Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11765206September 18, 2026
ENGINE, ELECTRICAL SYSTEM
Subject: Performance Degradation and Drive Mode Faults Following Recall 68C Update – 2023 Jeep Wrangler 4xeTo Whom It May Concern,I am writing to formally report a significant degradation in vehicle performance and powertrain management following the completion of the Recall 68C software update on my 2023 Jeep Wrangler 4xe.Prior to the update, the vehicle operated efficiently and provided excellent torque and acceleration. I purchased this plug-in hybrid vehicle specifically to utilize electric-only (EV) mode for my daily 30-mile highway commute between [XXX] and [XXX].However, since the Recall 68C service was completed, the vehicle exhibits the following issues:Involuntary Engine Switching: Even when the vehicle is actively set to "Electric" mode, the hybrid powertrain constantly forces transitions between battery power and the internal combustion engine. This behavior occurs under normal driving conditions in ambient outdoor temperatures of approximately 80°F.Loss of Electric Powertrain Performance: The available power and torque in electric-only mode are noticeably diminished compared to the pre-recall performance levels.Compromised Vehicle Utility & Increased Operating Costs: Because the gasoline engine frequently overrides the electric settings, the primary functional utility of the PHEV system is negated. This failure to maintain electric propulsion has dramatically increased my fuel consumption and operati the safety software update deployed to mitigate high-voltage battery cell risks has fundamentally compromised the vehicle's advertised performance, utility, and drivetrain integrity. I request that the NHTSA investigate whether these post-recall performance changes constitute a systematic defect and urge Stellantis/Jeep to provide a permanent software or hardware correction. Thank you for your attention to this matter and for your oversight regarding consumer vehicle safety and compliance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765222September 18, 2026
FUEL/PROPULSION SYSTEM
The vehicle feels unsafe due to lack of acceleration when in electric mode, or when the car elects to switch from gas to electric on its own. The car will constantly fluctuate between gas and electric mode on the highway even when in cruise. This all stared happening after getting the latest recall performed (68C) on my hybrid Jeep Wrangler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765238September 18, 2026
FUEL/PROPULSION SYSTEM
ongoing issue, noticed when turning into turns the jeep will lose some power making it hard to accelerate with traffic, continuous power loss or motor doesnt respond like it should, reduced power when trying to stay with traffic or accessing the highway, motor will randomly start when in battery mode, if in battery mode jeep will not accelerate over 60mph while on highway, motor will come on for no reason while driving 35-40mph, issue is unsafe when doesnt respond like it should. this all started after the 68c recall, loading the engine immediately with no warm up could cause internal damage to engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765334September 18, 2026
FUEL/PROPULSION SYSTEM
After the 68C recall was completed, which was a new electric battery, I have had an ongoing issue of losing power when merging back onto a road on city streets as well as onto the hwy. Its very scary to have this loss of power and very dangerous. I also have an issue of short engine runs while in hybrid or electric mode and they seem to be for no reason at all. I can be going the same speed or just barely increase the speed. It may go in and out several times during the drive for no reason at all. I have been told this is not good for the engine. long tern. Now, today I had to get an oil change to get myself out of FORM. I was not due for an oil change. But, I went into form AFTER getting fresh gas and it stayed there for a week. Not sure if it was ever going to go back to being able to use electric or hybrid mode. Also this summer I would go into FORM several times, I purchased this vehicle brand new and I never had this issue the previous 3 summers. It would go out of FORM if I would add gas. But, this time it did not. So, i had to pay for an oil change before actually needing one. I just want my 4xE back to the way it was before the 68C recall. It seems like there may have been a new programing change or something, not sure, but this is NOT the same vehicle I purchased. Losing power is also very dangerous. I am hoping JEEP can make a fix. I loved this vehicle prior to 68C and honestly had no issues until now. Again, this is an ongoing issue. Thank You, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765410September 18, 2026
FUEL/PROPULSION SYSTEM
Since the 68C recall I experience power loss that makes it very difficult to safely operate vehicle in electric only mode. Power loss occurs while attempting to merge into highway traffic sometimes. It also abruptly shifts into gas mode while not in peak demand mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765416September 18, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
