Kia Optima Complaints (2015)

1,022 consumer complaints on file.

#11649729March 21, 2025
ENGINE
The engine started knocking so I started driving to the dealership. The car stalled on the highway and wouldn’t restart. I’m having it towed to the dealership. My daughter has the same engine and it did the same thing. KIA replaced her engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647984March 12, 2025
ENGINE
The contact owns a 2015 Kia Optima. The contact stated while driving 70 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact pulled over, stopped on the shoulder lane, and had the vehicle towed to a local dealer to be diagnosed. The contact was informed that the knock sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645287February 27, 2025
ENGINE
The contact owns a 2015 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645433February 27, 2025
STRUCTURE:BODY
The paint on the vehicle is separating from the body. This vehicle is available for inspection at any time. The paint begins to peel and break off when it rains, and it washes into the drains. From there, it ends up on the grass where my young child plays, potentially getting on his hands and into his mouth. Additionally, animals like birds are picking at the paint on the grass. My insurance has verified this problem, and there were no prior signs that indicated any issues. Recently, following a storm, water started bubbling up beneath the paint, causing it to crack and eventually blow off. It started in a small area but with every rain gets worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644544February 24, 2025
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
On October 10th 2024, my 2015 Kia Optima caught fire while I was driving. The fire originated from the engine compartment, completely engulfing the vehicle in flames within minutes. Component/System Failure: The exact cause of the fire is unknown, but Kia had previously issued a recall for this model due to an engine defect that posed a fire risk. The vehicle is no longer available for inspection as it was completely destroyed in the fire. However, I have multiple videos documenting the incident, including footage of the fire and the aftermath. Safety Risk: My safety and the safety of others were severely compromised. The fire started suddenly while I was driving, forcing me to evacuate the vehicle immediately. If I hadn’t reacted quickly, I could have suffered serious injuries or worse. Additionally, the fire posed a danger to other drivers and pedestrians nearby. Reproduction/Confirmation: The issue has not been reproduced, but it aligns with the recall Kia issued for this model. Prior to the fire, I attempted to schedule an appointment with Kia to address the recall, but I never received confirmation, and no inspection was performed. Inspections: After the incident, I contacted Kia, and they sent an investigator to inspect the remains of the vehicle. No police or insurance representatives conducted an independent inspection. Warning Signs: There were no warning lights, messages, or obvious signs of a problem immediately before the fire. However, I had previously noticed a recall related to fire risk for my specific model and attempted to schedule an appointment with Kia, but they never responded. Given Kia’s history of engine fire recalls, I strongly believe this incident is related to the known defects in this vehicle model.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11644203February 21, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Optima. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was started, and the vehicle was driven to the residence. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under recall or special programs. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 95,743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643831February 20, 2025
ENGINE
The engine blew and it's making a knocking rod noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643110February 17, 2025
ENGINE
My wife driving the 2015 Kia Forte on [XXX] on [XXX] Mile Marker [XXX] North bound at 60mph and vehicle lost all power and caught on fire. The vehicle coasted to the side of the road. Police and fire were called and extinguished the flames. There were no accidents or no injuries. I attempted to get KIA to resolve the case as the Theta Engine is known for this issue. Kia refused all claims under Kia Customer Care Case number [XXX]. Kia of Dayton Car dealership reported an engine connecting rod broke and ejected out the side of the engine allowing engine oil to hit the exhaust manifold starting the fire. This is know Safety Issues with this Engine Series that Kia refuses to honor past Law Suit Settlement. I have the Police report, Fire Dept. Report, and Estimate for repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11643250February 17, 2025
EXTERIOR LIGHTING
Low beam head lights visibility maybe reaches 3-4 feet infront of car at max. Have upgraded bulbs twice to higher lumens but still must run hibeams at night. I drive mountain passes daily and must use hi beams, not safe for oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642661February 14, 2025
ENGINE
I was driving to a new job , it was about 5:45am when I noticed my car wouldn’t go faster or stop. I seen fire , tried to stop car, I was going about 15-20 mph when i decided to just get out of the car and run , care went into complete flames
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11639820January 31, 2025
