Kia Optima Complaints (2015)

1,022 consumer complaints on file.

#11364026October 12, 2020
ENGINE
I WAS DRIVING ON THE HIGH AT AT ABOUT 65 MILES A HOUR AND MY CAR SHUT OFF COMPLETELY AND WOULDN'T START. I CALLED A TOW TRUCK AND GOT IT TOWED TO A KIA DEALERSHIP. THEY GOT BACK TO ME ABOUT TWO WEEKS LATER AND SAID MY ENGINE WAS BLOW BUT IT WAS ON RECALL BUT MY CARFAX ONLY HAVE ONE OIL CHANGE DONE SINCE I BOUT THE CAR. I PROVIDED THEM WITH UP TO DATE SERVICE RECORDS AND I TOLD THEM THE LAST TWO OIL CHANGES I DID WERE ON MY OWN. THEY JUST GOT BACK TO ME AND SAID I DIDN'T QUALIFY FOR THE RECALL IF IT'S A RECALL I THINK IT SHOULD BE FIXED I'M 19 YEARS OLD AND I STILL OWE 12000 ON THE CAR AND IT'S MY FIRST CAR I EVER BOUGHT ON MY OWN AND MY ONLY WAY OF TRANSPORTATION. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363128October 7, 2020
UNKNOWN OR OTHER
DRIVING THE 15 KIA OPTIMA WHEN THE VEHICLE START LOSS THE POWER AND ENGINE DIE, TRY TO START AND ENGINE START HARD. TOWING TO A MECHANIC SHOP, EVERYTHING LOOKS FINE, NO CODES, START THE ENGINE AND THE NOISE CAME, ENGINE IS NOCKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362621October 4, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY KIA STARTED OUT MAKING A STRANGE SQUEALING NOISE, THEN IT STARTED LOOSING POWER. WHEN I STOP AT A LIGHT OR STOP SIGN I PUSH THE GAS PEDDLE AND IT TAKES AWHILE TO GET UP TO EVEN 35 MPH. I WAS TOLD THE TURBO MANIFOLD WAS BAD SO I HAD ONE PUT ON. THE NEXT DAY IT STARTED MAKING A CHA CHA CHA NOISE. I TOOK IT BACK AND HAD TO GET ANOTHER TURBO, ONCE AGAIN SAME THING. KIA DEALERS SAID TURBO AGAIN. SO I'M OUT LABOR AND TURBO COST ONCE AGAIN. I HAVE TO WORK I NEED MY CAR, I NEED IT FIXED NOW. I LOVE THE CAR BUT I AM SO SICK OF STRESSING OVER EXPENSES, AND LOOSING MY JOB NOT ABLE TO GET THERE. I JUST WANT IT FIXED CORRECTLY, OR MONEY TO GET A DEPENDABLE VEHICLE. I'VE NEVER HAD PROBLEMS WITH MY GMC,CHEVY AND PONTIAC VEHICLES. I DO LOVE MY KIA BUT I WILL GO BACK TO THE MOST RELIABLE CAR. NO POWER IS DANGEROUS WHEN YOU NEED TO TAKE OFF BUT THE CAR BOGS DOWN. SO I YOU WILL I REALLY NEED TO FIND A MECHANIC THAT CAN TELL ME WHAT EXACTLY IS WRONG AND FIX IT. FIVE MECHANICS APPARENTLY DON'T KNOW EITHER. I DON'T NEED MY CAR TO CATCH ON FIRE. SO PLEASE TELL ME SOME GOOD NEWS THAT I WILL HAVE A DEPENDABLE CAR SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361625September 28, 2020
ENGINE
