Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11308981February 13, 2020
STEERING
THE MORNING OF FEB 6, 2020, I WAS DRIVING MY 2018 JL (APPROX 16K MILEAGE) ON THE HIGHWAY AT ~65 MPH WHEN THE STEERING ALL OF A SUDDEN LOCKED UP GOING INTO A RIGHT BEND IN THE HIGHWAY. SUDDENLY I WAS UNABLE TO TURN THE VEHICLE TO THE RIGHT TO STAY IN THE MIDDLE LANE AND ENDED HALFWAY IN THE LEFT FAST LANE HEADED STRAIGHT FOR THE CONCRETE HIGHWAY MEDIAN BARRIERS. THANK GOODNESS THERE WERE NO CARS ON THE HIGHWAY NEXT TO ME IN THE LEFT LANE THAT THE UNRESPONSIVE STEERING FORCED ME INTO. AFTER I SLOWED DOWN, THE STEERING WENT BACK TO NORMAL AND I WAS ABLE TO GET OVER TO THE RIGHT HAND LANE WITHOUT INCIDENT AND EXIT THE HIGHWAY. I HAVE NOT FELT COMFORTABLE DRIVING ON THE HIGHWAY OR HAVING MY KIDS IN THE JEEP SINCE. THE STEERING LOCKUP ON THE HIGHWAY WAS FRIGHTENING; I FEEL VERY LUCKY TO HAVE ESCAPED WHAT LOOKED LIKE AN IMMINENT HIGH SPEED HIGHWAY ACCIDENT WITH MY OWN VEHICLE AND POSSIBLY OTHER CARS NEARBY. SEPARATELY, MY HUSBAND AND I HAVE BOTH EXPERIENCED RAPID STEERING OSCILLATION AT HIGHWAY SPEEDS, A JARRING FULL VEHICLE WOBBLE WHEN GOING OVER A BUMP OR CRACK IN THE HIGHWAY. THE LOCAL DEALER WHERE WE BOUGHT THE JEEP HAD ALREADY REPLACED THE STEERING DAMPER DUE TO AN EARLIER RECALL; THE HIGHSPEED STEERING LOCKUP AND OSCILLATION ISSUES HAVE OCCURRED SINCE. I'M NOW WORKING WITH A SECOND LOCAL DEALER WHO HASN'T YET BEEN ABLE TO ISOLATE OR DIAGNOSE THE STEERING PROBLEMS. AS NEXT STEP, THE TECHNICIAN IS SUGGESTING I TAKE THE JEEP BACK OUT ON THE HIGHWAY WITH HIM TO TRY TO RECREATE THE STEERING BINDING/LOCKUP ISSUES ' YIKES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309081February 13, 2020
STEERING
TIGHT STEERING AT HIGHWAY SPEEDS (OVER 60MPH) MOST LIKELY TO HAPPEN IN COLDER TEMPERATURES. TO GIVE YOU AN IDEA: YOU ARE DRIVING ON THE HIGHWAY AND WANT TO SWITCH LANES. IT WILL FEEL AS IF YOUR STEERING WHEEL IS LOCKED AND THAT YOU CANNOT STEER IT TO THE NEXT LANE. YOU WILL HAVE TROUBLE KEEPING YOUR VEHICLE STRAIGHT ON THE HIGHWAY AS WELL, CONSTANTLY VEERING TO THE RIGHT. THIS VEHICLE FEELS VERY DANGEROUS TO DRIVE AT HIGHWAY SPEEDS. TOOK THE VEHICLE IN TO THE DEALER 3 TIMES, WITH THE SAME " WE CANNOT REPRODUCE THE ISSUE" RUN AROUND. I AM CERTAIN THAT THERE IS AN ISSUE AND HOPE JEEP (FCA) OWNS UP AND ISSUES A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308746February 12, 2020
SUSPENSION
