Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11486101September 23, 2022
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
All warning lights on the dash lit up. All gauges (tach, speed, fuel) fell to zero while I was traveling at 55 mph. Engine stayed running. Power steering failed but would engage intermittently causing over steering when it caught. Found a safe place to get off the road and turned vehicle off for 1/2 hour. The vehicle ran fine afterward. Limped it to the dealer a day later and they diagnosed it as a "star connector" problem. They said they've seen it before. There's much discussion on the internet about it occurring with the 2018 Wranglers. Jeep said that the replacement connector is just the same as the one which failed so this could happen again if the connector is not improved. Loss of steering is life threatening especially when it goes on and off intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485414September 20, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
1. On numerous occasions my Jeep has suffered an electrical issue that renders the power steering, power brakes and other components in-operable. My dash goes blank, then restarts showing just about every system feature as needing serviced. The dealer has tried twice to fix it stating that a Star Connector has overheated and is the cause for the problem. This is a huge safety issue and I no longer feel I can trust it to not happen again. 2. The vehicle is impossible to drive without the power steering and brakes. The wipers stick on along with the electronic radiator fan. 3. Yes, The dealer has reproduced this and stated so on the repair invoice. Stating multiple codes in multiple modules for loss communication. 4. No, the vehicle or component has not been inspected by anyone other than the dealer. 5. No warning whatsoever! It has now happened for a fourth time and is back at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484781September 16, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2008 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The stability control, traction control, and ABS warning lights were illuminated, and the Service Shifter message was displayed. The vehicle was taken to an independent mechanic who replaced the main battery and auxiliary battery, tested the starter and alternator, and inspected the wires and fuses; however, the failure recurred. The mechanic diagnosed that the ECM needed to be replaced and advised the contact to tow the vehicle to the dealer. The vehicle was awaiting a tow to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484530September 14, 2022
SERVICE BRAKES, STEERING, POWER TRAIN
The dash board lights all came on, The steering wheel lost power, the ABS light came on, with check shifter, could not control Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484031September 12, 2022
STRUCTURE:BODY
I purchased my 2018 Jeep Wrangler JL Sport S 4 door in May of 2021. During the summer, while riding down the road, I had my soft top convertible top back. Upon closing the top when reaching home, the cover had become detached from tent assembly. I am just wondering if this was a apart of the safety recall for 2018 Jeep Wranglers, and if it was, how can I tell if this problem that was addressed with the vehicle I own now and fixed. I have had to buy a replacement top which is being installed on 9-19-2022. The cost is $1764.22, which I will not have an invoice for until they have completed the install.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483797September 10, 2022
ELECTRICAL SYSTEM
Driving down the road wipers turned on and wouldn’t go off, all warning lights started flashing, jeep started to slow down, not accelerate, wanted to stall. Radio turned up on its own. Another occurrence I stopped at a stop sign and the jeep wouldn’t go, I tried to put it in park and it wouldn’t go into park, had to turn the jeep off and back on. Safety issues!! There should be a recall on jeeps for these issues I have read so many problems like this and it is NOT SAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483758September 9, 2022
SEATS
While driving over the summer in 2021 the rear seat latch came seat and seat was thrown forward. One of the kids threw it back in place and didn’t think much of it. Over the next couple of the times the seats were placed down it clasp wouldn’t go down. Then one day a couple months ago the seat was attempted to be put back in place, we noticed that the thin plastic retainer for the pin was broken. Depending how the seat is pushed back in place it locks sometimes and other times does not. This poses a potentially safety hazard. I originally purchased the part to replace it, however since this is a safety lock I reached out to Jeep. Jeep indicated there was no recalls on the part, even though I have seen others will the same complaint. There are several concerns with the latching seat mechanism and if you do not know its broken and the seat gets thrown forward it can be a real painful experience. The Jeep was in for service for the top ripping multiple times and being fixed under warranty. There is anyone that could have broken the latch without telling or knowingincluding us or the dealer. Ultimately it is a ver poor design and a true safety hazard. We believe this matter needs further investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482149August 31, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owns a 2018 Jeep Wrangler. The contact stated while driving at various speeds, the driver’s side brake caliper seized causing the vehicle to stop or pull to the left. The vehicle was taken to the local mechanic who diagnosed that the front driver’s side brake caliper was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure and the contact was informed that the brake calipers were on back order and unavailable for purchase. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482103August 30, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
Jeep JL shows various warnings about engine revs and sometimes loss of power steering while driving at all speeds. Sometimes the Jeep will not get out of park and this issue is intermittent. Have taken it to the dealership and they cannot find anything wrong. From reading forums it would appear there is a bad wiring harness that causes this but it is terrifying when it can happen randomly and then just goes away on its own like nothing happened. I have various videos of this happening while parked. This issue seems to affect many of the JLs and rubicons. It has been happening for about 3 weeks now. Jeep does not admit or see the issue and the error codes thrown would indicate literally everything is wrong with the jeep. Can provide videos of this parked but it can and does happen randomly while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481943August 30, 2022
POWER TRAIN
When driving in my Jeep I hear a Rotational thumping/clunking sound when Decelerating between 5-12 miles per hour. Test drives have determined it is coming from the rear axle. . I've done extensive research regarding this issue on jeep forums. I've found that this is a common issue among jeep jl owners . all have experienced sounds that sound like its coming from the front only to find out it’s coming from the rear. It is getting louder over the past 3 months (May 2022-August 2022)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481026August 24, 2022
