Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11676651July 28, 2025
SERVICE BRAKES
Both left and right brake hoses failed internally causing caliper to lock closed. About 2 months ago I noticed upon application of brakes vehicle would pull hard to the right and the left front caliper/rotor brake system remained locked causing overheating to the point on smoking. This was remedied with replacement of hose, caliper and pads. Recently the jeep began pulling hard to the left upon braking, and the right caliper/rotor brake system were overheating due to the right brakes being stuck closed. Repair has not been completed as replacement parts from Chrysler are back ordered. I feel this is unsafe on multiple levels as it affects braking action including antilock brakes, causes premature wear on pads and rotors, and could create a situation where it affects wheel bearings and other nearby components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676136July 25, 2025
FUEL/PROPULSION SYSTEM
I am the owner of a 2020 Jeep Wrangler JL with the 2.0L turbo engine, and I am writing to report a fuel leak issue that I believe is related to Recall Y10 / NHTSA Campaign 21V-665, which involves the high-pressure fuel supply line (Part #68297642AD). My vehicle is experiencing a strong fuel smell and visible fuel leak, and a technician confirmed the failure of the fuel line. However, my VIN does not currently show as included in the recall, and I have been told the repair is not covered under warranty. Given that my Jeep has the same engine, same part number, and identical symptoms described in the official recall — I’m requesting one of the following: That the dealer be allowed to inspect the fuel line’s date code and replace it under Recall Y10 if it falls within the affected range, or That Jeep/Stellantis cover the cost of the repair as a goodwill safety-related assistance, since the failure occurred outside the normal warranty but is consistent with the recall defect. I take safety very seriously, and I hope Jeep does too. Please let me know what documentation or diagnostics you need from my service provider to support this request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674930July 21, 2025
ENGINE
Had to take my 2020 wrangler in to have accessory battery replaced as it had drained my newly purchased battery and my car wouldn’t start. Repair shop replaced both batteries and about a week later the check engine light came on for about 2 minutes then went off so I chalked it up to the battery replacement. It didn’t come back on again until about 3 weeks later when I started feeling a slip when going in to second gear. When I got home after having that issue I noticed a small collection of what looked to me like transmission fluid on my garage floor so I had the car towed to the repair shop again. They informed me that engine oil was mixing with coolant due to a bad oil cooler. Between that diagnosis and my car completely breaking down and cracking my engine block the car was driven a total of 14 miles at the most. There was never any other signs prior to me taking it to the shop that the oil cooler had gone bad and even when they replaced the batteries no codes came up for the bad oil cooler and nobody noticed anything while working in the area. . Since then I have learned that this has been an ongoing issue with the wrangler since at least 2012 models and there has been several class action suits that were settled out of court I’m assuming so they don’t have to spend the money recalling and repairing every affected vehicle and finding a fix for future models. Meanwhile I have only had my car for 2 years as of last week and now am being charged $15000 $8000 of which I have to pay up front to even find out how long the parts needed will be on back order. Could be a week could be a year. Not to mention that I have no car to drive and a car payment to make while I wait. This needs to be fixed as these cars are overheating out of nowhere and shutting down when it does. It’s a safety issue as well as a consumer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674092July 16, 2025
ELECTRICAL SYSTEM
IP Cluster failure, currently at dealership for repair. No warning lights, dash just went dark while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672104July 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at undisclosed speeds, there was an abnormal fuel burning odor coming from the engine and entering the vehicle through the A/C vents. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel supply line was faulty and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V665000 (FUEL SYSTEM, GASOLINE). The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670730July 2, 2025
SERVICE BRAKES, STEERING, POWER TRAIN
One day, my check engine light came on but when I went to Auto Zone no issues came back. The light came on again a week later so I went back to Auto Zone (I attached the photo of the diagnostic they gave me). I went back to the Jeep Dealership and they said the next available would about a week later but I would be fine in the meantime. I unfortunately was not fine. I attached screenshots from the video of all the issues that popped up during the incident a few days later. My steering wheel locked up while I was driving. My car came to a complete sudden stop like it automatically went into park while I was driving. Then, the windshield wipers started going by themselves. My gas meter went down to E then back up and down. The car not go into park and it would not turn off by pressing the push start button. I had to call a tow truck because I could not move. It was very scary and extremely unsafe. My car has been at the same Jeep Dealership since then on June 17, 2024 with no updates and no repairs. I have been waiting in limbo. I have contacted higher management and even they have given me no answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670851July 2, 2025
ELECTRICAL SYSTEM, STEERING
I was pulling into work when my dash lit up with all warning lights, I was unable to shut my vehicle off. I had to disconnect the battery to do so. After a couple hours of being disconnected, it operated normal. Few hours later, went to leave a store and it lit up again, this time my steering was nonfunctional. The common issue was the can buss connector. For several years this has been an issue, apparently a TSB was placed but I am unable to find it. This should be a national recall. This part controls literally every electrical component of this vehicle. It's I intermittent and unknown to when it will malfunction. This creates a huge hazard to driving as when it does malfunction, you're unable to steer, your vehicle can shut off, it's not safe at all. Then come to find that the part isn't even covered as a replacement on the TSB. There is no reason this part should not be recalled, how does a small plastic block become defective other than poor craftsmanship? When the vehicle can't communicate to the other parts (engine, transmission, steering, fuel system, etc) that is a huge problem and is not worth the risk of death because someone can no longer drive or steer when going 65 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668098June 20, 2025
UNKNOWN OR OTHER
Car it is leaking oil .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667886June 19, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Jeep purchased in May of 2023. A few months later the Instrument Panel Cluster would go dark while driving for no reason at all. Taken to local trusted dealership to diagnose, found that the IPC needed to be replaced. Replacement performed & all costs associated were paid for by me, the vehicle owner ($748.90 in total). This issue has already been recalled for other 2020 Jeep Wranglers, as detailed in RCONL-24V652-2819. I am requesting that my Jeep be included as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667441June 17, 2025
UNKNOWN OR OTHER
Sun visor loose and falling out while driving, obstructing driver's vision, causing safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667012June 15, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The digital instrument cluster (Electronic Vehicle Information Center – EVIC) on my 2020 Jeep Wrangler has failed, and no longer displays critical vehicle information. This includes fuel level, engine and oil temperature, mileage, tire pressure, and other key dashboard data. This failure creates an unsafe driving condition due to the inability to monitor vehicle speed, engine status, or fuel availability. I brought the vehicle to the dealer, and they confirmed the cluster is nonfunctional, but also stated that my VIN is not covered under the existing recall. After extensive research, I discovered hundreds of reports from other Wrangler owners experiencing the same failure in 2018–2021 models, yet Jeep has only issued limited recall coverage, seemingly based on build date rather than known defective components. To make matters worse, no replacement parts are available, either through the dealership or third-party suppliers. I am now left without a fully functioning vehicle and no support or resolution from Jeep or its dealers. This is a widespread and well-documented issue that affects driver safety and should be subject to expanded recall or mandated remedy. I urge NHTSA to investigate why so many similar failures are not covered under existing recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666571June 12, 2025
STEERING, AIR BAGS, ELECTRICAL SYSTEM
Wiring to the steering column melted causing concerns with air bag.Dealer wants us to purchase a new steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666087June 10, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Jeep Wrangler. The contact stated that occasionally while driving at various speeds, there was an abnormal gasoline odor entering the cabin of the vehicle. There was no warning light illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel supply line was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 21V665000 (FUEL SYSTEM, GASOLINE); as a possible cause for the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663595May 29, 2025
ELECTRICAL SYSTEM
Gauge cluster display screen failed and is blank. This screen provides critical vehicle information such as gas level, speed, vehicle error notifications, etc. It is unsafe to drive without being able to see this important vehicle information. This a common failure issue on these models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663760May 29, 2025
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Digital display that shows speed and fuel level stops working and goes black while driving. Happened in 2024 and the display was replaced at my cost. New display experienced the same blackout in January 2025. Manufacturer is unable to deliver a new replacement display to their dealership to fix the vehicle. It has been almost 5 months without any resolution in sight. Other owners who have used my carwash have mentioned similar experience
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663529May 28, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle will randomly show service shifter then it will loose power steering, gears won’t change. It happened while driving on a winding road. Scary. The instrument cluster will show random erratic readings like mileage will be off. Temperature goes to zero fuel gauge misread vehicle get stuck into a higher gear and won’t downshift doing research online I found a recall bulletin for 24V652000 and in that bulletin, it describes what my vehicle does, but my vehicle is not considered part of the recall bulletin. This vehicle is dangerous to drive on the road with the situation that can happen at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662621May 22, 2025
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owned a 2020 Jeep Wrangler Rubicon. The contact stated that the battery and engine lights were illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that while driving up a hill at 30 MPH, the vehicle became uncontrollable and went into oncoming traffic. The driver was depressing the brake pedal, but the vehicle failed to stop and crashed into a Toyota Tacoma and a Toyota Corolla. The contact sustained an injury to her knee, and medical attention was provided. The airbags deployed. There were no reported fires. A police report was filed. The vehicle was towed to a towing lot. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 80,000. The vehicle was deemed a total loss by the insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11662669May 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My vehicle had a rough idling and then flashed an autostart symbol and stated on the dashboard that my autodash has been disabled. Later that day I drove my vehicle again, then the dashboard lit up like a christmas tree and every light was on and my car went limp. I pulled over on the side of the road and let my car stay off thinking it would help. Waited some time and tried to turn it on and it wouldnt turn back on until the 5th attempt. took my vehicle to jeep a few days later where they diagnosed it saying it needs a new ABS control module. However, the control module is on back order with no ETA in sight. There are multiple other people in my exact situation waiting 6+ months for their ABS control module. My car is undriveable as it has no traction control, will go limp, and no ABS system. I have been without my car for a month and they have not provided a loaner. To my research this has been an issue since september of 2023 and has yet to be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661433May 16, 2025
ENGINE
The cams are bad. I am now waiting almost 2 months for repairs. I keep calling and am being told that this is a common problem and they have 15 other Jeeps with the same issue and can't get the parts. This is my third time having my Jeep at the dealership for the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659863May 8, 2025
STEERING, SUSPENSION
When 4h on transfer case is on,the front tire wobble when turning even in a slow driving speed. Also suspension is very horrible when the vehicle is running on an uneven pavement driver and passenger were like being shaken inside left to right vise versa .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler