Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11376263November 25, 2020
AIR BAGS, POWER TRAIN, VEHICLE SPEED CONTROL
THE AIR BAG LIGHT TURNED ON WITH OUR ANY REASON. CAR WON'T ACELERATE, STOP AND GET SPEED IN UNSAFE WAIT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376291November 25, 2020
AIR BAGS
AIR BAG LIGHT STAYS ON AFTER BATTERY REPLACEMENT. DEALER WANTS OVER 1200.00 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375880November 23, 2020
STRUCTURE:BODY
THE DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE, I HAD A SIMILAR PROBLEM WITH THE PASSENGER DOOR ABOUT 6 MONTHS AGO. I LOOKED THIS UP AND IT APPEARS TO BE A PROBLEM WITH MANY OF THESE KIA CARS. I AM AFRAID THAT ALL THE DOOR MIGHT DO THIS AND I WOULD NOT BE ABOUT TO GET MY GRANDKIDS OUT OR IF I HAD TO GET OUT IN AN EMERGENCY I COULD NOT EXIT. NOW I HAVE TO ROLL DOWN THE WINDOW AND REACH OUTSIDE THE DOOR TO ACTIVATE THE DOOR HANDLE FROM THE OUTSIDE. MY FEAR IS THIS WILL STOP WORKING AND I WILL BE STUCK IN THE CAR. I AM AN OLDER PERSON SO CRAWLING OVER THE CONSOLE WOULD BE ALMOST IMPOSSIBLE. I BELIEVE IT IS A BROKEN DOOR LATCH ON THE INSIDE OF THE DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375998November 23, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-50 MPH, THERE WAS AN ABNORMALLY LOUD THUD COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE LOSS MOTIVE POWER AND WAS GUIDED TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED AND DRIVEN 5 MPH TO THE RESIDENCE. THE CONTACT STATED THAT SINCE THE FAILURE, THE VEHICLE FAILED TO EXCEED 20 MPH WHILE DRIVING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375589November 20, 2020
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT KEYFOB FAILED TO UNLOCK ANY OF THE DOORS ON THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374101November 11, 2020
STRUCTURE:BODY
MY HUSBAND AND I NOTICED THAT PAINT WAS COMING OFF THE ROOF OF MY KIA SORENTO 2011 MODEL AFTER THE CAR WASH. THIS WAS AROUND MID 2017. ON NOV 7, 2017, I TOOK MY CAR TO A BODY SHOP TO INQUIRE ABOUT FIXING THE PAINT DAMAGE. THEY INFORMED ME THAT THEY HAVE SEEN MANY KIAS SORENTOS COME IN WITH THE PEARL WHITE COLOR HAVE DELAMINATION. THEY INFORMED ME TO CHECK WITH A KIA BODYSHOP TO SEE IF THEY WOULD COVER THIS. THEY SAID THAT IT IS A FACTORY ISSUE. SO I WENT TO THE KIA BODY SHOP AND TALKED WITH THE MANAGER AND AFTER A FEW DAYS HE GOT BACK TO ME AND TOLD ME THAT KIA WOULD COVER HALF THE COST TO FIX IT. WELL I NEVER GOT IT DONE BECAUSE IF IT IS A FACTORY ISSUE AND I BELIEVE THAT KIA SHOULD COVER ALL OF IT. I COULDN'T AFFORD TO PAY WHAT KIA WANTED TO CHARGE FOR THE PAINT JOB AND MAKE MY CAR PAYMENT AT THAT TIME. SO I WAITED AND NOW THE ROOF AND HOOD PAINT ARE CONTINUING TO COME OFF AND EVEN WORSE RUST. I CAN'T AFFORD TO REPLACE MY CAR AT THIS MOMENT. I WOULD LIKE TO CONTINUE DRIVING MY CAR, BUT NOT ONLY IS IT EMBARRASSING, I WORRY ABOUT THE RUST EFFECTING AREAS AT THE TOP OF MY WINDSHIELD. I SEE MANY WHITE KIA SORENTOS WITH THIS ISSUE IN MY AREA AND THINK WHY HASN'T THIS BEEN RECALLED AND COVERED BY KIA NATIONALLY. I FEEL KIA NEEDS TO TAKE RESPONSIBILITY AND FIX THIS ISSUE FOR THE US CONSUMERS WHO HAVE SPENT THEIR HARD EARNED MONEY ON THEIR PRODUCT. I DON'T FEEL THAT I AS A CONSUMER AM BEING TREATED FAIRLY BY THIS COMPANY. I FEEL THE PRODUCT AND QUALITY IS SUBPAR AND THAT CORNERS WERE CUT TO CREATE A BETTER BOTTOM LINE FOR THE CORPORATION. KIA NEEDS TO DO BETTER. YOU NEED TO DO A NATIONAL RECALL ON ALL WHITE KIA SORENTOS WITH THIS PAINT DELAMINATION ISSUE AND REPAINT THE WHOLE VEHICLE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373172November 5, 2020
