Jeep Wrangler Complaints (2021)

963 consumer complaints on file.

#11405482March 29, 2021
ENGINE, POWER TRAIN
WHILE TOWING THE MANUAL TRANSMISSION JEEP WRANGLER RUBICON (TRANSFER CASE IN NEUTRAL AND TRANSMISSION IN 1ST GEAR) 4 WHEELS DOWN THERE WAS AN EXPLOSION UNDER THE JEEP WITH A BALL OF FIRE. THE VEHICLE WAS INCAPACITATED. THERE WAS NOT ANY SMOKE, NOISE OR INDICATIONS OF AN ISSUE BEFORE AND UP TO THE EXPLOSION. THIS HAPPENED ON A STRAIGHT SMOOTH 4 LANE ROAD AT 40 MPH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11404746March 24, 2021
AIR BAGS, SEAT BELTS
A CAR CAME INTO MY SON'S LANE. TO AVOID A HEAD ON COLLISION, HE VEERED RIGHT AND WENT HEAD ON WITH A GUARDRAIL. AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT LOCK. HE WAS ON HWY 1090. WE FIND OUT TOMORROW IF THE JEEP WILL BE TOTALED BECAUSE IT HAS FRAME DAMAGE. THE JEEP DEALERSHIP THAT HAS THE JEEP RIGHT NOW COULD NOT TELL US WHY THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOTHING LOCK.*DT*JB*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11403621March 18, 2021
ELECTRICAL SYSTEM, ENGINE, WHEELS
OUR 2021 JEEP STARTED SMOKING IN THE ENGINE AND WITHIN 10 MINUTES BURST INTO FLAMES. THE ENTIRE FRONT END WAS DAMAGED BEYOND REPAIR / BURNED AND FIRE STATIONS HAD TO PUT OUT THE FIRE. MY DAUGHTER, DOGS AND I WERE ABLE TO MAKE IT OUT OF THE CAR BUT VERY SCARY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11400261March 10, 2021
STEERING
BRAND NEW AND FROM THE START THE STEERING WANDERS AND THERE IS A LOT OF PLAY IN THE STEERING. IT'S A NONSTOP BATTLE TO KEEP THE VEHICLE GOING IN A STRAIGHT LINE AND IT GETS MORE DANGEROUS WITH THE SPEED INCREASES. THE WANDERING WITH THE VERY LOOSE STEERING CAUSES OVER STEERING ISSUES WHICH HAS CAUSED THE VEHICLE TO CROSS THE CENTER LINE AND GO ONTO THE ROAD'S SHOULDER. TURNING HAS SERIOUS CONTROL ISSUES WITH CONSTANT STEERING ADJUSTMENTS THROUGHOUT THE TURN SO THE VEHICLE IS NOT TRACKING A STRAIGHT LINE THROUGH THE TURN. THIS IS ON CITY AND COUNTRY ROADS, STRAIGHT AWAY AND TURNING THROUGHOUT CORNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398971March 3, 2021
STEERING, SUSPENSION, WHEELS
I PURCHASED THIS 2021 JEEP WRANGLER UNLIMITED ON SEPTEMBER 9, 2020. IT IS A TOTALLY STOCK VEHICLE WITH NO MODIFICATIONS OF ANY SORT. IT HAS NOT BEEN DRIVEN OFF ROAD AT ALL, AND ONLY ON CITY STREETS, HIGHWAYS, AND INTERSTATES, NO ACCIDENTS. WHILE DRIVING ON A NEARBY INTERSTATE IN JANUARY OF 2021, AT ABOUT 77 MPH, A MINOR SEAM IN THE ROAD SENT MY VEHICLE INTO WHAT IS COMMONLY KNOWN AS 'DEATH WOBBLE' MODE. HAD ABOUT 4,000 MILES ON THE ODOMETER. ON A FIVE HOUR ROAD TRIP, IT HAPPENED OVER A DOZEN TIMES ON THAT TRIP ALONE.I VIDEOED THE CAR IN VIOLENT WOBBLE AT HIGHWAY SPEED AND RETURNED THE CAR FOR ANOTHER DAY OF SERVICE. THE LOCAL JEEP SERVICE CENTER ORDERED A 'STEERING DAMPER' ASSEMBLY AS A FIX FOR THE PROBLEM, EVEN THOUGH THE 2021 WRANGLERS COME WITH THAT STEERING DAMPER AS STANDARD EQUIPMENT STARTING THIS YEAR. UNFORTUNATELY, THE PART IS ON AN EXTENDED BACK-ORDER, I AM TOLD, AND WON'T BE AVAILABLE FOR SOME TIME. IN THE