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Optima. The contact stated while driving 55 MPH, the vehicle shut off with several unknown warning lights illuminated. An independent mechanic spotted the contact on the side of the road and helped. The mechanic was able to restart the vehicle; however, the vehicle immediately shut off with a loud clanking sound and a burning odor coming from the vehicle. The vehicle was later towed to the residence. Despite the failure, the contact was able to drive the vehicle to an independent mechanic and was informed that the VIN was included in NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The vehicle was driven to the residence and a mobile mechanic inspected the vehicle. The contact was informed that the VIN was under recall and was advised to take the vehicle to a dealer for assistance. The vehicle was towed to a dealer and was diagnosed with engine failure, which voided the recall due to the diagnostic test. The contact was offered a buyback which was refused. The contact was then referred to the manufacturer and was informed that the vehicle was out of warranty and that any repairs would be an out-of-pocket expense. The contact drove the vehicle back to the residence despite the failure and the vehicle repeatedly shutting off. The contact called another mobile mechanic and was informed about a recall and related the failure to the recall. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639710January 30, 2025
UNKNOWN OR OTHER
on 1/18/2025 my teenage daughter was driving down the highway at a speed of around 70 MPH when she heard a loud boom and her sunroof front panel blew broken glass into her car and all over her. She did not run into anything or see any items fly in the air at her car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636977January 19, 2025
ENGINE, UNKNOWN OR OTHER
I am writing to file a complaint regarding a 2015 Kia Optima I purchased from Synergy Auto Deals LLC (formerly located at 1001 S State Road 7 Hollywood, FL 33023). The dealership failed to disclose a critical open safety recall on the vehicle at the time of sale, which I believe violates consumer safety standards and puts me at significant risk. Details of the Complaint 1. Undisclosed Safety Recall: • The vehicle has an open safety recall that was never disclosed during the purchase process. I only became aware of the recall after the sale, which has caused significant inconvenience and concern about my safety. 2. Dealer Misrepresentation: • In addition to failing to disclose the safety recall, the dealership misrepresented other aspects of the sale, including the price and fees, and employed deceptive practices during the loan approval process. 3. Expenses Incurred: • As a result of these issues, I have incurred additional costs, including: • Gas mileage to address the recall issue • New tires • Monthly payments for a vehicle that was sold under false pretenses • Insurance payments • Costs for repairs related to the recall Vehicle Information • Year: 2015 • Make: Kia • Model: Optima Desired Resolution I am requesting the NHTSA to: • Investigate this dealership’s practices, particularly regarding the failure to disclose safety recalls. • Assess whether this case is part of a broader pattern that may require additional enforcement actions. • Provide guidance on any potential remedies or reimbursements available for these safety-related violations. Thank you for your attention to this serious matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636456January 17, 2025
SEAT BELTS
The issue concerns the rear center seatbelt used to secure infants and small children. The seat's "racketing" restraint did not disengage when the belt was unbuckled. My child became trapped and I had to cut the seat belt with scissors to get him out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636048January 15, 2025
UNKNOWN OR OTHER
There is serious peeling/delamination of the paint off of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635862January 14, 2025
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
The contact owns a 2015 Kia Optima. The contact stated that while attempting to activate the defroster, the defroster failed to active to defrost the windshield. The contact stated that on a separate occasion, the heated steering wheel failed to operate as needed. The contact also stated that the front driver’s side and front passenger’s side heated seats were inoperable. There was no warning light illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635288January 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Optima. The contact stated that while driving at an undisclosed speed, he smelled a burning odor permeating throughout the interior of the vehicle, prompting him to discontinue driving the vehicle. After a visual inspection of the exterior of the vehicle, the contact observed what appeared to be a hydraulic fluid leak underneath the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulics); the VIN was included, but the vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633925January 3, 2025
UNKNOWN OR OTHER
My vehicle is painted in the Snow White Pearl. The paint started out looking almost "bubbled" but definitely showed serious signs of delamination, quickly after noticing the delamination, the paint flaked off in relatively large pieces all over my vehicle. There is paint missing from the hood, the roof, the back passenger side door, the quarter back panel of the passenger side, and one chip on the driver side door. I reached out to KIA regarding the issue and was told that there is nothing that can be done. I have gotten to the point that i cannot stand to look at the car I once loved so much, it is a shame. KIA is a company that I have been loyal to when it comes to vehicles and I have only owned KIA's since 2008 but after this issue I am almost embarrassed to show up anywhere driving this car.. and even more so I am upset that KIA will not do what it takes to remedy this issue for myself and so many others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633975January 3, 2025
STRUCTURE:BODY
Pearl paint has been peeling more and more especially when washing my vehicle. This shouldn't be happening and i see similar paint issues with other Kia and Hyundai models. I need Kia to take accountable and responsibly for their defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633704January 2, 2025
AIR BAGS
The contact owns a 2015 Kia Optima. The contact stated that the driver's side air bag warning light was illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 148,827.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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