Jeep Wrangler Complaints (2019)

747 consumer complaints on file.

#11245375August 20, 2019
STEERING
DEAD SPACE IN THE STEERING WHEEL, 2' OF PLAY IN THE WHEEL WHERE INPUT IS PUT IN AND NO RESPONSE. LOOSE STEERING AND DRIFT WHILE DRIVING. UNABLE TO MAINTAIN A STRAIGHT LINE WITHOUT CONSTANT STEERING CORRECTION. VERY NOTICEABLE AT FREEWAY SPEEDS AS THE VEHICLE WILL WANT TO DRIFT LEFT OR RIGHT IMMEDIATELY AFTER CORRECTING STEERING. CONSTANTLY HAVE TO GIVE STEERING INPUTS, SAWING AT THE WHEEL. OCCURS ALL THE TIME. MORE NOTICEABLE AT HIGHER SPEEDS. FEELS UNSAFE TO OPERATE. JEEP CLAIMS THIS IS NORMAL AND HOW THE VEHICLE WAS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244656August 17, 2019
STRUCTURE:BODY
RUST ON THE BODY FRAME....ALSO ON THE WELDS ON BODY FRAME.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243954August 14, 2019
STEERING
STEERING WANDERS BACK AND FORTH AT ALL SPEEDS AND ON ALL ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243995August 14, 2019
ELECTRICAL SYSTEM
BACK UP CAMERA BLACK SCREEN WHEN IN REVERSE. BACK CAMERA FAILING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243323August 12, 2019
STEERING
WHILE DRIVING VEHICLE WETHER ON STREET OR HIGHWAY, THE VEHICLE TENDS TO WANDER FROM LANE TO LANE AND FROM MIDDLE OF THE STREET TO SHOULDER WITH ALOT OF IMPUT TO THE STEERING BACK AND FORTH . BROUGHT THE VEHICLE TO THE DEALERSHIP TWICE AND I PAID FOR AN ALIGNMENT THAT SEEMED TO DO ABSOLUTELY NOTHING. THE DEALERSHIP TEST DROVE IT AND SAID IT WAS NORMAL BUT I KNOW THIS NOT TO BE TRUE IT IS A SAFETY MATTER THAT NEEDS TO BE CORRECTED OR IT WILL LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242899August 9, 2019
STEERING
THE VEHICLE WON'T TRACK STRAIGHT WHILE DRIVING - IT WANDERS CONSISTENTLY . HAVE HAD ALIGNMENT CHECKED . CHRYSLER SERVICE SAYS THEY CAN'T SHOW ANY THING WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242506August 8, 2019
STEERING
ON 2 SEPARATE OCCASIONS, AT HIGHWAY SPEEDS, MY 2019 JEEP WRANGLER JL STEERING LOCKED AND MADE IT VERY DIFFICULT/ALMOST IMPOSSIBLE TO TURN IN WHICH I CAM E VERY CLOSE TO CRASHING INTO THE SIDE WALL 2X. TOOK IT TO THE DEALER ON 7/24/19 AND WAS TOLD THAT THERE "WERE BOLTS LOOSE" AND WAS CAUSING THE ISSUE AND SHOULD BE FINE B/C THY TEST DROVE THE VEHICLE FOR ~40 MILES. THE STEERING LOCKED AGAIN ON 8/7/19. I WENT TO THE DEALERSHIP AGAIN FOR THE FIX AND THEY CANNOT REPLICATE "THE CODE" AND DO NOT HAVE A FIX FOR IT. I HAVE CONTACTED JEEP CUSTOMER SERVICE AND I'M NOT GETTING THE ATTENTION NEEDED FOR SUCH A CRITICAL ISSUE. I AM AFRAID TO DRIVE MY CAR AND LOOKING FOR A REPLACEMENT VEHICLE FROM JEEP BUT NOT RECEIVING TIMELY COOPERATION. LASTLY, ON 8/4/19, AT HIGHWAY SPEEDS, MY WRANGLER PERFORMED THE DREADED "DEATH WOBBLE." THE DEALER IS CHANGING THE VEHICLE DAMPER BUT UPON MY RESEARCH, A DAMPER ONLY "MASKS" THE ISSUE AND THERE S A BIGGER ISSUE AT PLAY. FOR REFERENCE, MY VEHICLE WAS BOUGHT BRAND NEW IN MARCH 2019 AND ONLY HAS ~1,400 MILES ON IT AND HAS NEVER BEEN OFF-ROADED. LASTLY, ALL MODIFICATIONS TO THE VEHICLE ARE UNDER WARRANTY AND WERE INSTALLED BY THE DEALERSHIP (EG. 33" TIRES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242519August 8, 2019