AFTER STEERING DAMPER RECALL WAS COMPLETED I'M STILL EXPERIENCING THE "DEATH WOBBLE".VEHICLE ONLY HAS 2,600 MILES AND HAS BEEN TO THE DEALERSHIP 3 TIMES AND GET TOLD EVERY TIME THAT EVERYTHING LOOKS GOOD. PROBLEM OCCURS WHEN I HIT A BUMP OR A ROUGH SPOT ON THE ROAD AND THE VEHICLE AND STEERING WHEEL BEGIN TO SHAKE LIKE THE VEHICLE IS JUMPING ON THE ROAD. TYPICALLY OCCURS WHEN TRAVELING OVER 50 MPH AND ONLY CORRECTS AFTER YOU SLOW DOWN TO 35 MPH. ISSUE CONTINUES TO HAPPEN AND FCA IS NOT ADDRESSING A PERMANENT RESOLUTION. I FEEL THE VEHICLE IS UNSAFE AND CAN POSE A LIFE THREATENING SITUATION FOR ME AND MY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308860February 12, 2020
VISIBILITY/WIPER
THE SUN VISORS ON EITHER SIDE ARE MOUNTED WITH A RETAINING CLIP OF VERY POOR DESIGN. IF THE VISORS ARE SWIVELED OUT, THE RETAINER WOULD BREAK AND THE VISORS WOULD SIMPLY DANGLE USELESSLY, OBVIOUSLY AFFECTING VISIBILITY AND DRIVING. MANY OWNERS HAVE REPORTED THIS PROBLEM IN THE FORUM (HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/SUN-VISOR-BROKEN.37957/PAGE-7#POST-1017415). JEEP WOULD REPLACE THESE PARTS IN SOME CASES, BUT THE VISORS WOULD IMMEDIATELY BREAK AGAIN BECAUSE THE PART IS POORLY DESIGNED. JEEP OUGHT TO ISSUE A RECALL BECAUSE OF THE SAFETY ISSUES THAT THE BROKEN VISORS CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308879February 12, 2020
STEERING, SUSPENSION
WHEN TRAVELING AT HIGHWAY SPEEDS, A SMALL BUMP IN THE ROAD CAUSES THE STEERING WHEEL AND FRONT SUSPENSION TO SHAKE VIOLENTLY. THE JEEP DEALERSHIP HAS REPLACED THE STEERING DAMPNER TWICE BUT THERE IS NO GUARANTEE IT WILL FIX THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307999February 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
VEHICLE WAS BEING DRIVEN APPROX 30MPH ON A CITY ROAD WHEN A LOUD BANG WAS HEARD. IMMEDIATELY PULLED OVER AND LUCKILY A STRANGER FOLLOWING BEHIND QUICKLY ESCORTED THE DRIVER OUT AS THE VEHICLE COMPLETELY WENT UP IN FLAMES. METAL CHUNKS AND PIECES COULD BE HEARD FALLING UNDERNEATH THE VEHICLE. UPON CLOSER INSPECTION THE TRANSMISSION HAD COMPLETELY EXPLODED AND EJECTED THE CLUTCH ASSEMBLY SHEARING THE INPUT SHAFT AND RUPTURING A FUEL LINE. THE VEHICLE WAS A COMPLETE TOTAL LOSS WITH FLAMES IMMEDIATELY ENTERING THE PASSENGER CABIN IN SECONDS. IF IT WAS NOT FOR A BRAVE BYSTANDER SERIOUS INJURY OR DEATH WOULD HAVE OCCURRED. THIS IS A NEW TRANSMISSION INTRODUCED IN THE NEW JL WRANGLER AND GLADIATOR AND HAS BEEN HAPPENING MORE AND MORE. IT'S A SERIOUS SAFETY ISSUE THAT JEEP REFUSES TO LOOK INTO AND NEEDS TO BE INVESTIGATED IMMEDIATELY. TRANSMISSION EXPLOSION TO THIS DEGREE NOT ONLY CAN RESULT IN A FIRE BUT ALSO METAL PROJECTILES HITTING BYSTANDERS AND COMING THROUGH THE FLOOR BOARDS AND POSSIBLY RESULTING IN INJURY OR DEATH. IF YOU ARE READING THIS AND HAVE A MANUAL JEEP WRANGLER HAVE IT CHECKED IMMEDIATELY! THIS WAS A COMPLETELY UNKNOWN PROBLEM SHOWING NO SYMPTOMS WHATSOEVER.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11307504February 6, 2020
STEERING
