Kia Carnival Complaints

397 consumer complaints on file.

#11516428April 10, 2023
UNKNOWN OR OTHER
Sliding door closed on 21 month old daughters arm breaking it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11513801March 26, 2023
ENGINE, UNKNOWN OR OTHER
The car keeps shutting of while driving ,the car jerks when accelerating, I press on the gas and sometimes it doesn't accelerate at all .the car windshield cracked, the doors closed on my hands when I was retrieving my coat the doors didn't open back up i had to snatch my hands and arms back. I have a video of car shutting off if you need it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513518March 23, 2023
SUSPENSION, STEERING, WHEELS
I repaired my front strut and in less than a year it is now “internally bent” is what the dealership told me. I now have 4 balled tires and 2 rear toe in tires and done 3 alignments in 1 year and I was told it’s my fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512506March 18, 2023
STRUCTURE:BODY
The powered sliding door sensor is inadequate. My son pressed the door closed button and I had to push the door off of my body as it started to crush me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510709March 7, 2023
STRUCTURE:BODY:DOOR
We are concerned about the safety of the sliding doors on your 2023 Kia Carnival. The sensor does not detect objects in its path while closing, and we have already experienced two incidents and we noticed that require a great deal of effort and force to stop the door before someone gets hurt. The sensors are not working properly they need to be repair as soon as possible in order to ensure the safety of your kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509037February 25, 2023
LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
The sliding doors are dangerous for my children. The doors do not have sensors (or if they do they do not work) and continue to close if my children are in the doorway, have items or body parts there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509010February 24, 2023
UNKNOWN OR OTHER
Rear sliding door safety sensors not working properly. Doors do not stop closing unless excessive force is applied by an adult before the sensors start working. Young children would not be able to stop the door from closing on them and likely would get hurt because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508931February 24, 2023
STRUCTURE:BODY
Auto-stop/reverse on power side doors is not sensitive enough to prevent crushing hazard if someone gets caught in the dirt closing. I have to push with considerable force to get door to reverse and it still slams my arm or body hard against the frame before reversing. We are concerned or 6 small children will be seriously injured. There are a bunch of folks reporting broken/bruised hands on Carnival forums online and some reporting that the dealership service center has made an adjustment from the manufacturer that results in the door auto stop/ reverse being much more sensitive, after checking NHTSA and making a report. I'd like to know if this is an option?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507880February 17, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
When helping my child into the car, she pressed the door close button and the sliding door closed on my body and did not stop. The door sensors on this vehicle do not work and it will close on anything in its path, including tiny fingers. I have not personally called the dealership regarding this issue but I will have them reproduce this issue at the dealership at my next service appointment. The vehicle has not been inspected by anyone. There is no warning that the car sliding door sensors will not work and will close on anything in its path.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507176February 14, 2023
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Both situations have happened numerous times. The sliding doors do not stop or back off unless an adult size person pushes body force against them to open. My daughter got stuck in the door and she is 2.5. I have to push my entire body against the door to make it open back up. The second thing is the emergency braking system will automatically slam on the brakes after forcing for a long period of time, when I am on the highway. It happens on road trips after cruising for a while. And is not happening at an appropriate time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505365February 3, 2023
AIR BAGS
With very low miles on our Carnival, I had just left a stop sign and someone ran their stop sign at high speed and tboned my vehicle in the driver's side. I woke up from being unconscious while still in driver seat and my car was still limping down the road not far from the intersection. Pretty serious head, back and other injuries and was taken via ambulance to the hospital. The problem is that despite a high speed impact into the side of my vehicle, NOT ONE of the airbags deployed! I am confident that my injuries, that now seem permanent, would have been MUCH less if the airbags had deployed as designed. The car was totalled by Insurance. I do have pictures of it.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11503899January 26, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The passenger sliding door continues to fail to lock intermittently which is obviously a safety hazard since the door is not completely closed. It is available for inspection upon request. It has not been seen by a dealer or inspected by police or insurance. My father is a mechanic and has looked at it. He is unsure how to fix the broken or why it keeps happening. The door ajar warning light is on indicating the door is not locked but even if the auto door is shut off I can’t get it to close enough manually shutting it so the warning light will turn off. It happened about three months ago then stopped and now has begun again. Nothing that I know of caused this. I use both sliding doors equally and only one is having the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501879January 15, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
Rear automatic door shut on adult even after bumping into the individual. The sensor did not stop the door from closing. This could have caused serious injury, especially if this were to happen to a kid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501451January 12, 2023
STRUCTURE:BODY
The door closing automation applies excessive force before the safety function engages to re-open. This poses a high risk to children and small adults with narrow limbs and/or the fingers of any aged person. On January 11, 2023, my 4 year old's hand was closed in the door without the door stopping or re-opening. This resulted in deep lacerations to his fingers and swelling necessitating emergency room medicine and imaging to eliminate potential of fracture. I tested this morning with the doors by opening and closing and inserting objects as well as my body to determine an approximation of closing force. Even with a full sized adult, the closing force is sufficient to move the trunk of an adult body to the side before safety mechanisms engage. Door travel continues for 2 to 3 inches before safety retraction engages. Children arms, feet, or other appendages are narrow enough that they will be impacted with the force of the mechanism in a pinching mechanic before the safety engages and allows removal of the limb. In this case, the fingers of a child closing their own door was not sufficient to activate the safety mechanism and the door closed fully, causing (thankfully) minimal injury. I have contacted Kia service this morning and will follow their directions. Internet research indicates no recall or technical service bulletin for this problem at this time.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11501337January 11, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2022 Kia Carnival. The contact stated that the passenger’s side rear power sliding door auto-reverse failed to engage. Additionally, the contact stated that while her husband was buckling a child in the car seat located in the rear driver’s side seat, her daughter who was also inside the vehicle pressed the door switch button, and the driver’s side rear power sliding door engaged. The door closed in on her husband instead of stopping and engaging the auto-reverse function. The contact's husband was able to release himself and advised the children that were inside the vehicle to not move for their safety. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Action Number: PE22004 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499548December 30, 2022
ENGINE
The contact owns a 2022 Kia Carnival. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light illuminated. In addition, the horn and the sliding sensor for the doors on the vehicle failed to work as needed. The vehicle was taken to a dealer however, it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498214December 20, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
1. When accelerating (while driving on ECO Mode) the vehicle starts to shudder at times. When using Normal Mode, the vehicle will shudder while the brake pedal is being used at a red light. Front windshield cracks easily and paint easily chips with no sign of rocks hitting the vehicle. Called Kia Service to get the car looked at and they said they haven’t heard of such issues. 2. Doors are supposed to retract when closing if motion is occurring. A family member almost got her leg pinned by the door and our child almost got hurt on the shoulder because the door kept moving in closing mode when she was trying to get inside the car. Whatever sensor it has, it doesn’t work. 3. Roof Mold on driver’s side came off the roof while driving the speed limit on the highway never to be seen again. The passenger side almost went flying too. 4. iPhone XR does not work properly when synced to the car. It connects and disconnects out of nowhere. It becomes dangerous when using GPS. Vehicle system kept saying it needed a new software to be downloaded. Went to the site and downloaded multiple rimes, called the Customer Service about 3-4 times and last person I spoken to told me to ho straight to the Service Dept at the Kia dealership to get the software downloaded. No one at Kia knew how to download the software. After multiple attempts and Kia not “finding anything”, decided to spend extra money and get a new phone to resolve this issue. I have to have a software downloaded to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493488November 14, 2022
FUEL/PROPULSION SYSTEM
Fuel gauge does not provide accurate representation of fuel amount. The car will read empty with 100 miles .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492348November 4, 2022
ENGINE
The engine has shut off while driving multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492030November 2, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Around 17,000 -18,000 miles, the engine started to shutter like it wanted to die or wasn't getting enough fuel. While driving, it feels like it's trying to accelerate by itself even when cruise control is set. Even when it is just in nurtural it does it.. Still waiting to get the car into dealership to figure out the cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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