Kia Sedona Complaints (2004)

213 consumer complaints on file.

#10129953July 25, 2005
WHEELS
DT: THE CONSUMER OWNS A 2004 KIA SEDONA. HE STATED HE RECEIVED A RECALL LETTER ON JUNE 13, 2005 AND SINCE THEN HE HAS BEEN UNABLE TO GET HIS VEHICLE REPAIRED. THE DEALERSHIP KEEPS TELLING HIM THEY DO NOT HAVE THE PARTS AVAILABLE HE DID SPEAK WITH THE MANUFACTURER AND THEY JUST TELL HIM TO GO TO ANOTHER DEALERSHIP TO GET THE REPAIR WORK DONE. HE DOES NOT FEEL SAFE DRIVING THIS VEHICLE BECAUSE HE CAN'T GET THIS DONE. THE RECALL WAS ON THE ALLOY WHEELS, MOISTURE COULD ACCUMULATE AROUND THE REAR HUBCAPS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129688July 22, 2005
WHEELS:HUB
DT: THE CALLER RECEIVED A RECALL NOTICE AND CAN'T GET THE WORK DONE. THE CALLER HAD THREE DIFFERENT APPOINTMENTS TO GET IT FIXED, AND ALL THREE TIMES THEY TOLD HER THAT THEY DID NOT HAVE THE PARTS. THE DEALER AND THE MANUFACTURER HAVE TOLD HER THAT THEY COULD NOT GET THE PARTS. *AK AS OF 08/02/05 THE PARTS HAD NOT COME IN. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129710July 22, 2005
WHEELS:HUB
DT: CALLER HAS RECALL THAT CAN'T GET FIXED BECAUSE DEALER HAS PARTS ON BACK ORDER. RECALL NUMBER IS NOT AVAILABLE. DEALER INSISTS THEY CAN'T FIX THE PROBLEM NOW BECAUSE THEY DON'T HAVE THE PARTS ON HAND. MANUFACTURER ALSO SAID THE PARTS WERE ON BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129485July 20, 2005
ELECTRICAL SYSTEM
AFTER PARKING VAN AFTER A SHORT TRIP OF APPROXIMATELY 2 TENTHS OF A MILE THE VAN WAS TURNED OFF AND THE KEY WAS OUT OF THE IGNITION AND DOORS WERE LOCKED, FOUR HOURES LATER SOMEONE NOTICED SMOKE COMING FROM THE VAN. WHEN THE DRIVERS SIDE DOOR WAS OPENED FLAMES SHOT OUT OF THE VAN. AFTER A FIRE EXTINGUISHER WAS USED TO EXTINGUISH THE FIRE, IT WAS NOTICED BE ME THAT THE MAIN WIRING HARNESS GOING TO THE FUSE PANEL AS WELL AS THE FUSE PANEL WAS MELTED AND SMOLDERING. I ALSO NOTICED THAT THE RADIO WAS PLAYING AND THE DASH LIGHTS WERE FLASHING AND THE DOOR BUZZER WAS BUZZING, ALL WITHOUT THE BEING IN THE IGNITION. I THEN PROCEEDED TO UNHOOK THE POSITIVE BATTERY CABLE TO KILL POWER TO THE VAN. KIA MOTERS CAME AND GOT THE VAN AND TOOK IT TO A LOCAL DEALER. UPON INSPECTION BY THE DEALERSHIP THEY AND KIA MOTORS CONCLUDED THAT IT WAS NOT AN WARRENTY ISSUE. IT WAS OBVIOUS THAT THIS WAS A WIRING FIRE AND WAS NOT CAUSED BY ANY FREAK ACT OF NATURE OR NEGLEGIENCE OF ME THE OWNER. KIA SAYS THAT IT IS NOT A MANUFACTURER DEFECT. KIA SAID TO TAKE PICTURES AND MAIL THEM TO THEM AND TURN IN A CLAIM TO MY INSURANCE COMPANY. WE HAVE READ OF NUMEROUS FIRES JUST LIKE THE ONE THAT OCCURED ON MY VAN ON THE INTERNET.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10129067July 18, 2005
