Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11699747November 17, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Jeep Wrangler. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed with engine and electrical failures. Additionally, the contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact was concerned about driving the vehicle because of the possibility of the vehicle catching on fire. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699165November 13, 2025
ELECTRICAL SYSTEM
My 2023 Jeep Wrangler 4XE is under a safety recall involving a risk of fire. The recall notice instructs owners not to charge the vehicle and to park it away from structures or other vehicles. Because i live in a residential community I do not have any way to safely store the vehicle according to these instructions. My place of work is strictly prohibiting my vehicle from being on premises due to the risk of fire. The vehicle is effectively unusable. Jeep Customer service has repeatedly told me to bring it in for diagnostics, but my dealership stated that there is no diagnostic procedure available for this recall. Jeep also told me the vehicle is "safe to drive" despite the written recall warning about fire risk and parking requirements. I have been unable to get a loaner or alternate transportation and my case has not been escalated after multiple calls. I am reporting this because the safety guidance is conflicting, there is no remedy available, and i cannot safely use or store the vehicle as directed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699051November 12, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I just left my house and i was getting on the highway and the service 4 wheel drive light came on then all a sudden the car slowed down then it accelerated really fast so i pulled over and put it in park then when i tried to continue driving i put it in drive and it would not move. The engine ran but it would not move so i had to get it towed to the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698908November 12, 2025
ELECTRICAL SYSTEM
I am unable to use the car as intended. It poses a major safety risk to me, my family, our home, our neighbors, and my workplace where I must park it in a garage or next to many other vehicles every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698837November 11, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My leased 2023 Jeep Wrangler 4xe is included in Recall #68C (NHTSA #25V741000) for a battery fire risk when parked. Jeep and NHTSA have both advised owners not to charge or park the vehicle near structures due to a potential fire hazard. This makes the vehicle unsafe and unusable under normal lease conditions. I contacted my leasing company, Chrysler Capital, to request assistance because the vehicle cannot be safely used or parked. Their representatives repeatedly refused to escalate or document my case and stated that they “can’t do anything,” including refusing to provide a supervisor’s ID or written confirmation. I feel unsafe keeping or driving the vehicle, and I believe I should not be charged lease fees or penalties while it is under this recall. I am requesting that this issue be investigated and that Jeep and Chrysler Capital provide appropriate lease termination or safety accommodations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698782November 11, 2025
UNKNOWN OR OTHER
I was driving my 2023 wrangler 4xe to work one Saturday morning. No weather conditions, no change of habit in my drive, and normal driving conditions in general. Half way there I felt a weird change and slight jerk while on the highway. After I noticed a light come on. I was unable to stop so I continued and monitored my gauges. All seemed normal except it kicked into gas only mode I noticed. Once I made it to my first red light it braked funny/differently. Once the light was green I accelerated but it was delayed and felt clunky. It almost jolted a little in order to go. I was five minutes from work so I continued on slowly. Once I made it to work I had to turn left through a double lane. Once clear I accelerated to turn into my lot. The jeep stayed lit but completely lost power and actually stopped in the middle of oncoming traffic. Thankfully one car slowed but the other planned to keep going. I panicked hitting the gas a few times until it finally jolted me up into the parking lot. Once I parked it I turned it off to breath and calm down. My child could have been in there. Had I not moved someone could have hit me and blamed me for the accident. After I parked it and turned it off it would not turn back on and shift again. But once I got a tow truck there to take to the dealer he was able to to turn it on. So I’m unsure how that’s safe either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698223November 7, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System) through the Insurance provider; however, the part to do the recall repair was not yet available. The manufacturer was informed of the issue and advised the contact that she would receive a second letter once the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the recall repair of NHTSA Campaign Number: 24V720000 (Electrical System) was performed on the vehicle in 2024. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698150November 7, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Recall for electric battery packs in the electric Wrangler Manufacture requires that we don't park the vehicle in our garage and we don't charge or use the electric battery This pretty much makes my vehicle unusable as I drive the electric motor and my only free parking space is inside my garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698114November 7, 2025
UNKNOWN OR OTHER
This is my daily vehicle. The fact that there is an active fire safety recall with no remedy is absolutely horrible. Per my VIN this has been the third safety recall on same issue in two years. Please make jeep fix this problem or buy these cars back to get them off the roads. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698042November 6, 2025
ELECTRICAL SYSTEM
