Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11468737June 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
When driving or starting up the dashboard & radio will be pitch black not showing anything. Now when I started it up the other day I went to stop at a light and the Auto Shut Off warning light popped on and just stopped working. It will frequently reboot itself by radio standards and shut down the entire jeep system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468589June 10, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, STEERING
Service shifter comes on and can’t go into. While driving it’ll notify again and lock my steering making every hard to turn. Having to wait 10-30 mins just for to reset and get into gear then coming back on days later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468684June 10, 2022
STEERING, SUSPENSION
The Jeep Wrangler JL Sport S (2018), has been having steering issues (death wobble) while driving at highway speeds whenever it encounters a bump or potholes at speeds greater than 60mph. The only remedy is to break and slow down to 40mph, this poses a safety hazard on interstates and highways as the vehicles behind have limited time to react and operating this vehicle while it is vibrating is extremely hard and dangerous in traffic. Myself and my wife have been victims of several road rash incidents as the vehicle's behind don't know what is going on when we slow down to stop vibrating, they have honked us and have even followed my wife for 5 miles harassing her on the interstate. We have an infant at home and are concerned for his safety as he travels with us in the Jeep. The car dealer continues to recommend replacing the "steering dampener" as a remedy but having replaced it twice has not fixed the issue. We need FCA to fix this as soon as possible as operating this vehicle in this condition is not acceptable.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11468685June 10, 2022
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 48 MPH, there was a burning rubber odor and a loud popping sound coming from the vehicle. The vehicle lost motive power and stalled. The contact stated that Roadside Assistance was called; while the vehicle was being raised up on the tow truck fuel started leaking from a damaged fuel line. The vehicle was towed to the local dealer who diagnosed that the clutch plate had malfunctioned and came apart creating a hole in the bell housing and damaging the fuel lines. The contact was informed that the transmission, clutch assembly, and fuel lines needed to be replaced. The vehicle was not yet repaired. The contact indicated that the vehicle was previously serviced under the NHTSA campaign 20V124000 (Power Train) for the same failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467979June 7, 2022
VISIBILITY/WIPER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467629June 5, 2022
ENGINE, UNKNOWN OR OTHER
Multiple times the check engine light, air bag lights, powertrain light have went off. I took it to the dealership, they said nothing was wrong and reset the lights. The last time this happened, all power went out on my Jeep Wrangler. I pulled it to the side. Sat for a while and drove 20 home. I called the Jeep dealership and they inspected my car. 160 warnings were on the electric scan. The mechanic called Chrysler--they charged me almost a 1,000 to fix something in the steering column. I have no warranty as it has been over 3 years. I took my car back and the dealership mechanic said he wasn't sure if he fixed it and I should call Chrysler. We did. My case # is 82498233. They said they couldn't do anything about it. Since then, my car keeps losing power while I am driving. I pull it over and sit and then it starts working within 15 minutes. No one knows what is wrong with it. It is a 2018.5 Jeep Wrangler. I am teaching my son to drive on it and it is very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467098June 2, 2022
SEATS
The back seat in my vehicle came off it's mounting points and partially exited the back window during a rear end accident. The seat was folded forward at the time so no one could have been sitting in it in that configuration but: - I don't have confidence that in the regular position it would have held in place with passengers , and - If I had the top off the rear seat would have left the vehicle, possibly injuring others around the crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466649May 30, 2022
ELECTRICAL SYSTEM
All electrical system failure. Loss of ABS, power steering, cruise control, transmission shifting, traction control, auto start, sway bar disconnect. Fan overruns. All dash warning lights come on. Electrical system will return to normal after several restarts and then randomly fail again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466098May 25, 2022
VISIBILITY/WIPER
Sun visor and post fall out of ceiling into line of vision any time you touch the visor. Has happened multiple times just going over a bump. There are 100s of reports of this issues on various jeep sites. The clip that holds the visor in is defective and has happened on both driver and passenger side on my vehicle. This happens on all trim levels and both 2 and 4 door models of the Wrangler for any of the JL series of Wrangler. It has not been corrected to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465748May 23, 2022
ELECTRICAL SYSTEM
The U-Connect screen is de-laminating. It is also disconnecting the Bluetooth connections for the phone and directions, changing input selections and volume randomly. This is causing me to have to use my phone and try to reconnect or look at the screen to see what's going on. This is causing me to be distracted while driving and also having to stop several times causing delays to deal with the screen not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465660May 22, 2022
ENGINE
The frame bracket for the engine mount has a vertical slot instead of the traditional round hole. This allows the engine to climb out of the mount in case the cross bolt gets loosened even slightly. I discovered this flaw when my engine started twisting and the output yoke on the rear driveshaft was rubbing against the fuel tank. Untreated it could have ruptured the gas tank. The enclosed photo shows the main engine mount bolt having pulled out of the mount and sitting above it. Essentially at this point the engine is not connected to the frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465159May 18, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Electrical system failure. All indicator lights come on and all safety feature warning lights activate. Automobile loses power and power steering stops working. Automobile then veered right into traffic other lanes of traffic on freeway. The problem has been confirmed by Ken Ganley Chrysler. The vehicle was inspected by Ken Ganley Automotive. Has been taken to the repair shop 4 times. Same problem continues to happen. Several warning lights came on all at once and vehicle lost power steering causing vehicle to veer right abruptly. Problem first occurred at the beginning of April 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464785May 16, 2022
SUSPENSION
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 65 MPH, the front wheels started to shake and wobble. The contact stated no warning light was illuminated. The contact stated that the failure was corrected independently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering bow and track bar to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 14,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464814May 16, 2022
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
This car lost power steering while driving on the expresway. The lights blink, windshield wipers go off, and all the warning lights flash. It will stop and not allow you to drive. I was told it was fixed after a software update but it continues to happen and it's gotten worse. They are now saying it needs a wire harness replacement. This vehicle is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464900May 16, 2022
STEERING, SUSPENSION, WHEELS
I was driving my wife's vehicle at the time of this incident. While driving at highway speeds (55+ mph) I went over a cracked/uneven section of the roadway. The steering column began to vibrate and jump in my hands. The front wheels were rattling and bouncing, making it difficult to control the steering path of the vehicle. It was only after slowing down the speed of the vehicle that the rattling / jumping of the steering column stopped. The uneven section of road I had gone over hadn't been that severe enough, I thought, to cause any damage. I drive over that same route several times a week and it was no different than before, other than I was driving the Jeep. I asked my wife if this had ever happened to her before. She said it had, but it stopped and she thought it may just be a wearing or broken steel belted radial tire. We were getting the tires replaced soon. After getting new tires, the problem is persisting. The mechanic did not find any damaged wheels or tires, the steering didn't appear loose or damaged. After checking this site for vehicle recalls, but finding none, I was perplexed. After conducting further research I found out about the "Death Wobble" and FCA's Customer Satisfaction Notification V41 Steering Damper fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463299May 4, 2022
SEATS
Both side seat release levers to let passengers in and out of the back seat keep breaking. Fast Google search online shows it is a wide spread two door issue. This is a major safety issue as it make egress hard making passengers need to climb over center console. In case of a fire this could cause much harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463248May 3, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
My back window on my Jeep Wrangler will not zip back up all the way. I have only unzipped the back window once, and that was to wipe the inside of the window because it was hard to see clearly though the back window. When I tried zipping the window back up, the zipper did not zip up all the way, and now there is an opening, and water is getting into my jeep. The zipper has never been used except this time, so I could clean the inside of the window. This incident happened about a month ago, and now so much water has come through the opening, it has rusted and ruined my brand new Jack and Jack lift that came with my jeep. Rain gets through the opening, especially if it rains really hard, and a puddle of rain will stay on my soft top, and when I go to drive it after the puddle of rain has been sitting on top of my soft top, that puddle drains right down the pack of my top, and gets down into the hole. I have also noticed bugs and insects getting through that hole and into my vehicle. Mosquitos usually always get through that opening every time it rains, and wasps get through it too. With wasps going in and out of this opening, I fear they may try to build a nest in my car, since they come and go out of that opening. I have 2 small children, and cannot drive around with this opening in my soft top with my kids. That it a dangerous situation, and the rain getting into that hole is ruining the inside of my Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461627April 21, 2022
SERVICE BRAKES
On Dec. 31, 2021, we discovered the left rear brake had "frozen" the brake pads to the rotor, causing it to drag and smoke. My wife was alone in the car at the time. We managed to limp it to the mechanic and got it replaced. On Feb. 8, 2022, it happened again on the front right wheel. This time she was again alone, 2 hours from home, and it smoked so severely she thought the car was on fire. We got it towed to the garage and this time, with a history developed, we got the other 3 calipers replaced along with the parts they ruined. There is no doubt that her safety is at risk with faulty brakes, whether they freeze or fail to grab. The problem WAS confirmed by the mechanic and he showed me how he confirmed it. He fixed it; no other entities inspected it. FCA US LLC did verbally acknowledge brake problems with that model. Wheel drag and a "burnt" smell started in December, 2021; cause discovered 12/31/21. No other prior warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460701April 14, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
The jeep will automatically go into park will lock the shifter in park every light on dash will come on You will also lose power steering it will say service shifter service stability control ABS light comes on check engine light comes on error lights will come on and you can no longer move the jeep until you cut it on and off multiple times before it fixes itself have took it to a local jeep dealer and they claim nothing is wrong but you can clearly see all the lights on the dash no power steering and you cannot shift it out of park this happened to us going to get dinner and we were stuck for about two hours before the jeep decided it was ready to go again That was the first time that it had happened Now it will do it daily but we have to drive it because we need means of transportation back-and-forth to work can you please report this as a major issue thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459498April 4, 2022
STEERING
Recently, my daughter experienced the vehicle shaking after traveling on the beltway at the speed of 65+ MPH. She informed that she hit a pothole in the road at the high speed and the car began to shake. The history of this vehicle when I leased it new was the same. After having leased the vehicle for less than a year, I experienced the same. At that time there was a recall on the steering stabilizer (believe that was the name). I took it back to the dealership and it appeared to be resolved. I had not experienced the problem again until recently. I just took it to the dealership explaining the problem. They informed me that the steering damper design was outdated and performed a bleed out. After driving the vehicle, I experienced the same problem (traveling @ a speed of 65+ and hit an imperfection in the road). I believe that may daughter or I could lose control of the vehicle if traveling on the beltway and the vehicle shakes uncontrollably; thus, there's a lost of control of the vehicle which will cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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