Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11221759June 21, 2019
UNKNOWN OR OTHER
TO ' WHOM IT MY CONCERN, FROM ' [XXX] IN REGARDS TO MY PURCHASE OF MY JEEP WRANGLERVEHICLE ' AMERICAN FASBACK EDITION 2018 VIN #[XXX] PURCHASED FORM MOIX RV 4723, 1213 COLLIER DR, CONWAY AR 72032 PURCHASE DATE WAS 3/4/19 BUT DID NOT SIGN PAPERS OR TAKE POSSESSION OF VEHICLE TILL MARCH 9TH 2019 I HAVE COMPLIED WITH REQUESTED INFORMATION ON THE TOTAL COST OF EXPENSES TO THE ERWIN HYMER GROUP AND SENT INFORMATION CERTIFIED MAIL TO EHGUSA-AF 1945 BURGUNDY PLACE, ONTARIO, CA 91761 WITH ALL MY COSTS RELATED TO THIS PURCHASE ON MAY 20TH WITH THE TOTAL THEY OWE ME TO BUY BACK THIS UNSAFE VEHICLE. I WAS INFORMED IN SAME LETTER THAT I SHOULD IMMEDIATELY STOP USING MY VEHICLE. I HAVE ALSO CALLED THE NUMBER 844-533-7997 EXT [XXX] AND HAVE LEFT NUMEROUS MESSAGES. I HAVE ALSO NOTIFIED OUR LESSEE WITH IN THE TEN DAYS TO COMPLY WITH FEDERAL REGULATIONS BY CERTIFIED LETTER SENT ON MAY 20TH. SENT TO US BANK AT P.O. BOX 2188 OSHKOSH WI 54903. NOW THEY SAY THEY NEVER RECEIVED MY INFORMATION THAT I SENT CERTIFIED MAIL. THIS IS THE ADDRESS INFORMATION THE BRANCH OFFICE IN CONWAY TOLD ME SEND THE INFORMATION TO. I TALKED TO [XXX] ON MAY 20TH 2019 HE IS THE HEAD OF OPERATIONS AT ERWIN HYMER GROUP AND HE TOLD ME THAT I WOULD RECEIVE MY MONEY BACK ON JUNE 18TH 2019. I CALLED AND LEFT SEVERAL MESSAGES TO ASK FOR INFORMATION WE DISCUSSED IN WRITING BUT NO RESPONSE. I WOULD APPRECIATE YOUR HELP WITH THIS ISSUE, THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221223June 19, 2019
ELECTRICAL SYSTEM
1. RADIO STARTS TO GLITCH WHEN OUTSIDE TEMP DROPS BELOW 36 - 38 DEGREES. IF THE TEMP STAYS COLD LONG ENOUGH THE GLITCH DOES NOT RETURN UNTIL THE TEMPS GO BACK UP AND THEN DROP AGAIN. 2. WHEN THE GLITCH STARTS - BACKUP LINES DISAPPEAR IN THE REAR VIEW CAMERA PREVIEW. 3. PULLING FUSE 97 BRINGS SYSTEM BACK TO NORMAL. 4. MAKING A PHONE CALL IS NOT AFFECTED. IT WORKS PERFECT EVEN IF SYSTEM IS GLITCHING. (IF THIS WORKS PERFECTLY SHOULD IT BE ASSUMED THAT THE AMPLIFIER HAS NOTHING TO DO WITH IT?) 5. IF ENGINE IS ON BUT NOT RUNNING SYSTEM WORKS PERFECTLY.... ONCE YOU START IT UP IT WILL GLITCH AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220586June 17, 2019
STEERING
PURCHASED NEW 2018 WRANGLER. STEERING HAS PLAY SIDE TO SIDE. VEHICLE WILL NOT RESPOND TO CORRECTION UNTIL YOU REACH THE THRESHOLD OF THE STEERING WHEEL PLAY TO EITHER SIDE. MAY BE DANGEROUS IN CERTAIN CONDITIONS. NO RECALL FOUND. DID FIND NUMEROUS ONLINE SITES, VIDEOS, AND BLOGS DOCUMENTING THIS ISSUE, BUT JEEP SEEMS TO THINK EVERYTHING IS OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220776June 17, 2019
