Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11459687April 5, 2022
UNKNOWN OR OTHER
My pearl white paint is and has been delaminating for 3 years now especially on the passenger side pillar!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459145March 31, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Sorento. The contact stated while driving approximately 35 MPH, there was a clicking and bubbling sound coming from under the hood. The contact pulled over safely and checked under the hood and discovered that the engine was overheating. There were no warning lights on the instrument panel. The contact added coolant to the reservoir; however, the engine was still overheated. The vehicle was taken to an independent mechanic and diagnosed with engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453572February 23, 2022
ENGINE
I was driving down the highway and without warning my car began to stall and would not take the gas. I was able to drift off the highway to a mechanic shop. He put the vehicle on 2 separate computers and nothing registered but the engine light was on. After 2 hours of sitting the car drove normally. The Kia dealership in Danville, VA reported no recalls (I've only had the car for 2 years). While driving to the dealership the car did the same thing. I had it towed to a certified mechanic. The mechanic said that it was the engine but he did not do engine work. My car is now sitting in my driveway, after being towed 4 times. I am making payments on a vehicle that I cannot drive. The safety issue is that there was no warning that the car is about to break down! I am driving on the highway with vehicles going 70 mph and the vehicle stops working properly. There are too many engine recalls for this year, make, and model and I find it disturbing that my VIN is not on the recall list. I just bought the vehicle 2 years ago but they are saying that this vehicle was not on the list. I am disturbed, disgusted, and disappointed. My children were in the car with me when this happened! We could have been hurt or killed!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452724February 18, 2022
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2013 Kia Sorento. The contact stated that upon shifting the vehicle into PARK, the vehicle rolled backwards. The contact was unaware if there were any warning lights illuminated. The contact stated that she received notification of NHTSA Campaign Number: 15V626000 (Power Train). The contact stated that the vehicle was taken to the dealer but no repairs were performed on the vehicle. The contact also stated that while driving at an unknown speed, the vehicle began to rattle with several unknown warning lights on the instrument panel. Upon inspection, the contact discovered NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452169February 15, 2022
AIR BAGS
Passenger air bag warning light stay on . On the dash. Brought up to the attention of the dealership. Advised them that I felt it wasn't safe, I was advised that the recall had not been received. Still my bright red light stays on. Worried when I am driving with a loved one in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451117February 9, 2022
ELECTRICAL SYSTEM, ENGINE
smoke coming from engine compartment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451039February 8, 2022
STRUCTURE:BODY
White pearl style paint is peeling off car. Peeling off roof and side door panel. Electrical does not work in steering wheel to control radio volume etc. electrical doesn’t work to control automatic seat adjustment option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450596February 5, 2022
STRUCTURE:BODY
Paint has been peeling in multiple areas of exterior of car. I have seen other Kia Sorentos of my year and color (snow pearl white) that are peeling as well. Paint is defective, it’s a latent defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450338February 4, 2022
AIR BAGS, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I own a 2013 Kia Sorento LX FWD AUTO, granted I bought it USED in June 2020. But every since I've owned my vehicle I've had a problem with my Engine Light being on, the Driver Side Break light keeps going out and the USB and Cigarette Lighter keep Blowing the FUSES. I Love my Truck and I need to know how KIA can help to fix these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450452February 4, 2022
STRUCTURE:BODY
My 2013 Kia Sorento SX (Paint Color: Pearl White) began to to peel pain around August 2021 with around 90,000 miles on the car. I am the original owner and it has been kept in the garage most of the time. The paint peeling happened rapidly on the painted section between the Windshield and Sunroof. I Googled the issue and apparently it is widespread since 2011 on a lot of Kia and Hyundai models especially with Pear White paint. I took it to a Kia dealer who referred me to their paint contractor (Dent Magic) co-located with them. I spoke with the team and asked for an estimated. As soon as the estimator saw it he said "Oh yes the is paint delamination, it was pretty wide spread on the vehicles a few years back. I am surprised yours took so long to peel. It was likely because you have garage kept it and it looks like you keep it in great condition. There was a manufacturing defect when they painted these cars and essentially the factory forgot to prime certain panels of the vehicles so the paint is not sticking properly. Unfortunately, Kia has not recalled this most likely because it is not a safety issue and the government has not forced them. However, if you leave it and it rusts it could cause lots of issues down the road." The gentleman then provided me with an estimate of $725.63. I then got 2 other estimates that were both over $1000. I ended up going with the Kia recommendation of Dent Magic for $725. I am hoping none of the other panels start to peel, I feel it is inevitable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450267February 3, 2022
POWER TRAIN
I purchased the 2013 Kia in February, 2019. In August, 2020 the "check engine" light came on and had it diagnosed as "Throttle body error"(not exact terms). I had the throttle body actuator and gasket replaced. When I questioned one of the service personnel about having to "re-learn" it, he stated "No". 1 year later (8/23/21), engine light again came on and the intake manifold was the issue. The intake manifold was replaced and I was under the belief that this would be the end of the issue. On 9/3/21 the same part (Throttle body) needed to be replaced a second time at Kia. When I questioned the service manager if the part had to be "re-learned", he said yes it does or it won't function properly and could affect the intake manifold. On 1/30/22, the check engine light again came on and this time the code was "Intake manifold Runner Performance (Bank1). This is a Motor Module-VCM which is associated with the Intake Manifold. After this was installed on 2/2/22, the car was driven home and the "check engine light" came on again(less than 15 minutes after it was taken out of the dealership. A scan check revealed that the part that controls the throttle body is now defective and needs to be replaced. This all has created unsafe road conditions due to the vehicle going into "Limp Mode", as is designed to do, however, this was experienced while driving on the Interstate. This seams to be a recurring issue with this car and I have only owned it for less than 3 years. All work was done by certified Kia technicians at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448030January 19, 2022
ENGINE
My engine started knocking and suddenly locked up.Had to get it towed to the repair shop. The mechanic said it was clogged oil passages from metal shavings that caused the restriction and I had to pay 4970.35 dollars for a engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447894January 18, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The car brake failed while I was driving. The brake warning light came on. The warning light was off after I added brake fluid. After driving for about 10 miles, the warning light came back on. The car is losing brake fluid fast. I cannot find any trace of brake fluid leak. The car is available for inspection. After I picked up the car from the dealer after motor replacement recall, my remote control for the door lock system no longer works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445850January 2, 2022
STRUCTURE:BODY
I own a 2013 Kia Sorento with 39,000 miles on it. It has Pearl White paint that is rapidly peeling off. It started peeling around a year and half ago when mileage was around 34,000 miles. I have contacted KIA Consumer Assistance Center and they asked for 2 estimates to repair the paint problem. When received they the estimates they said it’s out of warranty and refused any responsibility for the defective paint. Kia has sent me extended warranties on the Engine, Air bags and other items. I assume the only reason for extra warranties is that the car was built with unreliable parts. The paint is a big item that Kia should stand behind with some type of warranty. It too is defective to where it just peels off. This makes the car worthless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445242December 28, 2021
ENGINE
My 2013 Kia sorento got recalled for an engine filling/Engine knocking. Back in 2019 so i toke it to the dealer and there's was not issues at the moment until 2021, i was driving on the highway and the car turned off. I lost power to the brakes and the steering was very hard to turn. The engine light started flashing so i pulled over and called the tow truck to take it to the kia dealership. Next day they called me and the engine was valid for the recall but they told me since it's a rebuilt car the car is not valid for a recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11444782December 23, 2021
UNKNOWN OR OTHER
My Kia Sorento white paint have been peeling and chipping started on the roof now its starting on left side of my car. Please see if this can be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443054December 8, 2021
STRUCTURE:BODY
The paint on the hood, and top of the vehicle is chipping and peeling in 1-2" spots. No one was put at risk No one has inspected. No warnings or lights- first appeared 18 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442994December 7, 2021
STRUCTURE:BODY
The paint is peeling off of the roof as well as on the hood. Was told by a body shop that the primer used by Kia is incorrect and will cause the paint to not adhere properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441325November 22, 2021
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving the vehicle was running rough. The contact thought she had bad fuel. The contact stated after restarting the vehicle, it seized. The engine warning light was illuminated. The contact received notification of NHTSA campaign number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who confirmed that parts were not available. The dealer diagnosed there was a loss of compression in cylinders #1 and #2. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and determined that the failure was due to the recall. The approximate failure mileage was 113,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441223November 21, 2021
UNKNOWN OR OTHER
When driving at freeway speeds and accelerating the vehicle begins to do a sputtering motion and the looses all speed. Goes from 65mph down to 45mph. I then have no option but to put my hazard lights on and pull over. If you hit the gas it feels as though no fuel is being delivered to the car so there is no power. Once I pull over give the car a minute, turn it on, hit the gas for a bit while parked the car while drive okay until my next 40+ mile drive. No check engine lights have come on. This has occurred multiple times. It is very scary especially with my children in the car. Dealer can’t find problem because there is no check engine light, but this can’t be normal. Please help. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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