Kia Cadenza Complaints

218 consumer complaints on file.

#11299096January 13, 2020
VISIBILITY/WIPER
WHILE DRIVING AROUND 40MPH, WENT TO PASS A VEHICLE AND HEARD A LOUD POP... AFTER EXITING VEHICLE FOUND A 5 INCH LINE CRACK WITHIN THE WINDSHIELD ON THE LOWER RIGHT HAND SIDE (PASSENGER)... HAVE BEEN TO TWO GLASS REPAIR SHOPS, AND THE DEALER AND ALL AGREE THERE IS NO DAMAGE INSIDE OR OUT TO THE GLASS, (STONE CHIP), APPEARS THE GLASS FAILED INTERNALLY...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287179December 5, 2019
ELECTRICAL SYSTEM, SEATS
MY KIA K900 WOULD NOT START WITH LESS THAN 2 YEARS ON THE BATTERY, I WAS TOLD IT'S NORMAL WEAR AND TEAR SO I PAID NEARLY $700 TO REPLACE IT. I HAVE A HAD A HOST OF ELECTRICAL ISSUES OVER THE YEARS AND MOST RECENTLY, MY CARD WOULD NOT TURN OFF. I WAS TOLD BY THE DEALER HA I ALSO NEEDED A NEW BATTERY WITH IT BEING LESS THAN 2 YEARS REPLACED. THEY HAVE HAD MY CAR FOR OVER 2 WEEKS, THEY REFUSE TO RETURN MY CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279908November 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA CADENZA. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WOULD NOT IMMEDIATELY RESTART. THE CONTACT WAITED APPROXIMATELY TWO MINUTES AND THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICK CASE KIA (14500 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 715-7580) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279519November 12, 2019
UNKNOWN OR OTHER
2015 KIA CADENZA PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY. SOUNDED LIKE A BOMB EXPLODED IN THE CAR AND THERE WAS NO EXTERNAL OBJECT INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278774November 7, 2019
EXTERIOR LIGHTING
FRONT PASSENGER HEADLIGHT IS NO LONGER FUNCTIONING PROPERLY. THE BULB IS BRAND NEW. WHILE DRIVING, THE LIGHT WILL FLICKER ON AND OFF, THEN TURN OFF COMPLETELY. ALL OF THE FUSES ARE INTACT AND FUNCTIONING, MULTIPLE SHOPS (INCLUDING THE KIA DEALERSHIP) HAVE BEEN UNABLE TO IDENTIFY THE PROBLEM AND ARE RECOMMENDING A COMPLETE HEADLIGHT ASSEMBLY REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252659September 1, 2019
UNKNOWN OR OTHER
PULLING INTO A PARKING SPACE IN A PARKING LOT HAD MY FOOT ON THE BRAKE TO STOP WHEN THE CAR SUDDENLY SURGED FORWARD RAPIDLY. FOOT WAS NOT ON THE ACCELERATOR WHEN THIS OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11245195August 20, 2019
TIRES, WHEELS
I HAVE 4 HANCOOK VENTIS S1 NOBLE 2+ TIRES ON MY 2017 KIA CADENZA. THE SIZE AND DOT NUMBERS ARE 245/45R18 96V DOT 5MEF 1A H 0217 I HAVE A BUBBLE, IN THE SIDEWALL, IN ONE TIRE THAT MAY BE THE RESULT OF A CRACK IN THE SIDEWALL. THE TIRES ARE VERY NOISY PARTICULARLY AT LOW SPEEDS AND THE REAR TIRES ARE AT 4/32" DEPTH AT 22,500 MILES. CAN YOU ADVISE ME IF THESE TIRES ARE PART OF A RECALL? THANKS FOR ANY HELP YOU CAN GIVE ME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230265July 8, 2019
ENGINE, POWER TRAIN