SUSPENSION:REAR
DT: CONSUMER RECEIVED A RECALL NOTICE ON REAR OUTER BEARINGS. CONSUMER COULD NOT GET REPAIR WORK DONE AT DEALERSHIP BECAUSE THEY DID NOT HAVE ENOUGH PARTS TO FIX THE RECALL . CONSUMER WAS PLACED ON A WAITING LIST, BUT NO CALLS WERE RETURNED. CONCERNED, CONSUMER CALLED KIA. AND WAS TOLD THEY ONLY RECEIVED 400 PARTS A WEEK FROM KOREA TO SUPPLY ALL OF THEIR US DEALERSHIPS, AND DID NOT OFFER ANY TIME FRAME AS TO WHEN THE REPAIRS COULD BE HANDLED. NO REPAIRS AT ALL, BUT HAS NOT BEEN EXPERIENCING A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128414July 12, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT: WHILE LOADING GROCERIES INTO THE TRUCK OF THE VEHICLE THE HYDRAULICS WOULD NOT HOLD UP THE WEIGHT OF THE HATCHBACK. WHEN THE CONSUMER FIRST OPEN THE HATCHBACK HE NOTICED THAT IT DID FEEL HEAVIER THAN USUAL BUT THERE WERE NO SIGNS OF THE HATCHBACK FAILING. THE DEALERSHIP HAS BEEN NOTIFIED AND THE PART IS ON BACK ORDER. THE MANUFACTURER OF THE VEHICLE HAS NOT BEEN NOTIFIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128462July 12, 2005
WHEELS:HUB
I WAS NOTIFIED VIA A LETTERDATED JUNE 13,2005 OF A RECALL TO CORRECT A DEFECT ON MY VEHICLE. (CAMPAIGN ID# 05V232000). I IMMEDIATELY CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR THE REPAIRS. DEALER NOTIFIED ME OF AWARENESS OF THE RECALL BUT NO PARTS WERE AVAILABLE AT THAT TIME TO COMPLETE THE REPAIRS. DEALER INDICATED HE WOULD CALL ME WHEN THE PARTS WERE AVAILABLE. I WAITED APPROX. FOUR WEEKS THEN CALLED THE DEALER. AGAIN NO PARTS. I THEN CALLED KIA CUSTOMER AFFAIRS DEPT. THEY HAVE NO IDEA WHEN PARTS WILL BE AVAILABLE. THEY SUGGESTED I TAKE THE VEHICLE TO THE DEALER FOR INSPECTION AND IF A DEFECT WAS FOUND THE VEHICLE WOULD BE IMPOUNDED UNTIL PARTS BECAME AVAILABLE. I THINK KIA IS TAKING FAR TO LONG TO CORRECT THIS PROBLEM. THE RECALL WAS TO BEGIN JUNE 5, 2005. OWNERS WERE NOTIFIED VIA LETTER DATED JUNE 13, 2005. AS OF JULY 12, 2005 THEY HAVE NO IDEA WHEN REPAIRS CAN BE MADE. MUST PEOPLE BE KILLED BEFORE ACTION IS TAKEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127527July 5, 2005
WHEELS
DT: CONSUMER RECEIVED A RECALL LETTER AROUND JUNE 13, 2005. SHE CONTACTED THE LOCAL DEALERSHIP, AND WAS TOLD THE PARTS WERE NOT IN. SHE CALLED BACK TODAY AND THE PARTS STILL WERE NOT AVAILABLE. SHE CALLED KIA, AND THEY TOLD HER TO CALL BACK AND HAVE THE VEHICLE INSPECTED UNTIL THE PARTS WERE AVAILABLE. SHE HAS TO CALL BACK AGAIN TO ARRANGE FOR THAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126794June 28, 2005
SUSPENSION:FRONT:WHEEL BEARING
DT:CONTACT ATTEMPTED TO HAVE A RECALL TAKEN CARE OFF BUT THE PARTS WERE NOT AVAILABLE FROM KIA. THEY WERE ON BACK ORDER. CONTACT WAS TOLD BY THE DEALER AND BY KIA THEY WERE ON NATIONAL BACKORDER . HE HAS BEEN TOLD THAT BACK ORDER WILL TAKE APPROXIMATELY 2 WEEKS. HE WAS CONCERNED BECAUSE THE RECALL WAS FOR DAMAGED OUTER WHEEL BEARINGS. HE KNEW THERE WAS DAMAGE TO THE WHEEL BEARINGS, AND THAT HE WAS DRIVING AN UNSAFE VAN, AND TRANSPORTING CHILDREN IN THE VAN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126821June 28, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: TOOK KIA, SEDONA 2004 4 TIMES TO DEALER FOR BRAKE FAILURE. THE BRAKES SQUEAKED A LOT, AND THE PROBLEM HAS NOT BEEN FIXED PROPERLY. CONSUMER TOOK VEHICLE TO THE DEALER AND THE PROBLEM WAS FIXED. BUT, THEN AGAIN ONE COULD HEAR A SOUND ON THE BRAKES. CONSUMER WAS TAKEN BACK VEHICLE TO DEALER FOR THE 5TH TIME. TO SEE WHAT COULD BE DONE. ALSO TRANSMISSION WHEN IN DRIVE AROUND 5 MPH, WANTED TO STOP, THEN JUMPED TO NORMAL. ALSO WHEN THE CAR WAS IDLING IN PARK OR STOPPING IT SHOOK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126491June 24, 2005
SUSPENSION:FRONT:WHEEL BEARING
DT: CONSUMER RECEIVED A RECALL NOTICE. CONTACTED DEALER, AND THEY DO NOT HAVE THE PARTS FOR RECALL REPAIRS. DEALER DID RECEIVE SOME PARTS BUT NOT COMPLETE PARTS, THEN, CONTACTED THE MANUFACTURER, WHO FIRST SAID THEY DIDN'T HAVE ANY, AND SOME WERE NOT COMPLETE. MANAGER SAID THAT CONSUMER WOULD HEAR A HUMMING 10,000 MILES PRIOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125427June 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: TOOK VEHICLE TO DEALER AT LEAST 15 TIMES, THEY SAID NOT KICKING UP ANY ERA CODES. THE THROTTLE BODY WAS CHANGED ALSO TRANSMISSION CONTROL MODULE (TCM ) WAS THEN CHANGED. THIS DID NOT FIX THE PROBLEM. THEY DID SOMETHING WITH THE GROUNDS. IN FEBRUARY 2005 THEY PUT IN A NEW TRANSMISSION. LIKE THE CAR IT WAS LOSING POWER, AND CAR WAS GEARING DOWN ON ITS OWN. AT FIRST THIS ONLY HAPPENED ONCE OR TWICE A WEEK, BUT CURRENTLY IT HAPPENED EVERY TIME CONSUMER GOT INTO THE CAR. THE LAST THIS HAPPENED CONSUMER PULLED OUT ONTO A ROAD AND CAR HAD NO POWER, AND DID NOT WANT TO ACCELERATE. IT WAS ALMOST HIT BY A TRACTOR TRAILER. DROVE TO DEALERSHIP DID NOT TURN OFF THE CAR. TECHNICIAN DROVE THE CAR, AND HE SAID THAT THE TRANSMISSION KICKED ITSELF INTO SAFE MODE, WHICH MEANT THE CAR STAYED IN SECOND GEAR WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124043June 3, 2005
SUSPENSION:FRONT
