THE SAME PROBLEM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375577November 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE FRONT HALF OF VEHICLE SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO REPORTED INJURIES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE COMPANY TOOK POSSESSION OF VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 105,000. *LN THE CONSUMER PROVIDED PHOTOS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11375405November 19, 2020
ENGINE
WAS DRIVING ON THE FREEWAY AND HEARD A SOUND AS IF I HAD RAN OVER A PIECE OF PLASTIC. ALL OF THE LIGHTS ON THE DASHBOARD CAME ON AND THE CAR JUST SHUT OFF. I WAS ABLE TO GET OFF THE FREEWAY SAFELY BEFORE THE CAR SHUT DOWN AGAIN, AFTER THAT THE CAR WOULDN'T START ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374955November 16, 2020
STRUCTURE:BODY
PAINT IS PEELING AT DIFFERENT AREAS OF THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374661November 14, 2020
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
FIRST, THE BRAKE LIGHTS KEPT GOING OUT. FINALLY FOUND A LOOSE WIRE. THEN, THE ABS, DOWNHILL, SKID LIGHTS ALL CAME ON AT THE SAME TIME. FOUND ONE WHEEL WHERE IT IS NOT READING SPEED. NEXT, THE GAS COVER DOES NOT OPEN NOW. THERE HAS BEEN ONE ISSUE AFTER ANOTHER WITH THIS CAR. I GET IT SERVICED, MONTHLY. IT IS UP TO DATE ON OIL CHANGES, INSPECTIONS, FLUID AND I AM ABOUT TO REPLACE ALL BRAKES, PADS, ROTORS AND TIRES. I FEEL LIKE THIS CARE, WHICH I HAVE ONLY HAD FOR FOUR AND A HALF YEARS, IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373652November 8, 2020
ELECTRICAL SYSTEM
ONE HEADLIGHT CONTINUES TO GO OUT. I HAD IT FIXED SEVERAL TIMES AND THE MECHANIC SAID THAT IT IS AN ELECTRICAL PROBLEM BECAUSE EVERYTIME THEY CHANGE THE BULB IT IS MELTED INSIDE. IT WILL STAY LIT FOR A DAY AND THEN GO OUT AGAIN. ALSO, MY HEATED SEATS STOPPED WORKING AND OUTLERS TO PLUG IN MY CAR CHARGER IN THE FRONT UNDER THE RADIO HAVE STOPPED WORKING AS WELL. I HAVE HAD IT LOOKED AT AND WHEN WE THINK ITS FIXED IT IMMEDIATELY STOPS WORKING. THIS IS BEEN ONGOING FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373437November 6, 2020
STRUCTURE:BODY
PEARL WHITE PAINT PEELING CHIPPING AND DELAMINATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366990October 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT A METAL NOISE OCCURRED COMING FROM THE ENGINE. AFTER DRIVING FOUR MILES, THE FELT AS IF IT WAS LOSING POWER AND SMOKE WAS COMING FROM THE REAR. THE CONTACT ALSO STATED THAT WHILE DRIVING AND DEPRESSED THE BRAKE PEDAL TO SLOW THE VEHICLE DOWN TO MAKE A LEFT TURN, THE VEHICLE SEIZED AND THE STEERING WHEEL BECOME DIFFICULT TO TURN. THE VEHICLE WAS FAILED TO START. THE CONTACT PUSHED THE VEHICLE INTO A PARKING LOT. THE CONTACT NOTICED THAT THERE WAS LEAK OF OIL ON THE LEFT SIDE OF THE ENGINE AND ALSO ANTIFREEZE LEAK. THE VEHICLE WAS NOT TAKE TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE CONTACT REFERENCE NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372313October 29, 2020
STRUCTURE:BODY
I HAVE A 2013 KIA SORENTO WITH PAINT ISSUES. THE PAINT STARTED CHIPPING AFTER A FEW YEARS, NOT FADING BUT CHIPPING OFF. THE AREAS AFFECTED ARE THE FRONT DOOR PANELS, HOOD AND ROOF. MY DAUGHTER HAS A NEWER KIA SORENTO AND THE PAINT ON HER VEHICLE IS CHIPPING IN THE SAME AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365703October 22, 2020
SERVICE BRAKES
PARKING BRAKE INTERNAL PARTS RUSTED AND DISINTEGRATED IN ONE BACK WHEEL AND THE PARKING BRAKE INTERNAL PARTS SEVERELY RUSTED ON OTHER BACK WHEEL. ALL IN LESS THAN 8 YEARS UNDER MINIMAL AVERAGE USE. HAD THIS NOT BEEN DISCOVERED DURING ANNUAL SAFETY INSPECTION, WOULD HAVE LIKELY NOT HELD WHEN PARKING ON AN INCLINE, AND COULD HAVE RESULTED IN INJURY OR DEATH. THERE WAS NO WARNING INDICATION ON DASH THAT PARKING BRAKE WAS FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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