TIMING CHAIN TENSIONER - I STARTED TO GET A WEIRD RATTLE WHEN I STARTED THE ENGINE. THE KIA DEALERSHIP TOLD ME THIS WAS A PRETTY COMMON NOISE WITH THESE ENGINES AND NOT TO WORRY. AT 62K MILES I TOOK IT BACK IN AND SAID SOMETHING IS DEFINITELY NOT RIGHT. WELL IT WAS THE TIMING CHAIN TENSIONER. IN SEARCHING FOR COMMON ISSUES I FOUND SEVERAL TSB'S REPORTING THE SAME THING. THERE IS EVEN A TECHNICAL SERVICE BULLETIN THAT TELLS THE SERVICE DEPARTMENT WHAT PARTS NEED TO BE REPLACED TO RESOLVE THE ISSUE BUT THERE IS NO INVESTIGATIONS OR RECALLS. I STILL HAD TO PAY 2500.00 TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222347June 24, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING HOME FROM WORK TUESDAY EVENING, THEN I NOTICED MY HEAD LIGHTS FLICKER TWICE. I THOUGHT NOTHING OF IT THEN THEY SUDDENLY SHUT OFF. I FLIPPED THE SWITCH BACK AND FORTH UNTIL IT TURNED ON. THEN 5 MINUTES INTO THE DRIVE THEY COMPLETELY SHUT OFF AGAIN BUT THIS TIME THEY NEVER CAME BACK ON. I HAD TO DRIVE 10 MINUTES TO MY HOUSE WITH MY HAZARDS. I GOT PULLED OVER BUT LUCKILY MY BROTHER IS A COP AND I WAS ABLE TO PROVIDE HIS GOLD CARD AND GOT A PASS FROM A TICKET. THE NEXT DAY I CHECKED ALL THE RELAYS AND FUSES IN THE CAR HOPING ONE HAD BURNT OUT, BUT THAT WAS A NEGATIVE. I SCHEDULED MY APPOINTMENT WITH KIA AND IT TURNED OUT THE MULTI FUNCTION SWITCH ASSEMBLY WAS FAULTY. IT STOPPED SENDING THE SIGNAL OUT TO TURN THE HEADLIGHTS ON. I ASKED WHAT COULDVE CAUSED IT AND THEY DIDNT KNOW, POSSIBLY A MANUFACTURE DEFECT LIKE THE K900 RECALLS. I ASKED IF THE CADENZA HAD THE RECALL THEY SAID NO, THEY CAN SWITCH OUT THE ASSEMBLY WHICH COST ME $500+ BECAUSE I WAS OUT OF WARRANTY. MY LUCK!!! WHICH I STILL THINK THIS IS A SAFETY ISSUE THAT SHOULD BE RESOLVED BY THE MANUFACTURES/ DEALERS NOT OUT OF THE CUSTOMERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209817May 24, 2019
EXTERIOR LIGHTING
ALL OF A SUDDEN MY HEADLIGHTS STOPPED WORKING AT NIGHT TIME. I LOOKED ONLINE AND SEVERAL OTHER CAR OWNERS HAVE HAD SIMILAR PROBLEMS. THE DEALERSHIP HAS ISSUED A MEMO FOR SEVERAL DIFFERENT MAKES AND MODELS. THE LIGHTS WERE WORKING WHEN I PULLED INTO MY PARKING SPACE TO GO WATCH A MOVIE AND WHEN I CAME OUT THEY WERE NO LONGER WORKING. THIS IS A TERRIBLE SAFETY HAZARD IF LIGHTS ON THE CAR RANDOMLY GO OUT ESPECIALLY IN THE EVENING. DEALERS HAVE ISSUED A RECALL FOR A DIFFERENT MODEL NOTING FAULTY PARTS BUT NOT FOR MY CAR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209114May 21, 2019
SUSPENSION, WHEELS
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208151May 16, 2019
ENGINE, UNKNOWN OR OTHER
I PURCHASED A NEW 2018 KIA CADENZA WITH 11 MILES ON IT. I HAVE HAD THE CAR LESS THAN A YEAR AND IT RANDOMLY STALLS WHILE IN DRIVE MODE IN MOTION AND SOMETIMES WHILE SITTING IDLE. IT HAS STALLED ON THE FREEWAY, NEIGHBORHOOD STREETS, DRIVE-WAY AND ON FEEDER ROADS. THE CAR HAS BEEN IN AND OUT OF THE DEALERSHIP AT LEAST 5 TIMES. KIA MOTORS CANNOT FIGURE OUT WHAT'S WRONG WITH THE VEHICLE. THEY PLACED A TRACKER IN THE VEHICLE AND DETERMINED THE CRANK SENSOR WAS MALFUNCTIONING. THEY REPLACED THE CRANK SENSOR, I PICKED THE VEHICLE UP AND LESS THAN 24 HOURS LATER THE CAR STALLED AGAIN. IT STALLED 2 ADDITIONAL TIMES BEFORE RETURNING IT TO THE SHOP AGAIN THIS PAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207099May 12, 2019
ELECTRICAL SYSTEM
WHILE DRIVING HOME MY VEHICLE BEGAN TO SMOKE AND LEAVE FUMES WITHIN THE CAR. I PULLED THE VEHICLE IMMEDIATELY TO INSPECT TO FIND THAT MY KICKPLATE WAS ON FIRE FROM BELOW THE KICKPLATE. I PULLED THE PANEL OFF AND DOUSED OUT THE FLAME. NOW WITH THE VEHICLE HOME I DO NOT FEEL SAFE DRIVING THIS VEHICLE KNOWING SOMETHING LIKE THIS IS EVEN REMOTELY POSSIBLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11202581April 19, 2019
SERVICE BRAKES, WHEELS, EXTERIOR LIGHTING