THUMPING NOISE FROM FRONT END..WHEELS OR STRUTS. USUALLY OCCURS AT SLOW SPEEDS ON UNEVEN SURFACES. NOT AS NOTICABLE AT HIGHER SPEEDS. THIS CONCERNS ME BECAUSE SOMETHING IS APPARENTLY LOOSE AND VIBRATING YET THEY HAVE YET TO CORRECT THE PROBLEM. IF YOU LOOK AT WW.KIA-FORUMS.COM AND LOOK UNDER SEDONA, YOU WILL SEE NUMEROUS PEOPLE WITH THE SAME PROBLEM AND KIA HAS YET TO FIX IT. I GUESS THEY WON'T BE HAPPY UNTIL THE FRONT END FALLS OUT OR SOMETHING. PEOPLE HAVE HAD THEIR WHOLE FRONT END BASICALLY REPLACED AND STILL THEY HAVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123844June 1, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT: THE CONTACT OWNS A 2004 KIA SADONA. THE DASH LIGHTS HAVE REPEATEDLY FAILED IN LESS THAN ONE YEAR. A COUPLE OF TIMES THE DEALER PUT FUSES IN THE VEHICLE, AND THEY CLAIMED THAT SOMETHING HAD BEEN PLUGGED INTO THE CIGARETTE LIGHTER THAT DID NOT WORK. THE MASTER TECHNICIAN PUT A NEW INSTRUMENT CLUSTER BOARD. THIS WOULD SOLVE THE PROBLEM FOR A WEEK UP TO A MONTH, AND THE PROBLEM WOULD COME BACK. AT NIGHTS, THEY CANNOT SEE THE SPEED OR FUEL OR ANY LIGHTS ON THE DASHBOARD. PREVIOUS OWNER HAD THIS VEHICLE IN THE SHOP THREE TIMES FOR ELECTRICAL REASONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120093June 1, 2005
UNKNOWN OR OTHER, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
DT: THE SPARE TIRE UNDERNEATH THE VAN SITS ON A METAL RACK. THE METAL RUBED ON THE TIRE AND MADE RIDGES ON THE TIRE. CONSUMER CONTACTED MANUFACTURER. *AK *SB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111567March 8, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. THE BRAKES LOCKED UP WHILE THE VEHICLE WAS COMING TO A STOP. VEHICLE MADE A LARGE CLANKING SOUND WHEN APPLYING THE BRAKES. CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER STATED THAT THE BRAKES HAVE NOT WORKED PROPERLY SINCE PURCHASE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109560March 2, 2005
VEHICLE SPEED CONTROL:CABLES
WHEN THE VEHICLE IS COLD THE ACCELERATOR PEDAL WILL NOT GO DOWN. VEHICLE HAS TO WARM UP BEFORE THE ACCELERATOR PEDAL WILL OPERATE NORMALLY. OWNER WAS INFORMED THAT THE ACCELERATOR THROTTLE CABLE NEEDED TO BE REPLACED. DEALER REPLACED THE CABLE, AND THE VEHICLE WAS OPERATING NORMALLY. *AK THE CONSUMER STATED THAT THE GAS PEDAL STUCK AND THE VEHILCE REACHED 90 MPH. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103760February 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL, ENGINE AND ENGINE COOLING
WHILE DRIVING 50 MPH VEHICLE STALLED. VEHICLE WAS STILL DRIVEABLE. DEALERSHIP INFORMED THE CONSUMER THAT THERE TRANSMISSION FAILED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK DEALER STATED PROBLEM WAS CAUSED BY ELECTRICL HARNESS. ALSO HAVING MULTIPLE FAILURES WITH OUTPUT SPEED SENSOR; TRANSMISSION 3 TIMES; THERMOSTAT ASSEMBLY; POWER STEERING LEAKED; INPUT SPEED SENSOR; LOW GROUND VOLTAGE FAILED; FUSE BLOCK PROBLEMS; CRUISE CONTROL. CONSUMER WAS ADVISED THAT DUE TO THE DESIGN OF THE CRUISE CONTROL, THE VEHICLE ACCELERATES OFTEN WHILE ON AN INCLINE AT 45 TO 55 MPH AS IF VEHICLE'S ENGINE/TRANSMISSION WAS RACING. *TT *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109974February 7, 2005
AIR BAGS, SEAT BELTS
WE WERE GOING EAST ON A COUNTY ROAD(219TH), AT ABOUT 40 MPH. THE PASSENGERS FRONT TIRE CROSSED THE WHITE LINE AND SLIPPED INTO THE DITCH. VAN CONTINUED EAST INTO A TELEPHONE POLE, BREAKING IT IN 3 PIECES. THE VAN THEN SLIDE SIDEWAYS AND CAME TO REST SOUTHBOUND AFTER HITTING A TREE. AFTER VAN CAME TO REST AND THE DRIVER CHECKED FAMILY'S SAFETY, IT WAS THEN DISCOVERED THAT THE AIR BAGS ON BOTH SIDES HAD NOT DEPLOYED AND THAT THE AUTO LOCK FEATURE OF THE SEAT BELTS HAD NOT ENGAGED EITHER. WE WERE ASSISTED FROM THE VAN AND CONTACTED THE POLICE. VAN WAS TOWED TO WRECKING YARD (NOT DRIVABLE).NOTIFIED KIA SERVICE MANAGER OF FAILURES AND HE TOLD ME TO CONTACT KIA. HE GAVE US THE NUMBER AND SAID WE NEED TO CONTACT THEM ASAP AND THEY WILL CONTACT HIM. KIA TOOK OUR INFORMATION AND TOLD US TO SEND PICTURES AND A LEGIBLE COPY OF ACCIDENT TO THE MAIN OFFICE IN CA. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10107708January 21, 2005
STRUCTURE
RECENTLY PURCHASED A NEW 2004 KIA SEDONA ON 11/29/04 AND A COUPLE OF DAYS AFTER I BOUGHT IT I NOTICED EVIDENCE OF RUST AROUND THE BOLTS THAT HOLD THE FRONT SEATS TO THE CHASSIS. AFTER FURTHER INSPECTION, I FOUND NUMEROUS POINTS OF RUST ON THE INTERIOR OF THE VEHICLE. I TOOK TO VEHICLE TO THE DEALERSHIP TO RECTIFY THE SITUATION AND THEY STATED THAT THEY HAD NEVER SEEN THIS TYPE OF PROBLEM BEFORE. THE DEALERSHIP THEN CONTACTED THE KIA DISTRICT REPRESENTATIVE TO FIND OUT WHAT TO DO ABOUT THE PROBLEMS WITH THE RUST. HE INFORMED THE DEALERSHIP TO SAND DOWN AND PRIMER THE AFFECTED AREAS. I TOLD THEM THAT WAS NOT AN ACCEPTABLE OPTION. SO, THE KIA REPRESENTATIVE THEN HAD THE DEALERSHIP REPLACE THE FRONT SEATS AND SAND DOWN THE REMAINING AFFECTED AREAS AND PRIMER THEM. WHEN THE DEALERSHIP STARTED PERFORMING THE REPAIRS THEY ACTUALLY FOUND SIGNIFICANT AMOUNTS OF RUST UNDERNEATH THE DASH AND UNDER THE CARPET. THE DEALERSHIP HAS STATED THAT IT WOULD COST TOO MUCH TO COMPLETELY REPAIR THE VEHICLE, AND THAT I NEEDED TO FILE A COMPLAINT WITH KIA CONSUMER AFFAIRS. I DID FILE A COMPLAINT AND KIA HAS STATED THAT THEY HAVE MET THEIR OBLIGATION TO VEHICLE UNDER THE WARRANTY AND OFFERED ME THREE MONTHS CAR PAYMENT FOR MY INCONVENIENCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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