STEERING
THIS VEHICLE WAS PURCHASED NEW FROM A DEALER 5 HOURS FROM MY HOME .THE DRIVE HOME INCLUDED SOME 2 LANE HIGHWAYS BUT MOSTLY INTERSTATE. CONTROLLING THE JEEP AND KEEPING IT ON THE ROAD HOME WAS AN EXHAUSTING AND CONCENTRATED EFFORT. THE STEERING WAS EVERYWHERE AND I'M SURE I LOOKED LIKE A DRUNK DRIVER TO MOST PEOPLE. TODAY I HAVE DRIVEN THE JEEP TO MY LOCAL DEALER ONLY TO BE TOLD BY THE FEMALE SERVICE WRITER THAT THE JEEP WILL LEARN MY DRIVING AFTER ABOUT 1000 MILES .SHE STATED SHE KNOWS THIS BECAUSE SHE HAS THIS SAME STYLE JEEP. THERE IS NO WAY THIS IS NORMAL STEERING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242191August 7, 2019
STEERING
VERY LOOSE STEERING. IT APPEARS A RECALL HAS BEEN COMPLETED ON MY VEHICLE (CHRYSLER V41) TO FIX THIS ISSUE, BUT THE ISSUE IS STILL EVIDENT. STEERING WHEEL HAS TOO MUCH PLAY IN IT WHEN DRIVING, ESPECIALLY AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242304August 7, 2019
STEERING
WE ORDERED A BRAND NEW 2019 WRANGLER SAHARA TO OUR LIKING. I WAS SO EXCITED TO DRIVE IT HOME FROM OUR DEALERSHIP ABOUT AN HOUR AWAY FROM OUR HOME! THAT WAS UNTIL I ACTUALLY STARTED DRIVING IT . THERE IS A BIG DEAD SPOT IN THE STEERING AS YOU AND JEEP ALREADY HAVE BEEN MADE AWARE! IT'S ALL OVER BLOGS AND YOUR SITE. IT WAS A VERY SCARY EXPERIENCE ON THE HIGHWAY, ACTUALLY WHITE KNUCKLED IT ALL THE WAY HOME. I PROBABLY SHOULD HAVE SIMPLY DROVE IT BACK TO THE DEALERSHIP AND LEFT IT THERE. I HAD THE SERVICE MANAGER COME AND PICK IT UP AT MY HOUSE AS I WAS NOT WILLING TO DRIVE IT BACK TO THEM FOR FEAR OF CRASHING OR CAUSING AN EXTREMELY HORRIFIC ACCIDENT! THEY DID COME AND GET THE JEEP AND DROVE IT BACK , HOWEVER THEY HIT BUMPER TO BUMPER TRAFFIC AND DID NOT HAVE THE CHANCE TO EXPERIENCE THE UNSAFE STEERING ISSUE. THEY DID CHANGE THE FRONT STEERING DAMPER AND CLAIMED THAT NO SHIMMY PRESENT AFTER THEIR TEST DRIVE. NOT POSSIBLE! I AM NOT BLAMING FITZPATRICK'S OF ANSONIA FOR THIS I AM HOLDING JEEP SOLELY RESPONSIBLE FOR THIS DANGEROUS ISSUE. I GUESS MY QUESTION TO YOU IS WHEN WILL JEEP BE HELD RESPONSIBLE TO REMOVE THESE VEHICLES FROM THE STREETS. I FEEL THAT A $53K JEEP SHOULDN'T BE SCARY TO DRIVE. I HAVE NO OTHER CHOICE TO TO USE THIS VEHICLE AS I DON'T HAVE A SPARE AS I'M SURE THAT MOST DON'T! I FILLED OUT A SURVEY THAT JEEP SENT ME ASKING FOR A PHONE CALL FOR THIS MATTER AND HAVE YET TO HEAR BACK FROM THEM. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241023August 1, 2019
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 JEEP WRANGLER. WHILE DRIVING, THE CONTACT HEARD A LOUD POPPING NOISE AND THE ENTIRE CONSOLE SCREEN FAILED. THE CONTACT STOPPED AND RESTARTED THE VEHICLE, BUT THE ENTIRE CONSOLE SCREEN STILL FAILED TO FUNCTION. THE CONTACT WAS STILL ABLE TO DRIVE THE VEHICLE. THE CONTACT CALLED CHERRY HILL DODGE CHRYSLER JEEP RAM (1708 W, NJ-70, CHERRY HILL, NJ 08002, (856) 471-1058) AND THEY ASKED WHEN SHE COULD BRING IN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT AFTER THE VEHICLE BEING PARKED FOR TWO DAYS AT AN AIRPORT LOT, THE VEHICLE WAS LATER STARTED AND THE ENTIRE CONSOLE SCREEN FAILED AND THE POWER STEERING SEIZED. AS A RESULT, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO A TELEPHONE POLE. THE CONTACT'S SON WAS MEDICALLY CHECKED OUT WITH AN ICE PACK TO THE FACE BUT NO AMBULANCE SERVICES WERE NEEDED. A POLICE REPORT WAS FILED. THE FRONT OF THE VEHICLE WAS DAMAGED AND IT WAS TOWED WITH THE REAR WHEELS BEING LOCKED MAKING IT DIFFICULT TO TOW TO A TOW YARD. THE MANUFACTURER FILED A CASE AND WOULD HAVE AN INVESTIGATOR INSPECT THE VEHICLE. THE MANUFACTURER STATED IT WOULD TAKE TWO TO FOUR WEEKS UNTIL THEY HAVE SOME FINDINGS ON THE ISSUE AND HAD NOT OFFERED A LOANER VEHICLE. THE FAILURE MILEAGE WAS 848.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11240801July 31, 2019
STEERING
THE STEERING IS VERY LOOSE (LOTS OF PLAY), WANDERS BACK AND FORTH IN LANE AND IS OVERLY SENSITIVE TO INPUT - CONSTANTLY DARTING BACK AND FORTH AS IF ON ICE. THIS OCCURS MOST WHEN ON ROUGH / WET PAVEMENT, ON CURVES IN CONSTRUCTION ZONES, WHEN LARGE TRUCKS PASS, ON WINDY DAYS - IT IS VERY DIFFICULT TO CONTROL ABOVE 40 MPH. DEALER HAS BEEN RESPONSIVE AND HELPFUL - WE HAVE REPLACED TRACK BAR, REPLACED TIE ROD BUSHINGS, UPDATED STEERING CONTROL MODULE, ADJUSTED ALIGNMENT, REDUCED AIR PRESSURE IN TIRES - ALL OF WHICH HAS HELPED REDUCE WANDER AND IMPROVE CONTROL. BUT, STILL HAS SOME WANDER AND IS VERY SENSITIVE. REPLACED STEERING STABILIZER WITH CUSTOM ADJUSTABLE STABILIZER, WHICH I EXPECT WILL ELIMINATE WANDER AND TIGHTEN / FIRM STEERING. BUT, I BELIEVE PROBLEM IS DEFECTIVE STEERING GEAR / BOX, AND SETTINGS IN STEERING CONTROL MODULE - WHICH SHOULD BE RECALLED AND REPLACED. NEEDS FIRMER, TIGHTER STEERING WITH LESS PLAY. VEHICLE IS UNSAFE, STEERING ISSUE IS RESOLVED. *DT CONSUMER STATED AT THIS POINT IT WILL BE UP TO THE MFR TO SEE IF THEY CAN ELIMINATE IT WITH UPGRADED STEERING BOX AND STEERING CONTROL. PENDING SOME ACTION LIKE THAT, FOR WHICH I'M NOT GOING TO PRESS THE DEALER / MFR, "IT IS WHAT IT IS" AND WE WILL JUST HAVE TO TAKE EXTRA CARE IN DRIVING IT IN CONSTRUCTION ZONES, HEAVY TRAFFIC, ROUGH PAVEMENT, AND STRONG WINDS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240155July 28, 2019
STEERING
BOUGHT CAR BRAND NEW 3 DAYS AGO AND NOTICED THE STEERING HAS A LOT OF PLAY ROOM AT SPEEDS OVER 60, VERY DIFFICULT TO STAY STRAIGHT IN THE LANE. WHEN GOING AT SLOWER SPEEDS SEEMS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234489July 24, 2019
STEERING