MEANTIME, THEY DID A 'ROAD-FORCE' WHEEL AND TIRE BALANCE AS AN INTERIM FIX. ONE TIRE WAS AT 24 LBS, ONE WAS AT 17 LBS, AND THE OTHER TWO WERE AT 10 LBS AND 1 LBS. SINCE THEN THE CAR HAS HAD FEWER, MOMENTARY, WOBBLES OF MUCH SHORTER DURATION, AND HAS RECOVERED QUICKLY MORE IT DOES WOBBLE BRIEFLY AT SLOWER SPEEDS NOW AS WELL. WHILE DRIVING, I CAN FEEL THE SUPPRESSED WOBBLES IN THE STEERING WHEEL AND GAS PEDAL AND AM CONCERNED FOR SAFETY AND CONTINUED WEAR AND DAMAGE TO FRONT SUSPENSION AND TIRES, AND THE FREQUENCY OF HAVING TO DO COSTLY ROAD FORCE BALANCING ON THE TIRES. I LOVE THE JEEP BUT I'VE LOST CONFIDENCE IN THE CAR AT THIS POINT. I HAVE ATTEMPTED TO UPLOAD SOME VIDEO OF ONE OF MY CARS DEATH WOBBLES, SHOWING ITS INTENSITY, AND REFUSAL TO SUBSIDE UNTIL DECELERATED TO ABOUT 55 MPH. THE VIDEO EXCEEDS THE SPACE ALLOWED FOR THIS DOCUMENT, SO YOU'D HAVE TO CONTACT ME TO ARRANGE ANOTHER WAY TO VIEW IT IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398724March 2, 2021
STEERING
BRAND NEW VEHICLE WANDERS AT HIGHWAY SPEEDS AS WELL AS LOW SPEEDS. REQUIRES CONSTANT "ARMS/HANDS" PRESSURE TO KEEP VEHICLE TRACKING STRAIGHT. VEHICLES PULLS TO THE RIGHT DESPITE HAVING UNDERGONE 3 ALIGNMENTS NOW AT 3K MILES. 2021 WRANGLER HAS THE UPGRADED STEERING BOX AND WHILE NO DEAD SPOTS ON THE WHEEL, THE RIGHT PULL IS ANNOYING. PLENTY OF UNHAPPY CUSTOMERS. THE FIX WHICH SEEMS TO BE KNOWN AMONSGT JEEP OWNERS IS RELATED TO LONGER LOWER CONTROL ARMS IN ORDER TO INCREASE CASTER SO THE VEHICLE TRACK STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397399February 22, 2021
STEERING
WHEN DRIVING SLOW OR FAST THE CAR WANDERS AND THERE IS 'PLAY' IN THE STEERING WHEEL. DIFFICULT TO STAY STRAIGHT AND IN ONE LANE WITHOUT CONSTANTLY ADJUSTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397333February 22, 2021
UNKNOWN OR OTHER
FRONT WINDSHIELD DEFROSTER ONLY BLOWS HOT AIR ON CENTER OF WINDSHIELD LEAVING THE DRIVER AND PASSENGER WINDSHIELD FROSTED AND FOGGY AND DANGEROUS TO DRIVE ESPECIALLY IN THE WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397248February 21, 2021
STEERING
A BUNCH OF CODES FLASHED ON MY DASH SCREEN AND THEN STEERING WHEEL LOCKED UP WHEN I WAS DRIVING ON A CITY STREET I HAD JUST TURNED AND WAS GOING STRAIGHT AT ABOUT 30 MPH. I HAD TO USE EXCESSIVE FORCE TO PULL THE CAR OVER AND TURNED CAR OFF AND ON AND THEN I REGAINED STEERING. ALTHOUGH THE STEERING WAS BACK, THE CHECK ENGINE LIGHT TURNED ON. I WAS OUT OF TOWN SO I TOOK IT TO A DEALER TO SEE IF IT WAS SAFE TO DRIVE 2HRS BACK HOME. THEY CHECKED IT SAID A BUNCH OF CODES CAME UP BUT THEY CLEARED THEM AND DIDN'T FIND ANYTHING WRONG. THEY TEST DROVE IT AND COULDN'T DUPLICATE THE PROBLEM SO THEY SUMMED IT UP AS A COMPUTER GLITCH, AND SAID IT WOULD MOST LIKELY NOT HAPPEN AGAIN AND SHOULD BE FINE DRIVING BACK HOME. IT WAS FINE THE REST OF THAT DAY. THE NEXT DAY AS I'M DRIVING IT HAPPENS AGAIN AND DOES ANOTHER 4 TIMES THAT DAY. 3 DRIVING THRU CROWDED CITY STREETS ONCE I WAS DRIVING STRAIGHT AT ABOUT 15 MPH, NEXT I WAS AT A STOP SIGN AND THEN I WAS SLOWING DOWN TO PULL INTO A PARKING SPOT. THE 4TH TIME THAT DAY I WAS ON THE FREEWAY HEADING BACK HOME. I WAS IN HEAVY TRAFFIC GOING ABOUT 40 MPH. SAME AS THE FIRST INCIDENT I HAD TO PULL OVER AND TURN THE CAR OFF AND ON AGAIN TO REGAIN CONTROL OF STEERING. AND THE CHECK ENGINE LIGHT STAYED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397225February 21, 2021