MY DAUGHTER DRIVES THAT JEEP AND HAD THE STEERING LOCK UP ON THE HIGHWAY IN HOUSTON ON THE MORNING OF JANUARY 29 2020 AND COULD NOT STEER LEFT(CHANGE LANE) FOR ABOUT A MILE,THEN WENT BACK TO NORMAL...IT WAS TAKEN THE NEXT DAY TO HELFMAN DEALER,WITH SAID PROBLEM WAS SOLVED...THEY UPDATED ELECTRONICS WITCH I BELIEVE THE PROBLEM IS A MECHANICAL ISSUE IN THE STEERING BOX.THERE WAS NO ACCIDENT INVOLVED.I FOUND ONLINE SEVERAL SIMILAR ISSUES AND VIDEOS RELATED TO THE SAME PROBLEM.I BELIEVE ITS JUST A MATTER OF TIME BEFORE IT HAPPENS AGAIN HOPEFULLY WITHOUT AN ACCIDENT INVOLVED. I THINK IT IS A CRITICAL ISSUE HAVING A STEERING LOCK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307301February 5, 2020
STEERING, SUSPENSION, UNKNOWN OR OTHER
MY JEEP STARTED TO SHAKE VIOLENTLY AFTER DRIVING OVER SOME SMALL BUMPS ON THE HIGHWAY WHILE DRIVING 60-65 MPH. I HAD TO PULL MY CAR OVER. I THOUGHT I BLEW A TIRE, BUT I DID NOT. I DROVE OFF WITHOUT THE VEHICLE SHAKING AFTER I WAITED A FEW MINUTES. UNFORTUNATELY, IT HAPPENED AGAIN IN THE SAME DAY WHEN I DROVE OVER A ROUGH PATCH ON THE HIGHWAY TRAVELING THE SAME SPEED. I PULLED OVER AGAIN AND WAITED BEFORE DRIVING OFF. I DID SOME RESEARCH AND LEARNED THIS IS A KNOW SAFETY PROBLEM WITH JEEPS CALLED A "DEATH WOBBLE". I MADE AN APPOINTMENT TO HAVE MY JEEP LOOKED AT ON 2-4-2020, HOWEVER THE SERVICE GARAGE HAD TO CANCEL MY APPOINTMENT DUE TO THEIR INTERNET BEING DOWN. I HAVE RESCHEDULED FOR 2-7-2020. IF THE SERVICE DOES NOT CORRECT THE PROBLEM, WHAT AM I TO DO? THANK YOU, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306346January 31, 2020
STEERING, WHEELS, UNKNOWN OR OTHER
RAPID JARRING AND SHAKING OF STEERING WHEEL OCCURRED WHEN DRIVING SPEEDS OF 65 -70 MPH ENCOUNTERED AN EXPANSION CRACK THE VIOLENT SHAKING OF THE JEEP CAUSED ME TO HAVE TO PULL OFF THE ROAD TO AVOID A COLLISION. THIS HAPPENED ON JANUARY 29, 2020 THE JEEP HAS 13,000 MILES ON IT AND HAS NEVER BEE OFF-ROAD. THE JEEP HAS BEEN PARKED SINCE THE INCIDENT, DEEMED UNSAFE FOR TRANSPORTATION. IT IS SCHEDULED TO GO TO INTO DEALERSHIP ON FEB 4TH FOR EVALUATION AND REPAIR IF POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302953January 30, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE JEEP THE DIGITAL FUEL LEVEL GAUGE WENT FROM HALF TANK TO EMPTY. REFUELED THE TANK AND THE GAUGE REMAINED ON EMPTY. A WEEK LATER THE FUEL GAUGE WENT BACK UP TO FULL BUT WHEN YOU TURN THE CAR OFF AND BACK ON, IT RETURN TO FUEL LEVEL LOW. IT HAS BEEN LIKE THIS FOR ONE MONTH WITH FREQUENT REFILL OF FUEL. CURRENTLY SERVING IN THE MILITARY OVERSEAS IN ITALY WITH MY US SPEC JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302742January 29, 2020
STEERING
STEERING WHEEL STIFF IN COLD WEATHER- TEMP DROPPED INTO THE '40S, WENT TO DROP KIDS AT SCHOOL AND THE STEERING WHEEL DID NOT TURN IN A CURVE. IT WAS STIFF AND THEN SUDDENLY WOULD TURN EXTREMELY FAST, WHICH, I FEEL, IS VERY DANGEROUS. THIS IS MY SECOND ATTEMPT WITH THE DEALER WHO SAID THAT THEY CAN'T FIND ANYTHING WRONG. I HAD A SOFTWARE UPDATE PERFORMED THAT IS SUPPOSED TO ADDRESS THIS ISSUE BUT NOTHING. THIS IS A SERIOUS SAFETY ISSUE. IT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302771January 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
STABILIZER CONTROL AND THROTTLE CONTROL LIGHT CAME ON. VEHICLE WAS TAKEN IN FOR REPAIR. VEHICLE WAS PICKED UP AND THE STEERING FELT LIGHT. AS I'M DRIVING ON THE HIGHWAY I HIT A BUMP AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I SLOWED DOWN AND IT STOPPED. I CALLED THE DEALERSHIP AND EXPLAINED WHAT HAPPENED AND I'M GETTING THE RUN AROUND. CLAIM IT COULD BE WARP ROTORS. IT'S NOT WARPED ROTORS AFTER I DID SOME RESEARCH. I FOUND OUT THIS VEHICLE HAS WHAT'S CALLED A DEATH WOBBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302537January 28, 2020
STEERING
I PURCHASED MY WRANGLER AND ABOUT 4 MONTHS AFTER HAVING IT NOTICED UNCONTROLLABLE SHAKING WHEN GOING OVER 50 MPH ON THE HIGHWAY AND HITTING A BUMP. ONCE THE SHAKING STARTED I WOULD HAVE TO SLOW DOWN TO AT LEAST 45 OR 50 TO GET IT TO STOP. MY WRANGLER HAS BEEN IN THE SHOP 4 TIMES BEFORE FINALLY BEING FIXED. WE ARE GOING ON 6 MONTHS SINCE THIS WAS SUPPOSEDLY FIXED AND IT IS NOW DOING IT AGAIN. HOWEVER NOW IT HAS A SHAKE EVERY TIME I HIT A BUMP NOT JUST WHEN I AM GOING FASTER THAN 50 MPH. I AM GOING TO HAVE TO TAKE MY WRANGLER IN FRO THE 5TH TIME AND HOPE THAT IT GETS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302384January 27, 2020
STEERING
DRIVING AROUND A BEND AND THE STEERING LOCKED UP ON ME LEAVING ME UNABLE TO STEER FOR A FEW SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301713January 24, 2020
POWER TRAIN
VEHICLE WAS DRIVEN AND PUT INTO PARK. WHEN RESTARTED, EVEN THOUGH I WAS ABLE TO MOVE THE GEAR SHIFT, THE JEEP WOULD NOT MOVE OUT OF PARK. ONE DEALERSHIP SAID IT CODED AS THE TRANSMISSION CONTROL MODULE AND SUPPOSEDLY REPLACED IT ALONG WITH A TRANSMISSION FLUSH. LEFT AND DROVE THE JEEP, BUT IT FELT LIKE IT WAS ALWAYS TRYING TO SHIFT INTO GEAR. DROVE ABOUT 130 MILES AND HAD TO GET GAS EVEN THOUGH I WAS AT 3/4 TANK WHEN I PICKED IT UP AFTER "REPAIRS". TURNED THE VEHICLE OFF, GOT GAS AND RESTARTED IT. AGAIN, WOULD NOT GO INTO GEAR BUT I WAS ABLE TO MOVE THE GEAR SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301411January 23, 2020
VISIBILITY/WIPER