KNOCK SENSOR DETECTOR IS MALFUNCTIONED. THE ENGINE VIBRATES WHEN ACCELERATING. THE ENGINE NEEDS TO BE REPLACE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355605September 17, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2015 KIA OPTIMA. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING THE VEHICLE, SHE BECAME AWARE OF A FUEL ODOR INSIDE THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE RECENTLY, HE NOTICED THAT THE HIGH FUEL PUMP LEAKED FUEL. THERE WAS NO WARNING. THE CONTACT CALLED THE PARKWAY FAMILY KIA LOCATED AT 22555 US-59, KINGWOOD, TX 77339, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VIN. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. *LN*DT*JB CONSUMER STATED DEALER WAS NOT ABLE TO HELP.*JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354800September 13, 2020
SERVICE BRAKES
AT ABOUT 1500 MILES ON THE CAR, I HAVE 2200 NOW, I STARTED TO NOTICE A GRINDING AND A ROUGH CONTACT IN THE BRAKE PEDAL. WHEN RESEARCHING THIS IT APPEARS KIA HAS HAD AOT OF ISSUES WITH THE BRAKES ON THE STINGER SINCE INTRODUCTION. WILL BE TAKING TO DEALERSHIP SOON BUT PER THE RESEARCH, KIA DOES NOT HAVE FIX OTHER THAN REPLACING REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354590September 12, 2020
ENGINE
AS I WAS COMING UP TO AT STOP LIGHT IT FELT AS IF THE CAR HAD LOSS POWER I LOOK DOWN AT MY DASH TO SEE ALL MY INDICATOR LIGHTS ON I TRIED TO PUSH ON THE GAS BUT ALL IT DID WAS STUTTER WITH VERY LILTTLE POWER DID WANT TO GO SO I PULLED TO SIDE TURN KEY OFF FOR 5 MINS OR SO CHECKE ALL FLUIDS CAPS AND LINES ALL WAS OK STARTED RIGHT BACK UP BUT IT WAS A SLIGHT THUMP SOUND COMING FROM ENGINE BUT DIDN'T THINK NOTHING OF IT CAUSE IT WASN'T LOUD ENOUGH I THOUGHT TO BE CONCERN FEW MINS INTO DRIVING SOUND KINDA FADED. VERY NEXT DAY MAYBE 15 MILES INTO DRIVING SAME THING HAPPENED AGAIN LOSS POWER INDICATOR. LIGHTS COME ON I PULL OVER ONLY THIS TIME I SIT WAIT 5 10 MINS TRY TO START CAR AGAIN IT DOESN'T EVEN CRANK OVER 20 MINS GO BY I TRY TO START IT AND IT DOES ONLY TO HEAR THAT SAME THUMPING SOUND BUT LOUDLY THIS TIME SO I PUT CAR IN DRIVE SOUND FADES AS I START SLIGHTLY PUSHING CAR THE THUMP SOUND BECAME A LOUD METAL SOUNDING NOISE LIKE SILVERWARE BOUNCING IN A BUCKET I TURN IT OFF AN IT'S BEEN SITTING SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354070September 9, 2020
ENGINE
WHILE DRIVING, SMOKE STARTED COMING OUT FROM UNDER THE HOOD. I QUICKLY PULLED TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF. WE GOT OUT OF THE CAR IMMEDIATELY. ONCE THE ENGINE WAS OFF APPROX 20 MINUTES LATER THE SMOKE STARTED TO DIE DOWN. AT THAT POINT, I WAS TO SCARED TO TURN THE CAR BACK ON TO SEE IF I COULD DRIVE IT HOME. THE NEXT MORNING I HAD IT TOWED TO KIA. WHILE THE CAR WAS AT KIA THE TECHNICIAN SAID IT WAS NOT AN ENGINE ISSUE HE THINKS IT MAY BE FROM A SLUDGE BUILD UP FROM OIL (BECAUSE HE REALLY DOESN'T KNOW WHAT ELSE IT COULD BE). I HAD JUST TAKEN MY CAR FOR ITS OIL CHANGED THAT SAME DAY. WHICH THEY DID NOT SAY ANYTHING ABOUT ANY KIND OF BUILD UP. THE KIA EMPLOYEES WERE RUDE WHEN I CALLED AND