WHEELS CAUSE EASY TIRE BLOWOUT IN SMALL POTHOLES ALL BULBS BURN OUT TAKEAWAY EVERY 3MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193089April 1, 2019
STEERING
A VERIFIED RECALL TO KIA OPTIMA IS IN PLACE FOR THE "STEERING COUPLER". I OWN A 2014 KIA CADENZA THAT IS HAVING THE SAME PROBLEM. WHILE DRIVING THE CAR BECOMES COMPLETELY OUT OF CONTROL AT BOTH HIGH SPEED AND LOW SPEEDS. THIS IS EXTREMELY DANGEROUS. THIS SHOULD BE PART OF THE RECALL AS IT IS THE SAME PRODUCT OF BOTH CARS MADE. JUST BECAUSE THE SALES VOLUME OF THE CADENZA IS LESS THAN THE OPTIMA DOES NOT CHANGE TO THE SAFETY OF THE RECALL AND SHOULD INCLUDED AS RECALL OF THE MANUFACTURED PART NO THE STYLE OF THE CAR. I HAVE THE SAME PROBLEM IN BOTH KIA'S THAT WE OWN, THE KIA DEALER ACKNOWLEDGES THAT ARE THE SAME PART, BUT REFUSE TO ACCEPT RESPONSIBLY; TO REPAIR AS THE CADENZA IS NOT PART OF THE RECALL. AS A CONSUMER THIS MAKES NO SENSE. A FAILED PRODUCT IS A FAILED PRODUCT AND SHOULD NOT MATTER WHAT CAR IS IT INSTALLED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193194April 1, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2014 KIA CADENZA. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INFORMED THE CONTACT THAT THE FIRE WAS UNDETERMINED. THE VEHICLE WAS TOWED BY A KIA INVESTIGATOR TO AN UNKNOWN LOCATION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11174680February 6, 2019
STEERING
A VERIFIED RECALL TO KIA OPTIMA IS IN PLACE FOR THE "STEERING COUPLER" WHICH I OWN. I ALSO OWN A 2014 KIA CADENZA THAT IS HAVING THE SAME PROBLEM. THIS SHOULD BE PART OF THE RECALL AS IT IS THE SAME PRODUCT OF BOT CARS MADE. JUST BECAUSE THE SALES VOLUME OF THE CADENZA IS LESS THAN THE OPTIMA DOES NOT CHANGE TO THE SAFETY OF THE RECALL AND SHOULD INCLUDED AS RECALL OF THE MANUFACTURED PART NO THE STYLE OF THE CAR. I HAVE THE SAME PROBLEM IN BOTH KIA'S THAT WE OWN, THE KIA DEALER ACKNOWLEDGES THAT ARE THE SAME PART, BUT REFUSE TO ACCEPT RESPONSIBLY; TO REPAIR AS THE CADENZA IS NOT PART OF THE RECALL. AS A CONSUMER THIS MAKES NO SENSE. A FAILED PRODUCT IS A FAILED PRODUCT AND SHOULD NOT MATTER WHAT CAR IS IT INSTALLED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170199January 15, 2019
ENGINE
I WAS TRAVELING ON CITY STREET AT 35 MILES PER HOUR WHEN ENGINE HAS STALLED SUDDENLY, WITHOUT ANY WARNING. I LOST POWER STEERING AND BARELY MADE IT TO THE SIDE OF THE ROAD MOVING BY INERTIA. I WAS VERY LUCKY THERE WAS NO CAR BEHIND ME AND I WAS ABLE TO STOP SAFELY. IF THERE WOULD BE OTHER TRAFFIC SITUATION, SUCH PROBLEM WITH THE CAR COULD POSSIBLY RESULT IN FATAL ACCIDENT. THE CAR WAS TOWED TO GROSSINGER KIA DEALER IN LINCOLNWOOD, IL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166394January 10, 2019
SERVICE BRAKES
I WAS BRAKING APPROACHING A LIGHT ON A STATE ROAD, WHEN THE BRAKE WENT ALL THE WAY TO THE FLOOR SUDDENLY AND IT FELT AS THOUGH THE WHEELS LOCKED UP. THE VEHICLE SLOWED BUT DID NOT STOP, I REAR ENDED A VEHICLE IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11153441November 23, 2018
UNKNOWN OR OTHER
WE NOTICED THAT WHEN WE WOULD CLOSE OUR CAR DOORS IT WOULD MAKE A LARGE POPPING SOUND AND WE REALIZED THAT IT WAS THE WINDSHIELD. I TOUCHED IT AND WHEN I DID IT LIFTED FROM THE CAR. THE WINDSHIELD IS NOT SECURED TO THE CAR! I HAVEN'T HAD THE CAR A YEAR YET AND IT IS STILL UNDER WARRANTY. I HAVE SCHEDULED AN APPOINTMENT WITH KIA TO HAVE THIS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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