ELECTRICAL SYSTEM
REAR WINDOW SWITCH NOT WORKING TO ROLL WINDOWS DOWN BUT REAR WINDOWS WORK IF U USE THE FRONT SWITCH'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220295June 15, 2019
STEERING
LOOSE STEERING WITH TOO MUCH PLAY IN EITHER DIRECTION. VERY DANGEROUS AT HIGHER SPEEDS AND CAUSES WANDERING ALL OVER THE ROAD. ALSO, STEERING WHEEL LOCKS AFTER TURNING THE WHEEL ALL THE WAY TO THE LEFT AND BACK CENTER. I WAS DRIVING, MADE A U-TURN AND TRIED TO BRING THE WHEEL BACK CENTER, BUT THE WHEEL LOCKED AND ALMOST CAUSED ME TO GET INTO A COLLISION. I AM NOW NOT DRIVING THE CAR BECAUSE IT IS NOT SAFE. I HAVE BEEN TO THE DEALERSHIP 6 TIMES. NO ONE WILL HELP. THOUSANDS OF OTHERS HAVE THESE ISSUES YET NOTHING IS BEING DONE. I MADE TWO VIDEOS OF THE LOOSE STEERING AND WHEEL LOCKING. I WILL ATTACH THE LINKS BELOW LOOSE STEERING: HTTPS://WWW.YOUTUBE.COM/WATCH?V=IGGTRXGLNO0 STEERING WHEEL LOCK: HTTPS://WWW.YOUTUBE.COM/WATCH?V=CYLUAGXLE_Q
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220369June 15, 2019
STEERING
WRANGLER JL SPORT WONDERS FROM ONE SIDE OF THE LANE TO THE OTHER. WHILE THIS IS HAPPENING IF I HIT A BUMP IT WILL LAUNCH THE VEHICLE INTO THE OTHER LANE OR ON THE SHOULD. I SHOULDN'T FEEL AFRAID TO DRIVE A VEHICLE I SPENT $52,000.00. VERY DISAPPOINTED!! THE BEST PART IS IF YOU ASK A MECHANIC ABOUT IT AT THE DEALERSHIP THEY KNOW NOTHING ABOUT IT OR HEARD OF ANY PROBLEMS, WHAT A JOKE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219812June 13, 2019
STEERING
UPON TAKING DELIVERY OF THE VEHICLE ON THE RIDE HOME I COULDN'T KEEP THE CAR STRAIGHT. IT KEPT WANDERING THROUGH THE LANE AND HAD TO DRIVE IT WITH 2 HANDS. I NOTIFIED DEALER AND THEY SAID IT'S A JEEP THING BUT THIS IS FAR FROM A JEEP THING. CAR FEELS UNSAFE TO DRIVE AS IT KEEPS MOVING LEFT TO RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219613June 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE SEEMS TO REV UP ON ITS OWN/GAS PEDAL FEELS LIKE IT STICKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219370June 11, 2019
STRUCTURE:BODY
THE FRAME WELDS ON SOME OF THE WRANGLERS ARE OUTSIDE OF THE ACCEPTABLE QUALITY. THERE ARE A PLETHORA OF PORES, CRACKS, INCOMPLETE WELDS, AND SLAG. I HAVE ATTACHED MULTIPLE IMAGES OF MY JEEPS WELD ISSUES. NOTICE HOW SEVERE THE WELDS ARE. THERE IS ONE SPECIFIC ONE WITH A TON OF PORES AND CRACKS ON THE FRAME RAIL JUST BEHIND THE FRONT WHEEL. IF I WERE TO FULLY ARTICULATE, THE FRAME WOULD LIKE FAIL CATASTROPHICALLY. THESE JEEPS SHOULD BE BOUGHT BACK AND REPLACED IN ORDER TO PREVENT CATASTROPHIC FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219378June 11, 2019