REQUESTED A LOANER CAR. THEY AT FIRST TOLD ME TO COME DOWN AND PICK UP A CAR, ONCE I DROVE IN, THEY DENIED ME FOR A LOANER CAR AND TOLD ME I COULD RENT ONE FOR 35 A DAY. THE TECHNICIAN SAID THEY CAN'T GET A CODE TO COME UP ON THE DIAGNOSTIC TEST, WHICH KIA THEN IS TELLING ME IT WILL NOT BE COVERED UNDER MY EXTENDED WARRANTY. WHEN ASKED WHY THEY ARE REPLACING THE ENGINE, THEIR RESPONSE IS THAT BECAUSE OF THE SLUDGE BUILD UP THEY HAVE TOO, WHEN REALLY THEY DON'T TECHNICALLY KNOW FOR SURE WHAT CAUSED THE SMOKE ISSUE. SO NOW KIA IS EXPECTING ME TO PAY 7,000 FOR A NEW ENGINE, WHICH WOULD BE COVERED IF THEY CAN GET A CODE TO COME UP. SO, NOW I AM FORCED TO PAY THIS TO GET MY CAR UP AND RUNNING SO I DON'T LOSE MY JOB (WHICH I HAVE ALREADY MISSED SEVERAL DAYS DUE TO NOT HAVING A VEHICLE). MY FATHER AND I MET WITH THE SERVICE MANAGER AND HE IS UNDECIDED WHAT THE ISSUE, OR CAUSE IS AT THIS TIME. THIS EXACT SAME THING HAPPENED TO A FRIEND OF MINE, AND KIA TOLD HER THE SAME THING THAT IT WAS CAUSED FROM A OIL SLUDGE ISSUE, BUT AFTER MONTHS OF ARBITRATION, KIA COMPENSATED HER FOR THE DAMAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353474September 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
HI MY 2015 KIA OPTIMA ON 08/07/2020 I PUT THE RECOMMENDED GAS IN MY TANK AND THEN GOT ONTO THE INTERSTATE AFTER ABOUT 5-15 MINS IT STARTED LOOSING POWER AND I COULD NO LONGER ACCELERATE PAST 60. ALSO NOW WHEN I START DRIVING IT JERKS REALLY BAD AND WON'T GO PAST 2 ON THE RPMS. WHEN IT JERKS I'M ASSUMING THAT IT IS THE GEARS TRYING TO CHANGE. ALSO MY CHECK ENGINE HAS ACTED WEIRD EVER SINCE BUYING THIS CAR IT COMES AND GOES AND JUST RECENTLY IS WHEN IT STAYED ON AND WHEN THIS HAPPENED IT BEGAN FLASHING WHEN THE LOSS OF POWER AND COULDN'T ACCELERATE PROPERLY ISSUE BEGAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353255September 4, 2020
ENGINE, UNKNOWN OR OTHER
'VE HAD NOTHING BUT PROBLEMS WITH MY CAR, FIRST WITH MY BREAK LIGHT SWITCH, THEN MY A/C CONTROL PANEL WENT OUT . NOW. AS I WAS WAITING FOR MY FOOD IN THE DRIVE THROUGH LANE MY CAR ENGINE TURNED OFF BUT MY CAR WAS STILL ON, I WAS ABLE TO TURN MY CAR OFF AND GET MY ENGINE GOING AGAIN.I ALSO HAVE AN ISSUE WHERE MY ENGINE WON'T START BUT MY CAR WILL TURN ON ALSO WHEN STOPPED AT STOP LIGHTS I OFTEN FEEL MY CAR JITTER A LITTLE. I HAD MY BATTERY CHECKED BUT THAT WASN'T THE PROBLEM. I WILL BE TAKING MY CAR TO THE DEALERSHIP TO SEE WHAT THE ISSUE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352230August 31, 2020
ENGINE
ENGINE JUST LOCKED UP WILL NOT RESPOND YOU TURN THE KEY AND NOTHING HAPPENS I WAS DRIVING ON HWY AND IT JUST SHUT OFF AND WOULDNT START AGAIN IVE HAD IT AT THE REPAIR SHOP AND THEY CANNOT FIQURE OUT THE PROBLEM THEY THINK IT NEEDS A NEW ENGINE IT HAS HAD REGULAR OIL CHANGES AND NEVER HAD ANY ISSUES BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352021August 29, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