UNKNOWN OR OTHER
THE BACKUP CAMERA ON MY 2021 JEEP WRANGLER UNLIMITED RUBICON JUST STOPPED WORKING. I GOT IN, STARTED THE CAR AS USUAL, WENT TO BACK UP AND THE SCREEN IS COMPLETELY BLACK. I'VE GONE 3 DIFFERENT PLACES TODAY AND THE CAMERA HAS NOT WORKED ALL DAY. I LITERALLY BOUGHT THIS CAR BRAND NEW 3 WEEKS AGO. THIS IS A SAFETY HAZARD. SOMEONE WILL WRECK WHEN THIS GOES OUT ON THEM. IT LOOKS LIKE A VERY COMMON PROBLEM WHEN I GOOGLE THE ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396161February 14, 2021
POWER TRAIN
ONLY 500 MILES ON VEHICLE, WENT OFF-ROADING FOR THE FIRST TIME AND WITHIN A SHORT TIME AFTER CLIMBING A STEEP HILL, SMOKE CAME FROM UNDER VEHICLE AND CLUTCH WENT TO FLOOR AND STAYED. TURNED JEEP OFF, PUMPED CLUTCH WHICH SEEMED FINE BUT SMOKE CONTINUED FOR A MINUTE. WENT UNDER VEHICLE AFTER SMOKE STOPPED AND SAW BURNT FIBERS COMING OUT FROM TRANSMISSION CASE. RESTARTED VEHICLE AND NO MOVEMENT. TOWED JEEP OUT TO HOME. JEEP ROADSIDE TOOK IT TO DEALERSHIP. APPARENTLY THE CLUTCH SWITCH PLATE OVERHEATED, FLASHED, AND COMPLETELY BURNED AWAY! THERE'S A RECALL I WAS UNAWARE OF BUT NOW 500 MILES ON BRAND NEW JEEP AND CLUTCH PLATE, PRESSURE PLATE, ETC MUST BE REPLACED. JEEP IS AT TATE BRANCH JEEP IN CARLSBAD NM WHERE THEY CAN GIVE DETAILS ON DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11395953February 12, 2021
VISIBILITY/WIPER
I WAS DRIVING IN FOG WITH AMBIENT TEMPERATURES OF APPROXIMATELY 9 DEGREES, WINDSHIELD ICED OVER APPROXIMATELY 2/3RDS FROM THE OUTSIDE IN WITH ONLY THE MIDDLE OF THE WINDSHIELD CLEAR, FRONT DEFROSTER ONLY WAS ON MAXIMUM, WITH NO AIR FLOW TO ANYWHERE ELSE, BUT WOULD NOT CLEAR THE WINDSHIELD IN FRONT OF THE DRIVER NOR THE PASSENGER SIDE. PUT HAND ABOVE DEFROST VENTS AND WAS ONLY BLOWING IN THE MIDDLE, NO OBSTRUCTION. WE CONTACTED OUR JEEP DEALER AND TOOK IT TO BE LOOKED AT, THEY SUBMITTED STARS CASE #101853238 AND TOLD US THAT NO ISSUES OF THIS TYPE HAD BEEN REPORTED TO THEM FROM JEEP. WE SEARCHED ON YOUTUBE HTTPS://YOUTU.BE/PLKTXSKZNI4 AND FOUND THIS SAME ISSUE ADDRESSED EXCEPT ON A 2021 JEEP GLADIATOR (JEEP PICKUP). WHEN IT HAPPENED TO US, WE DID NOT TAKE PICTURES AS WE WERE MORE CONCERNED ABOUT GETTING TO OUR DESTINATION AND THEN HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395491February 9, 2021
ENGINE
LESS THAN 200 MILES ON CAR CHECK ENGINE LIGHT STARTS BLINKING CAR ALSO SHAKING TOOK IT TO DEALER THEY REPLACED A SPARK PLUG THE NEXT DAY SAME THING THEY THEN REPLACED ALL THE SPARK PLUGS AND TOLD ME 2021 WRANGLERS WOULD HAVE A RECALL ON THIS BUT I DON'T NOTICE SAME PROBLEM ANYWHERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395429February 9, 2021
POWER TRAIN