WHILE I WAS STATIONARY IN MY DRIVEWAY IN MY VEHICLE WARMING THE CAR AND DEFROSTING THE WINDSHIELD, THE FRONT WINDSHIELD CRACKED RIGHT BEFORE ME. IT SEEMS THAT THE DEFROSTER AIR IS TOO HOT, AND THE TEMPERATURE DIFFERENCE FROM THE OUTSIDE (20F) CAUSED A STRESS FRACTURE ON THE GLASS. THIS ISSUE IS WIDESPREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301477January 23, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
WELD QUALITY ON FRAME ARE VERY QUESTIONABLE. WHEN MY JEEP TWISTS WHILE OFF-ROADING, IT SOUNDS LIKE IT WANTS TO TEAR ITSELF APART AND THE DOORS DONT WANT TO SHUT CLOSE WHEN THE VEHICLE IS FULLY FLEXED. THIS DOESN'T HAPPEN TO THE NEWER 2019+ MODELS WITH OBVIOUS BETTER WELDS ON FRAME. IT GETS ANNOYING WITH ALL THE CRUNCHING NOISE THE BODY MAKES WHEN I DRIVE ON UNEVEN ROADS. AGAIN, NOT SEEN ON NEWER MODELS. ALSO, THE STEERING STABILIZER WAS REPLACED AND STILL MY STEERING WHEEL START SHAKING WHEN I DRIVE ON UNEVEN ROADS. I HAVE TAKEN MY JEEP TO THE DEALER 4 TIMES COMPLAINING ABOUT THE RADIO AND IT KEEPS SHUTTING OFF AND VOLUME FREEZING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301124January 22, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
DRIVING AT ABOUT 60 MPH WHEN I WENT OVER BRIDGE SEPARATORS AND THE WHOLE FRONT END STARTED TO WOBBLE AND SHAKE UNTIL I SLOWED TO APPROX. 40 MPH THOUGHT THE FRONT WHEELS WERE GOING TO COME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300612January 21, 2020
SUSPENSION
2018 JEEP WRANGLER HAS THE "DEATH WOBBLE." SPECIFICALLY, WHILE DRIVING ABOVE 50 MPH, THE VEHICLE SOMEWHAT FREQUENTLY HITS A BUMP OR CRACK IN THE ROAD WHICH CAUSES THE FRONT SUSPENSION TO VIOLENTLY SHAKE AND ESSENTIALLY LOSE CONTROL. THE ONLY CURE FOR THIS "DEATH WOBBLE" PROBLEM IS TO SLOW DOWN TO BELOW 20 MPH OR MORE OFTEN SLOW DOWN TO A COMPLETE STOP. THIS VEHICLE IS ESSENTIALLY IMPOSSIBLE TO DRIVE ON THE HIGHWAY BECAUSE OF THIS PROBLEM. I CANNOT BELIEVE THAT THIS NHTSA HAS NOT ISSUED A WARNING OR A RECALL FOR THIS PROBLEM. IT IS BEYOND DANGEROUS, ESPECIALLY IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300631January 21, 2020
STEERING
VEHICLE WANDERS AT HIGHWAY SPEEDS AND IS VERY HARD TO KEEP IN LANE CONSTANTLY MAKING SMALL ADJUSTMENTS TO KEEP IT BETWEEN WHITE LINES.ANY WIND MAGNIFIES THE PROBLEM. DEALER INSTALLED NEW STEERING STABILIZER AND FLASHED POWER STEERING CPU.HELPED A LITTLE FOR A WHILE.HAVE READ BLOGS AND CHECKED ALIGNMENT CHAMBER AIR PRESSURE ETC.NOTING SEEMS TO HELP. SEEMS TO ME THE POWER STEERING IS WAY TO SENSITIVE WHEN DRIVING STRAIGHT .MY WIFE WON'T DRIVE IT AND WHEN I DRIVE I HAVE TO FOCUS WITHOUT DISTRACTIONS TO KEEP IT ON THE ROAD. VERY DANGEROUS TO BE ON THE ROAD .WOULD LIKE A CASE NUMBER TO SEE IF I CAN THE THE PROBLEM RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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