STEERING, ELECTRICAL SYSTEM
April 2022 - Driving down US 30 in Ohio had the electronic stability control warning light come on. Took to dealership and was advised that no codes were stored therefore no work could be done on the Jeep. Next time the ESC warning came on it also gave service gear shifter, stop/start not available along with loss of traction control. Was told it was the wiring harness getting moisture and had been replaced. Drove Jeep maybe 100 miles and same codes came on with loss of power steering at a speed of 70 mph on I-75. This time Jeep was in the shop for 45 days with no luck of pinpointing the issue. Was told by the dealership to continue to drive the Jeep until the warning lights trigger more often. Had to put Jeep In the ditch due to losing power steering. Now Jeep is not wanting to turn over and when it does start not able to get the Jeep to go into ANY gear. I can not believe I traded in my husband's Hyundai in for this paperweight as I do not feel safe driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480932August 24, 2022
VISIBILITY/WIPER
The sun visors regularly fall out of their sockets obstructing view of the road. It's surprising, alarming and distracting when it happens. This is a well known issue and Jeep refuses to create a recall. Many, many people with the issue reporting it here: https://www.jlwranglerforums.com/forum/threads/sun-visor-fix.44865/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480618August 22, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle intermittently fails to shift into gear when started. This also happens intermittently while driving (when stopped the engine turns off while the brake pedal is depressed. When the engine restarts to go forward it behaves as if it is in neutral and won't engage.) Additionally, on occasion, the instrument panel fails to function while in operation. There is a blog thread on this issue as experienced by others: https://www.jlwranglerforums.com/forum/threads/service-shifter.24255/ ***Note, the date listed below is when we first began experiencing this issue. This is an ongoing issue which is experience 5 or more times per week. The vehicle has been in and out of the shop without resolution. The cost is out of pocket. The vehicle is currently sitting at the dealership shop considered "unsafe to operate" while we wait on a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480179August 19, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 5 MPH, several unknown warning lights illuminated. The vehicle was turned off and restarted; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer and diagnosed; however, the cause of the failure was not found. The contact stated that there sixty fault codes stored in the system. The contact stated that an unknown software update was performed; however, the failure recurred. The vehicle was taken to another dealer who also retrieved the fault codes but could not determine the cause of the failure. The manufacturer was contacted and notified of the failure. The manufacturer suggested that the vehicle be diagnosed. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479741August 17, 2022
STEERING
Driving at 60 mph, the steering wheel locked up and could not turn left or right. The road had a significant curve and it forced me to merge on the lane as I couldn't steer into the curve. No service lights came on and this is a very serious safety issue. Luckily no other vehicles were near me while this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479144August 13, 2022
STEERING
While driving at 30 mph, on occasion the vehicle would start to shake and the only resolution is to stop the vehicle, and then restart. On the freeway, I nearly lost control of the vehicle during one of these incidents. I had to stop the vehicle on the freeway and a lane change was not viable. I was nearly rear ended, so there were multiple safety issues at play. I took the vehicle to the jeeo dealer where I was informed of a 189 fee to diagnose the problem. I agreed to this fee, repeating to the service advisor mutiple times it was a safety issue and must be repaired. I was told that the steering dampener had a dent, and the steering dampener needed to be replaced every 30k miles. This is NOT listed in the maintenance schedule, nor is there any public statement from Jeep that this part can become defective as a result of early wear out. My vehicle is driven exclusively on city streets and has less than 20K miles. An internet search turns up the words “Jeeo Shake of DEATH” to describe this apparently well known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478352August 9, 2022
UNKNOWN OR OTHER
2018 Jeep Wrangler JK Sport Unlimited rubber hood catch failed due to gust of wind generated by oncoming semi-truck on two lane highway (HWY 54) while being driven at highway speed. Luckily the other rubber catch and front center hood safety catch hook did not fail. Going on-line, one finds numerous complaints about this problem for some time and has been reported to you for the last couple of years. In discussion with Jeep Dealership Parts department, they said the part has not been upgraded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477995August 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have two issues to report. First issue was while driving on interstate the dash went completely out. Had no idea my speed, fuel level, navigation....nothing. I slowed down to get off the road. Stopped and turned off engine. Turned it back on and nothing. Then it just popped on. I was able to continue on my way. Then I started having the second issue. Second issue to report. The Uconnect display monitor touch screen system is delaminating and now it changes stations, systems (navigation, weather, etc) on its own. I checked the Jeep blogs and this is a consistent problem for the past 8 years. There is an adhesive problem that Jeep/Chrysler is well aware of. To stop this flickering of stations from happening, I have to drive with one hand and take my finger on the other hand keeping it constantly pressed against SXM button . Or turn off the radio. This is a 4 1/2 yr old jeep with 68,000 miles. Jeep will not do anything except replace it at retail cost. I am not alone with this issue. There are 100's of stories on the internet blogs. This should be a recall issue to protect the consumers from extremely poor quality from a company like Chrysler. They knew this was a quality issue jet continued producing a faulty product. They should be better than this and held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474646July 19, 2022
STEERING
While driving vehicle loss of power steering steering cause stiffness in steering wheel making it hard to control Dashboard just flickers numerous faults steering comes on and off making Unsafe to drive Dealer states can’t replicate the issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474462July 18, 2022
STEERING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving the display screen went blank. The contact stated that several unknown warning lights were illuminated. The vehicle lost power steering and was shaking. The vehicle was taken to the local dealer where it was diagnosed that the battery and sensors needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle also failed to start. The vehicle was towed back to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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