8/27/2020 CAR HAD BEEN AT THE KIA DEALERSHIP 2 WEEKS BEFORE FOR THE SAME ISSUE...CAR SHUT DOWN ON THE FREEWAY AFTER 'CHECK HYBRID CHARGING SYSTEM' LIGHTS FLASHING 'SHUT DOWN ENGINE' LIGHTS FLASHING. KIA HAD DETERMINED CAR JUST NEEDED A 'HYBRID BATTERY UPDATE' FAST FORWARD...I WAS DRIVING TO VISIT MY MOTHER IN IDAHO, DRIVING ABOUT 75 MPH ON THE FREEWAY, WHEN THE SAME THING HAPPENED: 'CHECK HYBRID CHARGING SYSTEM, SHUT OFF ENGINE.' ALL THE LIGHTS STARTED FLASHING, AND 'POSSIBLE BATTERY MANAGEMENT SYSTEM ISSUE' DIAGNOSTIC FLASHED ON THE RADIO SCREEN. THE CAR STARTED LOSING POWER BEFORE LOCKING UP COMPLETELY, WHEEL LOCKING, SHUTTING OFF AND SPINNING OUT ON THE HIGHWAY. LUCKILY ANOTHER OTHER CARS WERE CLOSE BY OR ELSE THIS WOULD HAVE EASILY TURNED INTO A FATAL CRASH. 3 HOURS ON THE SIDE OF THE ROAD AND A $450 TOW INTO THE NEAREST KIA DEALERSHIP WHICH WAS 2 HOURS AWAY.. AND I FIND OUT IT'S A BLOWN HEV FUSE AND THE HYBRID SYSTEM/BATTERY HAS FAILED COMPLETELY. NOW I'M STUCK WITH A DEAD CAR. FAILED AT AROUND 79,500 MILES. THIS IS NOT THE FIRST KIA OPTIMA HYBRID TO DO THIS!!! RECALL THESE CARS BEFORE THEY KILL SOMEBODY!! I SHOULD NOT HAVE TO WORRY ABOUT A 5 YEAR OLD CAR SHUTTING DOWN AND LOCKING UP ON THE FREEWAY WHILE DRIVING. ESPECIALLY WITH KIDS IN THE CAR. I WILL NEVER BUY ANOTHER KIA AGAIN. IT HAS THE 10 YEAR 100,000 MILE WARRANTY WHICH KIA IS SAYING COVERS NO PART OF ANY REPAIRS. ODD SINCE THIS IS A KNOWN ISSUE WITH THESE HYBRIDS!! RECALL THESE DEATH TRAPS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351394August 26, 2020
ENGINE
PROBLEMS WITH ACCELERATION. PUT ON LIMP HOME MODE. I TOOK IT TO DEALERSHIP AND IT TURN OUT THE KNOCK SENSORS AREN'T WORKING AND I NEED TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351411August 26, 2020
STEERING
I AM SENDING THIS COMPLAINT IN REGARDS TO COMPLAINT #11317148. ON MARCH 09, 2020 I FILED A COMPLAINT ABOUT A POSSIBLE RECALL ISSUE TO MY 2015 KIA OPTIMA.I CONTACTED KIA MOTORS @800-333-4542 CASE #[XXX] SPOKE WITH [XXX] ABOUT THE ISSUE ON MARCH 16, 2020 AND [XXX] ON MARCH 17, 2020 AND THE RESPONSE WAS THAT PREMIER KIA LUFKIN TEXAS SAID I DECLINE TO HAVE THE POWER STEERING FLUID CHANGED WHICH WAS THEY DECLINE TO REPLACE THE STEERING COLUMN UNDER ANY WARRANTY, SO I DECIDED TO PAY THE $1298.00 ON JUNE 09, 2020 TO HAVE PREMIER KIA LUFKIN TEXAS TO REPLACE THE STEERING COLUMN FOR MY SAFETY AND MY FAMILY. I ALSO CONTACTED KIAPARTS.COM ABOUT WHERE TO LOCATE THE POWER STEERING RESERVOIR AND RECEIVED A EMAIL ON MAY 27, 2020 FROM [XXX]AT HANSOMOTORS PARTS DEPARTMENT INFORMING ME THAT MY 2015 KIA OPTIMA HAVE AN ELECTRONIC POWER STEERING. THERE IS NO PUMP OR RESERVOIR. BUT LIKE I SAY FOR SAFETY ISSUES I PAID THE $1298.00 TO REPLACE THE STEERING COLUMN. MY QUESTION NOW IS HAVE THERE BEEN ANY RECALLS FOR THIS ISSUE THAT WOULD WARRANT ME A REFUND OF $1298.00 THE AMOUNT I PAID PREMIER KIA ON JUNE 09, 2020? I WOULD ALSO LIKE TO RECEIVE UPDATES ON ANY AND ALL RECALLS CONCERNING MY 2015 KIA OPTIMA. THANKS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350456August 20, 2020
ENGINE
THE ENGINE STARTED TO KNOCKING WHILE I WAS DRIVING ON A CITY STREET AND CAN'T PICK UP SPEED OVER 60 MPH AND KNOW THE ENGINE LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349825August 17, 2020
ENGINE
I WAS DRIVING HOME FROM WORK AND MY CAR STALLED ON ME OUT OF NO WHERE. I WAS ABLE TO GET STARTED. ALL MY LIGHTS ON MY DASH BOARD CAME ON AND MY CAR WAS MAKING A BAD RATTLING NOISE. I WAS ABLE TO DRIVE IT HOME, STILL STALLING FROM TIME TO TIME. I GOT IT TOWED TO A MECHANIC SHOP. HE SAID IT SOUNDS LIKE A BAD ENGINE AND IT SOUNDS LIKE IT COULD BLOW. I'VE HAD MY CAR FOR 2 YEARS AND HAVE NEVER HAD A PROBLEM WITH IT. IT NEVER MADE A NOISES BEFORE OR ANYTHING TO INDICATE MY ENGINE WAS GOING OUT. I GOT MY PILES CHANGED ON 8/11/2020 AROUND 2:30PM AT MURPHYSBORO, IL WALMART. THIS INCIDENT HAPPENED ON 8/13/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349711August 16, 2020
ENGINE
I WAS DRIVING DOWN THE STREET AND MY CAR STARTED JERKING, SHAKING AND MAKING NOISES. IT WAS UNSAFE TO DRIVE HOME, SO I PULLED OVER AND HAD THE VEHICLE TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348460August 10, 2020
ENGINE
WHILE DRIVING DOWN THE ROAD AND COMING TO A STOP LIGHT I WENT TO TAKE OFF AND LOST ALL POWER. I BROUGHT MY VEHICLE INTO THE SERVICE FACILITY WHERE I BOUGHT IT FROM AND I WAS JUST TOLD I NEED A NEW ENGINE. I HAVE A 2015 KIA OPTIMA LX WITH 64,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343116August 4, 2020
ENGINE
AS I WAS TRAVELING ON THE HIGHWAY, I PULLED UP TO A RED LIGHT, WHEN THE LIGHT CHANGED MY VEHICLE WOULD NOT ACCELERATE AND I THERE WAS AN 18 WHEELER COMING UP BEHIND ME WITH MY 80-YEAR-OLD GRANDMOTHER IN THE CAR. THANK GOD I WAS ABLE TO GET OUT OF THE WAY IN TIME. I JUST BOUGHT THIS CAR WITH LOW MILES AND I HAVE OIL IN IT AND OUT OF NOWHERE THERE'S IT'S LOUD TICKING NOISE COMING FROM THE ENGINE AND SOMEHOW MY OIL IS BACK LOW AGAIN. THIS SO TOTALLY ON KIA SO MANY COMPLAINTS NOT ENOUGH RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342414July 30, 2020
ENGINE
THE CHECK ENGINE LIGHT IS ON AND THE VEHICLE LACKS ACCELERATION. A LOUD TAPPING IS COMING FROM THE ENGINE. THIA STARTED ON JULY 25, 2020 WHILE DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Optima