Kia Sorento Complaints (2008)

217 consumer complaints on file.

#10386291March 3, 2011
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING, SEAT BELTS
ESC OFF LIGHT COMES ON, SUDDEN LOSS OF ACCELERATION, HEAD LIGHTS CONSTANTLY NEEDING TO BE CHANGED. MIDDLE SEAT BELT IN BACK MALFUNCTIONS BY NOT UNLOCKING AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383069February 17, 2011
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED EVEN WHEN SOMEONE WAS SEATED IN THE PASSENGER SEAT. THE DEALER REPLACED THE SEAT CUSHION THREE TIMES BUT THE FAILURE CONTINUED. THE DEALER SCANNED THE SENSOR BUT THE FAILURE CONTINUED. THE CONTACT ALSO STATED THAT THE TIRE PRESSURE MONITORING SYSTEM LIGHT ALSO ILLUMINATED. THE DEALER CLEARED THE MEMORY AND THE LIGHT TURNED OFF FOR TWO MONTHS BUT ILLUMINATED AGAIN. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 45,000. UPDATED 5/2/11 *CN THE CONSUMER STATED HE HAS BEEN TO THE DEALER NUMEROUS TIMES, BUT THE AIR BAG LIGHT CONTINUES TO ILLUMINATE. UPDATED 05/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380998February 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION - VEHICLE TURNS ON, WHEN PLACED IN REVERSE A LOUD/HARD JOLT OCCURS. WHEN PLACED IN DRIVE, VEHICLE WILL HARDLY MOVE WITHOUT PRESSING ALL THE WAY DOWN ON THE GAS PEDAL. ENGINE ROARS AND HARDLY MOVES FORWARD. HAPPENED ON TWO OCCASIONS IN THE LAST FEW MONTHS. WAS RECENTLY FIXED TWO MONTHS AGO BUT HAPPENED AGAIN. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378753January 26, 2011
TIRES, TIRES:SIDEWALL
MICHELIN TIRE ON VEHICLE COMPLETELY BLEW OUT THAT ALMOST CAUSED A CRASH. TIRE TORE COMPLETELY AROUND THE OUTER PART. VEHICLE WAS TRAVELING ABOUT 70 MPH ON INTERSTATE WHEN BLOWOUT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378828January 26, 2011
TIRES
MICHELIN TIRE ON VEHICLE COMPLETELY BLEW OUT THAT ALMOST CAUSED A CRASH, TIRE TORE COMPLETELY AROUND THE OUTER PART. VEHICLE WAS TRAVELING ABOUT 70 MPH ON INTERSTATE WHEN BLOWOUT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368017November 28, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DASH LIGHTING PROBLEM ON 2008B KIA SORENTO. WHEN CONTROL KNOB ON TURN SIGNAL SWITCH IS ROTATED FOR NIGHT LIGHTING OF DASH LIGHTS, THE DASH LIGHTS GO OUT, BLOWING A FUSE. POSSIBLE SHORT IS SYSTEM SOMEWHERE. UNABLE TO TRACE AT CANADIAN KIA DEALERSHIP WITHOUT PAYING $90.00/HR FEE WHICH COULD TAKE MANY HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366985November 21, 2010
AIR BAGS:FRONTAL
2008 KIA SORENTO AIRBAG DEPLOYMENT WHILE THE VEHICLE WAS PARKED. 38 Y W/F SITTING IN DRIVER'S SEAT, VEHICLE NOT RUNNING AND NO ONE WAS AROUND VEHICLE. AIRBAG DEPLOYED STRIKING FEMALE ON LEFT SIDE CAUSING INJURY TO ABDOMEN, ARM, SHOULDER AND FACE. ACCORDING TO KIA COMPUTER MALFUNCTION CAUSED PROBLEM. GLAD SHE WAS WAITING ON OTHER SON TO LEAVE CHURCH. KIA'S SOLUTION IS TO REPLACED AIRBAG SYSTEM. VEHICLE STILL UNDER WARRANTY. EVENTS FEMALE SAT IN DRIVER'S SEAT. CONSEQUENCES MODERATE INJURY, DISORIENTED UNABLE TO REMEMBER WHICH CHILD WAS IN THE BACK SEAT SHE WAS TALKING TO AT THE TIME. OFFICIAL MEDICAL VISIT AT URGENT CARE THE NEXT MORNING. X-RAYS AND CAT SCAN. SEVERE CONSEQUENCES COULD HAVE BEEN DEATH IF IT HAPPENED 5-10 MINUTES LATER GOING DOWN ROAD. WHAT HAS BEEN DONE? I HAVE BEEN INFORMED KIA DOES NOT DEAL WITH HYPOTHETICAL SITUATIONS. FAMILY COULD HAVE BEEN JUST ANOTHER NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10349644August 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. THE VEHICLE EXHIBITED ABNORMAL HESITATION WHEN ACCELERATING FROM A COMPLETE STOP AND WOULD ONLY ACCELERATE AT A VERY LOW SPEED. AFTER SHUTTING THE VEHICLE OFF AND ALLOWING IT TO SIT FOR A FEW HOURS, THE VEHICLE WOULD OPERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UPGRADES WERE MADE TO THE COMPUTER SYSTEM. THE FAILURE SINCE RECURRED APPROXIMATELY 3 TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR FURTHER REPAIRS OR DIAGNOSIS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346765August 2, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, FOLLOWED BY A COMPLETE LOSS OF ENGINE POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE ENGINE RESTARTED AND THE VEHICLE RESUMED OPERATION. THE VEHICLE WAS IN THE PROCESS OF BEING DIAGNOSED BY AN AUTHORIZED DEALER AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339977June 25, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. SHE STATED WHILE DRIVING AT 70 MPH, THE CHECK ENGINE AND ESC WARNING LIGHTS ILLUMINATED. THE VEHICLE THEN INDEPENDENTLY DECELERATED TO SPEEDS OF 5 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT THE THROTTLE PEDAL WAS DAMAGED. THE THROTTLE PEDAL WAS REPLACED. THE FAILURE RECURRED WITHIN ONE MONTH. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE MANUFACTURER WAS CONTACTED AND SHE WAS ADVISED THAT THE PARTS WERE ON BACK ORDER DUE TO THE DEMAND FOR THE PARTICULAR PART. THE FAILURE AND CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334568June 4, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THE PASSENGER'S FRONTAL AIR BAG WARNING LIGHT INDICATING THE AIR BAG WAS INOPERABLE, CONTINUOUSLY ILLUMINATES ON THE DASHBOARD . THE DEALER AND MANUFACTURER WERE BOTH CONTACTED AND ADVISED THEY WERE AWARE OF THE FAILURE BUT WOULD NOT PROVIDE A REMEDY FOR THE FAILURE. THE CONTACT WAS CONCERNED THAT IN THE EVENT OF A CRASH, THE PASSENGER'S FRONTAL AIR BAG WOULD NOT DEPLOY. THE FAILURE AND CURRENT MILEAGES WERE 10,000. THE CONSUMER STATED THE AIR BAG OFF LIGHT WOULD STAY ON WHEN THE PASSENGER SEAT WAS OCCUPIED. UPDATED EVOQ 12/03/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316847March 4, 2010
TIRES
ON A TRIP FROM BILOXI, MS TO FORT MYERS, FL- APPROXIMATELY 800 MILES ALL 4 TIRES ON A "NEW" (13,000 MILES) KIA SORENTO FAILED. AFTER SEVERAL HUNDRED MILES OF THE TRIP THE CAR BEGAN TO SHAKE VIOLENTLY AND LUCKILY WAS KEPT UNDER CONTROL. A TOWTRUCK HAD TO BE CALLED AND THE CAR TOWED TO TWO CITIES BEFORE A DEALERSHIP COULD BE FOUND TO "FIX" THE CAR. THIS MEANT AN OVERNIGHT STAY. THE SERVICE DEPT PROBABLY DIDN'T UNDERSTAND WHAT HAPPENED! THEY PUT 2 NEW TIRES ON, INSPECTED OTHERS AND ALIGNED THE CAR- COSTLY SERVICE CALL + 2 NEW TIRES. BACK TO THE TRIP AND SEVERAL MORE HUNDRED MILES AND AGAIN VIOLENT SHAKING. ANOTHER TIRE WAS FALLING APART! SAME THING ANOTHER TOW, OVER NIGHT STAY, DEALER, ANOTHER TIRE. BOTH DEALERS SAID THEY WOULD SEND TIRES BACK TO KUMHO FOR EXAMINATION. WE COULD NOT BELIEVE, BUT OUTSIDE TAMPA AT 10:30 AT NIGHT-VIOLENT SHAKING. CHANGED THE TIRE ON THE SIDE OF THE ROAD IN THE DARK. THANK GOD, NO ONE HURT. HAD TO ORDER A NEW TIRE FROM SEARS IN FORT MYERS FOR THIS ONE. I NOW HAVE MIS-MATCHED TIRES ON MY NEW VEHICLE- HAD TO BUY NEW TIRES 30,000 MILES BEFORE I SHOULD OF HAD TO- HAD A FAMILY MEMBERS LIFE IN DANGER, HAVE TO WORRY ABOUT DAMAGE DONE FROM ALL THE VIOLENT SHAKING, WAS SERVICE WORK DONE CORRECTLY, DO I STILL NEED AN ALIGNMENT-- IT TOOK OVER 48 GRUELING, NERVE-RACKING HOURS FOR AN 11 HOUR TRIP- WITH A LOT OF EXTRA EXPENSES. KUMHO DOES NOT WANT TO MAKE US "WHOLE" ON THIS FIASCO (WE ARE HAPPY THOUGH THAT IT IS NOT A TRAGEDY). BY "WHOLE" WE MEAN REIMBURSE US FOR WHAT WAS SPENT ON THIS "MESS". THEY DON'T SEEM CONCERNED THIS IS A SAFETY ISSUE. WE HOPE THIS DOES NOT HAPPEN TO SOMEONE ELSE WITH WORSE RESULTS. YOU WILL NOT BELIEVE WHAT THE TIRE WE HAVE KEPT LOOKS LIKE. THE AIR PRESSURE SENSORS NEVER SHOWED LOSS OF AIR AND THE LAST TIRE WHEN BROUGHT TO SEARS STILL HAD AIR IN IT. TREAD IS COMING OFF OF THE TIRE AND THE STEEL BELTS ARE FRAYED. PLEASE CONTACT US SO WE CAN SEND YOU PICTURES OF THE TIRE. THANK YOU FOR YOUR QUICK RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316023March 3, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS 2008 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT OCCASIONALLY FAILED TO INDICATE THAT A PASSENGER WAS SEATED IN THE FRONT SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE MANUFACTURER WOULD NOT REPLACE THE COMPUTER BECAUSE IT WAS A SMARTS SYSTEM. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302911January 28, 2010
AIR BAGS:FRONTAL
INTERMITTENT DISPLAY ON DASH "PASSENGER AIR BAG OFF'" WHILE PASSENGER IS SEATED AND BELTED INTO PASSENGER SEAT. SEVERAL DOCUMENTED SERVICE APPOINTMENTS WITH DEALER HAVE FAILED TO ELIMINATE PROBLEM. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293733November 27, 2009
AIR BAGS:FRONTAL
WE PURCHASED A 2008 KIA SORENTO FROM KIA OF BRADLEY, ILLINOIS, LAST NOVEMBER. THE FRONT PASSENGER AIR BAG LIGHT SIGNALS THAT THE AIR BAG IS OFF, EVEN THOUGH SOMEBODY IS SITTING IN THE SEAT. AS I UNDERSTAND IT, THEN, THAT IF YOU WERE IN A FRONT END ACCIDENT AND THE LIGHT IS STATING THE AIR BAG IS OFF, IT WILL NOT DEPLOY. WE HAVE COMPLAINED NUMEROUS TIMES TO KIA OF BRADLEY, TALKED WITH THE REGIONAL MANGER, AND HIS BOSS AND THEIR STAND IS THAT MY WIFE IS SITTING WRONG IN THE SEAT. I DON'T BUY THIS. THERE WAS A RECALL, WE TOOK IT IN TO BE FIXED, THAT DID NOT HELP. ALSO, THE FRONT PASSENGER SEAT WAS REPLACED AND THAT DID NOT HELP EITHER. THEY DID ALL THIS WORK BUT CONTINUE TO MAINTAIN THAT MY WIFE IS SITTING IN THE SEAT INCORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290749November 3, 2009
AIR BAGS:FRONTAL
PASSENGER AIRBAG LIGHT COMES ON WITH A PASSENGER IN THE SEAT AND SAYS THAT AIR BAG IS TURNED OFF. WIFE WEIGHTS 160 AND IS A FULL SIZE ADULT. KIA SAYS SHE IS NOT SITTING IN THE SEAT RIGHT, I HAVE HAD IT IN TO THE DEAL TWICE NOW FOR THIS SAME PROBLEM. THEY KNOW THEY HAVE A PROBLEM AND ARE AVOIDING IT. IT IA A KIA SORENTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287452October 14, 2009
AIR BAGS:FRONTAL
"PASSENGER AIRBAG OFF" LIGHT REMAINS ON WHEN ADULT PASSENGERS OVER 108 LB SIT IN SEAT. NO AIRBAG FAILURE LIGHT INDICATED. HAD DEALER REP INSPECT AND DO CALIBRATION TO OCS IN LATE AUG. HOWEVER, THE FAULT STILL HAPPENS ABOUT 1OUT OF 10 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286757October 8, 2009
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE OCS MISCLASSIFIES THE PRESENCE OF CERTAIN ADULT PASSENGERS BASED ON A COMBINATION OF THEIR WEIGHT, STATURE, BODY SHAPE AND POSITION ON THE SEAT CUSHION. AS CONSEQUENCE THE AIR BAGS MAY FAIL TO DEPLOY IN A SITUATION THAT WARRANTS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES FOR THE FAILURE. THE VEHICLE WAS REPAIRED ONCE ACCORDING TO SERVICE BULLETIN #10030366 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE REPAIR DID NOT REMEDY THE FAILURE. THE CURRENT MILEAGE WAS 7,321. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286316October 5, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE PASSENGER FRONT AIR BAG MISCLASSIFIED A SMALL ADULT AS A CHILD. AS A CONSEQUENCE IN A SITUATION THAT WARRANTS, THE AIR BAGS MAY FAIL TO DEPLOY. THE DEALER WAS CONTACTED AND A TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. HOWEVER HE SPECULATED THAT THE SEATS WOULD HAVE TO BE POSITIONED FAR AWAY FROM THE AIR BAG IN ORDER TO BE OPERATIVE. THE FAILURE MILEAGE WAS 3,000. THE CURRENT MILEAGE WAS 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285979October 1, 2009
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2008 KIA SORENTO. THE PASSENGER FRONT AIR BAG SENSOR MISCLASSIFIED A SMALL STATURE ADULT AS A CHILD. THE CONTACT IS AWARE OF THE SAFETY RISK IN THE EVENT OF A CRASH, THE AIR BAG MAY FAIL TO DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT SINCE THE PASSENGER WEIGHED ONLY 130 LBS, SHE WAS NOT LARGE ENOUGH FOR THE SENSOR TO DETECT HER WEIGHT. THE FAILURE MILEAGE WAS 380 AND THE CURRENT MILEAGE WAS 3,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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