Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11128566September 10, 2018
STEERING
WHILE DRIVING ON THE HIGHWAY WITH MY WIFE AT 60MPH THE STEERING GOT LOOSE TO THE POINT WHERE THE CAR WAS LOSING CONTROL I NEEDED TO PULL OFF THE HIGHWAY. THE 2018 WRANGLER JK HAS A NEW STEERING SYSTEM DESIGN THAT CREATES A DANGEROUSLY LOOSE AND OVERSTEER CONDITION THAT WILL INCREASE ROLLOVERS AT HIGH SPEEDS WE WOULD LIKE TO FORMALLY DOCUMENT THE STEERING ON THE JL IS FLAWED, DANGEROUS, AND DESIGNED AT A LEVEL OF LOOSENESS WHERE THE DRIVERS CONTROL OF THE VEHICLE IS DRAMATICALLY IMPAIRED. THIS VEHICLE SHOULD BE RECALLED AND OR THE ELECTRONIC SOFTWARE PACKAGE SHOULD BE REDESIGNED. WITH THIS EMAIL I AM NOTIFYING FCA THAT THEY HAVE A MATERIAL SAFETY HAZARD ON THIS PRODUCT. THE EXCESSIVE PLAY IN STEERING RISKS OVERSTEER AT LOW SPEEDS AND INCREASED ROLLOVER % PROBABILITY AT 55 MPH AND HIGHER THIS IS NOT ACCEPTABLE. THE CHANGE IN TIRES MAKES NO DIFFERENCE IN PERFORMANCE. THIS IS DOCUMENTING COMPLAINT NUMBER 2 FROM THE [XXX] FAMILY. PLEASE DO NOT ALLOW FAMILIES WITH CHILDREN TO DRIVE THIS VEHICLE WITHOUT A WARNING OR THE TEEN AGE DEMOGRAPHIC THAT LOVES TO DRIVE WRANGLERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128334September 9, 2018
STEERING
AS OTHER'S HAVE REPORTED, THERE IS A DEAD SPOT IN THE CENTER OF THE STEERING WHEEL. THE VEHICLE WANDERS EXCESSIVELY AND REQUIRES QUITE A BIT OF CORRECTION DUE TO THE DEAD SPOT. THIS IS NOT SAFE AND NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128080September 7, 2018
STEERING
I AM EXPERIENCING A DEAD SPOT IN THE STEERING OF ROUGHLY 1-2 INCHES AT BOTH CITY AND HIGHWAY SPEEDS (60+ MPH) WHERE THE STEERING IS UNRESPONSIVE. AS WELL AS "WANDERING" STEERING WHERE ANY VARIATIONS IN THE ROAD/WIND ETC CAUSE THE VEHICLE TO VEER OFF COURSE. WITH THESE TWO PROBLEMS, I AM CONSTANTLY CORRECTING THE VEHICLE TO THE POINT WHERE IT IS EXTREMELY UNCOMFORTABLE AND UNSAFE. I HAVE FOUND NUMEROUS OTHER PEOPLE THAT ARE EXPERIENCING THE SAME PROBLEM. THE FOLLOWING FORUM DESCRIBES THE ISSUES REPORTED : HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/MY-STEERING-ISSUES-HAVE-BEEN-FIXED.12843/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128154September 7, 2018
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT DUE TO THE PROXIMITY OF THE BRAKE PEDAL, HE INADVERTENTLY DEPRESSED THE ACCELERATOR PEDAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 654. *TT UPDATED 11/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124312September 4, 2018
UNKNOWN OR OTHER, STRUCTURE
UNACCEPTABLE WELDS ON FRAME. MANY WITH POROSITY AND SPATTER.*DT THE CONSUMER NO LONGER OWNS THE VEHICLE. THE VEHICLE WAS SOLD AS A BUYBACK FOR UNRESOLVED STEERING FAILURES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124307September 4, 2018
STEERING
STEERING HAS A 'DEAD SPOT' WHEN CENTERED (UP TO ABOUT 10DEGREES TO LEFT OR RIGHT) WHEN TRAVELING HIGHWAY SPEEDS. THIS MEANS THE DRIVER HAS TO CONTINUALLY STEERING TO THE LEFT OR RIGHT (ABOUT 10DEGREES) TO THE LEFT OR RIGHT JUST TO KEEP THE CAR CENTERED. WHEN DRIVING CLOSE TO OTHER CARS OR HIGHWAY MEDIAN, THIS COULD CAUSE YOU TO VEER OFF YOUR LANE AND LEAD TO A POTENTIAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124444September 4, 2018
STEERING
I AM EXPERIENCING A DEAD SPOT IN THE STEERING OF ROUGHLY 2-3 INCHES AT HIGHWAY SPEEDS (60+ MPH) WHERE THE STEERING IS UNRESPONSIVE. AS WELL AS "WANDERING" STEERING WHERE ANY VARIATIONS IN THE ROAD/WIND ETC CAUSE THE VEHICLE TO VEER OFF COURSE DRAMATICALLY. WITH THESE TWO PROBLEMS, I AM CONSTANTLY CORRECTING THE VEHICLE TO THE POINT WHERE IT IS EXTREMELY UNCOMFORTABLE AND UNSAFE. I HAVE DRIVEN NUMEROUS OTHER JEEP WRANGLERS (PRIOR MODELS) AND HAVE NEVER HAD SUCH ISSUES. I HAVE FOUND NUMEROUS OTHER PEOPLE THAT ARE EXPERIENCING THE SAME PROBLEM. THE FOLLOWING FORUM DESCRIBES THE ISSUES REPORTED AND THE FAILED "FIXES" THAT THE SERVICE DEPARTMENTS ARE RENDERING: HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/MY-STEERING-ISSUES-HAVE-BEEN-FIXED.12843/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124139September 3, 2018
STEERING
STEERING IS LOOSE. JEEP WANDERS WITHIN THE LANE AND YOU ARE REQUIRED TO CHASE IT. STEERING IS MOST DIFFICULT IN THE 45-60 ZONE. IT FEELS THERE IS EXCESSIVE PLAY IN THE STEERING WHEEL. YOU CAN TURN IT 1/2'+ ANY DIRECTION BEFORE THE WHEELS RESPOND. DROVE IT FOR 46 MILES AND TOOK BACK TO DEALER BUT THEY COULDN'T FIND ANYTHING WRONG AND GAVE IT BACK 3 DAYS LATER. VEHICLE ORIGINALLY DELIVERED WITH TIRES INFLATED TO 44 PSI. I LOWERED THEM TO 36 PSI AS RECOMMENDED ON THE DOOR FRAME AND IT REDUCED THE WANDERING BY ALMOST HALF BUT STILL IS A VERY LOOSE STEERING VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123990September 1, 2018
STEERING
THERE IS A NOTICEABLE STEERING DEAD ZONE (PLAY) WHEN THE STEERING WHEEL IS AT-OR-NEAR CENTERED POSITION. FURTHERMORE, THE VEHICLE DOES NOT SEEM TO BE ABLE TO DRIVE IN A STRAIGHT LINE (WANDERING) ON PAVED ROADS WITHOUT CONSTANT CORRECTION. THESE TWO ISSUES ARE PRESENT AT ALL SPEEDS BUT ARE ESPECIALLY NOTICEABLE AT HIGHWAY SPEEDS. BOTH ISSUES COMPOUND AND MAKE THE VEHICLE UNSAFE TO DRIVE AT HIGHWAY SPEEDS, REQUIRING FREQUENT MICRO-CORRECTIONS ' WHICH ARE HARD TO GET RIGHT BECAUSE OF THE AFOREMENTIONED DEAD ZONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123604August 31, 2018
STEERING
VEHICLE IS HARD TO STEER AND KEEP IN LANE. THERE SEEMS TO BE A MAJOR SAFETY ISSUE BECAUSE EVEN WITH CONSTANT ATTENTION IT IS ALL OVER THE PLACE. EVEN AT SLOWER SPEEDS OF 30MPH THE EFFECT CAN BE FELT. HIGHER SPEEDS ARE VERY SCARY AND OFTEN PEOPLE BEHIND ME WONDER IF I AM DRIVING DRUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123581August 30, 2018
STEERING
THE STEERING WHEEL HAS A LOT OF PLAY, AND FEELS UNSAFE AT HIGHWAY SPEEDS. THE LACK OF FEEL IN THE WHEEL COULD CASE HIGH SPEED LOST OF CONTROL AND IS UNSAFE FOR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122395August 26, 2018
STEERING
NEW JEEP WRANGLER JL HAS MORE PLAY IN THE STEERING THAN ANY OTHER VEHICLE I HAVE DRIVEN IN THE PAST 20 YEARS. AT HIGHWAY SPEEDS THERE IS OVER 1 INCH OF PLAY BEFORE THE VEHICLE BEGINS TO TURN. AS A RESULT, ONE TENDS TO OVERCORRECT CAUSING A CHANGE IN DIRECTION WHICH MAKES THE CAR WANDER MORE THAN I BELIEVE TO BE SAFE. STARTED ON DAY OF DELIVERY IN MAY, 2018 AND CONTINUES TO THIS DAY. APPARENTLY NOT ALL WRANGLERS EXPERIENCE THIS, BUT SOME VERY CLEARLY DO. PROBLEM EXISTS AT ALL SPEEDS (IN MOTION) ESPECIALLY AWARE OF IT GOING STRAIGHT ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122260August 25, 2018
STEERING, SUSPENSION
STEERING IS EXTREMELY LOOSE AND REQUIRE CONSTANT CORRECTION TO STAY IN A STRAIGHT LINE. THERE'S A HUGE DEAD SPOT IN IT AS WELL, I FEEL LIKE I'M IN A CARTOON DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122294August 25, 2018
ELECTRICAL SYSTEM
OCCASIONALLY CAR WILL NOT TURN ENGINE OVER. ONLY LIGHTS WIL COME ON. TRIED TWO SETS OF KEYS WITH SAME RESULT. TRIED TO MOVE SHIFTER AND ADJUST BATTERY CABLES BUT WILL NOT START. AFTER SEVERAL ATTEMPTS CAR STARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122045August 24, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER
BACKUP CAMERA STOPPED WORKING WHEN VEHICLE PUT INTO REVERSE. USING THE MANUAL CONTROLS WILL ALSO NOT ALLOW THE BACKUP CAMERA TO WORK. THIS IS THE THIRD TIME THIS HAS HAPPENED. THE PROBLEM WILL NORMALLY FIX ITSELF WITHIN A COUPLE OF HOURS. HOWEVER THIS IS STILL A SAFETY ISSUE WHEN IT OCCURS. THE TIMES THIS HAS HAPPENED HAVE BEEN WHILE BACKING INTO A SPOT, EITHER AT A PARKING LOT OR INTO A GARAGE. THE VEHICLE IS STOPPED WHEN BEING PUT IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122227August 24, 2018
STEERING
STEERING HAS A NOTICEABLE 'DEAD-SPOT' WHILE DRIVING AND REQUIRES LARGE AMOUNTS OF INPUT TO CORRECT NORMAL ROAD DRIFT RESULTING IN AN ALMOST JERKING OR SAWING MOTION OF SEVERAL INCHES IN EACH DIRECTION TO MAKE SMALL CORRECTIONS. THE LARGE AMOUNT OF STEERING INPUT REQUIRED FROM THE DRIVER THEN CAUSES THE VEHICLE TO SWAY LATERALLY ON THE ROAD. THIS BECOMES INCREASINGLY DANGEROUS AS SPEED INCREASES. THE ATTACHED SERVICE REPORT INCORRECTLY STATES THEY WERE 'UNABLE TO DUPLICATE' THE CONDITION IN A LIKE VEHICLE. IN ACTUALITY THE OTHER 2018 JEEP WRANGLER I DROVE EXHIBITED THE SAME BEHAVIOR; REQUIRING LARGER THAN NORMAL INPUTS TO MAKE SMALL CORRECTIONS. I WAS TOLD BY THE SERVICE FOREMAN IT'S JUST INHERENT IN THE DESIGN OF THE WRANGLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121825August 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ABOUT A WEEK AND HALF AGO I GOT IN MY VEHICLE AND TURNED THE VEHICLE ON (STILL IN PARK) WHEN I RECEIVED TWO WARNING/SERVICE ALERTS. FIRST WAS, "SERVICE ELECTRONIC STABILITY CONTROL", AND SECOND, "STOP/START UNAVAILABLE SERVICE STOP/START SYSTEM". FYI, THE VEHICLE HAS ONLY BEEN IN MY POSSESSION FOR A FEW MONTHS, SOMETHING LIKE THIS SHOULDN'T HAPPEN. I HAVE ATTACHED THE IMAGES OF THE WARNINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121906August 23, 2018
STEERING
THE STEERING IS LOOSE. YOU CONSTANTLY HAVE TO CORRECT TO THE LEFT OR RIGHT TO KEEP THE JEEP TRACKING IN THE LANE OF TRAVEL. THERE IS ALSO A "DEAD SPOT" ABOUT 1/4 TO 1/2 TO THE LEFT AND RIGHT WHERE IF YOU TURN THE STEERING WHEEL THERE IS NO MOVEMENT FROM THE FRONT WHEELS. THIS HAPPENS AT ALL SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121599August 22, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING AT ANY SPEED, THE BRAKES MADE SQUEAKING NOISES WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT NOTICED A BURNING ODOR AND SMOKE COMING FROM THE BRAKES. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTH HILLS CHRYSLER DODGE JEEP RAM FIAT (3344 WASHINGTON RD, MCMURRAY, PA 15317, 724-941-4300) WHERE THE CONTACT WAS INFORMED THAT THERE WERE NO FAILURES WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 243. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120971August 20, 2018
STEERING
STEERING VERY LOOSE AND WANDERS ALL OVER THE ROAD. YOU NEED TO CONSTANTLY MAKE CORRECTIONS WHILE STEERING. SEEMS LIKE THE JEEP WANTS TO WANDER AND IS VERY HARD TO CONTROL. IVE ONLY HAD THE JEEP FOR A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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