After a recent recall (68C) the vehicle performance has greatly deteriorated. The ELEC mode propulsion has been limited, the internal combustion engine (ICE) engages much sooner than previous. Instead of a 'warm-up' cycle for the ICE, it feels as though there is actual clutch engagement, but with limited power. I feel this could have the potential to accelerate engine wear with a 'cold' engine with rapid engagement, as well as increased fuel/oil dilution (inherent with direct injection turbo engines). In turn, causing the vehicle to experience Fuel Oil Refresh Mode (FORM) more frequently, due to short, repetitive engine cycles. Additionally, the regenerative braking has been cut in half, leading to a decrease in electric charger egeneration to the HV battery, as well as decreased range and power. It is most obvious in stop and go traffic, when attempting to pull out in traffic, as well as when attempting to merge onto a highway or interstate. I feel, without intervention, the current vehicle performance will certainly lead to increased mechanical issues, a potential for frequent service department visits, as well as an increased potential for probable incidents/accidents during operation. I understand Stellantis has offered an extended warranty for the HV battery (unlimited years/miles, with limitations). However, Samsung SDI should be pressured to actually fix their HV battery, not replace it with a similar known faulty battery. This vehicle, in my honest opinion, can be made safe and reliable, but only with intervention and pressure from outside agencies with the power to force the manufacturer(s) to do so -- and my service department agrees. That is why I am elevating these issues, to hopefully enact change, and quite possibly, reduce the potential for catastrophic failures and/or an increased potential for accidents resulting in injury/death. Thank you for your concern with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765046September 17, 2026
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My vehicles check engine light came on in the morning when starting the vehicle. It was a solid check engine light not flashing. I proceede to drive the vehicle and while pressing the accelerator the vehicle does not move. the engine done not connect immediatly, this is a hybrid vehicle so it attempts to use both the electrical and gas motors. The engin begins to rev very high and then after somewhere between 5-10 secounds of no power the vechicle jumps forward with the gas engine connecting. I attempt to put the vehicle into gas only mode, but this also does not work as this setting is turned off along with the electrical only mode. Other interior electronics are not working either. When attempting to drive to my local auto parts store to find out the codes for the check engine the vehicle shut off the gas engine preventing the vehicle from accelerating. Then seemingly randomly the engine will kick on and lurch the vehicle forward and then stop and turn off the gas engine again. The safty of myself and other are at risk because of the uncontrolable acceleration or loss of power randomly while driving. The problem has now been reproducable for multiple days. I have reported it to my dealership Bloomington Chrystler, Jeep, Dodge, Ram. And was told they do not have any appointments available and I should wait and should be safe to continue driving. Upon getting the codes from the auto parts store obd2 scanner I received 4 counts of the P0BEE code and 1 count of the P1ABC code. I informed my dealership of this and they told me that I should continue to drive it until my appointment and that they can assess it then. In the mean time I have lost power in the middle of intersections while attempting to drive through. I have lurched forward into crosswalks with pedestrians attempting to cross the street at stop signs and have lost power on streets when slowing down causing the vehicle to be unable to restart until coming to a complete stop and restarting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765131September 17, 2026
FUEL/PROPULSION SYSTEM
Every recall they have done on our Jeep regarding the battery has diminished the performance of our Jeep. Now in electric mode , you never know what you are going to get. Sometimes it has decent power and other times it lags and does nothing. Really scary when you are trying to merge. When it is in hybrid mode, the engine kicks on at what seems like full throttle which is not safe either. When we bought it new, neither of these were problems. I want it back to what I originally bought which felt way more safe to drive. I don’t even want my [XXX] and [XXX] kids to drive it because of how unpredictable it is to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765137September 17, 2026
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Post 68C recall, the vehicle performance in all electric mode is greatly diminished. At lower speeds, and electric motor exertion, the vehicle will rapidly and violently switch to combustion power going from 0-3500 rpm’s with no engine warming cycle. Additionally, at 50% battery charge and below, the vehicle can fail to accelerate at all, experiencing a near dead gas pedal, which can be seriously unsafe when attempting to merge or turn into traffic. Based on my experience, these symptoms are exacerbated by warm temperatures, which may be indicative of the manufacturer changing battery temperature thresholds to protect a still defective battery. This vehicle no longer performs as it was advertised and sold to perform following multiple recalls for the same issue. This needs to be resolved once and for all, as it has become a much less safe vehicle to drive as it will switch from ICE to electric unpredictably, causing either rapid, unexpected acceleration or a dead pedal from a stop. Please hold the manufacturer accountable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764498September 15, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The high voltage battery failed to charge, power surges and power drops while on highway plus burning smell. Charger stopped charging and gave warning light. No one was able to replicate so I was forced to take vehicle back. I am in [XXX] and asked if this could be the issue. No one could verify or give me advice. Having done my own investigations I see high temperatures can affect and cause thermal fires. The manufacturer is not taking this seriously and also dealers in [XXX] where it is excessively over recommended temperatures to charge should be making owners of these vehicles aware or don’t sell them in the state. I have been treated appallingly from everyone trying to ensure my safety. Although I was lucky there was no serious incident I believe this will happen. Furthermore with the fires in EV or hybrids, why if excessive heat is an issue, are the fires not being investigated as to where and what states. I thought NHTSA was there to protect and provide safety information for manufacturers to follow. I am being left to drive a vehicle in which me my family and others are being put in danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764089September 14, 2026
ELECTRICAL SYSTEM, ENGINE
Manufacturer Recall Number68C NHTSA Recall Number25V-741 Recall StatusRecall Incomplete Cannot charge and "recommended" to not charge, or park by my own house!! waiting for solution for over a year now. Its unsafe and cannot even get good trade in value. Help me solve this or buy it back. pay it off. something! Its unsafe for my kids and family and property. It needs to get fixed asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763913September 13, 2026
POWER TRAIN
After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine starts in these cases with several seconds delay. During that time the car does not accelerate sufficiently to safely merge onto a highway or pass other cars. The power loss happens without warning during critical drive situations like merging onto a highway or passing other cars. The driver expects a continuous level of power by the car, not a sudden power loss. This is reported by countless other drivers on all social media platforms as a consequence of the 68C recall that affects 350 000 Jeep Wrangler 4xe and Grand Cherokee 4xe. Jeep does not respond to customer complaints or requests for clarification.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761713September 2, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle went into “limp mode” as I was entering an intersection. Pressed accelerator to the floor and vehicle would only sputter and crawl slowly. Vehicle towed to dealership. My safety and the safety of others was put at risk as the vehicle, without warning, essentially stalled while driving. If there were other vehicles on the roadway, this could have easily caused an an accident with injuries or worse. Yes the problem was comfirmed by the dealership. Yes the vehicle has been inspected by the dealer and manufacturer engineer. Dealership reports high voltage battery needs replacement. Dealership states that they cannot guarantee this won’t happen again even after battery is replaced. Check engine light was illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758933August 23, 2026
ELECTRICAL SYSTEM, POWER TRAIN
I own a 2023 Jeep Wrangler 4-Door Sahara 4xe (VIN [XXX], plug-in hybrid). Since new, this vehicle has had repeated electrical and high-voltage (HV) hybrid battery system failures. About eight months after purchase, at approximately 6,590 miles, the vehicle lost power and would not restart in a parking lot ("Service Charging System" warning) and had to be towed to the dealer (Repair Order #[XXX], 10/18/2023–10/20/2023); a 12V battery failure was diagnosed. On February 9–10, 2026, the dealer performed Recall Campaign 68C (JL/WL PHEV HV Battery) on this vehicle — a software/module update to the BPCM, HCP, AHCP, PCM, TCM, and IDCM, plus an HV battery diagnostic analysis (Repair Order #[XXX]). On [XXX], at approximately 22,692 miles, the check engine light illuminated and the dealer diagnosed a hybrid (HV) battery failure. The manufacturer (Stellantis/FCA US LLC) subsequently opened a warranty case (#[XXX]) and a lemon-law repurchase case (#[XXX]), confirming the vehicle could not be repaired and offering repurchase or $15,000 cash compensation. As of this filing, the vehicle remains at the dealership, out of service, well past the dealer's own promised repair completion date. Across its ownership, this vehicle has been out of service for HV-battery- and electrical-system-related repairs for a documented cumulative total of approximately 50 days. I am filing this report because a vehicle losing propulsion/electrical power unexpectedly, and a manufacturer needing to run an HV battery software recall campaign on this same vehicle only six months before a full HV battery failure, both raise safety concerns beyond an ordinary warranty repair, and I want this pattern on record in case other owners of this model are experiencing the same failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758155August 20, 2026
ELECTRICAL SYSTEM
Vehicle left me stranded in the middle of an intersection XXX due to high voltage battery failure. Vehicle was totally inoperable. This is the second time the battery has failed. First battery replacement was XXX. Also serviced XXX for battery issues. Vehicle had to be towed to the dealership, date unknown when battery will arrive for replacement. I'm now left with a vehicle that will have zero value for resale. I do not feel safe driving this vehicle and cannot consider driving the Jeep for a long distance. I tried to chat one of the agents associated with NHTSA named [XXX], she was very rude. I hope you can understand this situation is extremely upsetting. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757896August 19, 2026
ELECTRICAL SYSTEM, ENGINE
This vehicle is subject to two open NHTSA fire-risk recalls. The remedies provided so far have not corrected the underlying defects. Recall 25V-741 (Safety Recall 95B/68C), high-voltage battery fire risk: On 1/9-20/2025, dealer reprogrammed BPCM and TCM software only (Invoice #52682); no parts replaced; mileage 18,680. On 1/6-7/2026 - one year later - the dealer performed a SECOND remedy for the SAME recall: reprogrammed BPCM, AHCP/HCP, and PCM software only (Invoice #61639); no parts replaced; mileage 31,553-31,561. Reprogramming the same modules twice within 12 months for the same fire-risk recall, with no battery hardware ever replaced, indicates the first remedy failed to correct the defect. The recall notice describes battery pack replacement as a possible remedy "if needed," but this has never been performed. Recall 26V363000 (issued 6/4/2026), EPS pump wiring fire risk: On 7/10/2026, dealer inspected the power steering pump harness connector only (Invoice #66268, "Safety Recall 21D"); no parts replaced; mileage 36,871-36,874. Across 3 remedy visits spanning both recalls, only software reprogramming or connector inspection was performed - zero hardware parts replaced. This pattern indicates the fire-risk defects remain uncorrected. Requesting NHTSA review the adequacy of these recall remedies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757798August 18, 2026
ELECTRICAL SYSTEM, ENGINE
Battery pack replacement twice and engine replacement this jeep had problems right after I got it new been in the shop 12 times over and over again they can not get it right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755207August 6, 2026
ENGINE, FUEL/PROPULSION SYSTEM
My 2023 Jeep Wrangler 4xe High Altitude received FCA Recall 68C. Since the recall was completed, the vehicle has experienced repeated and unpredictable reductions in available propulsion during normal driving. The problem is most noticeable when accelerating to merge onto highways, enter traffic, or pass slower vehicles. During these situations, I depress the accelerator expecting normal acceleration, but the vehicle frequently provides significantly reduced power. There is a noticeable delay before the gasoline engine produces sufficient propulsion, leaving the vehicle unable to accelerate as expected for several seconds. Based on my experience, the condition is significantly worse during hot weather. As outside temperatures increase, the hesitation and reduction in available propulsion appear to occur more frequently and are more pronounced. This has caused me to lose confidence in the vehicle's ability to accelerate when needed. This condition creates a serious safety hazard because surrounding traffic continues at highway speeds while my vehicle is unable to accelerate as commanded. In [XXX], this hazard is particularly acute because many interstate and highway entrance ramps are relatively short, requiring drivers to accelerate quickly to merge safely into traffic traveling at highway speeds. When the vehicle unexpectedly limits propulsion or delays engaging the gasoline engine, there may not be sufficient distance to reach the speed necessary to merge safely, increasing the risk of a collision. The same issue also affects attempts to pass slower vehicles on two-lane highways, where timely acceleration is essential for safe operation. The vehicle does not display diagnostic trouble codes or warning messages when this occurs. Because no diagnostic codes are stored, I have not taken the vehicle to the dealer, as other owners have reported that dealerships are unable to identify or repair the condition in the absence of fault codes. The lack of diagnostic codes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754319August 2, 2026
FUEL/PROPULSION SYSTEM
Supplemental Safety Complaint — Post-68C Recall Throttle Non-Response and Loss of Drive Power — Case 11753417. Supplemental incident report referencing prior NHTSA complaint case number 11753417. August 2, 2026. 75°F ambient temperature, low humidity. Vehicle operated normal for approximately 15 electric miles at 40-55 mph, then with 7 miles remaining EV range, electric drive mode exhibited violent, random transitions to ICE engagement. Critical safety concern: pressing accelerator produced zero throttle response for 1-2 seconds during transitions at several intervals. Driver (spouse) felt unsafe. **This incident demonstrates the post-68C software behavior is triggered by both thermal conditions AND low battery state of charge — not temperature alone as previously documented. A throttle dead zone of 1-2 seconds during normal driving constitutes an unreasonable safety risk under federal standards, particularly during merging and intersection navigation. Requesting NHTSA investigate whether the 68C recall remedy introduced unaddressed safety defects affecting throttle response across the 4xe population.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754234August 1, 2026
ELECTRICAL SYSTEM
After Recall 68C was performed, the vehicle lost meaningful electric-only operation. This is not FORM. The gasoline engine now intervenes during routine Electric-mode driving with adequate charge. The dealer/manufacturer has not restored the vehicle’s advertised PHEV functionality. Visited dealer to document, and dealer did not charge vehicle and test to see. They instead scanned for codes and said no codes returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler