Kia Sedona Complaints (2016)

297 consumer complaints on file.

#11607858August 11, 2024
ENGINE
In February 2024, while driving on the highway, the van overheated causing us to pull over. Upon opening the hood, it was found that coolant was boiling in the reservoir. After letting the vehicle cool down, I began driving it again. Once back on the highway I heard a loud pop followed by smoke. I immediately pulled over. Coolant had sprayed all over the exterior of the van. When trying to tow the vehicle, it was found that it wouldn’t start. The vehicle was towed home and sat until we received the recall from Kia at the end of May/beginning of June. Once the recall was received and we noticed the symptoms of the recall matched those of our van, we scheduled a diagnostic appointment with MidWest Kia in Wichita, KS. We received news from the dealership that Kia declined the request for repair due to hoses being broken and according to them, they are not covered by this warranty extension in the recall. We started researching and found that faulty head gaskets(the reason for the recall) can cause hoses to deteriorate and even break. We contacted Kia Motors and talked with them about this. They still denied the claim. The cost of the repair would be over $10,000. Ki has records of the phone calls made to appeal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607544August 9, 2024
EXTERIOR LIGHTING:TURN SIGNAL
The contact owns a 2016 Kia Sedona. The contact stated while driving at an undisclosed speed, the contact became aware that the turn signal was not operating as designed. The contact stated that the turn signal was activating on the opposite side of the turn signal desired. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606649August 5, 2024
EXTERIOR LIGHTING
Headlight don't turn on even with new bulbs. Break light fill with water and stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604859July 27, 2024
ENGINE
My family was driving 45 minutes away to a wedding rehearsal when I started to hear a clicking in the engine, like it was running rough. There was no warning lights on the dash but it sounded like it might be out of oil. We were far from home and no service centers nearby so we went directly home after. The sound progressed into a loud knocking noise and sounded really rough. Once we arrived home, I was able to check the oil and found out it was completely empty. I added 5 quarts of oil to the engine, but it was still making an extremely loud noise. I had it towed to a mechanic the next morning and they told me the engine was shot and beyond repair. They said this is a known problem with Kia engines and that the 4 cylinder engines were recalled but not the 6 cylinder engines. I had no choice but to spend almost $6,000 getting the engine replaced and it seems there is a premium on these engines due to the demand for them. I never thought it would run out of oil considering my last oil change was 3 months ago. There was no warning lights or anything to tell me there was a major problem. The mechanic said if I drove it for a few more minutes, the engine would have completely seized and we would have been stranded. Its frustrating to hear that this issue is known by so many but nothing has been done to correct the issue or reimburse those who were affected by this major issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604735July 26, 2024
ENGINE
Purchased used minivan and several months after purchase was driving on highway and engine power dramatically decreased, check engine light flashed. Pulled over and engine oil had completely drained. Took to mechanic who said engine failed. Kia will not do anything. This seems to be a common issue. I am stuck with a car with blown engine and no recourse. Kia has recalled lots of engines but even though this one is a known problem they are not taking responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603390July 19, 2024
ENGINE
1. Excessive oil consumption. The oil was completely burned out at the time of my oil change. (3,000 miles/ 3 months) 2. The Engine Oil Level Warning Light fails to illuminate if the engine oil level is too low for the vehicle to operate safety and efficiently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600600July 9, 2024
ENGINE
Had van since new oil changed on time check engine light came on for cam shaft sensor crank sensor replaced all sensors and van still runs like crap ive been told by many shops to take to dealer and tell them… there are many other cars with same motor getting recalls but this van doesnt get any??? Can you help us out… the van well taken care of and taken to dealers for oil and tires and etc they never state nothing wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598278July 2, 2024
ENGINE
Engine shut off while driving with no warnings. All oil burned up and engine failure. Family in the vehicle very dangerous driving on highway. It just suddenly died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597471June 28, 2024
