Kia Optima Complaints

7,843 consumer complaints on file.

#11436303October 11, 2021
ENGINE
While driving approximately 45 MPH, the vehicle began to stall and as I tried to keep going, I did get to 60 MPH and the car completely stalled and turned off in the middle of the highway as I tried to get off to the side. All of the warning lights illuminated. The car would not start up and the steering wheel locked. I had to be pushed off the road. I was unable to restart the vehicle after several attempts. The battery seemed to still have power at the time, but still would not start. Someone pulled over to try to jump start the vehicle, but it would not start. I then went and purchased a new battery to see if that would help and it did not. The car had absolutely no power to it, would not click over and would not shift into gear. The week prior, my check engine light had came on and I did stop at autozone to have them run a diagnostic. When it ran it pulled up a manufacturer code P1004 and they were unable to tell me what it meant. I do have the documents from that visit. My vehicle has been well taken care of and I have kept up to date on recalls and maintenance. Approximate mileage when this happened is 122k. I had the vehicle towed to AAMCO who then determined the engine was damaged and I then had it towed to Peak Kia to see what we needed to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436121October 9, 2021
UNKNOWN OR OTHER
My car suddenly turned off while driving and would not restart. I had it towed to the dealer to find out that the engine seized and the starter failed. I had the engine replaced under warranty but they would not cover the starter even though the dealer told me that the starter failed as a result of the engine seizing up. Within 2 days after the engine was replaced, the check engine light started to come on when accelerating from a stop and would start bucking. This was very dangerous, and I was almost rear ended a few times while merging into traffic because the car was very hesitant and would buck. I think the starter should be covered because it broke as a result of the motor seizing up. I also believe that my transmission was also damaged when the motor seized now causing the check engine light and bucking. I now have to bring my car back to the dealer to get checked out again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435864October 7, 2021
ENGINE
I was driving on the highway and suddenly lost acceleration, the check engine light began flashing. The car went into limp mode. I got it to an auto parts store and had them put it on the scanner. It is showing code P1326. I have it scheduled to be assessed at Kia. Research on this code with the Kia says, it could need a system update, knock sensor replaced, or the engine replaced. Kia does have a recall out for this issue but my car doesn’t currently fall under the recall. My car has always been mechanically maintained at appropriate intervals by Kia. This is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435945October 7, 2021
STRUCTURE:BODY
The paint on my car is chipping off. It is a Snow White pearl and I read online that this is very common for Kia’s with this color of paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435959October 7, 2021
ENGINE
The contact owns 2016 Kia Optima. The contact stated that after an oil change on the vehicle, the mechanic informed the contact that there was only a ½ quart of oil in the engine prior to the oil change. A few weeks after the oil change was performed, the check engine warning light illuminated. The contact pulled the vehicle over to the side of the road and checked and noticed that the oil level was very low. The contact added 4 quarts of oil to the engine to fix the failure however, the failure recurred. The contact was concerned about the excessive oil consumption. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435720October 6, 2021
ENGINE
My car lost power going 70mph and the engine light came on. I had it scanned and the code was P1326. Now my car will not move. This was a reported recall on Kia Optima from years 2011-2014. My car is a 2012 Kia Optima. I called dealership and they said my VIN is not under this recall but I am having the same exact problem as the recall reported in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435772October 6, 2021
STRUCTURE:BODY
My car has 80,000 miles and the paint chipping on the bumper, hood, and roof is starting to cause rust on the car body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435565October 5, 2021
ENGINE
The contact owns a 2015 Kia Optima Hybrid. The contact stated while driving 30-45 MPH, she heard abnormal knocking sounds coming from the engine. There were no warning lights illuminated. The contact stated she was able to continue to drive to her residence. The vehicle was taken to the dealer who diagnosed that the engine needed to be replaced. The dealer also informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) because the VIN was not included in the recall. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435585October 5, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2012 Kia Optima. The contact stated while driving 10 MPH, the passenger’s side door opened inadvertently. The contact mentioned that the failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the latches needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435405October 4, 2021
ENGINE, STEERING
The contact owns a 2013 Kia Optima. The contact stated while driving approximately 60-70 MPH, the vehicle inadvertently stalled. The brake warning light and several other unknown warning lights illuminated. The contact stated she was able to partially veer to the side of the road as the steering wheel was difficult to turn. The contact stated she was unable to restart the vehicle after several attempts. The battery was jumped with some assistance and the vehicle restarted. The contact stated she drove the vehicle to the dealer however, the failure reoccurred as she was pulling into the parking lot. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435435October 4, 2021
ENGINE
The contact owns a 2015 Kia Optima. The contact stated that while his wife was driving at an undisclosed speed, the vehicle came to a complete stop at a stop sign and loss motive power. The contact towed the vehicle to his residence. The contact who works as an independent mechanic, self-diagnosed the failure as the engine seized and was not moving with the crankshaft. There was no metal found in the oil or oil filter. The dealer was made aware of the failure and informed the contact there were no recalls associated with the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435181October 1, 2021
STRUCTURE:BODY
My 2015 kia optima with snow white pearl paint is peeling and delaminating without any prior damage. An independent shop reviewed the paint and agreed that it was a factory paint failure. They started to appear a few years after I bought it but I passed it off as regular stone chipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434942September 30, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, SEAT BELTS
Brakes don't feel right some times when I stop. My passage side seat belt dangs for no reason even when there nothing on my set. And ever once in a blue moon I can hear a dang dang noise idk where it's coming from but it's very soft sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435002September 30, 2021
ENGINE, ELECTRICAL SYSTEM
I was driving the car on the high way when I suddenly heard a strange noise from the engine with a shake in the car then the car completely switched to the hybrid engine from the gas one. The hybrid battery was depleted within a minute or two but I was able to put the car on the side of the high was before it completely stopped moving. After that whenever I press on the gas pedal nothing happened there was zero propulsion. I took the car for inspection the hybrid battery was depleted so it got replaced but then the engine itself isn't working and apparently there is a metallic parts in the oil My car is available for inspection if needed It was definitely unsafe to break down in the middle of the highway I believe the normal non hybrid car had a recall issue with the engine and the hybrid has the exact gas engine the 2.4L one The car wasn't inspected yet by the dealership as it is hard to get an appointment The car had 2 codes before breaking they were P0014 and P0420 they appeared approximately 2 weeks before the incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435075September 30, 2021
STEERING
sterring has become loose and makes noise when sterring wheel is moved back and forth
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434864September 29, 2021
SERVICE BRAKES
When driving above 30 mph if you apply light brake pressure to the brake pedal and then allow the vehicle to slow down without applying additional force the ABS will activate when the speed drops to around 20 miles per hour. At that point if you release the brake and reapply them they will operate without issue. If on the other hand you hold the force or apply more force the ABS activation continues the brake pedal gets hard and it feels lie the vehicle is not going to stop. As an employee of Kia America I cannot provide any documentation. That said you should have full access to all the details via the TREAD ACT and I would encourage you to investigate it. Please also note I was able to duplicate this issue in 3 other like vehicles and feel this issue could hurt or kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434886September 29, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Kia Optima. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light was illuminated, and the steering wheel became difficult to turn. The contact was able to drive to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 83,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434902September 29, 2021
FUEL/PROPULSION SYSTEM
My Optima has a crack in the low-pressure fuel line. I detected a very strong gas odor last week and immediately notified the dealer but due to needing the knock detection sensor from a recall being installed, I had to wait until one of the lead techs was available to inspect it yesterday. The dealer has ordered the part needed but they said that it might be weeks before they get the part in because it is on backorder and due to the safety risk, my car is undriveable. They will not release my vehicle to me without signing a waiver releasing them of liability. Kia recalled 2013-2014 Optimas with the same Turbo engine last year, for this exact reason but the dealer said my vehicle was not included in the recall and this repair will be nearly $600 out of pocket even though this is a known issue. I absolutely cannot and will not sign a waiver when I know my vehicle is dangerous to drive. I have systemic mastocytosis and that alone can cause anaphylaxis to be triggered by the gas odors. There were no warning lamps, no other signs or symptoms until I smelled gas last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434903September 29, 2021
ENGINE
There has never been any problems with the vehicle. No clicking no lights . I took it before time for an oil change and tune up. The car just stopped at the red light . I had it towed to Kia. It’s been there now a week shy of 2 months. I have to call for updates no one would call me back. I called kia recall department. A lady told me car has 2 recalls on it but they will NOT FIX IT due the time me no having warranty!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434788September 28, 2021
UNKNOWN OR OTHER
09/23/2021- paint flaking in a large strip along the passenger side molding by the windshield. 09/24/2021- Took my car to Mylars Auto Refinishing for quote as well as TAVO's. Paint flaking along drivers side molding by windshield and up further along. I contacted KIA Red Rock Doug told me there was no open recall for my car. 09/25/2021 - paint flaking on corner of trunk. 09/28/2021 - called KIA Red Rock spoke with Charles, he confirmed no open recall on my car. Said coming in would be a waste of my time, that I should contact KIA directly and open a claim. Found this information to file claim with NHTSA. Also contacted Progressive Insurance Co. and was advised this is not a claim to be filed with them due to it being a manufactures defect. Drove to Kia Red Rock and spoke with Keith Wilkinson, Asst. Manager/Service Dept. He stated I would have to contact KIA Corporate and file a claim with them and gave me the #1-800-333-4542.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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