Kia Cadenza Complaints

218 consumer complaints on file.

#11523845May 25, 2023
VISIBILITY
The contact owns a 2016 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523288May 22, 2023
UNKNOWN OR OTHER
This pertains to recall SC232. I have an open case on the car with Kia #15366890. The car was in for service in July 2022 when I was advised of the recall and the parts were ordered. I repeatedly check with the dealer regarding the status of the part and am told that it is on order. In December I was told there were three windshields coming into the dealer by the end of the month and the car would be serviced in January. According to the dealer, none showed up. As of today, May 22, 2023, the dealer advised the part is now on "international" back order. I advised the dealer that the windshield now leaks on both the driver's and passenger's sides. When calling Kia all I get is I am part of their Premium Care Department and they are checking into the part status. No timely follow-up from them either. The last time I spoke to them was about four weeks back when they called me about a month after I spoke to someone in their recall department. Everyone is nice, polite, and full of empty follow-up promises. It seems ludicrous that we are 10 months in and still waiting on a safety-related part to come in. Kia needs to be prodded to either produce the glass and deliver it or authorize the dealers to sublet that part to a quality third party. Maybe if a hefty fine was dangled in front of them something would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522999May 20, 2023
ENGINE
After hearing a ticking sound in my engine, I had it diagnosed by a Kia service department. They said bad lifters and cam shafts had been installed at the factory, and that sometime soon my engine was going to fail and they could say if it would seize or blow up or what, or how this would play out if this happened when I was driving. My car only has 76k miles, and the ticking sound is fairly quiet. Kia refuses to take the safe route and replace my engine. I do not feel safe driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522208May 16, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522126May 15, 2023
ENGINE
Kept up on all regular maintenance and needs a new Engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517115April 14, 2023
ENGINE
The contact owns a 2014 Kia Cadenza. The contact stated that upon depressing the accelerator pedal, she heard a ticking sound coming from an unknown location on the vehicle. The contact stated that while she proceeded to drive, she noticed a gray cloud of smoke coming from under the hood of the vehicle. The contact stated that the vehicle stalled. No warning lights were illuminated. The contact was able to coast the vehicle off the roadway. The vehicle was towed to the dealer three days later where it was diagnosed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty and no further assistance was provided. The failure mileage was approximately 98,625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513529March 24, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I purchased a 2014 Kia Cadenza from San Leandro Kia on 05/16/17 As a Certified Pre-Owned Vehicle. On 02/16/23, my engine started knocking. I took to get an oil change, because I thought that was the problem but was told it was my engine. I couldn’t get an appt w/ Kia dealership where I purchased my car until Tue 03/21/23 Upon calling I was asked my vin# & asked the # of miles. I stated approx 98k. The service rep -[XXX] said oh, you’re right under the mark (100k). I did not drive the car after 02/16 & actually had it towed home from Pep Boys, who suggested I get it towed due to oil showing in the coolant reserve. I recv’d a call from Kia yesterday stating they had to contact corporate for instructions. Today, rep-[XXX] called to say corporate said my coverage ended in April 2019 @60k ml. I adv her that I have my original sales ppwk sticker that was on my vehicle and it states 10yr/100k ml. She stated what corporate says is usually the final answer. I advised I do not agree & how can I contact them? She said there is no way to contact them. I found the # online & cld. I was told the same thing BUT was adv it was denied because I didn’t purchase a CPO-Certified Pre Owned Vehicle! I replied that they then sold me a deceptive description cus my sticker States it’s include it also notes the 10yr/100k warranty which covers me as a 2nd owner & I also registered my vehicle with CarFax as suggested to do once car was purchased as CPO. After researching Kia, I see that there were recalls on three other Kia vehicles, but my model isn’t listed nor was it part of the Class Action Lawsuit, which many other owners of this model also had engine issues of knocking/ticking/ rattling at start-up. I was even more shocked to see that the same complaints I’d made to my Kia dealership when taking car in for service, that “that’s normal”. I just paid off my car, I am under 100kml and wont reach my 10th year until May 2023. This is not right & I want to file a lawsuit. Plz contact me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510268March 5, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
2014 Kia Cadenza Continuous knocking and rattling sound since car purchase and now engine started smoking and from what mechanic states, the engine is now blown after just paying off vehicle. There was a Class Act settlement in other Kia models but not for the Cadenza. After researching & finding out this make of car has numerous engine issues, I contacted the Settlement Dept but was told my model car was not included. There are numerous car owners of this same make/model that had same complaint to dealership about the knocking/rattling sounds & from the post of complaints I’ve read, this statement to owners countywide was “ That’s Normal”. I was shocked to see that others complained of this same issue and also the engine smoking and now not functioning. I would like to file a complaint and/or generate a Class Action Lawsuit because Kia knows that most of their engines are no good, yet they only opted to cover those three cars who’s replacement engines were the cheapest. What about those of us with these Cadenzas who are now stuck with a non operating car, especially after working hard for over 6years to pay it off to have the engine blow or head gaskets, when this matter could have been taken care of years ago. My car stopped on February 16, yet I cannot even get a diagnostic appointment until March 21, 2023. I am the second owner of this vehicle purchased 2017, via a trade in of my paid off Kia Sorento so it makes me now wonder if the Kia dealership sold me a vehicle that they knew had a faulty engine and or had already replaced the engine with a remanufactured one? I, along with other Kia Cadenza owners who are or have had engine problems deserve too to have our engines replaced for free. I would like to be contacted to discuss further. If I cannot get assistance from you, then I will look for assistance from the news media in hopes of having them do a story and research on Kia Cadenza owners who too have had engine issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509142February 26, 2023
