Kia EV9 Complaints

245 consumer complaints on file.

#11639470January 29, 2025
SERVICE BRAKES
Vehicle was stored in a closed garage prior to operation. I started the vehicle and began to back out of the garage into the driveway. After approximately 3-5 feet of movement backward, several yellow warning icons illuminated on the dashboard and the vehicle's brakes stopped functioning. The vehicle free-rolled several feet down the driveway. After about 1 second, the vehicle brakes engaged, all warning lights went out, and the vehicle began operating normally. I attempted to replicate the fault but was not able to. I feel this is a safety concern because uncontrolled rolling of a 2-ton vehicle could cause a crash or I could have rolled over a small child or a dog on my sidewalk! Ambient temperature 56F with no precipitation and low relative humidity. Garage was at roughly 65F. Vehicle has 3,960 miles on the odometer and was at approximately 40% charge on the main battery. I am currently on hold with Kia to report the issue (20 minutes and counting).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639368January 29, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STRUCTURE:BODY
The 12-volt battery for the vehicle was depleted, so the vehicle had to be jump-started to run. I work for a repair facility (it was here for collision repairs, as far as I know unrelated to this issue) and since I was unfamiliar with the vehicle, I inadvertently turned it off before shifting into park. When I took my foot off the brake, the vehicle began to roll forward. I am not sure if the vehicle was in park, neutral, or even reverse (the gear I was in when I turned the vehicle off), but whatever gear it was, the vehicle kept rolling after it was turned off. I tried turning the vehicle back on to shift to park, but was unable to do so due to the depleted 12-volt battery. I tried hitting the park button anyway, and this did nothing. I then tried to engage the electronic parking brake, but this was also inoperative due to the lack of power. With each attempt, I tried briefly taking my foot off the brake, but each time it continued to roll forward. I then called my manager and asked him to jump start the vehicle so I could put it in park and engage the parking brake. No damage was done in this incident, nor was anyone hurt, but this lack of fail-safes to prevent the vehicle from moving after a loss of power is a significant design flaw and safety hazard. If I had not noticed the issue in time and gotten out, the vehicle could have rolled away and caused property damage or bodily injury to me or a bystander. To my knowledge, this is the only such incident with this vehicle, and I do not know whether it is specific to this particular vehicle or replicable in others of the same year make and model. There were no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638603January 26, 2025
ELECTRICAL SYSTEM
Main gauge cluster display blank. No speed info, charge info, etc. no blindspot warning or turn signal sound or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638572January 25, 2025
SEATS
Started around mid December, the driver's seat makes a clunking sound as you go around especially left-hand corners. AND recently, I can feel the seat shift/move as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637093January 20, 2025
POWER TRAIN, SERVICE BRAKES
There is an "i-pedal" feature that sets regen braking to bring the vehicle to a complete stop when letting off the accelerator pedal. In this mode, the vehicle only moves when pressing down on the pedal, and it stops when the pedal is released. When shifting the vehicle into reverse, "i-pedal" is automatically and silently turned off, causing the vehicle to suddenly start moving when releasing the brake pedal and no longer stop when releasing the accelerator pedal. This is dangerous because the pedals suddenly and unexpectedly behave differently with no input from the driver. If "i-pedal" is enabled by the driver, it should not switch out of "i-pedal" without the driver choosing to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636392January 16, 2025
STEERING, SERVICE BRAKES, UNKNOWN OR OTHER
I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator. However, on 1/15/25 while traveling about 50mph, the car started weaving on its own and when the accelerator was released the car started to wildly fishtail. Called dealer and they agreed this was a serious issue and agreed to see car the next morning. Service tech said when they drove the car it did the same thing and that the troubleshooting recommended I change the regenerative braking setting to "smooth" and sent me on my way. I did not get even a mile before the car began weaving rapidly again on its own. Went straight back to dealership where manager wanted me to drive the vehicle again with the tech in car which I refused as it is not safe to drive. So he said if I was ok with it tech would take car out again but if it was just acting how regenerative brakes work, there wasn't much else they could do. When manager returned to talk to me, he said he ended up going with the tech and it did replicate the weaving action two times during that drive. The car is steering on its own weaving wildly left and right and imposes a great danger and no longer feels like a safe vehicle to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635659January 13, 2025
ELECTRICAL SYSTEM
I am told my car did have the software update for the instrument display but I still experienced issue where I turn on the car and the display in the middle is completely black except it shows D for the gear I am in. Can’t see the speed can’t see if the blinkers are on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634889January 8, 2025
VISIBILITY/WIPER
When blocked from returning to the fully off/down position, in this case by ice, the windshield wipers stop working. In my other vehicle, even if they don't go all the way down they still operate. We had an ice blockage that completely deactivated the wipers while driving in already hazardous conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633059December 30, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632760December 27, 2024
STEERING, LANE DEPARTURE: ASSIST
Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630011December 10, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629607December 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, VEHICLE SPEED CONTROL
Instrument panel was non-functioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629303December 6, 2024
UNKNOWN OR OTHER
Car was new with 1,002 miles on odometer and with me for 3 weeks. The 12 volt battery died and needed to be replaced. This vehicle uses the 12v battery to start the electronics for the car which then enable operation of the car. The failure of this battery left the car without any power and it needed to be towed from my garage to the dealer. This is a common issue with Kia and Hyundai electric vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628948December 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628852December 4, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628847December 4, 2024
ELECTRICAL SYSTEM
Entire dashboard went blank and was not visible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628845December 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Car would not shift out of park into drive reverse or neutral had to be towed to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627124November 24, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626679November 21, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626678November 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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