STEERING
BRAND NEW JEEP WITH 300 MILES WANDERS WHEN DRIVING OVER 50-60 MPH. I HAVE TO KEEP ON CORRECTING THE STEERING WHEN DRIVING AT HIGH SPEEDS. PLEASE SEE THE OTHER COMPLAINTS ON STEERING AS I AM EXPERIENCING THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219400June 11, 2019
STEERING
JEEP JL WRANGLER, STEERING LOOSE AND JEEP WANDERS AT HIGHWAY SPEED. ATTENTION NHTSA: THIS IS NOT A JEEP THING! PEOPLE HAVE BEEN ABLE TO SOLVE THIS! IF SOLVABLE, THEN BY DEFINITION NOT INHERENT TO ANY PLATFORM! SOLVES INCLUDE A COMBINATION OF NEW STEERING GEAR, NEW TENSION BOLT THAT CONNECTS THE STEERING WHEEL TO THE GEAR, AND NEW TRACK BAR. FCA IS GETTING AWAY WITH SUBSTANDARD STEERING AT THE HAND OF ITS TECHS THAT STATE THAT THIS IS JUST A JEEP THING WHEN IT IS NOT! FORCE A RECALL NOW OR FACE BLOOD ON YOUR HANDS! THIS IS FIXABLE! THIS IS WHY WE HIRED YOU TO DO THIS JOB! ACT NOW! THIS IS YOUR MOMENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218803June 9, 2019
STEERING
I OWN A 2018 JEEP WRANGLER UNLIMITED 4 DOOR RUBICON. PURCHASED IT IN MAY 2018. IT HAS 3,682 MILES ON IT. FROM THE FIRST DAY I PURCHASED IT AND EVERY DAY THEREAFTER, THE STEERING HAS BEEN EXTREMELY LOOSE TO THE POINT THAT YOU HAVE TO KEEP TURNING THE WHEEL BACK AND FORTH TO KEEP THE VEHICLE TRAVELING IN A STRAIGHT LINE TO REMAIN IN YOUR DRIVING LANE. IT FEELS AS IF YOU WERE DRIVING AN OLD STYLE TRACTOR AND GIVES ONE THE IMPRESSION THE VEHICLE WILL GO OFF OF THE ROAD OR STRIKE ANOTHER VEHICLE NEXT TO YOU. THE HIGHER THE RATE OF SPEED THE MORE ONE HAS TO STEER BACK AND FORTH TO KEEP THE VEHICLE MOVING IN A STRAIGHT LINE. I HAVE TAKEN THE VEHICLE BACK TO JEEP TWICE TO REPORT THE ISSUE FOR REPAIR AND BOTH TIMES THEY HAVE INDICATED THAT THERE IS NOTHING WRONG WITH THE VEHICLE. THOUSANDS OF OTHER OWNERS HAVE MADE THIS COMPLAINT AND CHRYSLER JEEP IS REPLACING SOME OF THE DRAG BARS OR STEERING ASSIST ON SOME VEHICLES WHILE OTHER OWNERS ARE GETTING THEIR COMPUTER RESET TO CORRECT A FAULTY FACTORY SETTING WHICH ALLEGEDLY CAUSE THIS PROBLEM. IS NHTSA GOING TO GET OFF OF ITS ASS AND OFFICIALLY DO SOMETHING ABOUT THIS OR DO WE HAVE TO START A CLASS ACTION TO SEE RESULTS? JEEP KNOWS ITS A PROBLEM. THEY KNOW THEY ARE LIABLE. I AM AN ATTORNEY WHO CURRENTLY REPRESENTS AN 18 YEAR OLD BOY WHO TOTALED AN EXACT SAME VEHICLE AS MINE WHEN HIS STEERING LOCKED UP AND HE CRASHED HEAD ON INTO A TELEPHONE POLE. NOW JEEP IS SENDING THEIR ENGINEER TO INSPECT THE VEHICLE.HOW MANY PEOPLE HAVE TO DIE OR BE INJURED BEFORE YOU ACT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218450June 7, 2019
STEERING
VEHICLE IS EXTREMELY HARD TO CONTROL. WANDERS ALL OVER THE ROAD AND HAS TO CONSTANTLY BE OVER CORRECTED. SHAKES VIOLENTLY AFTER GOING OVER SMALL BUMPS AT HIGHWAY SPEEDS. WONT STOP SHAKING UNTIL YOU SLOW DOWN TO LESS THAN 50 MPH. I HAVE HAD IT IN TO THE DEALERSHIP 4 TIMES AND THEY JUST KEEP STICKING A NEW STEERING STABILIZER ON IT WHICH OBVIOUSLY DOES NOT FIX THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218455June 7, 2019
SERVICE BRAKES, POWER TRAIN
THIS WAS FOUND DURING A TIRE REPLACEMENT. THE LEFT REAR BRAKE WAS COATED WITH "OIL" THAT I WAS TOLD CAME FROM THE REAR TRANSMISSION SEAL NEXT TO THE WHEEL LEAKING. THE VEHICLE WAS, AT TIMES, HARD TO STOP. I WAS FORCED TO "SLAM" ON THE BRAKES TO GET VEHICLE TO STOP. THE ANTI-LOCK BRAKE FEATURE SEEMED TO STOP WORKING AND I WOULD SKID TO A STOP. THERE WAS NO CONSISTENCY IN THE OCCURRENCE OF THIS SYMPTOM. THE DEALER TOLD US THAT THEY WERE REPLACING THE REAR AXLE ASSEMBLY TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218557June 7, 2019
WHEELS
WHEELS HAVE A GROOVE BEHIND THE SPOKES THAT ACCUMULATE WATER AND DIRT THAT SETTLES TO THE BOTTOM WHILE PARKED AND AFFECTS TIRE BALANCE, CAUSING DANGEROUS SHAKING WHILE DRIVING. IT IS ESPECIALLY PROBLEMATIC ON WET WINTER ROADS WHERE THEY FILL WITH WATER DURING WHILE DRIVING THAT POOLS IN THE BOTTOM AND FREEZES OVERNIGHT. IN LESS THAT 10,000 MILES I HAVE HAD THIS PROBLEM THREE TIMES WITH WATER/ICE AND TWICE WITH MUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217850June 4, 2019
STEERING
WE OWN A 2018 JEEP WRANGLER UNLIMITED (4-DOOR) RUBICON, ORIGINAL OWNER, CURRENTLY HAS 2625 MILES ON IT. THE VEHICLE WANDERS ON ALL ROAD SURFACES. THE STEERING IS VERY LOOSE AND IT IS DIFFICULT TO KEEP IN IN THE LANES WHILE IN MOTION. THIS EXCESSIVE PLAY IN THE STEERING MAKES FOR A VERY UNCOMFORTABLE TO DRIVE AS YOU ARE CONSTANTLY CORRECTING THE DIRECTION OF THE VEHICLE TO KEEP IT FROM GOING OFF THE ROADWAY OR INTO ANOTHER VEHICLE. THIS STEERING ISSUE IS VERY DANGEROUS. I HAVE TAKEN IT BACK TO THE DEALER FOR REPAIR AND THEY HAVE FOUND NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217877June 4, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
JUST BOUGHT A 2018 WRANGLER JL LEFTOVER/ BRAND NEW OFF THE LOT. I IMMEDIATELY NOTICED THAT THE STEERING IS VERY LOOSE AND DIFFICULT TO CONTROL. THIS IS ESPECIALLY TRUE IN WIND OR IF DRIVING 55 MILES PER HOUR OR MORE. MY HUSBAND REFUSES TO DRIVE THE CAR BECAUSE HE FEELS UNSAFE DOING SO. I GET VERY NERVOUS AS WELL. I'M CONSTANTLY HAVING TO ADJUST THE WHEEL TO STAY ON THE ROAD. THE SECOND ISSUE IS THAT SOMETIMES WHEN I SET THE CRUISE CONTROL IT WILL JUST KEEP GOING PAST MY DESIGNATED SPEED I CHOSE UNLESS I TURN IT OFF. LASTLY MY CAR SEEMS TO NOT SHIFT GEARS DOWN. IT THROTTLES AND REVS. WHEN I TOOK IT TO BE LOOKED AT I WAS TOLD IT'S NO BIG DEAL. WELL IT IS! EVEN MY LOCAL MECHANIC SAID HE FEELS THAT IT'S NOT SWITCHING PROPERLY BETWEEN GEARS. I'VE WAITED 22 YEARS TO BUY MY FIRST WRANGLER AND I PAID $42000 FOR IT. IT SHOULD NOT DO ANY OF THIS! IT'S BRAND NEW. IT'S ALSO A SAFETY HAZARD. I COULD GET INTO A MAJOR ACCIDENT! I NEED HELP WITH THESE THINGS PLEASE. STAND BEHIND YOUR PRODUCT. THIS IS MY FIRST WRANGLER BUT MY 4TH JEEP. I ALSO TALKED MY MOM AND BROTHER INTO BUYING NEW JEEPS THE SAME WEEK I DID LAST MONTH! MY CONTACT IS [XXX]. [XXX]. I'D LIKE CALL BACK SO SOMEONE CAN HELP ME. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217642June 3, 2019
ELECTRICAL SYSTEM, STEERING
ELECTRONIC SWAY BAR DISCONNECT IS AFFECTED BY WATER AND BECOMES INOPERABLE. NOW THE VEHICLE IS UNSAFE TO DRIVE SINCE THIS MOTOR AFFECTS THE FRONT SWAY BAR AND VEHICLE STABILITY AND IS NOT BEING COVERED UNDER WARRANTY DO TO WATER DAMAGE. THIS MOTOR IS VISIBLE FROM UNDER THE VEHICLE AND IN A LOCATION THAT IS EXPOSED TO THE ELEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217025May 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DRIVING DOWN ROAD YESTERDAY WITH NO RAIN, COMPLETELY DRY AND 89 DEGREES, ALL THE SUDDEN MY JEEP MAKES A DINGING NOISE AND THE SERVICE ELECTRONIC STABILITY CONTROL LIGHT COMES ON. I CALLED DEALERSHIP THEY SAID IF IT CAME BACK ON OR DIDN'T GO OFF TO SCHEDULE AN APT. I ASK IF SAFE TO DRIVE, RESPONSE WAS I GUESS NOT SURE, SHOULD NOT HURT ANYTHING. THIS SAME DEALERSHIP HAD TO ENTER A CODE INTO MY COMPUTER LAST WEEK BECAUSE MY JEEP WAS AUTOMATIC, BUT WHEN YOU GOT IN IT, IT SAYS DEPRESS CLUTCH AND TURN KEY, FOR STRAIGHT DRIVE. ALSO THE CENTER CONSOLE LIGHTS SOME TIME WOULD WORK AND SOMETIME NOT, AFTER THE UPDATE THAT STOPPED. NOT SURE WHAT TO DO ABOUT THE ESC LIGHT, IT DID GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217080May 31, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. UPON RESEARCHING THE NHTSA.GOV WEBSITE, THE CONTACT NOTICED NHTSA ACTION NUMBER: DP18004. THE CONTACT STATED THAT THE FRAME WELD HAD POROSITY SPOTS AND DISCOLORATION AND WAS EXPERIENCING THE SAME FAILURES LISTED IN THE ACTION NUMBER. THE CONTACT CALLED PREMIER CHRYSLER DODGE JEEP RAM OF BUENA PARK (LOCATED AT 7301 ARTESIA BLVD, BUENA PARK, CA 90621) AND NOTIFIED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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