ST. CHARLES CHRYSLER DODGE JEEP RAM SOLD ME A BRAND NEW CAR AND THEN I DISCOVERED THERE WAS A RECALL ON IT, ISSUED A MONTH BEFORE PURCHASE. I WAS HAVING PROBLEMS WITH VEHICLE WANDERING AND LOOSE STEERING WHEEL WITH AT LEAST 2 INCHES OF GIVE. DIFFICULT TO MAINTAIN STRAIGHT DRIVING. CONSTANT STEERING CORRECTION NEEDED. IT IS IN FOR THE RECALL REPAIR TODAY, 13 DAYS AFTER PURCHASE. DEALER DID NOT TAKE CARE OF THIS RECALL NOR DID THEY INFORM ME OF IT WHEN I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234650July 24, 2019
SEATS
THE MODERN HEAD RESTRAINT SYSTEM IS EXTREMELY UNCOMFORTABLE FOR THOSE WHO DO NOT EXCESSIVELY RECLINE THEIR CAR SEATS. I PERSONALLY DESIRE MID AND UPPER BACK SUPPORT, ESPECIALLY DURING IMPACT OF A REAR END COLLISION. THE PROTRUDING ACTIVE HEAD RESTRAINT MAKES PROPER BACK SUPPORT IMPOSSIBLE. THESE HEAD RESTRAINT SYSTEMS SHOULD BE ADJUSTABLE FOR THOSE WHO USE THEIR CAR SEATS PROPERLY AND DO NOT RECLINE THEM EXCESSIVELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233835July 22, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, ATTEMPTED TO SLOW DOWN WITH THE FOOT ON THE BRAKE PEDAL. THE RPM'S INCREASED AND THE VEHICLE SPONTANEOUSLY ACCELERATED, STRIKING THE VEHICLE IN FRONT. THE FAILURE OCCURRED ON THREE OCCASIONS. THE POLICE WAS PRESENT, BUT NO REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS DRIVEN TO THE DEALER HUFFINES CHRYSLER/JEEP (1024 S STEMMONS FWY, LEWISVILLE, TX 75067) THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233598July 20, 2019
STEERING
PURCHASED VECHILE NEW WHEN DRIVING ON THE HIGHWAY AT SPEEDS 50 MPH AND OVER, THERE IS TO MUCH PLAY IN THE STEERING. YOU HAVE TO CONSTANTLY CORRECT THE STEERING, TOOK IT TO THE DEALER THEY SAID THEY FOUND THE ALIGNMENT PIN UPSIDE DOWN AND CORRECTED. DROVE THE VECHILE HOME. BUT ONCE YOU GET ON THE HIGHWAY AT SPEEDS OVER 50 MPH IT STILL DOES THE SAME THING. VECHILE ONLY HAS 150 MILES ON IT. HAVE MANY PEOPLE WITH THE SAME COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233619July 20, 2019
STEERING
WHILE DRIVING THE VEHICLE FORWARD, THE STEERING WHEEL HAS SLOP IN IT. I CANNOT KEEP IT STRAIGHT. I'M CONSTANTLY HAVING TO CORRECT THE WHEEL. I HAVE RETURNED THE VEHICLE TO THE DEALERSHIP 3 TIMES AND THEY ARE NOT FIXING IT. THE VEHICLE WAS PURCHASED NEW AND NOW HAS 1300 MILES ON IT. IT IS VERY UNSAFE TO DRIVE. IT FEELS LIKE DRIVING AN OLD FARM TRACTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232927July 17, 2019
STEERING
VEHICLE WANDERS AND THE STEERING IS SLOPPY AND LOOSE JEEP CASE NUMBER: 587-539-40
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232936July 17, 2019
STEERING
I HAVE EXPERIENCED THE DEATH WOBBLE AFTER DRIVING OVER A BUMPY ROAD AT ABOUT 55 MPH. IN ADDITION, I HAVE EXPERIENCED WHAT I CALL WHEEL HOP WHEN HITTING VARIOUS BUMPS IN THE ROAD. I THOUGHT A MIGHT LOSE CONTROL OF THE CAR WHEN IT STARTED TO SHAKE VIOLENTLY BUT SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I AM TAKING IT TO THE DEALER TOMORROW (JULY 18, 2019)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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