SEAT BELTS
My drivers side seatbelt unclips at random while driving which can cause me to get seriously injured in a crash. Despite clicking it in and double checking, it will come un secure while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507196February 14, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving for about an hour on the highway, and out of nowhere my sunroof exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501130January 10, 2023
AIR BAGS
I was driving down the road going 70mph and then another vehicle swerved and struck my vehicle causing us to hit barrier and rollover 4-6 times. None of the airbags went off and me and 2 other passengers sustained injuries
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11501155January 10, 2023
ELECTRICAL SYSTEM, STEERING
The vehicle steering wheel became hard to turn while driving. This could have caused serious accident and injury. The car also died on me while driving and impossible to turn the steering wheel while the vehicle is in motion. I then noticed a flashing light. This happened all at the same time and without notice. This could have been a major accident and I believe a serious defect as I saw too many KIA and Hyundai vehicles with the same complaints. Can this please be looked into? The vehicle next day refused to start. I paid $209.00 to get a new battery and then drove for about 1 hour, the same problem. The vehicle steering wheel locked up while I’m driving and almost didn’t turn while I going around a deep bend. Now it refused to turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500241January 5, 2023
VISIBILITY:WINDSHIELD
While driving on the freeway my rearview mirror suddenly came down causing a Crack across the windshield. "Recall on windshield"So I looked up recalls seen there is one for a loosening windshield. I took it to the dealership he said that couldn't happen and there is no way he can take windshield off to find out due to it being cracked. It's obviously the reason why. I can feel cold air when driving on freeway driverside top of windshield now that it's cold out. I was sent on my way. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490871October 25, 2022
UNKNOWN OR OTHER
I received recall notice dated 5/13/22 (NHTSA Recall #: 22V158). I have taken to KIA dealership multiple times as the recall was for front windshield glass which needs to be removed & reattached with sufficient primer. It leaks every time it rains causing the leather on dashboard to swell up with water and going down into the entertainment system which no longer works. Ed Voyles KIA service dept. determined there was no leak and marked my Recall as Repaired! It still leaks, not fixed. I called the Consumer Assistance Center for KIA America who gave me Case # [XXX] but I've never spoken with anyone in the Consumer Affairs Dept. I have been put on hold for 2 hrs., 1.5 hrs & today, 1.4 hrs., each time being disconnected. I tried taking to another dealer but was told my file was marked Repair Complete with date of 9/13/22. It is not fixed and I have no help from KIA. Please help me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488764October 11, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
The windshield on my car is loose and leaky - water leaks in during rain and wind noise at moderate speeds. I can push from the inside and separate the windshield from the vehicle with minimal effort. There is NHTSA Recall 22V158 for Kia windshield separation on 2014-2016 Cadenzas. I took the vehicle to 2 different Kia service centers and called Kia Consumer Assistance Center, and I still cannot get them to fix this issue. This is a family car and my young children travel in it and it is not safe. please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486519September 26, 2022
TIRES:SIDEWALL
Continental pure contact LS 245/40r19. The inner sidewall of the rear passenger tire disintegrated while traveling after approximately 5 hours. The speed at blowout was 80mph. 2 inches of the bottom of the tire was still attached to the rim but no other sidewall remained. There was several seconds of vibration before the car suddenly swerved to the left and then the right before gaining control. This tire was manufactured 19/18 in Portugal and is not part of the tire sidewall blowout recall. Dot AF A6 WD60. The tires were properly inflated with only 19,652 miles since installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481562August 27, 2022
ENGINE, POWER TRAIN, STEERING
The first time anything happened was June 2021. I’d only had the vehicle 4 months. We were on the interstate doing 70 mph when there was a loud noise, it jerked back, almost ran us into an 18 wheeler, went into LIMP mode, and left us on the side of the road! Since then, we’ve taken it to the Kia dealership in Slidell, La SEVERAL times. They removed 5 pages of codes that came up, said nothing was wrong, then it needed a head gasket until finally they said it needs a $9000 motor!! My Cadenza sat at Kia for over 3 MONTHS before they even looked at it the last time! There have been MANY MANY complaints about the head bolts backing out of these Lamba II 3.3L engines causing a catastrophe. Kia does NOT replace head bolts where inserts are needed. It’s an automatic engine replacement. So, now my car is still sitting here in pieces and I cannot get it fixed after paying $9500! Kia needs a recall on the Lamba II engines!! They’re dangerous and are going to kill someone!! This isn’t the first time Kia has screwed me out of a vehicle! I also had a 2011 Genesis I had to get rid of it wasn’t even drivable!! I just want my 2014 Kia Cadenza fixed! Please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481339August 26, 2022
STEERING, EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION
Hello, I wasn't notified of the recall on my vehicle. The steering wheel is extremely hard to turn and all of the system lights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479792August 17, 2022
ENGINE
Engine, electrical, and powertrain is faulty on this 2014 KIA Cadenza and many other models of this same vehicle. After researching for alternate engines or engine replacement, there are many Cadenzas experiencing the same issues and are often parked due to these issues with no maintenance or replacement options as a result of the cost being way too high. When KIA was contacted, they replied that they do not have engine replacements and that servicing of the vehicle expires after the car is paid off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477490August 3, 2022
UNKNOWN OR OTHER
Unknown, just got a recall letter in the mail, called a local dealership and nobody has called me back about getting an appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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