Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#11487683October 3, 2022
ENGINE
The contact owns a 2013 Jeep Wrangler. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and recovered a code for a misfire in cylinder #6. The contact took the vehicle to the dealer and was informed that her vehicle was not under warranty. The manufacturer was also notified of the failure and provided a case number. The contact was also provided the same information as the dealer. The vehicle was repaired by the dealer. The failure mileage was approximately 89,800. The contact has made several calls to customer service submitting claims and denied. The vin number was not included in the service bulletin and the contact believes several vins are missing from the list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486745September 27, 2022
AIR BAGS
Recently had my traction control and air bag lights illuminate, at the same time my horn quit, steering wheel controls no longer work and cruise control is out. After some research, I am quite sure it's a faulty clock spring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485869September 22, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Jeep Wrangler. The contact stated that the vehicle was overheating while driving. The vehicle was taken to the dealer, where the thermostat was replaced several times. However, the failure persisted. The contact stated that while driving at an undisclosed speed, the check engine warning illuminated and several chimes were heard. The contact veered to the side of the road and noticed that engine oil was leaking onto the ground. The vehicle was towed to the dealer and was diagnosed that the radiator needed to be replaced. The part was replaced; however, the contact stated that upon parking the vehicle, the failure reoccurred and the engine oil leaked out onto the ground. The vehicle was towed to a second dealer, Perkins Motors (1205 Motor City Dr, Colorado Springs, CO 80905) where it was diagnosed that the engine cooler needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479803August 17, 2022
STEERING, STEERING:COLUMN
The contact owns a 2013 Jeep Wrangler. The contact stated while driving approximately 30 MPH, the contact crashed into the guard rail. There were no warning lights illuminated. The contact exited the vehicle and noticed the steering box shaft was snapped. There were no air bags deployed. There were no injuries or medical treatment on the scene. The police arrived at the scene and contacted a towing service. There were minor damages to the front of the vehicle. There was a police report filed. The vehicle was towed several times; however, ended up at the local independent mechanic. There was an unknown diagnosis. There was a steering box shaft and tie rod end replacement, in addition to an alignment done. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11476908August 1, 2022
AIR BAGS, UNKNOWN OR OTHER
Horn, evic & radio controls on the steering wheel don't work. After waiting 2 months tfor the part, they replaced the evic switch which I was promised controlled the horn & radio too. It didn't fix the horn or any of the other issues. Now the dealer wants to replace the clock spring. There is an existing recall for my model year and years before and after (Safety Recall S40 / NHTSA 16V-288 Airbag Clockspring) but my VIN is not included. Jeep can not explain why I'm not included and said my airbag may or may not work. Any help is appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475450July 23, 2022
AIR BAGS, ELECTRICAL SYSTEM
My airbag dash light is illuminated. I took it to Park Jeep and the error code suggests that it is the clockspring that should be replaced. - I bought a "legally imported from Canada" 2013 Jeep Wrangler from a large US non-Jeep dealer in 2016. It had 55k miles so it would have been out of warranty. Recently, I had the pab recall work done at a local Jeep dealership. About a month later, my airbag light started coming on intermittently. Because of the timing of the recall work, I went back to that dealership to have them diagnose/see if they were the cause/etc.. They diagnosed it as needing the clockspring. I have been told by two local Jeep dealerships and the folks at 1-877-amjeep that even though the extended warranty on the clockspring applies to ALL NAFTA market vehicles, they wont fix it under warranty. I was actually told, "...the warranty it didn't have at the time it crossed into the US was voided, thus nullifying any future extended warranty that could would have covered other parts." FCA did this extended warranty nonsense to avoid a recall, and if they arent honoring the extended warranty, then there ought to be a recall on the clockspring. MY airbag is NON functioning due to a manufacturing defect and FCA wont fix it. I cannot be the only person that is adversely affected by this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474333July 17, 2022
AIR BAGS, STEERING
Air bag light keeps coming on and off while driving . none stop digging....can not seem to Find the problem other them air bags may not work properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472870July 8, 2022
SUSPENSION
DRIVING THIS JEEP HIT A BUMP JEEP GOES INTO A DEATH WABBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470704June 23, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ABS and check engine light. I am a rural mail carrier, because my ABS light is on it causes my jeep to not accelerate pulling away from mailboxes therefore putting myself and other drivers at risk. The problem has been reproduced at the dealer. Warning lights illuminated at 19687 miles and are still on to this day, no resolution from Jeep. Jeep engineer came to dealership and could not say what was wrong with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467951June 7, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle suddenly stops running as I'm driving down the road. This is an reoccurring problem that happens every few days. This does not issue a code nor does the check engine light come on. There is no rhyme or reason to the issue. Electrical does not go out only the ability to push the gas pedal. I have to pull over and turn off the jeep. It comes back on and runs after waiting 10 minutes. This is a hazard and can cause a wreck. It's an common problem with Jeeps as reported on the forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466115May 25, 2022
ENGINE, UNKNOWN OR OTHER
For the past 2 years my Jeep has been stalling a lot, have taken it to 2 mechanics and 2 times to the dealer. None of them know what’s going on because there’s no light coming on, except for the first time it happened the ETC light came on but went away a few minutes later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465674May 22, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
When driving down the road, the Jeep stops running. This is very dangerous and happens while driving at 55 mph. I’ve taken it to a mechanic and it will not throw a code. We’ve replaced the fuel pump, ignition, battery and alternator. Reading the forums and other online resources shows this is a common problem with multiple solutions. Jeep should recall any parts identified with this issue and be able to help correct this known issue. This is very unsafe. I do not have the money to spend and have no reliable transportation for employment. This has been such a hardship during such trying economic times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465084May 18, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, ENGINE
Car surges at times when braking. Increased brake pressure to stop vehicle causes engine to accelerate rapidly when pressing hard to stop vehicle. Dangerous situation. This has happened numerous times when trying to stop at a traffic signal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464278May 11, 2022
SERVICE BRAKES
Wednesday may 11th approximately 5pm. Was sunny and dry. Turned out of mcdonalds driveway. All of a sudden my brake pedal went to the floor. There was very slight pressure just before it bottomed out. I was lucky no one was in front of me. I could not stop. No dash lights came on. I coasted to stop at gas station. While I waited for a tow truck I started car to move into a better spot. Using parking brake. I then just started pumping brakes. And all of a sudden pressure came back and brakes worked as normal. I immediately towed jeep to dealership. They could not recreate the issue. Everything works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463197May 3, 2022
ENGINE
The oil filter housing assembly was found to be cracked during a routine oil change. The oil could leak into the transmission and eventually catch fire. A mechanic has confirmed this is the issue. It will cost approximately $800 to repair. The mechanic indicated he has seen this in the majority of Jeep Wranglers he has serviced and he doesn't understand why a recall has not been issued on this part. This part is made of plastic and can easily crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462217April 26, 2022
SUSPENSION, SERVICE BRAKES, AIR:DISC:CALIPER
The contact owns a 2013 Jeep Wrangler. The contact stated that the vehicle was running rough. Additionally, while the brake pedal was depressed, the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the caliper had seized, and that the ball joint and K-bar needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457579March 21, 2022
STEERING, AIR BAGS, ELECTRICAL SYSTEM:HORN
The contact owns a 2013 Jeep Wrangler. The contact stated while driving approximately 45 MPH, the horn button failed to operate and the steering wheel was difficult to turn. Additionally, the air bag warning light was illuminated. The contact was able to continue driving to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 69,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447273January 12, 2022
SERVICE BRAKES
I own a 2013 Wrangler Unlimited. Since new, the parking brake has been ever-more-difficult to engage. On October 26, I was using the Jeep around my property and had to exit the vehicle while in neutral (auto transmission) and attempted to engage the parking brake. If the handle is pulled slowly, SOMETIMES the brake engages enough to hold. In this particular instance, I pulled the handle slowly, felt some resistance to indicate the brake engaged, and exited the vehicle. The brake then relieved enough pressure to allow the vehicle to roll back into a hole form where a stump had been. Fortunately I was not injured and the Jeep did not collide with anything. This emphasized to me a previously-known safety issue with the product. The design of the brake lever is supposed to be self-adjusting, however in reality, the clutch mechanism to do this allows slippage to the point where the handle hits the backstop prior to engaging the brakes on many Wrangler JKs that are only a few years old. This is a well documented problem in JK forums and many owners have created workarounds to force the mechanism to maintain tension on the parking brake cables. I have not done this to mine, and consequentially have not had a reliably functioning for years. For obvious reasons, this flaw in the parking brake design (especially on vehicles offered with manual transmissions puts public safety at risk. Ilderton Chrysler Jeep Dodge in Winston Salem failed this vehicle on safety inspection in 2020 as a result of this, but I did not authorize a diagnostic investigation, as I was already aware of the problem. I was able to jiggle the parking brake enough to cause it to engage enough to pass inspection. Within 1 - 2 pulls, the brake was completely unusable again. I have checked parking brake shoe to drum clearance and verified that the rear is adjusted correctly for engagement. The problem only exists in the design of the lever. No warning lamps related to the lever/integrated switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446442January 6, 2022
ENGINE
The contact owns a 2013 Jeep Wrangler. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact about TSB: 09002-14. The contact was referred to a dealer. The vehicle was taken to the local dealer and diagnosed that the #6-cylinder head needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but, no further assistance was provided. The failure mileage was approximately 116,000. Consumer stated he had to pay to have the work done even though there is a service bulletin put out by Jeep referring to this problem specifically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441340November 22, 2021
UNKNOWN OR OTHER
It the oil cooler ...its made of plastic I have only had my jeep for 6 months and am about to have this part replaced for the third time..AND IT NOT COVERED ON MY EXTENDED WARRANTY..800.00 EACH TIME..IM CERTAIN IM NOT THE ONLY ONE ..YOU GUYS NEED TO FIX THIS ..I CANNOT AFFORD TO KEEP CHANGING THIS AND RENTING CARS AND SUCH...SOMETHING NEEDS TO BE DONE ABOUT THIS PART ASAP. I will send a copy of my bill tomorrow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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