Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11353139September 4, 2020
EXTERIOR LIGHTING
MY DRIVER'S SIDE HEADLIGHT KEEPS GOING OUT. AT FIRST I THOUGHT IT WAS THE BULB AND I CHANGED THE BULB BUT IT WAS STILL OUT. I WENT TO MY MECHANIC AND THEY FIXED IT. WHILE I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 55MPH THE LIGHT WENT OUT. I TOOK IT BACK AND THEY FIXED IT AGAIN. THE LIGHT STAYED ON FOR A DAY, THEN WENT OUT WHILE I WAS AGAIN DRIVING ABOUT 55MPH ON THE HIGHWAY. THE NEXT MORNING WHEN I TURNED THEM ON AGAIN IT CAME BACK ON SO I THOUGHT IT WAS FIXED, THEN WHILE I WAS ON THAT SAME HIGHWAY IT WENT OUT AGAIN AND IT HASN'T COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352803September 2, 2020
AIR BAGS, ENGINE
WHEN ME AND MY HUSBAND PURCHASED THE SUV USED IN 2016 FROM A HUYNDAI DEALER THAT IS LOCAL, THERE HAS ALWAYS BEEN A SENSOR LIT THAT WE HAD NO CLUE WHAT IT WAS. WE WERE NEVER TOLD ANYTHING ABOUT IT, THEY TOLD US THE VEHICLE WAS IN GOOD CONDITION THAT IT WAS INSPECTED AND EVERYTHING. WE TOOK THE SUV TO KIA IN 2019 TO HAVE THE OIL CHANGED, AND HAD THEM CHECK THE MOTOR TO SEE IF THEY COULD EXPLAIN WHY WE WERE GOING THRU OIL WEEKLY. WHILE WE WERE THERE THE SERVICE PERSON TOLD US THAT THE OCS MAT DOES NOT FUNCTION THAT IT NEEDS REPLACED AND THAT IS WHAT THAT SENSOR IS FOR WHICH WE WOULD HAVE NOT KNOWN AND THE DEALER THAT SOLD IT TO US NEVER TOLD US ANYTHING. I FIGURED IT WAS A WEIGHT SENSOR FOR A CHILD AS I AM NOT AN EXPERT ON THE SAFETY OF VEHICLES.... ALSO, WE WERE TOLD THAT WHEN THE DEALER SOLD US THE VEHICLE AS IS THAT THEY NEVER HAD A SAFETY INSPECTION DONE PRIOR TO PUT IT ON THE LOT. THE LAST DOCUMENTED SAFETY INSPECTION ON THE VEHICLE WAS DONE WHEN IT WAS SOLD BRAND NEW WHEN THE FIRST ORIGINAL OWNER BOUGHT IT FROM THE KIA LOT I BELIEVE IN ANOTHER STATE. KIA TOLD ME THAT THEY HAVE TO DO THE SAFETY INSPECTION BEFORE SELLING IT ON THE LOT BECAUSE A NON KIA DEALER SOLD US THE VEHICLE. I DID CONTACT CALIFORNIA STATE ABOUT MY COMPLAINTS AND WAS TOLD THERE WAS NOTHING THAT I CAN DO TO PROVE I DIDN'T CAUSE IT BUT I HAVE NEVER BEEN IN ANY ACCIDENT IN THE SUV THAT WOULD CAUSE THE AIRBAGS TO GO OFF..... I AM DRIVING DAILY WITH MY CHILDREN IN THE CAR WITHOUT WORKING AIRBAGS. I CANNOT AFFORD TO REPLACE THE OCS MAT AND I BELIEVE I SHOULDN'T HAVE TO. ALSO, WE HAVE HAD ISSUES WITH OUR GASKET THAT WE HAD TO GET FIXED, WE ARE CONSTANTLY GOING THRU OIL AND WE ONLY DRIVE IT AROUND TOWN. WE ARE HAVING TO ADD OIL IN IT EVERY WEEK SO THE ENGINE DOES NOT BLOW. WE NOW HAVE A VACUUM LEAK IN THE GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349534August 15, 2020
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
I HAVE FAULTY AIRBAGS IN MY VEHICLE WHY IS THERE NO RECALL VEHICLE HASN'T BEEN WRECKED. AIRBAG WERE NEVER DEPLOYED. MY VEHICLE IS NOT SAFE WITHOUT AIRBAG REPAIR, AS LONG AS THE AIRBAG LIGHT IS ON ON THE DASH THE AIRBAG SYSTEM FAILS INSPECTION. IT NEEDS TO BE A RECALL THIS IS A SAFETY HAZARD AND CAUSE DEATH IF I WAS TO BE INVOLVED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348727August 11, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AIRBAG ISSUES WITH THIS VEHICLE VEHICLE IS NOT SAFE TO DRIVE KIA NEEDS TO RECALL AIRBAGS MAY JUST SAVE A LIFE AND MINES IS AT STATE HERE... PASSENGER SEAT AIRBAGS DISABLED AND WILL NOT ALLOW OTHER AIRBAGS TO WORK IF I BECOME IN AN ACCIDENT. PLEASE HELP ME WITH THIS ISSUE I'M FEAR OF MY SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348437August 10, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
I PURCHASED A KIA SORENTO ON JULY 21 2020 AFTER TEST DRIVING THE VEHICLE THE AIR BAG LIGHT POPPED ON THE SALES MAN TOOK IT TO ONE OF THEIR ON SITE EMPLOYEES AND THEY HOOKED UP THE CODE DEVICE NO CODES APPEARED SO HE SUGGESTED ITS JUST A SENSOR PROBLEM AND TOLD ME IT SHOULDN'T BE MUCH TAKE IT TO A KIA DEALERSHIP. I DID IN WHICH COULDN'T GET IN TO SEE THE SERVICE DEPARTMENT UNTIL TODAY IN WHICH I HAD TO PAY OUT OF POCKET FOR A DIAGNOSTIC TEST AND THEY FOUND THAT THE ODS MAT WAS FAULTY. I TOLD THE SERVICE GUY THAT THE CAR LOT TOOK THE SEATS OUT TO CLEAN THE SUV FOR SALE AND HE TOLD ME THEY DAMAGED OR BROKE THE ODS MAT. I CONTACTED THE SELLER AND STRONGER EXPRESSED MY FEELING ABOUT MY VEHICLE IS NO LONGER SAFE TO DRIVE AND THE ONLY THING HE SAID TO ME IS MY PAYMENT DUE AUGUST 31 TODAY IS THE 10TH AND THIS REPLACEMENT WILL BE OVER 2300 THAT I CAN'T AFFORD AND THE VEHICLE IS NO LONGER SAFE FOR ME AND MY DAUGHTER. I REALLY FEEL THEY KNEW IT WAS A PROBLEM WITH THE AIR BAG AND JUST TRIED TO MAKE A SALE SAYING IT WAS A SENSOR ISSUE THAT KIA WILL HAVE TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344065August 8, 2020
ENGINE
I OWN A 2012 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 150000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343931August 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE VEHICLE STALLED AND SHUTOFF WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THERE WERE CHILDREN IN THE VEHICLE. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROADWAY AND WAS TOWED TO THE MANAHAWKIN KIA DEALER, LOCATED AT: 270 NJ-72, MANAHAWKIN, NJ 08050, WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VIN. THE CONTACT WAS REFERRED TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343723August 6, 2020
ELECTRICAL SYSTEM
ALL INTERIOR LIGHTS AND DASH LIGHTS HAVE COMPLETELY STOPPED WORKING - BACK UP CAMERA DOES NOT WORK ANY MORE EITHER. REPLACE THE FUSE AND IT BLOWS IMMEDIATELY. HAD THE CAR LOOKED AT AND THEY INFORMED ME A DEALERSHIP WOULD HAVE TO FIX THE PROBLEM- IT'S AN ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342176July 29, 2020
ENGINE
MY KIA SORENTO 2012 ENGINE SUDDENLY CAUGHT FIRE WHILE DRIVING ON A MAJOR DESERT HIGHWAY WHICH MY INSURANCE UPON INSPECTION DETERMINED IT WAS CAUSED BY A PISTON ROD PIERCING THE ENGINE WHICH ALTHOUGH OTHER KIA MODELS ARE PART OF A RECALL AND CLASS ACTION LAWSUIT, MY VIN WAS NOT INCLUDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11340348July 20, 2020
AIR BAGS
THE AIR BAG WARNING LIGHT COMES ON AND OFF. I TOOK THE VEHICLE TO DUTCH MILLER KIA IN CHARLOTTE. THE SERVICE MANAGER SAID I WOULD NEED AN OCS MAT REPLACEMENT ON THE PASSENGER SIDE SEAT. THE LIGHT WAS DISCOVERED WHILE VEHICLE WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339923July 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DUTCH MILLER KIA LOCATED AT 335 MCCORKLE AVE, CHARLESTON, WV 25303 HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339455July 15, 2020
STRUCTURE:BODY
VEHICLE WAS PARKED IN A SHOPPING PARKING LOT. WHEN WE RETURNED TO THE VEHICLE, I - THE CAR OWNER - UNLOCKED THE CAR WITH THE FOB FOR PASSENGERS TO LOAD THE VEHICLE. AS THE REAR PASSENGER GRABBED THE DOOR HANDLE, IT CAME OFF IN HER HAND. THIS IS THE 2ND TIME THIS HAS OCCURRED. THE FIRST TIME WAS YEARS PRIOR UNDER THE SAME CONDITIONS, SAME PASSENGER REAR RIGHT DOOR. I PAID FOR REPAIRS OUT OF POCKET THAT TIME BECAUSE THE DEALERSHIP STATED THERE WASN'T A RECALL. I AM SURE THIS HANDLE SHOULD BE RECALLED CLEARLY AFTER HAPPENING TWICE FOR NO UNDERSTANDING REASON OR AGGRESSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339345July 14, 2020
ENGINE
VEHICLE UNEXPECTEDLY WILL INTENSELY JERK AND IMMEDIATELY LOCKS UP THE DRIVING CONTROLS AS THE ENGINE STALLS AND STARTS TO SEIZE CAUSING THE VEHICLE TO STOP WHILE DRIVING ON HIGHWAYS, AND RESTRAINING FROM ANY ACCELERATION, STEERING, OR POWER USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339161July 13, 2020
ENGINE
TL* THE CONTACT OWNS 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE OIL LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SHUDDERED WHILE IDLING. THE VEHICLE WAS TAKEN TO SMITH CHEVROLET INC (1911 EASTERN AVE, GALLIPOLIS, OH 45631) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE BEARINGS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338841July 12, 2020
ENGINE
MY ENGINE STARTED KNOCKING WHEN I GOT OFF THE HIGHWAY AND STOPPED TO MAKE A LEFT TURN. I GOT TO WORK AND WAITED A FEW HOURS THEN CHECKED THE OIL. I FOUND THE OIL WAS LOW AND ADDED MORE, I TURNED THE VEHICLE ON AND STILL HEARD THE KNOCKING. I HAVE BEEN HAVING A LOT OF ISSUES WITH KEEPING OIL IN MY VEHICLE, THERE ARE NO LEAKS, DRIPS OR ANYTHING ON THE GROUND. I HAVE NOTICED WATER LIKE LIQUID DRIPPING FROM AROUND THE EXHAUST JUST REAR OF THE OIL PAN AND FRAME AND MY RPMS DROP WHEN FROM ABOUT 800 TO LESS THE 500 WHEN STATIONARY. I KEEP UP WITH ALL THE OIL CHANGES WITH THE KIA DEALERSHIP IN MY TOWN, DID WHAT RECALLS WERE REQUESTED BY KIA. MY VEHICLE HAS APPROXIMATELY 143,800 MILES. I CHECKED FOR ANY RECALLS AND FOUND MY VIN NUMBER WAS UNRELATED TO ANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331224June 27, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON A FOUR LANE HIGHWAY, THE CAR'S ENGINE JUST CUTS OFF ON ITS OWN WHILE I WAS IN TRAFFIC. ALL OF THE LIGHTS ON THE DASHBOARD COME ON. I PUT MY FLASHERS ON AND IT ALLOWED ME TO RESTART AND DRIVE AND IT DID IT AGAIN. THE THIRD TIME I STARTED IT, I TURNED OFF ON A LESS CROWED ROAD TO GET TO ANOTHER STRETCH OF ROAD AND DROVE VERY SLOWING FOR ABOUT 10 MILES TO GET IT HOME. I COULD SMELL SOMETHING COMING FROM UNDER THE HOOD AND I DIDN'T PARK IT IN THE GARAGE. THE SMELL WAS STRONG AND THE HOOD VERY HOT TO THE TOUCH. I DIDN'T WANT TO CHANCE IT CATCHING ON FIRE. WHAT SHOULD I DO? I KEEP THE OIL CHANGED AND HAD IT DONE ON 6/22/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330348June 23, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
DRIVING ON THE THRU-WAY GOING 65 MPH WHEN MY VEHICLE JERKED FORWARD SUDDENLY. I WAS ABLE TO PULL OVER, VEHICLE LOST CONTROL OF STEERING AND BRAKES AND COMPLETELY JUST 'SHUT OFF' ON ME WITH NO FORE-WARNING. CALLED AAA, TECH. COULD VISIBLY SEE A BELT WHICH HAD RIPPED OUT OF ENGINE AND WAS DANGLING UNDER VEHICLE. I THEN HAD VEHICLE REPAIRED- A NEW BELT WAS INSTALLED , A BRAND NEW ALTERNATOR, NEW BRAKES, OIL CHANGE. 3 WEEKS AFTER THIS EVENT, I WAS AGAIN DRIVING ON THE THRU- WAY IN ALMOST THE SAME EXACT LOCATION AND THIS HAPPENED AGAIN. . MY VEHICLE JUST WENT DEAD, THIS TIME SLOWING DOWN AND DYING. CALLED AAA , THEY SERVICED ME OFF THE THRU-WAY (THRU-WAY DIVISION) AND UPON HAVING VEHICLE LOOKED AT MY CHOICE SHOP.. I WAS TOLD THAT MY VEHICLE HAD COMPLETELY SEIZED (WAS NOW TOTALLY DEAD) AND WAS NON- REPAIRABLE WITHOUT A NEW ENGINE. ALSO TOLD THAT MY VEHICLE HAD LITTLE OIL EVEN THOUGH I HAD ONLY 3 WEEKS PRIOR GOTTEN AN OIL CHANGE AND CAR REPAIRMAN COULD NOT REPORT ANY PHYSICAL ISSUES WITH OIL CONNECTIONS, IE. GASKET LEAK, DRAIN PLUG, SEAL ISSUES. DUE TO THE AMOUNT OF MONIES I HAVE SPENT FROM DAY 1 ON THIS VEHICLE, MY EXPERIENCES AND THE LEMON THE VEHICLE HAS PROVEN TO BE, I FIND THIS INCREDIBLY UNSETTLING AND KNOW THAT THERE WERE ISSUES GOING ON WITH THIS VEHICLE PRIOR TO IT GOING ONTO THE ROAD THAT SHOULD HAVE BEEN REPAIRED AND WERE NOT DUE TO NO FAULT OF MY OWN. ASIDE FROM THESE ISSUES, IN PAST THERE WERE SEVERAL OTHER PROBLEMS RELATED TO THE LOCKS AND WINDOWS LOCKING ON THERE OWN WHILE VEHICLE IN MOTION AND FUSES RELATED TO THIS AS WELL AS THE VEHICLE SHOCKING ME WHEN OPENING DRIVERS SIDE DOOR HANDLE WHICH IS INCREDIBLY UNSAFE! I REQUEST THAT SOMEONE PLEASE LOOK INTO THE RECALL WITHHOLDING WHICH HAS COME TO LIGHT WITH KIA AND MY VEHICLE QUALIFYING FOR THESE RECALLS AS KIA HAS TOLD ME THAT THEY ARE UNWILLING TO ASSIST ME FINANCIALLY AS WELL AS WEST HERR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328718June 13, 2020
ENGINE
THE VEHICLE, A 2012 KIA SORENTO WITH 95719 MILES, IS UP TO DATE ON ALL RECALLS AS IT IS REGULARLY SERVICED AT THE DEALERSHIP. WHILE ENTERING A BUSY HIGHWAY ON 6/13/2020, AND ACCELERATING PAST 45MPH, THE ENGINE STALLED. THE CHECK ENGINE AND BATTERY LIGHTS CAME ON, MAKING IT SEEM LIKE THE CAR WASN'T EVEN STARTED. WE WERE ABLE TO PULL THE VEHICLE OFF TO THE SHOULDER, PUT IT INTO PARK, AND TRIED TO START IT AGAIN. THE CAR ACTED LIKE NORMAL ON STARTING (STARTER TURNED, POWER WAS AVAILABLE) FOR EVERYTHING BUT THE ENGINE TURNING ON. WE CALLED A TOW TRUCK AND THE FAMILY MECHANIC. THE ALTERNATOR AND BATTERY WERE FINE, NO ERROR CODES WERE DETECTED ON THE CAN BUS READER INSTRUMENT, SO EVERYTHING SEEMED NORMAL ON THE COMPUTER. AFTER NUMEROUS ATTEMPTS TO START THE VEHICLE IN PARK, THE VEHICLE WAS ABLE TO START IN NEUTRAL. THIS IS A POTENTIALLY DEADLY STALLING FAULT FOR A VEHICLE TO HAVE ON ANY ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327938June 9, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT VEHICLE CONTINUED TO ROLL FORWARD WHEN THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION, WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO GUNTHER KIA (1900 S STATE RD 7, FORT LAUDERDALE, FL 33317) TO BE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE SAME DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REPAIR WAS A ONE-TIME FREE REPAIR. NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER HOWEVER, THE PHONE NUMBER PROVIDED WAS FOR ROADSIDE ASSISTANCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326687May 31, 2020
AIR BAGS
MY AIR BAG LIGHT ARE ON ALL THE TIME WHEN I START UP MY ENGINE AND MY VEHICLE HASN'T BEEN IN AN ACCIDENT AND I WAS WONDERING IS THAT NORMAL? I'VE HAVE GOTTEN MY INSPECTION AND EVERYTHING PASSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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