Jeep Wrangler Complaints (2021)

963 consumer complaints on file.

#11523453May 23, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522664May 18, 2023
SUSPENSION, STEERING
My Jeep Wrangler has the famous "Death Wobble" and they cant seem to pinpoint what is causing it. Steering dampener fixed it for 3 days and it came back. It literally feels like I am about to be ejected out of my vehicle when I drive on any highway. FCA is throwing band aids at a known issue instead of bringing permanent fixed to the market.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521571May 11, 2023
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated that on four separate occasions while driving approximately 45-70 MPH, the vehicle drove over a bump in the roadway and the front end of the vehicle started to shake violently. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the failure was known as an extended vibration. The contact was then informed by the technician that the stabilizer bar would be replaced as a temporary repair however, the contact declined. The contact stated that he was concerned for his safety when driving the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521069May 8, 2023
STRUCTURE:BODY
I made appointment with Galena Chrysler Dodge Jeep Ram Fiat, Fort Myers, FL for May 4, 2023 at 9 AM to repair the Frame Stud defect (28A/NHTSA 23V-191) on this vehicle. After having received no communication from this dealer after 5 days, I went to pick up the vehicle the evening of May 8, 2023 and discovered no attempt to remedy this defect had been made. My plans are to drive this vehicle from FL to WI for the summer months later this week. Besides making you aware of this situation, I want to have it on the record that I attempted to have the defect remedied in the event it is involved in a motor vehicle accident and would catch fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520909May 8, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the manufacturer has yet to provide a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520716May 6, 2023
ELECTRICAL SYSTEM
Vehicle will stop working in electrical mode...says "electrical mode unavailable" Dealership does NOTHING, vehicle performance is unpredictable. Sometimes will not start without a jump when the battery is fully charged from a 220 outlet. I've had it towed as I was stranded... dealership said "nothing wrong" ZERO diagnostic test to see if battery has a bad cell. Yet less than 24 hours from picking up at dealership, will only operate in gas mode. NOW it seems to down shift when I take my foot off gas....makes a grinding sound. Appears I purchased a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520400May 4, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the PHEV mode failed to function as designed. The vehicle was taken to the dealer, where it was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519618April 29, 2023
ENGINE, ELECTRICAL SYSTEM
1st Jeep recall. Data update completed. Next day engine light. 2 weeks for first appointment. 3 weeks to get next appointment. After recall next day engine light heater codes. PCM replaced. Vehicle went Totally dead. New 12volt battery. Still dead. Star Stellantis Technical Assistance Request #1 Technicians from Michigan came and reprogrammed vehicle. Star #2 engine light heater codes still. A new recall for heater pump out for Jeep 4xe. My Vin # not included. Took possession June or July 2021. Current 3450. Miles. Jeep 4xe Hybrid unlimited. Vehicle has been @ dealership since February 2023. Here it is May 2023. I've talked with customer care. Still no parts. Still no work on vehicle. Told by dealership it needs heater pump and a battery heater warmer. No charging issue ever with plug in. Recall was for Stalling. Getting the big run around. Vehicle sat in garage for about a month or so. Then recall. On return to dealership , it crapped out in front of dealership. They had to clear all the codes to get it in service. So now into 5th month without vehicle. Recall goofed up my vehicle. Or it was already like that waiting to happen. Reliability ? Not ready as it is. It's just continues to sit @ dealership. ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519566April 29, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle has fluttered off and on for 2 months. Drove on the highway yesterday and the fluttering progressively got worse. It began to lose power and a Service Electronic Throttle Control light came on. I pulled off the side of the road, turned it off and back on. I went 45 mph with hazard lights to the nearest exit. It continued to flutter and the light reappeared. I’ve called many jeep dealerships before this as well as now and they all say there is nothing they can do due to no solution/remedy. I don’t feel safe driving my Jeep back home 3.5 hrs so I have to borrow a family member’s vehicle while my Jeep sits at a dealership until there is something they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519305April 27, 2023
STEERING, SUSPENSION
The first time the violent shaking of the steering wheel and vehicle was at highway speed. Fortunately I was able to pull over safely. I called to make an appointment with my closest dealer immediately and was made to wait 30 days. That first time my vehicle had 34,000 miles on it, by the time of my appointment they said it was out of warranty for the steering dampener since I was then over 36,000. I paid the diagnostic fees, labor and the replacement part. It has not fixed the issue, it has happened more frequently and more violently. I’ve taken it two non-dealer specialists who have not been able to pin point any problems. Spoke with Jeep customer service and they are requiring it to be diagnosed by a dealer at my cost, again. The last time the shaking happened I had to hit my brakes in the middle of the highway winding up with a tractor trailer narrowly missing me. I’m afraid to drive my $45,000 vehicle and now I have to wait multiple weeks again since my dealer (and called three others) has no available appointments before I can get any help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518837April 25, 2023
VEHICLE SPEED CONTROL
The contact owns a 2021 Jeep Wrangler. The contact stated that while pulling into the parking space, the vehicle suddenly lunged forward crashing into the rear of a parked vehicle which then crashed into the rear of a second parked vehicle. The contact indicated that the vehicle lunged forward while the accelerator pedal was released in order to press the brake pedal. During the incident, no injuries were reported. A police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer was notified of the failure. The failure mileage was 9,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518506April 23, 2023
STEERING
While going 55 mph, I hit a bump in the road and the Jeep started shaking all over the road. It started doing the death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518319April 21, 2023
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
Same issue as the last time, and the time before that. Very dangerous, battery completely fails. The instrument meters are wrong and it shows that there is gas when there is really not any gas. Also more recently, we were driving on the highway in the express lane in the car just suddenly came to a stop. We could have died - luckily there was no one behind us. I managed to get the car over partially into the other lane so people could go around. The car had to be towed and I’m done paying for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518038April 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
Today this morning I parked, put the gear in park and all of a sudden the car ravaged up and jumped forward, causing me to go through a fence and stopped. I had my foot on the break the whole time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11516645April 12, 2023
SUSPENSION, STEERING
The jeep shakes violently when you hit rough terrain. It shakes and the steering wheel starts shaking. It is the death wobble. You have to slow down way below speed limit or stop to get it to stop shaking violently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516551April 11, 2023
AIR BAGS
High impact six car pile up, vehicle at a complete stop and hit at a high rate of speed. Front passenger side front impact as well as rear impact, no airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11516548April 11, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact stated that on various occasions, the vehicle was intermittently stalling while driving from a stop signal. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515357April 4, 2023
FUEL/PROPULSION SYSTEM
I received a recall notice regarding my Jeep that states that it has a high pressure fuel pump ("HPFP") that could fail prematurely. This notice was sent on 10/13/2022 and my vehicle has still not been serviced. The notice states that a HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. The fuel starvation could cause loss of motive power, which can cause a vehicle crash without prior warning. Also, it is possible that this issue could cause additional fuel system components to fail causing further damage to my Jeep. I drive my Jeep regularly, on a daily basis, and its my sole transportation for myself and my family. I feel unsafe driving it and would like to know what is the work around until parts are available to have this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514401March 29, 2023
ELECTRICAL SYSTEM, ENGINE
My Jeep was brought to Carl Burger Jeep because the check engine light stays on all the time. The dealership performed several software updates. The Check Engine light still stays on and has been on every since. About two months now. It was discovered that there is a part required for the EV battery that is not available due to back order. The service dept. said it was safe to drive. How do they know that? There has been a case opened up and a person assigned to my case. Who knows what that means. All I know is I'm very uncomfortable driving around with the Check Engine light on 100% of the time, especially with the size of that battery sitting right in back of me. I was told by the service dept. that they do not have an ETA for the back-ordered part. Nor have I received any updates on Please give me your recommendation on what to do. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514338March 28, 2023
STEERING
When on the highway if I hit any kind of bump, especially if it is on any kind of turn it goes into what I learned it to be a "death wobble". I took it to my dealership and was told that it is the steering damper? No factory warranty on this part even though I have 100k warranty I believe. They also said no factory parts available, for several months, due to this issue, but I can upgrade to the "Fox" version for twice as much money and that the dealership just ordered 70 of these because of the problem. >
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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