The vehicle is affected by a high-voltage battery defect related to thermal runaway and fire risk. The manufacturer has instructed owners to avoid charging the battery, avoid using the hybrid system normally, and to park the vehicle away from structures. I do not have alternate parking and the vehicle must be stored next to my home, creating a safety concern. This is the third time the same safety issue has affected the vehicle. The hybrid-electric drive system has been unusable for long periods of time, resulting in the vehicle being unavailable or not able to be used as intended for more than half of the time I have owned it. Multiple authorized dealers have confirmed that there is currently no remedy or repair available and that they cannot schedule a repair because the necessary components are not available. The manufacturer also has no estimated timeframe for when a remedy will be provided. The safety risk is ongoing, and the vehicle cannot be used as designed or safely stored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697246November 3, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husband pulled the Jeep over to the shoulder and we quickly got out and away from the Jeep and called 911 for help. Cars were still driving down the freeway as the Jeep was engulfed in flames. Our safety was put at high risk since we were driving on the freeway at highway speeds and the Jeep caught on fire without any warning and my husband and I were sitting inside the Jeep traveling while it was actively on fire and getting worse. We were located right by the fire as we were driving. It was under us, in front of us and growing around us. Others were put at risk because there was a large fire on the side of the freeway as other vehicles were driving by. A semi truck almost hit the median in the freeway when it probably noticed what was going on. Further, vehicles were driving in the right hand lane right beside the active fire. My Jeep was sparking, throwing flames and some things exploded. Jeep hybrids have had problems and my Jeep has had many recalls and problems. Stellantis was involved with the last few dealership service visits. The Jeep was not charging so a new charging system was put in it at the dealership. The Jeep had a red turtle come on as I was driving and it drastically slowed my speed down suddenly. I pulled over and then my Jeep turned off and would not start again for hours. The dealership, with Stellantis involved, put in a new rechargeable battery. These were some of the things done recently prior to my Jeep catching on fire en route in addition to many recalls/updates. There were no warning signs at all prior to his Jeep fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11696633October 30, 2025
ELECTRICAL SYSTEM
My 2023 jeep wrangler 4xe indicated a service charging system notification on dash on 29oct2025. It turns on to acc mode only, but does not fully turn on to drive, it is immobilized. 30oct2025, I called jeep roadside assistance to have towed to neareat jeep repair shop, which is autonation jeep Carlsbad. Autonation refused a loaner vehicle, gave a 1-6 week repair timeline, and insisted there is a 250$ diagnostic fee even with the electrical issue, and know idcm issue via stellantis tsb. Refusal of warranty diagnostic ($250 fee) and rental for known IDCM failure. Refusal of warranty diagnostic ($250 fee) and rental for known IDCM failure. Vehicle: 2023 Jeep Wrangler 4xe TSB: 08-037-24 (IDCM fault — covered under 8yr/100k hybrid warranty) Vehicle immobilized at AutoNation Jeep Carlsbad since 30oct2025 Demand: $0 diagnostic, rental reimbursement, immediate repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695528October 25, 2025
UNKNOWN OR OTHER
I was driving and all the lights on the cluster came on, with an instruction to slowly pull over place the vehicle in park and restart the vehicle. Apparently the vehicle dead while I was driving it. At the same time I received a message from the vehicle app saying unable to charge vehicle. Strange because I was driving the vehicle at that time and not attempting to charge it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694545October 20, 2025
SUSPENSION
My Jeep has 43,213 miles and my mechanic who I have used for over 30 years showed me that all 4 shocks are severely leaking and need replacing. I’m am 69 and only use this Jeep on the highway and zero off roading. This is most unusual for all 4 shocks to need replacing at such low miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694258October 18, 2025
UNKNOWN OR OTHER
Inside driver side door latch a silver lamination which has delaminated and formed a sharp edge that has cut my finger twice. The second cut was rather deep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692998October 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have a hybrid jeep 4xe, 2023. Allegedly unaffected by the software issue over the weekend that caused countless issues for 2024 and 2025 jeeps. My 2023 jeep wrangler 4xe stopped suddenly while driving. Unfortunately, I panicked in the moment, so I do not remember if it completely powered off or if it just lost propulsion, but it stopped. I had to turn the car off and then back on to get it to go the next day. My check engine light came on for about 24 hours and went off again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691909October 7, 2025
EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Level 2 Charger for my vehicle. Purchased a Juicebox 32 Enel X Way and the company decided to cease operation in North America. Now I have equipment I paid $579 for that is inoperable and still under the supposed warranty. I have been referred to Voltie Group by Enel X Way which informed me they took over customer assistance but they have not returned any email or voicemail messages. After doing some research I read that I should submit a complaint with the NHTSA because there is possibly an open investigation regarding this situation. I have not had a fire as some others apparently have but my research also showed multiple issues regarding the safety of the units. I'm hoping you might be able to advise me on what my options are...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690740October 1, 2025
ENGINE, ELECTRICAL SYSTEM, STEERING:STEERING CONTROL MODULE
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 30 MPH, the check engine warning light illuminated. The vehicle failed to restart. The contact called AAA and was informed that the battery was being drained by an unknown electrical fault. The vehicle was taken to the local dealer, where it was diagnosed that the valve cover and steering module timing cover needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The dealer added an extended warranty. The manufacturer was contacted, but no assistance was provided. The manufacturer informed the contact that the vehicle was an import from Canada, and there was no warranty coverage on the vehicle. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689145September 23, 2025
UNKNOWN OR OTHER
The driver side door handle har a foil wrapping that has come loose and cannot be returned to its standard position. The wrapping is sharp jagged aluminum that has cut my finger on two separate occasions. The wound is rather deep in both instances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687992September 17, 2025
ENGINE, ELECTRICAL SYSTEM
Sudden loss of power. We experienced a sudden loss of engine power. The vehical is currently at a dealership for repairs. We have been informed this is a known issue and a service bulletin has been issued. We are shocked that we were not notified. We were on I75 and had the traffic not been light it is very possible we would not have been able to maneuver out of the way of other vehicals. This is not like a rattle or minor malfunction. The engine suddenly and without warning quit producing power. Adress this now before drivers are killed or injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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