SEAT BELTS
MY SEAT BELT KEEPS LOCKING ON ME. FORTUNATELY, THUS FAR I HAVE BEEN ABLE TO EVENTUALLY GET IT TO COME LOOSE. SOMETIMES IT IS A LITTLE DIFFICULT TO FASTEN. I'M AFRAID SOMEDAY I WILL NEED TO GET OUT FAST AND WON'T BE ABLE TO. I AM PARKED AND THE CAR IS TURNED OFF ON A CITY STREET AND SOMETIMES IN MY DRIVEWAY AND STORES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372395October 30, 2020
ELECTRICAL SYSTEM
THE DRIVER SIDE FRONT DOOR WILL NOT OPEN FROM THE OUTSIDE OF THE VEHICLE. IT IS LIKE THE DOOR IS LOCKED, HOWEVER IT IS NOT LOCKED. IF I AM IN AN ACCIDENT OR NEED TO BE TAKEN OUT OF THE VEHICLE, NO ONE WILL BE ABLE TO OPEN THE DOOR TO GET ME OUT. IT REMAINS THIS WAY AT ALL TIMES; INCLUDING WHEN THE CAR IS STATIONARY AND IN PARK. THERE IS A WARRANTY EXTENSION OFFERED BY KIA, BUT THEY ARE TELLING ME THIS DOES NOT APPLY TO ALL THE VIN'S!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366539October 26, 2020
VEHICLE SPEED CONTROL
THE TRANSMISSION OR ENGINE TENDS TO STALL IN THE MIDDLE OF DRIVING LIKE NOT CHANGING GEARS, GETS LOCKED, JERKS BACK AND FORTH TILL IT UNLOCKS OR CHANGES GEARS WHILE AT THE SAME TIME SLOWING OR STOPPING CAR IN IT'S TRACKS. RPM GO TO 0. FEEL LIKE A TRANSMISSION SLIPPAGE . SOUNDS LIKE TRYING TO CHANGE GEARS. IT HAPPENS AT LEAST 2-4 TIME A YEAR SINCE I HAVE HAD THE CAR. THESE PAST TWO YEARS THE GEARS LOCKING IS GETTING WORSE AND THE CAR SLOWS DOWN INSTANTLY FROM DRIVING ON THE FRWY 60 MPH DOWN TO 35 MPH INSTANTLY ALMOST HAVING CARS HIT ME FROM BEHIND. SAME FOR DRIVING ON THE STREET GOING 20-40 MPH DROPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365874October 23, 2020
STRUCTURE:BODY
THE DRIVER'S SIDE FRONT DOOR WILL NOT OPEN FROM THE OUTSIDE. I HAVE FOUND A LOT OF FORUMS ON THE INTERNET WHERE A LOT OF OTHER PEOPLE ARE HAVING THIS PROBLEM. WHAT IF IT WERE TO HAPPEN TO ALL 4 DOORS WITH A KID IN THE CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364458October 15, 2020
ENGINE, POWER TRAIN
I WAS HEADED TO WORK A 10 MIN ROUTE FOR ME ABOUT 3 MILES IN TRAVELING AT APPROX 55 MPH ENGINE STALLED OUT HAD TO PULL OVER AND RESTART THE CAR.THIS HAPPEN TWICE IN A WEEK SPAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364553October 15, 2020
EXTERIOR LIGHTING
HEADLIGHTS (LOW BEAMS) SHUT OFF WHILE DRIVING. OFTEN SEEM TO OCCUR WHEN USING SIGNAL OR AFTERWARDS. LIGHTS OTHER TIMES MIGHT JUST GO OFF BRIEFLY, OR REQUIRE DRIVER TO PUT HIGH BEAMS ON THEN TOGGLE DOWN TO LOW BEAMS. OCCURS OFTEN ON HIGHWAY AND SECONDARY ROADS. MANY SIMILAR REPORTS ON INTERNET. THERE HAD BEEN A WARRANTY EXTENSION FOR LOW BEAM WIRE HARNESS THAT MAY OR MAY NOT BE ASSOCIATED, HOWEVER ANY LOSS OF LIGHTS DUE TO A KNOWN PROBLEM IS CLEARLY A SAFETY HAZARD. KIA HAS A HISTORY OF MINIMIZING ISSUES THAT SHOULD BE SAFETY RECALLS. DEALERSHIP SERVICE AREA CONTINUALLY STATES THEY CANNOT RECREATE ISSUE, OF COURSE THEY ATTEMPT DURING THE DAY LIGHT HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364559October 15, 2020
ELECTRICAL SYSTEM, POWER TRAIN
CAR HAS BUCKED OR STALLED ON AN INTERMITTENT BASIS FOR THE LAST 60,000 MILES (CAR NOW AT 110K) , TO THE DEGREE THAT I WOULDN'T LET MY KIDS USE THE VEHICLE. AS WITH OTHER ISSUES DEALERSHIP CLAIMED 'UNABLE TO RECREATE' LEAVING ME WITH NO FIX FOR A POTENTIALLY FATAL SAFETY ISSUE. CAR HAD SHUT DOWN ON I-84 IN HARTFORD CT, LUCKILY I WAS ABLE TO DO A RESTART QUICKLY. SORENTO MODEL YEAR 2011 HAS VOLUNTARY RECALL FOR COMPUTER ISSUE THAT SOUNDS SIMILAR BUT WAS TOLD ONLY CERTAIN VINS WERE APPLICABLE, WHICH SHOULD BE EXPLAINED AS TO WHY THAT WOULD BE. SEE ATTACHED PDF. BUCKING ON HIGHWAY CAN BE SEVERE, ENGINE LIGHT BLINKS BUT LEAVES NO CODE. DANGEROUS AND MANY INSTANCES ON INTERNET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362351October 2, 2020
AIR BAGS
DRIVE SIDE AIRBAG LIGHT CAME ON AND NOW STEERING CONTROLS ARE NOT WORKING. KIA DEALER STATED ITS THE AIR BAG CONTROL MODULE THAT IS FAULTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362174October 1, 2020
ENGINE
AT 103,000 MILES, MY 2011 KIA SORENTO HAD CATASTROPHIC ENGINE FAILURE WITH NO WARNING. IT WAS DEEMED TO BE AN INTERNAL ENGINE FAILURE, KNOWN BY KIA, HOWEVER THEY REFUSED TO INCLUDE MY VIN IN THE RECALL. I PAID 2700 FOR A REPLACEMENT THROUGH THE KIA DEALERSHIP. 2 YEARS LATER, AT 1240,000 MILES, THE SECOND ENGINE FAILED. AGAIN, NO WARNING LIGHTS, SIMPLY DRIVING FORWARD AT 60MPH WHEN IT STOPPED. KIA REFUSES TO COVER ANYTHING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362187October 1, 2020
ENGINE
IN 2018, WHILE DRIVING, MY 2011 KIA SORENTO WITH 101,000 MILES, THE ENGINE COMPLETELY STOPPED WITH ZERO WARNING. IT WAS DEEMED AN INTERNAL ENGINE FAILURE AND WHILE KIA HAD A KNOWN ENGINE ISSUE, THEY REFUSED TO INCLUDE MY VIN IN THE RECALL. I PAID OUT OF POCKET TO HAVE THE KIA DEALER INSTALL A KIA SUPPLIED ENGINE. 2 YEARS LATER, WITH 20,000 MILES, THE SAME ISSUE HAPPENED AGAIN. WHILE DRIVING AT 70 MPH, THE ENGINE FAILED. FORTUNATELY I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY AND GOOD SAMARITANS STOPPED TO HELP PUSH ME OUT OF HARMS WAY. AGAIN, KIA WILL NOT COVER THE REPAIRS. FORTUNATELY I COULD SMELL THE HOT ENGINE AND IMMEDIATELY CALLED FOR A TOW RATHER THAN TRY TO RESTART THE ENGINE, AFTER LEARNING THE ENGINES BURST INTO FLAMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362040September 30, 2020
VISIBILITY/WIPER
REAR CAMERA GOES BLACK OCCASIONALLY WHEN PUT IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362057September 30, 2020
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
DOORS FAIL TO OPEN FROM THE OUTSIDE OF VEHICLE. HEADLIGHT WIRING HARNESS WILL MELT WIRING FOR THE LIGHT BULB AND KILL THE LIGHTBULB. DRIVER SEAT FEELS LOOSE, HOWEVER THE BOLTS ARE AS TIGHT AS THEY WILL GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361682September 29, 2020
STRUCTURE:BODY
PAINT DELAMINATING CAUSING RUST ON HOOD AND ROOF OF VEHICLE, GRADUALLY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361861September 29, 2020
ENGINE
CAR MAKES A BAD NOISE WHEN STARTING UP. SEEMS TO BE THE TIMING CHOSEN. KIA KNOWS ABOUT IT AND MADE A REPAIR BUT HAS TO BE REPAIRED AT OWNERS COST. THEY SHOULD PAY FOR IT SINCE THEY PUT OUT BAD PRODUCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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