THERE IS AN ACTIVE RECALL FOR THIS JEEP MODEL. I TOOK IT TO THE DEALER TODAY, FEBRUARY 9, 2021, TO GET IT FIX AND THEY DO NOT HAVE THE PARTS. THE DEALER (PLANET DODGE IN MIAMI, FL) INSTRUCTED ME TO CALL FCA GROUP (FIAT CHRYSLER AUTOMOBILE -- OWNERS OF JEEP), WHICH I DID IN FRONT OF THEM, AND NO FIXING OR RESOLUTION. PART OF THE RECALL STATES HEATED DEBRIS EXPELLED FROM THE TRANSMISSION CASE MAY COME IN CONTACT WITH COMBUSTIBLE MATERIALS IN THE VEHICLE, POTENTIALLY LEADING TO A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395249February 8, 2021
POWER TRAIN
DRIVING ON THE FREEWAY AND "SERVICE SHIFTER" WARNING APPEARED ON AND OFF. ALSO, WHILE DRIVING ON A CITY STREET THE WARNING CAME ON AND OFF. LIGHTS ON THE SHIFTER FLASHED. DEALERSHIP SAYS THE VALVE BODY IN THE TRANSMISSION IS DEFECTIVE AND NEEDS TO BE REPLACED OR THE WHOLE TRANSMISSION NEEDS TO BE REPLACED. THEY STATED IT'S A SERIOUS SAFETY CONCERN BECAUSE THE CAR CAN STOP SHIFTING ALTOGETHER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390573January 28, 2021
VISIBILITY/WIPER
THE BACK UP CAMERA STOPPED WORKING FOR A SHORT PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388415January 16, 2021
ELECTRICAL SYSTEM
BRAND NEW 2021 JEEP WRANGLER BACKUP CAMERA ISN'T WORKING THE DAY I PURCHASED IT. JUST GOT A BLACK SCREEN WHEN I PUT THE VEHICLE IN REVERSE FROM A PARKED POSITION. I'VE RESTARTED THE VEHICLE MULTIPLE TIMES THINKING IT'D RESET THE SCREEN BUT STILL NO LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384913December 25, 2020
VISIBILITY/WIPER
WHEN DRIVING DURING A MEDIUM SNOW FALL: THE FRONT WINDSHIELD DEFROSTER IS TERRIBLE! EVEN WITH THE FRONT DEFROSTER ON HIGH HEAT, AND FULL DEFROST MODE, THE DEFROSTER ONLY BLOWS HOT AIR ONTO THE CENTER PORTION OF THE WINDSHIELD. THE RIGHT AND LEFT SIDES OF THE WINDSHIELD GET NO HOT DEFROST AIR (NO AIR WHATSOEVER) AND SNOW AND ICE BUILDS UP ON THE RIGHT 12' AND LEFT 12' OF THE WINDSHIELD. THIS ALSO CAUSES HEAVY SNOW/ICE BUILDUP ON THE WIPER BLADES. TERRIBLE AND DANGEROUS WINDSHIELD DEFROSTER DESIGN. AIR COMES OUT OF THE CENTER DEFROST VENTS ONLY. NO AIR COMES OUT OF THE WINDSHIELD VENTS IN FRONT OF THE DRIVER OR PASSENGER. HORRIBLE AND DANGEROUS DESIGN WHICH MAKES VISIBILITY WHILE DRIVING DURING A SNOWFALL ALMOST IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376916November 29, 2020
STEERING
THE JEEP HAS EXCESSIVE STEERING PLAY AND WANDERS IN THE LANE. WHEN TRAVELLING IN A STRAIGHT LINE, THE VEHICLE REQUIRES CONSTANT AND SIGNIFICANT STEERING CORRECTION. THIS ISSUE BECOMES MORE PRONOUNCED AND DANGEROUS AT SPEEDS ABOVE 60MPH. TWO REPAIR ATTEMPTS HAVE BEEN MADE BY JEEP ONLY OF LAS VEGAS, BUT THE PROBLEM PERSISTS. THIS VEHICLE HAS THE NEW BLACK STEERING GEAR BOX AND 840 MILES. AFTER THE LAST REPAIR ATTEMPT, THE PROBLEM IS WORSE. VEHICLE IS NOW TOO DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375058November 17, 2020
STEERING
STEERING HAS EXCESSIVE PLAY. SEEMS TO BE MORE NOTICEABLE ON HOT DAYS. THE VEHICLE SEEMS TO DRIFT LEADING TO CONSTANT CORRECTION WHILE DRIVING. THIS HAPPENS AT ALL SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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