STRUCTURE:BODY
Door is grinding and not latching on the power sliding door. Does not stop closing when something is in the way as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595593June 20, 2024
LATCHES/LOCKS/LINKAGES, EXTERIOR LIGHTING
The contact owns a 2016 Kia Sedona. The contact stated that while driving at an undisclosed speed at night going downhill, the headlights to the vehicle shut off inadvertently and the contact to almost struck a pedestrian. The contact stated that the vehicle struck a curb, and he became disoriented. The air bags had not deployed. A Police report was filed by the Sacramento Police Department. The contact later sought medical attention with their primary care physician. The contact also stated that the rear driver’s side sliding door failed to lock or unlock. The vehicle was taken to a dealer who was not able to diagnose the vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11595358June 19, 2024
ENGINE
KIA SEDONAS HAVE KNOWN HEADGASKET ENGINE COOLANT LEAK ISSUE THAT CAN RESULT IN ENGINE FAILURE AND IS DANGEROUS. ENGINE COOLANT LEAK HAD BEEN CONFIRMED BY SMELL INITIALLY, AS WELL AS WHITE SMOKE, LOW COOLANT IN RESERVOIR. THEN TOOK TO 2 SEPARATE MECHANICS WHO BOTH VERIFIED ENGINE COOLANT LEAK. FIRST SAID DID NOT FIX THESE. THE 2ND MECHANIC REFUSED TO FIX DUE TO DIFFICULTY REMOVING THIS PARTICULAR ENGINE TO REPAIR, WOULD NOT TOUCH IT. GOT LETTER IN THE MAIL FROM KIA DIRECTLY SAYING "WARRANTY EXTENSION ON 2015-2016 KIA SEDONAS WITH ENGINE COOLANT LEAK" "TAKE TO DEALER IF ABOVE SYMPTOMS, AND WILL BE DIAGNOSED AT NO COST, FIXED AT NO COST ETC"... KIA OF ASHEVILLE, NC DEALER, WANTED MONEY TO DIAGNOSE DESPITE SHOWING LETTER. PAID THEM. THEY VERIFIED ENGINE COOLANT LEAK W RELATIONSHIP TO HEADGASKETS. NOW WANTS APPROX $1000 TO "LOOK INTO IT MORE" AND KIA CUSTOMER SERVICE IS NOT SUPPORTING DEALER TO FIX THIS KNOWN ISSUE WITH 2015-2016 KIA SEDONAS REGARDING COOLANT LEAK. MY ENGINE COULD HAVE CAUGHT FIRE OR SEIZED IF I HAD NOT BEEN SO CAREFUL WITH IT AND IMMEDIATELY STOPPED DRIVING. I HAVE EVIDENCE VERIFYING THIS FROM INDEPENDENT MECHANICS AS WELL AS KIA. THERE IS A SERIOUS RISK OF DEATH OF DRIVING THESE VEHICLES, WHERE A MAJOR RECALL NEEDS TO HAPPEN IMMEDIATELY. WITHOUT COOLANT, LOOSE HEADGASKETS, ENGINES OVERHEAT AND GET DESTROYED AND MINE HAPPENED SUDDENLY, AND LUCKILY I WAS NOT ON THE INTERSTATE. WELCH AUTOMOTIVE FRANKLIN NC WAS THE FIRST MECHANIC TO DIAGNOSE, THEN STAMEY PERFROMANCE FRANKLIN NC WAS THE SECOND ONE TO CONFIRM, PARAMOUNT KIA ASHEVILLE NC WAS THE MOST RECENT ONE WHO STILL HAS IT AND NOW IS TRYING TO GIVE IT BACK WITHOUT FIXING..... ODDLY ENOUGH THEY RECALLED THE 2015-2016 SORENTOS WITH THE SAME MOTOR AND ISSUES, BUT NOT SEDONAS...... I CAN ADD DIAGNOSIS FROM WELCH AND STAMEY PERFORMANCE AS WELL IF NEEDED, BUT THIS IS KIA SAYING THE HEADGASKET COOLANT LEAK FROM THEIR OWN MECHANIC. ALSO HAVE MORE EVIDENCE. PLEASE INVESTIGATE THIS. THANK YOU!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594836June 17, 2024
ENGINE
The problem started in late July of '23 and I already filed a complaint back then. But I want to file again and emphasize that this is systemic issue with all 2016 Kia Sedona vans. Last year, I was driving with five kids in the car on the way to the beach. While exiting a traffic circle (anyone who has ever driven in NJ knows how dangerous NJ traffic circles can be) when we lost power. The van would not accelerate over 35mph, and we had to drive home in limp mode on the shoulder. Thankfully it was early in the morning, and no one was on the road. Had this happened during a busy time, we would have been rear-ended or worse. I took it to my local mechanic who did $200 worth of repairs, but the vehicle still would not run at full speed and had a very rough idle. I should add prior to loss of power, there were ZERO warning lights, and the car was running fine. I was just about due for an oil change, and I change it on a regular basis according to Kia's recommendations. Then I took it to Kia, and they said they could TRY to fix it for $8000 but they couldn't promise it would work and said my other option was a complete engine replacement. Currently, I have been continuing to drive the van locally because I cannot afford another car. If I drive more than 35-40 minutes the car completely loses power and I have to pull over to the side of the road, turn the car off and wait a few minutes. When I turn it on it will run fine for another 35-40 minutes. I know it is my choice to continue to drive the vehicle, but I wanted to report that the loss of engine power happens almost daily and continues to be a danger. Thankfully, I stick to back roads and avoid highways and I have not lost power on a busy road, yet. I am concerned that there are MANY MORE complaints with the NTHSA for the EXACT same issue and there doesn't seem to be any movement with investigations or recalls. Kia continues to sell these used vans to people who have no clue. This is a life-threatening issue!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594935June 17, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On June 6th 2024 My 2016 Kia Sedona experienced sudden power loss accompanied by thick smoke out of the exhaust and a loud ticking while on a busy main intersection. Kia's Gross negligence to recall its known troubled engines is causing needless highway incidents. From stolen cars, engine failures and now fires, this is the second Kia I have had fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593911June 12, 2024
ENGINE
While driving the check engine light came on, the radio started talking about an engine failure, and my van lost all power. I was on an interstate going at least 70 mph, my children in the vehicle and cars, trucks, and semis passing us. We were almost hit trying to get to the side of the road. I took the van to the Kia dealership where they informed me that it would need an engine replacement. Before this incident there was no warning of the failure at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594052June 12, 2024
POWER TRAIN, STEERING
While parking, the power steering hose melted and power steering liquid leaked, causing the engine room and the bottom of the engine room to catch fire. There was danger to the driver and cars parked nearby. The problem was confirmed and repaired at a auto repair shop. Firefighters responded and the insurance company inspected the vehicle. Before the error occurred, there were no warning lamps, messages, or other symptoms of a problem.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11593699June 11, 2024
EXTERIOR LIGHTING
The rear brake / turn signal light housing tends to fill with water. When this occurs the turn signal lights short out. This presents a risk when making turns or switching lanes if the driver is unaware the rear signal is out. There are numerous online articles and videos illustrating the issue. KIA is also aware of the issue, but do not cover it under their warranty or offer repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591977June 2, 2024
ENGINE
Engine Control system warning came on without warning 2 days before we Took it to our local mechanic. He fixed it with a $2700 price. Told us the accutuator on bank #2 was bad. He ended up replacing several other parts including the timing chain. We got our van back, and 3 days later the ECS warning was back with a tick, & the engine light came on. I believe Kia has a real need to recall this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591490May 30, 2024
ENGINE
Blown head gasket, possible head bolt issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589501May 19, 2024
ENGINE
I purchased my kia Sedona new and have always properly maintained it. It now has approximately 140,000 miles on it. Our sedona started to get hot so we let it cool down then took it straight to the dealership. They said we need a new engine, the head gasket is leaking because of faulty threads in the engine block. They said this is a common problem on this engine that they get a couple a week with this problem! They said sorry but kia would not help with any of the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589310May 17, 2024
ENGINE, UNKNOWN OR OTHER
While driving from La Crosse WI to Champlin, MN on [XXX] I noticed car was not responding as much as usual when pressing gas and might have been making some clicking type noises but lots of other noises in and around vehicle could not tell for sure. Then suddenly heard very loud clanking and banging sounds and saw smoke come out of engine, I pulled over. Upon pulling over I discovered a large oil leak under the vehicle and oil pouring out. This happened while on a highway about to merge onto a freeway. I was 34weeks pregnant and had 3 kids in the vehicle. We were barely able to make it to the shoulder before stopping. Cars were not slowing down passing us. Very dangerous situation. If we had not been able to get to the shoulder when we did we would have likely been hit at high speeds. Vehicle was towed to Heartland Tire Inc at 11438 Jefferson Court, Champlin MN 55316. Upon inspection on [XXX] they found a hole (around 3" diameter) in the engine block. We have reached out to Kia 5 different times only able to speak to one person who suggested we pay Kia to investigate what happened, they have no interest in exploring this issue without charging us. Therefore with a current estimate of $9316.84 we have made the decision to scrap the vehicle. There were no warning lamps on prior to pulling over. After pulling over the engine, oil and possibly a third lamp were lit up. For about 10 mins we had no power after turning off the vehicle (even to put the windows down, another safety concern) I was able to open the front passenger window until the I could get some power and roll down some windows. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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